Professional Documents
Culture Documents
Group Members
Principal of Marketing
Instructor
Ms. Midhat Masood
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ACKNOWLEDGEMENT
Dear Reader:
With the blessings of ALLAH the almighty, the report enclosed has reached its
enthusiastic work. We extend our heartiest thanks to Ms. Midhat Masood, for
conducting this course and making it interesting and knowledgeable, without her
efforts and co-operation the report would not have been possible. We also thank
for her confidence and trust she had in us, importance of which can in no way be
under estimated.
pursue our endeavor. We also appreciate the students of Iqra University, who
We hope readers of this report can complement the depth of the study and
Thanking You.
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EXECUTIVE SUMMARY
The following report has been made in order to launch the new business with innovative idea a
language center, “Apprendre A Parler” the name is derived from French language and its
meaning is “learn how to speak”. We would be acquiring a loan from the standard chattered
bank. To be specific, we would present our business plan to obtain a loan of Rs. 3 million (thirty
hundred thousand rupees) which is expected to be sufficient to fulfill the needs of the initial
capital requirement. Furthermore, we are confident that we will be able to pay back the amount
along with 19% interest, as per the commitment or approval granted period as the profits gained
There is so much competition in the market to launch of any new product or service may not be
as successful as anticipated but as consumer wants are unlimited, there is always a chance that
with proper marketing techniques, evaluation of launch strategies and implementation plans, a
new product or service may become the most important and competitive business of that time.
Keeping the above fact in mind, we, the following four students of Iqra University, came
together as a team on partnership basis due to our compatible mental match in order to research
on the success probability of an entrepreneurial venture with respect to the current market needs.
This involved chalking out a professional business plan to suggest an idea of launching a service
Thus, the aim of making this report is to analyze and identify the critical factors that can assist or
hinder the success of our proposed service. We also plan to estimate the costs and benefits of
launching and development of “Apprendre A Parler” through this report, which will help us
finalize our decisions regarding the actual launch of the language centre.
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Contents
RATIONALE FOR THE SELECTED BUSINESS IDEA.............................................................5
ANALYSIS OF THE BUSINESS SITUATION............................................................................5
CUSTOMER BEHAVIOUR AND MARKET NEED ANALYSIS...............................................6
Necessity as an Official Language..............................................................................................6
Required for Immigration............................................................................................................6
Handiness in Business Tours.......................................................................................................6
Style Concern in Youth...............................................................................................................7
Scope in the industry...................................................................................................................7
MARKET SEGMENTATION ANALYSIS...................................................................................8
LOCATION STRATEGY.............................................................................................................10
Location Planning......................................................................................................................10
Competitive Analysis.....................................................................................................................12
Perceptual Map..............................................................................................................................13
SWOT Analysis.............................................................................................................................14
Proposed Business.........................................................................................................................15
Vision.........................................................................................................................................15
Mission Statement.....................................................................................................................16
Scope & Goals of the Business Idea..........................................................................................16
Marketing Mix...............................................................................................................................17
Proposed Strategy..........................................................................................................................18
Proposed Pricing Policy.................................................................................................................19
Proposed Staffing & Functional Needs.........................................................................................20
Planned Financing.........................................................................................................................21
Initial Investment.......................................................................................................................21
Proposed Language Teaching Contents.....................................................................................22
CONCLUSION..............................................................................................................................27
Appendix........................................................................................................................................28
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INTRODUCTION
Learning languages other than one’s mother tongue is never useless in any way; in fact it can
prove to be an added pro to a person’s overall personality. This is one of the main reasons why
we, as a team, decided to select “Language Centre” as our new business venture, with the name
of “Apprendre A Parler”.
