TEL 431: Learning in Workplaces

L6 Activity

Performance Feedback
Constructs: Evaluation and Feedback

Name: Emily Bourne

Date: April 23, 2017
Your Assigned Facilitator: Dr. Foulger

NOTE: Please bold all your responses so nothing is missed when your work is assessed.

NOTE: This document must be submitted with the url to your survey (paste below when
requested) as well as a stand-alone Excel document (submitted as an attachment). If you
do not submit all three deliverables, you will receive 0 points for the entire assignment.

Background Information about Performance Reviews

Think about the learning institution you envision for your future target job. Your responsibility
would be to contribute to the goals and mission of that organization. There are several ways to
measure your success. You would want to document your progress towards these goals. You
would want your responsibilities to be measured in a way that is reliable and credible, and fair.

Most organizations have institutionalized a performance review process, which is usually

handled through the organizations human resources department as a formal, annual process.
The purpose of a performance review is to evaluate the job performance of an employee. The
performance review is typically used as justification to increase salary or to offer advancement
in position.

There is much research suggesting traditional performance reviews, conducted by an

employees supervisor, at best have limitations, and can sometimes be detrimental to morale
and motivation.

A Complementary System
In addition to an annual performance review, research has shown pairing multiple rating sources
can provide more accurate, reliable, and credible information, and insight about an employees
performance and limitations. Additionally, research has shown that evaluation systems that use
a variety of rating sources to supplement the supervisors evaluation are more influential on
employee change and motivation.

The 360-degree evaluation was established to provide multiple angles of review of an

individuals work-related performance. It is conducted by administering a questionnaire to
individuals who have contact with the employee, including:
self
subordinates

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 peers
superiors
clients/customers/students

For this activity you will be conducting a 360-degree assessment on yourself, for a situation
where you have superiors, peers, customers, and possibly subordinates. You can do a 360 of
yourself in your work environment, an organization where you volunteer on a consistent basis,
or any other group-based setting such as a club or church group. As a backup plan, you can do
a 360 of how your family members see you. The idea is to review your behaviors from others
perspectives, to learn more about yourself, and to use the insight gained to improve yourself in
the given environment.

Asking someone to review your attitudes and behaviors puts you in a very vulnerable position.
To help you understand the power of being vulnerable, and how being vulnerable can change
the way you interact with others, watch this TedTALK by Bren Brown, socialwork scientist: The
Power of Vulnerability. http://www.ted.com/talks/brene_brown_on_vulnerability?language=en#t-
7396

CREATE A 360 QUESTIONNAIRE

Review this document to get a more complete explanation of benefits of a 360-degree

assessment. Pay special attention to the respondent categories and the precautions. This will
help you make good choices as you progress through this activity:
United States Office of Personnel Management, Performance Management Practitioner Series
(1997). 360-degree assessment: An overview. Retrieved from https://www.opm.gov/policy-data-
oversight/performance-management/performance-management-cycle/rating/360assessment.pdf

Before you go further, explore the context of your 360. Provide a summary of the situation,
including the purpose or vision of the organization, your roles and responsibilities, who you are
responsible to, who your equals are, who reports to you (if applicable), and who the system
serves (e.g., the customer, client, patient, where applicable) (3 pts):
I will be able to guide my students and others to gain confidence in academics as
well as their work ethic. My role as a future educator is to use my skills that I have
learned n customer service at Starbucks and transform them into a teachers mentality. I
will use my teamwork skills when it is time to collaborate with other teachers and co-
workers. I will use my shift manager voice of instructing my team to get through the rush
and to do their best. These skills will help me when it comes time for empowering and
developing the people around my in my future career. Customer service has also helped
my learn how to communicate with people during a great visit or during an issue.
Problem solving is a necessary skill for all jobs. Lastly hearing out what my co-workers
at Starbucks, the co-workers in my future career, and my student have to say about goals
that they want to reach ill help me hold them accountable and accomplish their goals.

