HSA 300 Quiz 2

For more classes visit

www.snaptutorial.com

Question 1

HCO goal-setting and continuous improvement efforts lag

without:

Question 2

What function of cultural leadership is represented by

associate roles on process improvement teams?

Question 3

Which of these statements demonstrates shared commitment?

Question 4

What is the purpose of a PIT?

Question 5

Who would be considered internal customers to the logistic

support team?
 Question 6

One purpose of cultural leadership is to sustain an

environment where all associates are:

Question 7

Asking employment applicants to read and accept a HCOs

mission and values before turning in an application is an example of
which approach to cultural leadership?

Question 8

What is an organizations standing multidisciplinary

committee that is concerned with biomedical ethical issues and decision
making processes and policies?

Question 9

WHat is an example of collective leadership assessment

activities?

Question 10

What is a formal evaluation of performance by subordinates,

superiors and peer of an individual?
 Question 11

Having requisite abilities that result in effective action and

superior job performance is the definition of:

Question 12
What is the intent of a Caught in the Act program?

Question 13
What is a written plan for replacing people who
depart from management positions?

Question 14

Promotion to any leadership position is based on demonstrated

superiority in relevant subordinate positions and:

Question 15

Why implement a Caught in the Act program?

Question 16

Which is a requirement of boundary spanning?

 Question 17

What is the Library of Work Processes, Protocols and

Measures?

Question 18

Performance measures that reflect the processes they purport

to measure are considered:

Question 19

To be successful, accountability must pass the test of control,

which means:

Question 20

What can be estimated on the basis of the numbers of patients

expected and length of time they will require service, plus idle time
allowances?

Question 21

Whose duty is it to ensure adherence to the calendar for annual

planning?

Question 22

Which is a qualitative indicator for boundary spanning?

 Question 23

What is the statistical analysis and forecast of the communitys

health needs?

Question 24

What is a source of quality-of-care measures?

Question 25

What element is mistakenly cited as a requirement for the

transition to evidence-based management, but in actuality is not a
requirement?

Question 26

Conflicts can be anticipated in any process improvement team

progress. How are they best handled?

Question 27

What are performance measures for the responsive

communication function?
 Question 28

One criterion for all knowledge, whether electronically or

conventionally distributed is protection. This means that:

Question 29

What is the purpose of operational leadership?

Question 30

Which is an example of the accountability function to sustain

operational infrastructure?
==========================================================
HSA 300 Quiz 3 (1)
For more classes visit
www.snaptutorial.com

Question 1

What is the proper goal for measurement of patient safety

violations?
 Question 2

Naming a member of the richest family in town to the HCOs

board of directors is an example of which perspective of governance?

Question 3

What type of program is designed to meet statutory and

regulatory requirements?

Question 4

A review of management compensation and incentives,

evaluation of the competencies of management, identification of
individual improvement opportunities and plans for skill enhancement
are part of which plan?

Question 5

What is a formal document of the governance procedures for

physicians and others who provide care in an organization?
 Question 6

Which stakeholders gain importance under the resource

distribution perspective of governance?

Question 7

What is used to identify immediate financial needs?

Question 8

Who proposes corporate strategies, financial and long-term

plans and annual goals?

Question 9

Incentive compensation should be based on:

Question 10

Most HCOs have self-perpetuating boards which means:

 Question 11

What have surveys of boards in other industries revealed?

Question 12

What management entity is responsible for coordinating the

design and operation of the HCO?

Question 13

What is the purpose of the governing board of a well-managed

healthcare organization?

Question 14

Which is an alternative approach to improving the profile of

opportunities reflected in an environmental assessment?

Question 15
 If a not-for-profit HCO offers an extensive inclusion of
executive compensation packages what must they do in order to account
for excess compensation and benefits?

Question 16

What is the first purpose of clinical care in a community

HCO?

Question 17

What demonstrates an HCOs timely contribution to excellent

care?

Question 18

Why would an HCO advertise its core values?

Question 19
 Which is an example of what the HCO must do to ensure an
accurate diagnosis?