Being altogether four members in the team, we opted for ‘Partnership’ as our type of business
ownership as it seemed to be the most appropriate from the rest in our case. This was because,
ours is not a very large business and therefore the interference of too many people will certainly
raise confusion and conflicts, eventually leading to haphazard management. On the contrary,
with 4 partners, all active partners, we can easily divide workload as well as gather up more
money to serve as working capital and investments to be made in near future. This would prove
As “Apprendre A Parler”, we plan to provide our customers with the fluency of five such
languages that are termed as the top ones worldwide. The service we have intended to provide is
bound to benefit our clients in various aspects of their life, be it as an important tool to bridge the
communication gap with various people, local and foreign, requirement for immigration
purposes or even for being termed as a style icon. Furthermore, all traits of the proposed idea
seem to be opting for only English as their offering. We however, plan to bundle forward five
English
Arabic
Chinese
German
French
in our business launch so as to provide individuals with more variety and choice of which
language they prefer to learn, as well as to provide a competitive edge over existing and potential
rivals in the market. Not only does this venture has high scope of growth in today’s market, but
will also help to reflect our abilities as in how we incorporate education with professionalism.
with the customer preferences and competitive issues regarding the proposed business, a proper
if there is an audience for the idea. Knowing the market's needs and how it is currently serviced
As English is the simplest language to learn and utilized worldwide, it has been termed as being
the official language all over the globe. Hence, it has become essential to grasp this tongue as it
proves handy not only outside Pakistan, but also across the country as youngsters usually prefer
to communicate this way and even in posh areas, clients can be seen to be dealt with in English.
Fluency of English is an individual’s utmost requirement especially in cases where one wishes to
immigrate to a country like Canada, etc. Why this is so is obvious, as one moves towards
stepping into a foreign nation, his inability to converse with people there will make them feel
lost. To ensure that the individual queuing for immigration has complete hold of the language,
some country’s have even made SAT, IELTS, etc compulsory to be scored with high points in
Many businesses seem to be emerging in Pakistan today, out of which some involve the need of
importing and exporting as well as traveling to and fro from one country to another. This adds on
the reasons of learning English, Chinese so as to diminish any communication barriers and
strengthen client and supplier relations. Moreover, picking up fluency of other languages such as
Arabic, Chinese, German and French too can be an advantage here as they can provide efficiency
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during communication with natives of the particular countries as well as cast a positive image on
the person being conversed with. Chinese, as a foreign tongue is the handiest after English
particularly in this case as wherever large business involving foreign relations are thought about,
China is one country that is top on the list. Furthermore, the country’s relations with Saudia
Arabia is also on a rise, which gives learning Arabic a good scope. This language is also very
useful when one is on the holy pilgrimage, i.e. Hajj and Umrah.
Not only do learning different languages prove effective as educational purposes or necessities in
the environment we dwell in, but have also evolved towards portraying such an image which
flaunts style. Thus languages like Chinese, German and especially French tend to be opted by the
youth as they believe learning more than one language will make them trendier. French in itself
is considered to be a stylish language and more youngsters tend to get attracted to it, preferring it
Thorough assessment of market needs for the proposed service lead us to discover that the idea
of introducing a multi language center holds a large scope of growth in Pakistan due to the
linguistic necessities and also as not many of its kind have been thought of before, thus
displaying lower competition. As urbanization is also greatly on the rise in Pakistan, it is natural
that the use and importance of English Language will go up to a great extent, being the medium
Furthermore, people who are seeking jobs in foreign countries must have a command over
English as well as that country’s national language for the ease of communication and therefore,
share similar defined characteristics, such as common needs and desires, and who are likely to
It is obvious that different products and services are targeted towards different market segments.
Hence, to position our proposed business in one such segment, a market segmentation analysis
was done in order to aggregate together the characteristics of the prospective end-users so as to
demonstrate a better understanding of our target market. This task was accomplished by
as per below:-
Geographic Segmentation
It was decided that initially, only citizens of Karachi will be able to join our
language centre. Furthermore, Shahra-e-Faisal has been selected as the
Location
location for the institute as not only is it highly commercialized, but will
also provide convenient access to customers, being the centre of the city.
Demographic Segmentation
Learning new languages is not really bound to age limits; hence any person
who is matured enough and is able to read and write can opt for the
Age
language centre to learn any of the languages being offered, regardless of
his/her age.
Both males and females are welcomed to learn the languages being
Gender
provided.
People related to any professional field can opt to learn a new language;
Occupation moreover, those who are not working are not restricted from the service
benefits too.
Psychographic Segmentation
Behavioral Segmentation
The potential customers may value learning a new language as being an
enhancement to his/her personality, an added knowledge, or holding much
Benefits importance in the case where his chances of using the language in that
particular native country are high (in the case of business tours and jobs
abroad).
