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SAP Customer Service

Organizational Data/Enterprise structure

Master Data

Technical Objects

Service Notification

Service Orders
Integration

Task List 1

To do service to Laptop

Booting the laptop


Run anti virus
run OS
check for mother board
Planning Plant
Maintenance Planning Plant

Customer master
material master
vendor master
Work centers
Activity types
Task list

Material master
Equipment
Serial Number
Functional Location
Installed Base
BOM

Notification types
Notification content
Notification process
Notification --ServiceOrder
Notification-- Sales order
shop papers

Service Order types


Different functions
Costing
Capacity planning
Scheduling
shop papers
CS-SD ( repair Order)
AMC
Field service, DIP

CS-FICO ( Accounting

CS-CO
RA
overhead

CS-PS ( WBS/Network)

CS-MM ( Purchasing integration)

CS-HR ( time sheets)

Task list 2

To do service to Washing machine

Unplug the power


check for Washing tub
short circuits
leakage of water
laptop
Laptop+12345
12345
Building( floor )
Group
Mother board/IC/Drivers/Mouse/Keyboard
Capgemini Bangalore Capgemini pune

Block A Block B

Laptop+1
laptop+2

Laptop+100

Work Center/ Plant

Task list
Capgemini Mumbai
Va01 Sales Open/Being processed

Delivery Open/Being processed

Billing open

Accounting no psted
Item has Pricing error
Laptop 2 year warranty

free service

spare parts -50%

laptop

hdd
mother board
ram
ic
monitors
CIC Customer Interaction Center

Customer Care

name/Product/Serial

Service Notification Reporting tool

Overrview of service Notification type

Serivice Notifications
Name: Venru
product: Lapto HP pro book
S/N SR123
W/o or In W

Motor Pump
eporting tool

Electrical fluctuactions

Mechanical failure

erivice Notifications

Reporting document
Service report
activity notification
lectrical fluctuactions

Mechanical failure

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