Question 20

Formally established expectations that define the normal steps

in the care of a clinically related group of patients describe which type of
protocol?

Question 21

What is the aim of a clinical improvement plan?

Question 22

What are unique guideline comparisons that cover similar

topics and highlight areas of similarity and differences?

Question 23

What makes recording patient information faster and more

complete, and includes safeguards to improve accuracy?
 Question 24

What protocol component is a statement of who may order

procedures?

Question 25

What is an example of what an HCO must do to improve

community health?

Question 26

What is differential diagnosis?

Question 27

What are counterindications?

Question 28
 What are expectations for the care of an individual patient
based on an assessment of individual needs?

Question 29

What is an advantage of a formal affiliation with a larger

health care center over individual patient referrals to specialists?

Question 30

What is the process that includes the patient, the family and all
clinical disciplines involved in planning and providing care to a patient
from system point of entry throughout the entire acute care episode to
the next level of care?
==========================================================
HSA 300 Quiz 3
For more classes visit
www.snaptutorial.com

Question 1

An HCOs strategic foundation is defined by ongoing sets of

specific decisions that must be a timely response to stakeholders
changing needs. How is a successful decision measured?
 Question 2

What management entity is responsible for coordinating the

design and operation of the HCO?

Question 3

If a not-for-profit HCO offers an extensive inclusion of

executive compensation packages what must they do in order to account
for excess compensation and benefits?

Question 4

Which stakeholders gain importance under the resource

distribution perspective of governance?

Question 5

Who are members of the governing board of a not-for-profit

HCO that volunteer their time to the organization and are compensated
only by the satisfaction they receive from this work?

Question 6
 What involves quantum shifts in service capabilities or market
share usually by interaction with competitors, large-scale capital
investments and revisions to several line activities?

Question 7

What is used to identify immediate financial needs?

Question 8

Which is an alternative approach to improving the profile of

opportunities reflected in an environmental assessment?

Question 9

What is a formal document of the governance procedures for

physicians and others who provide care in an organization?

Question 10

An example of the governing boards function of ensuring the

quality of clinical care is:

Question 11
 What type of program is designed to meet statutory and
regulatory requirements?

Question 12

A review of management compensation and incentives,

evaluation of the competencies of management, identification of
individual improvement opportunities and plans for skill enhancement
are part of which plan?

Question 13

A real or potential personal financial benefit that may accrue

from a given board decision is called:

Question 14

What have surveys of boards in other industries revealed?

Question 15

Which is a model of a specific strategy or function that guides

the design, operations and goal setting of an HCO?
 Question 16

What demonstrates an HCOs timely contribution to excellent

care?

Question 17

What is an example of what an HCO must do to improve

community health?

Question 18

What type of process systematically employs a trial and error

mechanism that recognizes uncertainty?

Question 19

What skill level should perform tasks?

Question 20

What makes recording patient information faster and more

complete, and includes safeguards to improve accuracy?

Question 21
 What is the aim of a clinical improvement plan?

Question 22

Formally established expectations that define the normal steps

in the care of a clinically related group of patients describe which type of
protocol?

Question 23

What is the first purpose of clinical care in a community

HCO?

Question 24

Which protocol component is a statement clarifying clinical

conditions that support the appropriate use of the protocol?

Question 25

What are unique guideline comparisons that cover similar

topics and highlight areas of similarity and differences?

Question 26
 What are counter indications?

Question 27

Self examination for cancer is an example of what category of

prevention?

Question 28

Where do prevention opportunities originate?

Question 29

What is an advantage of a formal affiliation with a larger

health care center over individual patient referrals to specialists?

Question 30

Why would an HCO advertise its core values?

==========================================================
 HSA 300 Quiz 4
For more classes visit
www.snaptutorial.com

Question 1

Patient management protocols control effectiveness because

they specify when CSSs are required, optional or not recommended, thus
allow the HCO to measure:

Question 2

Caregiver reliance on CSS expertise when questions arise

about individual patients is an example of what kind of assistance
provided by the CSS?