LOCATION STRATEGY
A location strategy is a plan for obtaining the optimal location for a company by identifying
company needs and objectives, and searching for locations with offerings that are compatible
with these needs and objectives. The location plan includes the location of the business, or at
least a preferred one, focusing on issues like whether the premises are to be availed either on
Location Planning
As we have selected Karachi city to start the business from, the next step is to decide on the most
suitable location within Karachi. Four major sites that were considered are as follows:
D.H.A
Gulshan-e-Iqbal
North Nazimabad
Shahra-e-Faisal
Out of the above mentioned locations, Shahra-e-Faisal seemed to be the most appropriate as it is
located in the centre of the city and is definitely one of the busiest commercial areas of Karachi
with lots of potential for a large number of prospective clients. Where as, the rest of the options
are neither as commercialized as Shahra-e-Faisal nor do they seem to be easily accessible for
Qualitative Determinants
Opening the language center at Shahra-e-Faisal would mean operating right
in middle of key competitors and taking advantage of market proximity just
Proximity to
like them. It would not only give competition to other language centers but
competitors
also add value to the services of ‘Apprendre a Parler’, our institute, on
account of the prestige of the chosen site.
After finalizing the location, it was also made sure that the desired site was
actually available to us easily on rent. For that purpose, various real estate
agents were consulted and finally two offices of 900 square feet each were
Availability
found at the 6th floor of Caesers Towers, Shahra-e-Faisal, making the total
area of 1800 square feet, seemed quite sufficient to be utilized for the
institute.
Quantitative Determinants
As per the above discussed aspects, it can clearly be concluded that being in the right location is
a key ingredient in a business's success as by locating itself at the most suitable and favorable
location, the business can maximize opportunity while minimizing costs and risks. Hence,
location often plays a significant role in a company's profit and overall success.
Competitive Analysis
A competitive analysis is always carried out in order to discover the strengths and weaknesses of
competing products or services, to develop a list of issues that need to be addressed in order to
compete effectively and to gain consensus among a group of project stakeholders. Competitors
are one of the largest business threats for any company. Hence, organizations must know who
their competitors are and how they operate. Therefore, the following table was made to show the
As per the above table, it can clearly be judged that BERLITZ LANGUAGE CENTER seemed
to be the only direct competitor for us as it was offering all languages courses that we had also
planned to offer, only with the exception of Arabic. The rest of the competitors were only
offering one of the five language courses and not all of them, making them indirect competitors.
Perceptual Map
5
Apprendre a Parler
High Range
(No. of courses) 4
3
Berlitz
2
Alliance
Francaise Geothe
Sharfabad
Pak British
Low Range
(No. of courses)
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SWOT Analysis
After finding out about our largest competitor, its salient strengths and weaknesses were tried to
uncover as per the following table, with an expectation to exploit its weaknesses and beware of
its strengths and devising out strategies accordingly, also enabling to identify the opportunities
Strengths Weaknesses
Opportunities Threats
Enhanced awareness
Strong competition
Expending business into other cities, if
Easily copy able
successful
Unstable political and legal conditions
Venturing into a new niche such as
of the country.
student consultancy.
Identifying the major competitor’s strengths and weaknesses helped to decide how to position
the ‘Apprendre a Parler’, what level should the services be priced at, and how these services are
generally perceived by the existing as well as potential clients in the market. Further more,
identifying the weaknesses of the major direct competitor also helped in planning for future
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business lines to be ventured into, once the language center started running successfully, in order
to avoid the dependency on just one service of offering language courses. Thus, this would
ensure that when launched into the market, ‘Apprendre a Parler’ would be well prepared to face
the competitors as well as do better than them in the long run by striving to grasp all the
opportunities and growth prospects which would eventually take the business to new heights.
Proposed Business
The most suitable form of ownership for the Language Centre seemed to be ‘Partnership’, as it
allows having more than one owner of the business, sharing responsibilities as well as profits and
loss, stating partners’ rights in normal circumstances as well as in the event of a dispute, based
Hence, the business is intended to be started as a partnership firm, having 4 partners in total as
Vision
‘The Laureates’ shall be a world-class language institute recognized for its excellence in
Mission Statement
To provide quality educational programs at reasonable charges, aiming for excellence through
quality management, quality training and quality teaching bringing benefits to our clients and the
community.
To utilize our knowledge and abilities efficiently to venture into a new business
successfully
To design, develop and deliver all proposed courses diligently to meet the students' needs
and objectives.