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 To get a better understanding of possible content and structure of a 360 questionnaire, review
the examples on this web page: http://www.hr-survey.com/360FeedbackDemos.htm

Write an opening paragraph for your questionnaire. Explain the purpose of the 360 with some
detail. Include that you will not be collecting identifying information on respondents (e.g., names,
email addresses, etc.). Be sure this comes across as a request, and something that would be
helpful to you, not a mandate. Let them know how their insight will be helpful to you. Provide a
deadline for their participation that is TWO DAYS PRIOR TO THE DEADLINE FOR THIS
ASSIGNMENT so you have some time to review the data and internalize their feedback. Write
your introduction paragraph here (5 pts):
Hello everyone! My name is Emily Bourne, as you may know! Thank you for your
time and participating in my brief survey. With your help I will be able to see what areas
of my development I need some work on. I will be able to take your results as I make my
way into my future career and transform them in to strengths instead of weaknesses. My
goal is to take these areas that I need to work on and fix them so they will no longer
hinder my success. I am asking you because you are going to be honest with your
answers and help guide me to success. Please be sure to do this survey right away or
before Friday April 21, 2017 so I can see you results in time. Thank you so much!

Now, determine a list of 5 categories that would be the most helpful in informing your
development. For ideas, review this comprehensive list:
Accountability
Achievement
Bias for Action
Change Management
Decision Making
Developing Others
Empowering Others
Establishing Focus / Direction
Excellence
Flexibility
Goals
Initiative
Innovation
Integrity
Interpersonal Skills
Managing Performance
Problem Solving
Professional Development
Project Management
Teamwork

For each of the 5 categories, compose 3 or more questions using a Likert scale, and 1 open-
ended question (minimum 4 questions total). The format of a typical five-level Likert item could
be:
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1. Strongly disagree
2. Disagree
3. Neither agree nor disagree
4. Agree
5. Strongly agree

Here are some ideas: http://www.hr-survey.com/360FeedbackItems.htm

Write your category headers and questions here (16 pts):

Category 1: DEVELOPING OTHERS
Likert items (3 or more):
1. I encourage other to do their best.
2. I am able to be authoritative when illuminating distractions.
3. I can review a otherss work and help them improve their skills, knowledge,
and performance levels.
Open-Ended Question (1):
1. What can I do to make developing others a stronger skill of mine in the
classroom?

Category 2: EMPOWERING OTHERS

Likert items (3 or more):
1. I do a good job on letting others talk and have a voice?
2. I motivate others to reach their goals.
3. I help guide others to take part in change to enhance their success.
Open-Ended Question (1):
1. What can I do to make empowering others a stronger skill of mine in the
classroom?

Category 3: GOALS
Likert items (3 or more):
1. I help others set up their goals based on their strengths and weaknesses.
2. I am a good accountability partner in regards to reaching your goals.
3. I help others see that failure is okay because it offers opportunities to fix
our mistakes and reach the goal.
Open-Ended Question (1):
1. What can I do to make goals a stronger skill of mine in the classroom?

Category 4: PROBLEM SOLVING

Likert items (3 or more):
1. I can look at an issue and strategize how we might fix the issue and
eliminate it from occurring again.
2. I am able to create a friendly hard working environment that will lead to a
environment with less problems.
3. I am someone who can help others during a problem and help them see
that everything will work out.
Open-Ended Question (1):

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 1. What can I do to make problem solving a stronger skill of mine in the
classroom?

Category 5: TEAM WORK

Likert items (3 or more):
1. I work well with others.
2. I communicate well with others.
3. I make others see that collaborating is a great way to hear what others have
to say and get the job done in the best way possible.
Open-Ended Question (1):
1. What can I do to make team work a stronger skill of mine in the classroom?

Create your questionnaire in Google Forms to include:

opening paragraph, per above
headers to label each category
3 or more Likert-type questions per category
one open-ended question per category (Make these questions required.)
customized thank-you text (See tutorials on how to do this.)

Here are some training materials that will help you with this task:
1. Watch the Using Forms in Google docs video to get an overview of Google Forms. It is old
enough that it calls Google Drive Google Docs, but the overview remains the same as far as
why this is such a cool tool. You can still go as he states, to Google Sheets, then use the
Tools>Create Form, to start a new survey. Newer tutorials show using the New>More>Google
Forms method of starting a new survey. Either way is fine.
2. Watch this 13-minute screencast that will show you all the INs and OUTs of how to create a
Google Form. For those using the NEW Google Forms optional update try this tutorial.
3. Use this support page for creating your first form.
4. Learn about some of the tips and tricks that can help you make more sophisticated Google
Forms.

Paste the URL to your questionnaire here:

https://docs.google.com/forms/d/e/1FAIpQLSfHs8QK2lg7GGegRQjBDTt_VFYkrmao_wDF
SScX46bkPKC6hA/viewform?usp=sf_link

ADMINISTER THE QUESTIONNAIRE

Take the questionnaire yourself, based on how you see your own behaviors. Double check the
response spreadsheet to make sure your data appears. If it does not, you have some trouble-
shooting to do before you send it out to your list of respondents. Edit any questions you feel are
not clear.