Question 3

Market share is a measure of which operational dimension for

the CSS?
 Question 4

What budget process role would an HCO manager responsible

for the CSS be expected to do?

Question 5

Using the community epidemiologic planning equation #1, for

CSSs drawing directly from the community, what does the population
figure forecast?

Question 6

Which budget process activity would a CSS manager and team

be expected to do?

Question 7

The best possibility for formal CSS affiliation would be:

Question 8
 To facilitate clinical support services ability to benchmark
and identify opportunities for improvement, what must the HCO do?

Question 9

Justification for capital investment should be based on:

Question 10

Return on investment for a process improvement can be

calculated by dividing the contribution by:

Question 11

What is the purpose of clinical support service?

Question 12

What is a measure of CSS quality?

Question 13
 In which type of contractual arrangement with a CSS would
the HCO own and operate the facility with professional guidance
provided by contract with physician corporations?

Question 14

What is a challenge facing the CSS HCO affiliation?

Question 15

Through which level of management is a CSS accountable to

the governing board?
==========================================================
HSA 300 Quiz 5
For more classes visit
www.snaptutorial.com

Question 1

What is used to infer and forecast local values when

measuring need and demand?
 Question 2

Building stakeholder consensus around the implications of

expanded mission is an example of which function that implements a
community health mission?

Question 3

What is an advantage of a more general community-oriented

health advocacy group?

Question 4

Why should a needs assessment be done comprehensively?

Question 5

What technique is used to overcome negative impressions of

some community health services such as palliative care or preventive
activities such as drug management or rehabilitation?
 Question 6

Which of the following is an example of a prevention site that

provides continuing care?

Question 7

Hospitals and physicians are currently compensated separately

on the basis of:

Question 8

What do the strategic performance measures used in

community health strategies emphasize?

Question 9

What is an example of risks associated with the primary

prevention level focused on the maintenance of health?

Question 10
 What is a good indicator of unmet demand?

Question 11

The community health concept is cost effective only if:

Question 12

What is used as the measure of success for many primary

prevention programs?

Question 13

Which is an example of the secondary prevention level used in

the early stage identification of disease?

Question 14

Which multi-component activity involving environmental

management, immunization and behavioral elements, has the highest
payoff?
 Question 15

What function required to implement a community health

mission has components that create a needs assessment?
==========================================================
HSA 300 Quiz 6
For more classes visit
www.snaptutorial.com

Question 1

Which is an example of assistance from outside contractors?

Question 2

What function is the largest unit within the KM organization?

Question 3

Whose job is it to support the definitions and standards

committee?
 Question 4

The two parts of knowledge management are:

Question 5

How does a communications network achieve reliability?

Question 6

Preventing the inference about individuals based on aggregate

data can be prevented by:

Question 7

What is a statistical analysis that identifies values for a

measure by defined subsets of a population to measure the extent to
which the values change across the sets?

Question 8
 What is an outdated computer software or system that lacks
the features found in more current versions?

Question 9

What is the first critical point in KM planning committee

strategy?

Question 10

Who should periodically audit the security function of a KM

unit?

Question 11

Integrating data from multiple sources supports which function

of knowledge management services?

Question 12

Why would an archive of performance data be used?

 Question 13

Is the price what is billed or what is collected? is an example

of:

Question 14

What is the purpose of knowledge management?

Question 15

System attacks are a measure of which KM function?

Question 16

In leadership development, which associates are offered extra

learning opportunities through special assignments, expanded mentoring
and committee involvement?

Question 17
 Health-risk screening, smoking cessation and
nutritional/exercise programs are examples of what common workforce
maintenance program?

Question 18

Which protocol for recruitment and selection controls the size

of the associate force and protects against improper employment?

Question 19

Which is a function of the workforce plan?

Question 20

What type of funds can be exempt from income taxes by the

use of pretax accounts?

Question 21

How often should a workforce plan be updated?

 Question 22

An unbiased counselor provided to workers for concerns of

any kind is called:

Question 23

What training involves role-playing, games and group

discussion techniques that demonstrate ways to carry out service
standards?