To conduct and coordinate training sessions to maintain qualified and experienced faculty
To gradually beat our competitors’ share in the market by sustaining a competitive edge
To develop personal relationships with potential clients, striving to make them spread favorable
Marketing Mix
Price
Rs. 5,000/- per student
Product
Expected 25students
Servicing business
Penetration pricing
(Language center)
Place Promotion
Caesers Towers Newspaper Advertising
Shahra-e-Faisal
Ads on TV channels
As market is tough to enter in it and make space for the business, so we are
offering lower fee to attract the large number of people.
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Proposed Strategy
It can be noted that there are various marketing techniques which can be combined so as to
increase sales and profit margin by creating awareness throughout the target market. It was the
role of our marketing department is to think up and implement productive advertising strategies
and it has been decided that we would promote our business through the following means:
Promotional Activity
Cable TV slides
Ads
News Paper
Poster Ads
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Website
On the whole, ‘Apprendre a Parler’ promotional plan was derived as such that it established the
company image by emphasizing on quality of service and informing potential clients about the
the degree of value added to the goods/services, by the business. Therefore, realizing the vitality
of pricing decisions, ‘Apprendre a Parler’ has planned it with great concern and has proposed to
implement Competition-Based Pricing, through which its price is based upon the prices set by its
competitors.
responsibilities have been assigned to all the partners of the business as two will perform the
Marketing Department and the fourth one would perform the duties of Accounts & Finance
Department.
Moomal Khalid
Sana Hanif
Muhammad Zubair
Marketing department
Planned Financing
No business activity can take place without proper financial planning where as inadequate or
inappropriate financial decisions can lead to business failure, indeed shortage of liquid funds is
often the main reason for businesses failing. Keeping this statement in mind, we, the
management of ‘Apprendre a Parler’ has carefully chalked out our financial plan.
Initial Investment
Pak Rs.
Furniture 800,000
Fittings 500,000
Equipment 1524,000
Generator 150,000
We have required a loan of Rs. 3,000,000/- for our business investment requirements this amount
The general stationery items required for the Language Centre include:
It was ensured that all teaching materials and guide would facilitate in developing customers’
speaking, pronunciation, reading, listening as well as writing skills for each language course
respectively. Both grammar and vocabulary were emphasized on, it was seen to that the
software’s bought guide student through lessons and explain as well as demonstrate the
concerned language to ease understanding. The table below contains information on which
teaching contents are to be bought for each language.
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Apprendre a Parler
Sales 21,000,000
Depreciation (464,800)
EBIT 4,328,800
EAT 2,073,554
Apprendre a Parler
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Balance Sheet
Notes:
N1 - FURNITURE includes Desks, Tables, Chairs, Sofas, White Boards
N2 - FITTINGS includes Lights, Air Conditioners, Overhead Projectors
N3 - EQUIPMENT includes Computers, Printers, Scanners, Photocopier
BOOKS & stationary is a package of "Book, CD, Pen, High lighter, Book mark and a pencil" for each
student.
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Apprendre a Parler
CONCLUSION
For generating this report, our team efficiently utilized as a guideline, the much informative
concept and skills of the Principal of Marketing course in order to achieve the goal of the task
assigned to us. This incorporated coming together as a group and firstly deciding on what type of
business venture should be undertaken, and then deciding on the type of ownership for it. A
thorough market need analysis was then done so as to study the different customer behaviors and
their preferences regarding the proposed service which would be offered to a certain market
segment. Competitors too, were scrutinized carefully and a location to launch the service at was
selected, based on both qualitative and quantitative determinants. Then, responsibilities within
the organizational hierarchy were decided upon and it was seen to that the required books and
stationery are properly listed so as to prevent any miscommunication with the respective
suppliers. Also, an efficient pricing strategy assisted in calculating and organizing the financial
We believe that within a short time span, ‘Apprendre a Parler’, although initially a small-sized
enterprise is sure to reap in delightful profits. Once the institute attains its desired position in the
market, we plan to expand our service both geographically as well as into new fields such as
student counseling, admission consultancy as well as immigration consultancy. And by the time
competitors do think of applying this idea, we believe that we would have captured a loyal target
market, by providing highest of quality and results, finally actually launching the idea into the
Appendix