Ashley S Couch

69 Sky View Drive Farmington NH, 03835

Cell: 603.781.9296 acouch2828@gmail.com

Quality Assurance Engineer

Experienced QA test specialist from design phase through UAT Create test plans and test cases
using business requirements and functional design documents. Manage small team of QA Engineers in
order to successfully test a product.
KEY SKILLS

Test plan development Integration testing Basic SQL knowledge

Test script development Regression testing MS Office Suite
Remote team contributor Oracle EBS Utility business knowledge
Business process acclimation and Customer Information Systems
comprehension knowledge

Education

May 2017
Associates Degree in Computer Science - Great Bay Community College

March 2006
Associates Degree in Marketing, Hesser College, Portsmouth, NH

EMPLOYMENT SUMMARY

Credible Wireless Inc Portsmouth, NH December 2013 - Present

Behavioral Health Software

QA Engineer December 2013 Present

Perform Sanity, system, regression, integration and functional/performance testing on web based software
using manual testing methods. Resolve software issues through careful, thoroughly documented testing.
Manage and troubleshoot defect queue. Duplicate errors found by partners and move over to the developer
for review.
GUI based testing. Working knowledge of the business allows for better understanding of how the end user
executes every day functions.
Prioritize and test release items. Work with multiple team members to ensure proper testing of tickets
before the release date.
Track time based on current tickets assigned to me as well as release items currently being worked on

AGL Resources Portsmouth, NH April 2009 December 2013

Gas utility supplier / Gas retail services

QA Analyst September 2011 December 2013

Customer Solutions Consultant November 2010 September 2011
Customer Service Representative April 2009 November 2010
 Perform system, acceptance, regression, load, integration and functional/performance testing on CIS
systems using manual testing methods. Resolve software issues through careful, thoroughly documented
testing.
Update pricing information via promotional codes in our system
Responsible for new product set up using a separate application that interfaces with main application.
Found, documented and reported bugs, errors, interoperability flaws and other issues within proprietary
software applications developed for the user base.
Demonstrates detail oriented and thorough approach to all assignments while adhering to compressed
timelines. Completes all assignments on or ahead of schedule
Recognized for excellent problem solving and analytical skills by programmers, project managers and
supervisors.
Create detailed testing plans and test scripts through the use of requirement documents and design
documents.
Manage user acceptance testing
Attend deployment meetings to socialize the deployment with the business. Pull together
deployment announcements for the business
Gather training materials and interface with the training department on new processes and functions
to be implemented
Troubleshoot the application with the end user to determine the issue, and if a ticket is needed, what
severity based on IT standards
Provide customer support to escalated callers with regard to billing, rental equipment, and general
customer service which includes but is not limited to:
o Enrolling service plans for HVAC equipment as well as plumbing, electrical and appliances,
providing general information, and troubleshooting problems with equipment.
o Responsible for handling formal written complaints from customers, the Attorney Generals
office, the PUCO and other sources.
o Responsible for Quality Assurance, which includes monitoring phone calls for different
departments, scoring these phone calls, keeping those departments supervisors updated on
potential issues, creating and passing out perfect customer service forms, and calibration of
our QA form.
o Successfully implement training modules as well as conduct training for various departments,
and consult on updating policies and procedures.
o Provide support to representatives in different departments regarding various topics; also
provide on-the-spot coaching as needed.