Question 24

Education and training, licensure and experience requirements

are part of which recruitment activity?

Question 25

What wage and salary administration activity pertains only to

hourly personnel?
 Question 26

Good practice specifies that when workforce reduction is

needed, which workers are reduced first?

Question 27

Who is responsible for ensuring that contract workers have

been hired according to federal regulations?

Question 28

Absenteeism is associated with which function of Human

Resources Management?

Question 29

Which employee service has been shown to reduce

absenteeism?

Question 30
 Which core file of HRM knowledge management provides tax
and employment data aggregated for descriptions?
==========================================================
HSA 300 Quiz 7
For more classes visit
www.snaptutorial.com

Question 1

Who is responsible for assigning space, permitting occupancy

and controlling access to that space?

Question 2

Performance improvement for environment-of-care services

must deal with the reality that many environment services are delivered
by contract with outside vendors which means such services:

Question 3

What is the least expensive way of solving space needs?

 Question 4

Who maintains a disaster-preparedness website that contains

an analysis of needs in the first 48 hours after a terrorist attack?

Question 5

For a particular time period, the number of treatment facilities

needed can be forecasted by multiplying the average number of
treatments by the hours per treatment, divided by:

Question 6

What is the imputed cost revenue for a good or service

transferred between two units of the same organization?

Question 7

What is a characteristic of high quality security services?

Question 8
 Linens, foodstuffs and dressings are examples of items
managed by:

Question 9

Who manages the acquisition, maintenance and replacement

of equipment such as magnetic resonance imaging machines and
ultrasounds?

Question 10

What is an example of the enhanced environmental

management function of environment-of-care services?

Question 11

Which program involves the inventory of potentially

dangerous equipment?

Question 12
 Security guards, parking, signage and cafeteria services are
part of which function of environment-of-care services?

Question 13

24/7 personal and facility security is an example of which

function of environment-of-care services?

Question 14

What is a document that begins with an estimate of the space

needs of each service or activity proposed in the services plan?

Question 15

When building or changing the use of space in a facility, what

is a way to minimize costly change orders?

Question 16

What is bad debt?

 Question 17

Which auditing activity ensures compliance with law and

regulation?

Question 18

What must be reported to the federal government as a

condition of participation in Medicare?

Question 19

What function of the finance system supports the enterprise by

guarding assets and resources against theft, waste or loss?

Question 20

What would be the purpose of developing pricing strategy and

supporting specific price negotiations?

Question 21
 What is the illegal practice called upcoding?

Question 22

The amount of cash required to support operations until

revenue can be collected is called:

Question 23

What is the title given to the executive responsible for the

operation of finance systems?

Question 24

What constitutes the basis for most of an organizations

financial communication with the outside world?

Question 25

What are entries to a patient ledger of charges for a specific

healthcare service?
 Question 26

Which analysis is often used to forecast trends in demand or

efficiency?

Question 27

What is one objective of activity-based costing?

Question 28

Financial statements are usually issued to outside stakeholders:

Question 29

What is the record of all of a firms transactions, most often

referring to fixed and collective assets that must be allocated to
operational units?

Question 30
 What benchmarks can be applied to long-term assets and
liabilities?
==========================================================
HSA 300 Quiz 8 Chp 14
For more classes visit
www.snaptutorial.com

Question 1
Which is an example of an operational performance measure of
productivity?
Question 2
A method of identifying significant changes in measures subject
to random variation is called:

Question 3
Which of the following is an example of the evaluation of
technical proficiency?

Question 4
Which question is designed to monitor the performance of an
internal consulting team?

Question 5
What is an example of a client in an internal consulting situation?

Question 6
How can external causes of variation be identified?
 Question 7
What is an advantage of internal consulting as a clearinghouse?

Question 8
What type of analysis studies the impact of alternative forecasts,
usually developing most favorable, expected and least favorable
scenarios to show the robustness of a proposal?

Question 9
The forecast of community demographics and disease incidence
is part of what function of internal consulting?