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Population Types
Now make a list of individuals from this environment who might provide insight about your
knowledge, skills, behaviors, and attitudes. These individuals should fall within a variety of the
population types listed below.

The more responses you get, the more insight you will gain. To meet the expectation for this
assignment, you will need at least 8 participants to respond. You will want your respondents to
represent a variety of different population types. Not everyone will participate, so you might want
to send your request to more than 8 individuals.

Names of those you sent the survey to. Provide first names only, to maintain anonymity. (3 pts):
subordinates baristas:
o Heather
o Katherine
o Brittany

peers:
o Liz
o Jenna
superiors:
clients/customers/students:
o
friends:
o Bilijana
family:
o Dana
o Kevin
o Chris
o Erica
o Brandon
o Dee
o Chad
o Bonnie
o Jenn
o Austin

mentors
o Amy
o Sarah

Send the URL to these individuals, along with the message you composed above, asking for
their participation.

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Response Rate
How many participants responded? (8 required in order to provide you with the ability to reflect
about the questions below)
What percentage of people responded to the questionnaire? (2 pts)
Hint: number of people who responded divided by the number of people you sent it to.
14/18 = 77%
Results
Share your spreadsheet results with your grader by downloading your results from the Google
spreadsheet as an Excel document and attaching it as you submit your assignment.

NOTE: Submitting the URL to your google spreadsheet is not acceptable as a google
spreadsheet can be edited after the submission deadline, and would be suspect of e-cheating. If
you submit the URL instead of a stand-alone file, you will be issued 0 points for this assignment.

BEING VULNERABLE

Review the TedTALK by Bren Brown, socialwork scientist: The Power of Vulnerability.
http://www.ted.com/talks/brene_brown_on_vulnerability?language=en#t-7396
Summarize what Brown says are the benefits of this level of connection with others, and
opportunity for growth. Include 3 in-text citations from the video that were personally insightful
for you, and explain why (200-300 words) (5 pts):
Brown has spent so much time on this topic and has come to understand a lot
about vulnerability. She explains that when we talk about, love it is about heartbreak, or
belonging ends up being discussed as being excluded, finally when talking about
connection we mention disconnection (Brown). This really opened up my eyes to see
that so many of us struggle with truly talking about love, belonging and connection.
Maybe, because we feel vulnerable during these times in our life, or, because they never
ended well for others. She states that, people that have a strong since of loving and
belonging believe that they are worthy of love and belonging (Brown). What powerful
words for us to take on. Lastly, Brown helps guide us to understand that, vulnerability is
also the birth place of, joy, creativity, belonging, and love (Brown). She had the
opportunity during her research to interview people that were vulnerable. She discovered
that they all had something in common. For instance, they all had, the courage to be
imperfect, compassion to be kind to themselves first and then to others, and connection
(Brown). At the end of her TED Talk she says, let ourselves be seen, love with our whole
hearts, practice gratitude and joy, and believe that we are enough (Brown). Once her
video finished I was able to take a deep breath and understand that I am enough.

Word count: 235

Reflect about vulnerability and this process. How did you handle your emotions, being the level
of vulnerability required was very high, when you were selecting who to send your questionnaire
to, when you were sending out the questionnaire, and when you reviewed your data. Discuss

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this issue from the three points in the Brown TedTALK you emphasized in your response above.
(200-300 words) (5 pts):
I decided to give the questionnaire to people that I know who want the best for me.
Some of them were family and friend; also there were mentors and coworkers who will
give a job point of view. I was able to look at their results and it gave me a since of, hey
I am okay. I was worried that the results were going to be skewed and I would have a
hard time grasping their answers. I chose questions that I was unsure about in myself. I
was unsure if I was able to be at work and deliver an authoritative personality at times to
eliminate distractions. I also wondered if I helped others set goals based on their
strengths and weaknesses too. Furthermore, I truly enjoyed reading their short answers
in regards to advice on the topics that I was questioning them about. Some seemed like a
challenge which made me excited, and others seems so easy that I thought to myself as
to why I didnt see it on my own. I am aware that at times I get blinded during times of
anxiety or being a worrywart. With the help of those that took my questionnaire I now
realize that I need to keep up the hard work. I sent the questionnaire out on Wednesday
April 19, 2017 and I collected data Friday April 21, 2017. The responses that I made in
Browns TED Talk are ones that I felt were directed right at me. They were quotes that
guided me to have a better understanding all together as well as an understanding of
how I can insert her ideas in my everyday life.

