The view

Sri Lankas next-level service from Japan

How to staff a cruise ship Last autumn,
Lorem ipsum dolor sit amet, Despite a domestic labour shortage, Japanese recruitment
consectetur adipiscing elit. the number of Sri Lankans leaving the firm Pasona hired
Nulla molestie ipsum elit, 25 women from
sit amet dictum odio varius country to work overseas increases every
the Philippines for
year. Roughly 700 labourers leave the
For me sed. Curabitur in mollis erat.
island nation every day and remittances
housekeeping work
Vestibulum nunc ligula, dictum in Japan. But the
its a at odio eget, ornare r adipiscing from the diaspora now form the nations women didnt enter
paying taxes and
contributing to the
question elit. Nulla molestie ipsum elit, sit largest source of foreign exchange. More the country right national healthcare
amet dictum
of moral than 90 per cent of those Sri Lankans away. They spent two
months in Manila
and pension funds,
courage working abroad are in the Middle East, Japan could eventually
getting a crash course go broke.
concentrated in unskilled roles in Saudi on tidying Japanese The programme for
Arabia, Qatar, the uae and Kuwait. homes: they cleaned foreign housekeepers
Yet the pattern is shifting. Those emi- tatami mats, operated isnt a sign of a new
grating for work in the hospitality and ser- Japanese vacuum open-border policy.
vice sectors are increasingly educated and cleaners and studied The rules on hiring
Total crew: 370 sprays and cleansers. foreign housekeepers
trained in the business first. One hospi- Unlike live-in are still strict and
tality school housed in a red-and-white housekeepers, these designed to keep
three-storey block an hours drive north women will visit tight controls on
of the capital Colombo is leading the several homes a immigration. Licensed
Key service roles: day, says Pasona
70 galley staff, charge, polishing the skills of Sri Lankas companies have to
spokeswoman Emi demonstrate that their
including one next generation of service talent. Fujimoto. They need
chef de cuisine The Colombo Academy of Hospitality foreign employees
to be familiar with the have the technical
97 bar and restaurant Management (cahm) is a private insti- products they will find skill, experience and
staff, including one tution with 370 students that runs an in peoples cabinets. language ability to
sommelier and one advanced-diploma course in partnership When the women do the job. For now
matre d arrived in Tokyo in the work is limited
with Melbourne hospitality academy March they were
60 housekeeping staff William Angliss. About 40 to 50 per cent to special economic
among the first wave
Q&A: Howard Schultz M: What role do immigrants play in 1 hotel manager of our students want to go to Australia for of foreign workers
zones in Osaka,
Kanagawa and Tokyo
Founder and CEO of Starbucks the workforce of a large service-sector 1 nurse an Australian education, says ceo Steven granted visas under and the housekeepers
company such as Starbucks? Bradie Miles, who took over in 2014. a new programme must return home
6 nannies that prime minister
Howard Schultz briefly stopped off in HS: Our entire philosophy is based on However, Australia isnt the only des- after their three-year
1 international Shinzo Abe is hoping stint ends.
Milan in February to inspect the colos- inclusion and embracing diversity. hostess
tination that students consider. Im plan- will add steam to the Moreover, Fujimoto
sal former post office where the company Around the world, 330,000 people work ning on going to Dubai or Singapore, worlds third-largest says Pasona, which
will open its first-ever Italian outpost next for Starbucks and we have a very diverse says Seshaya Gabriel. You know Marina economy. Japan has charges 10,000
year. As he prepares to stand down as ceo workforce in every country. Lets not forget, Bay? I really want to work there. As the never relied much (83) for two two-
in April (and migrate into the companys America is a country of immigrants. Our Nationality of crew: country emerges from decades of con- on immigration for hour cleaning visits a
(by percentage) economic prosperity. month, is in no rush to
executive-chairman role), he tells us inclusive philosophy is a natural extension 55 German, Austrian
flict, Sri Lanka is starting to flourish as In a country of 127
about his promise to hire 10,000 refugees. of what I believe America has been and its workforce looks beyond its shores to expand. Maintaining
and Swiss million there are high-quality service is
needs to be, and a natural extension of export valuable skills. zz just 908,000 foreign the priority; it could
10 Other EU (British,
MONOCLE: Your pledge to hire 10,000 our American-founded company. Dutch, Hungarian
workers. The idea of be months before
refugees was met with hostility from easing immigration more new hires arrive.
and Croatian)
restrictions is
some corners. Whats your reaction M: What happens to large businesses We want to make
35 Asian (mainly from unpopular with many, sure everybody the
to that? such as yours when borders close? the Philippines) including conservative customers and the
HOWARD SCHULTZ: For me its a question HS: Its not a question of what happens to politicians who warn housekeepers is
of moral courage. In America and around businesses: its a question of what happens of the social problems satisfied with the
the world this is a time when I strongly to the world. I dont believe we should that an influx from experience, she
believe business leaders and businesses be embracing policies that are based on abroad might bring. says. Yet it could
Total passengers: 500 But Japan might not be the beginning
need to recognise that we have a larger narrowing the abilities and opportunities have a choice. With a of a shift towards
responsibility than weve had in the past of so many kinds of people. Starbucks tries low birth rate and a more acceptance
to demonstrate the need to build bridges to be a different type of company: to be a ballooning population of immigration in
not walls and to stand up for humanity. beacon of hope and opportunity, to hire of senior citizens, the Japanese society. kh
Not every decision is an economic one. and attract all kinds of people and to give Individual pieces of country faces the dire
crockery: 25,053 prospect of not having
them all opportunities, regardless of gender, enough workers. By
M: What kind of impact do you think race, sexual preference or the country they 2030, the labour pool
photographer: Charles Pertwee

this has on Starbucks? come from. lr of nearly 66 million is

HS: Its had no impact on our business expected to shrink by
whatsoever and, most importantly, its close to eight million
Bottles of champagne roughly 12 per cent.
made our partners, our own people and At that point there will
our customers very proud of the company. consumed per week:
801 be just 1.7 workers
And that should be the litmus test of doing for every person over
the right thing. 65. With fewer people

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