Question 10
What is the purpose of the internal consulting operation?

Question 11
What are the three specifications for defining work assignments
to external consultants?
Question 12
What is the duty of a compliance officer?

Question 13
The count of user requests from a log of assignments is an
example of operational performance measures for which dimension of
internal consulting?

Question 14
The OHRP definition of quality improvement activities includes
activities conducted by institutions whose purposes are limited to
implementing a practice to improve the quality of patient care and:

Question 15
Which type of opportunity is identified as programmatic?
==========================================================
 HSA 300 Quiz 8
For more classes visit
www.snaptutorial.com

Review Test Submission: Week 10 Quiz 8

SKIP TO COURSE MENUSKIP TO TOP FRAME TABS

Content

User

Liang Wang

Course

Health Serv Organization Mgt

Test

Week 10 Quiz 8

Started

9/11/14 4:21 AM

Submitted
9/11/14 4:22 AM

Status

Completed

Attempt Score

2 out of 30 points

Time Elapsed

1 minute out of 1 hour.

Instructions

This quiz consist of 15 multiple choice questions and covers the material
in Chapter 14. Be sure you are in Chapter 14 when you take the quiz.

Question 1

Which is an example of an operational performance measure of

productivity?

Selected :

Accuracy.

Correct :

Contribution.
 Question 2

Once operating units develop OFI proposals, what is the first step in the
programmatic capital review process?

Selected :

Governing board approves capital budget.

Correct :

Unit rank-orders all its proposals.

Question 3

Which of the following is an example of the evaluation of technical

proficiency?

Selected :
Productivity.

Correct :

Completeness of data.

Question 4

Which type of opportunity is identified as programmatic?

Selected :

Those that are large in size and few in number.

Correct :

Those that focus on a single or small group of accountability units.

Question 5

What type of analysis studies the impact of alternative forecasts, usually

developing most favorable, expected and least favorable scenarios to
show the robustness of a proposal?
Selected :

Reliability.

Correct :

Sensitivity.

Question 6

A method of identifying significant changes in measures subject to

random variation is called:

Selected :

demographic profiling.

Correct :
statistical process control.

Question 7

What is the purpose of the internal consulting operation?

Selected :

To effectively implement transformational management of associate

teams in all areas of the HCO.

Correct :

To provide information, forecasts, tools and analyses in support of

evidence-based management.

Question 8

The count of user requests from a log of assignments is an example of

operational performance measures for which dimension of internal
consulting?

Selected :
Client satisfaction.

Correct :

Demand for services.

Question 9

What is the duty of a compliance officer?

Selected :

To represent the healthcare organization on legal matters.

Correct :

To coordinate and integrate responses on topics that present legal

implications
 Question 10

Demography, epidemiology, economy and attitudes are considerations

of:

Selected :

trends in clinical practice.

Correct :

good environmental assessment.

Question 11

Responding to inquiries about ethics is a fruitful way to implement the

functions of the Ethics committee because it:

Selected :

removes the need for a team member to undergo review by the IRB.
Correct :

catches team members at a teachable moment.

Question 12

Which is a function of internal consulting support of improvement

projects?

Selected :

Developing formal capital requests.

Correct :

Testing alternative solutions.

Question 13
What are the three specifications for defining work assignments to
external consultants?

Selected :

Prior experience, process and leadership.

Correct :

Process, timing and goals.

Question 14

The forecast of community demographics and disease incidence is part

of what function of internal consulting?

Selected :

Environmental assessment.

Correct :
Community based epidemiologic planning.

Question 15

The OHRP definition of quality improvement activities includes

activities conducted by institutions whose purposes are limited to
implementing a practice to improve the quality of patient care and:

Selected :

collecting patient or provider data regarding implementation of the

practice for clinical, practical or administrative purposes.