Word count: 280

References (5 pts)
Note: no credit will be given unless your references are formatted per APA. See Owl at Purdue
as a guide.

Brown, B. (n.d.). The power of vulnerability. Retrieved April 19, 2017, from
https://www.ted.com/talks/brene_brown_on_vulnerability?language=en#t-7396

REFLECT ABOUT RESULTS

Vulnerability (4 pts)
How did you handle your emotions, being this is a vulnerable process--to request honest
feedback from those with whom you work?
Well seeing that It was anonymous I had a hard time seeing who responded. I would like
to think that they were the most honest if they responded because they are with me
everyday at work.

How were you at accepting the feedback as it was intended? To what extent did you see
yourself reading between the lines?

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I sent it out to 18 people and I was hoping that at least 8 would respond. One, because
that is what I needed for the class, and two, some might forget or not see the
message/email I sent. So seeing that 14/18 responded and were honest was very
beneficial.

Strengths (4 pts)
What did you learn about your strengths?
I encourage others to do their best. I work well with others. I can review others work and
help them improve their skills, knowledge, and performance levels. These were seen to
be my strengths based on the questionnaire. Encouraging others received a 12 out of 14
responding with strongly agree. Working well with others received an 11 out of 14
responding with strongly agree. Lastly reviewing others work to help them improve
received an 11 out of 14 responding with strongly agree. This seemed to be right in my
book.

What did you learn about how others see your strengths?
It was very encouraging seeing that people see me in this way on these topics. I felt that
they were my strengths and with the responders help I am able to see that they see them
as my strengths too.

Areas of Improvement (4 pts)

What did you learn about what others see as possible areas of improvement for you?
Being authoritative, communicating with others, and letting others talk and have a voice
seemed to be areas that I need to work on seeing that they number of responses were
not uniformed like others.

What did you learn about how others see your weaknesses?
I knew going into these questions that they were ones I struggled with. It was hard to see
that my weakness might be easily seen. I would like to work harder on them to transform
them into strengths.

Alignment (3 pts)
When you look at your self assessment, to what extent do you tend to see yourself as others
do? Why do you think this is so?
I think I saw myself on a more harsh level but they results were pretty close. I think that
my weaknesses are known to many people and I look forward to working on them and
asking those that took the questionnaire to help guide me to success on these topics.

Actionable Items (6 pts)

Establish three AREAS for change, improvement, and development that you want to work on.
I want to work on becoming more authoritative, communicating better with others, letting
others speak and have a voice.

Determine 3-5 new skills, knowledge bases, and behaviors within these areas that will support
your short-term plan for professional development. These are things you could start doing today.

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Today I can start to listen before I share my input while others are speaking. I can allow
for my words to accumulate so I can saw what I need to say in a way that is easily
understand and to the point. I sometimes wonder around what I am trying to say while
the listener might be thinking, just spit it out Emily.

Determine 3-5 new skills, knowledge bases, and behaviors within these areas that will support
your long-term plan for professional development. These are things that may take 1-3 years to
complete.
I need to gain confidence in what I want to explain or tell others. Becoming more
authoritative and having a voice of meaning and determination so my students and co-
workers understand that there is a time and a place for everything. We all can remember
that teacher that you did not mess with. I do not want to be that teacher, but I want to
strive to be a stern and loving teacher that helps give her students a voice. I can do so by
practicing so younger generations can look up to me. Lastly, I can gather input form
others around me at times, and then come back to those comments and see how I have
improved.

Overall (5 pts)
Reflect about how this process worked for you. What did you learn about your emotional state?
What did you learn about your perceptions of yourself in comparison to others? What did you
learn about your performance and interactions? (100-200 words)
Overall, I was able to see that I worry to much about things and I let things get to me. I
need to gain courage to be imperfect and be okay with it. I need to tell myself that I am
enough. I find myself wanting to be the best at everything I do and with the help of my
responders to the questionnaire I was able to see that I am not perfect and that I have
some things to work on and improve. I look forward to diving into a new perspective on
life and my connections with others in the work place and those that I interact with.

Word count: 111

Professional presentation (professional language, grammar, spelling, word count) (10

pts).
Please proofread your work to be sure it meets university level writing standards. Note that if
your written work does not meet this standard, you will be asked to revise and resubmit within 3
days, and these points will be lost. The Writing Center can provide support. See
https://tutoring.asu.edu/writing-centers for details.

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