Correct :

collecting patient or provider data regarding implementation of the

practice for clinical, practical or administrative purposes.
==========================================================
HSA 300 Week 2 Quiz 1
For more classes visit
www.snaptutorial.com
Question 1
What is the name for a voluntary consortium of HCOs and
professional provider organizations that ensures a minimum level of
safety and quality in HCOs?
Question 2
A pharmacy is an example of which component of a healthcare
organization?
Question 3
The focus of strategic activities is:
Question 4
What is the largest single group of HCOs?

Question 5
What specific individuals or groups have contributed capital to
an organization?
Question 6
What are healthcare organizations that operate multiple service
units under a single ownership?
Question 7
Which 1996 federal act established standards of privacy for
patient information?
Question 8
The loyalty of stakeholders can be measured. Customer
participation is measured by market share while provider participation is
measured by:
Question 9
A unit within an HCO that relies on another unit for service is
considered a:
Question 10
By what is organizational excellence measured?

Question 11
 Physicians in family practice, midwives and nurse practitioners
are examples of providers who provide initial contact with a patient.
These are called:
Question 12
What is a state-issued approval for new services and construction
of hospitals?
Question 13
What type of provider manages broad categories of hospitalized
patients?

Question 14
What is a formal legal entity that reaches across the panorama of
medicine, other clinical disciplines and business to identify and deliver
care to its community?

Question 15
What aspect of transformational management is defined as the
ability of an associate to control his or her work situation in ways
consistent with the organizations mission?
==========================================================
HSA 300 Week 7 quiz 5
For more classes visit
www.snaptutorial.com

Question 1
Conducting ongoing reviews of community health performance
is an example of which function that implements a community health
mission?

Question 2
 Which stakeholders are frequently in touch with high-risk and
disadvantaged populations?

Question 3
The most effective community advocacy groups have been:

Question 4
What is used to infer and forecast local values when measuring
need and demand?

Question 5
What technique is used to overcome negative impressions of
some community health services such as palliative care or preventive
activities such as drug management or rehabilitation?

Question 6
What is an example of risks associated with the primary
prevention level focused on the maintenance of health?

Question 7
What function required to implement a community health
mission has components that create a needs assessment?

Question 8
What is used as the measure of success for many primary
prevention programs?

Question 9
Hospitals and physicians are currently compensated separately
on the basis of:

Question 10
 Data for the quality assessment of patient care at nursing homes,
home health agencies, hospitals and kidney dialysis facilities are drawn
from:

Question 11
Which is an example of the secondary prevention level used in
the early stage identification of disease?

Question 12

Health information from which source is virtually always public?

Question 13
Which level of disease prevention is most cost effective?

Question 14
Promoting an exercise program is an example of which function
that implements a community health mission?

Question 15
Surveys, turnover rates, absenteeism and safety are ways to
measure:
==========================================================
HSA300 week 3 quiz 2
For more classes visit
www.snaptutorial.com

Question 1
Employees in the least-skilled positions that accept the
professional role of agent for the patient are demonstrating:
 Question 2
Having requisite abilities that result in effective action and
superior job performance is the definition of:
Question 3
Across the disciplines of nursing management, public health and
health-services management, competencies such as finance/business
acumen, clinical knowledge and quality improvements are:
Question 4
What is a written plan for replacing people who depart from
management positions?
Question 5
Why implement a Caught in the Act program?

Question 6
What is the purpose of a PIT?

Question 7
What is an organizations standing multidisciplinary committee
that is concerned with biomedical ethical issues and decision making
processes and policies?
Question 8
What is a program that uses a mix of mentoring, special
assignments and continuing education to identify and address
opportunities for improvement (OFIs)?
Question 9
Which of the following is an output-oriented measure of
leadership function?

Question 10
The ethical foundation of transformational management drives
most policy in the United States and is reflected in the:

Question 11
One purpose of cultural leadership is to sustain an environment
where all associates are:
 Question 12
Who would be considered internal customers to the logistic
support team?
Question 13
What is an example of promoting shared values to establish a
central moral focus?

Question 14
To allow stakeholders to seek the solutions best for all, what
does the transformational culture emphasize?

Question 15
Which of these statements demonstrates shared commitment?

Question 16
What is the purpose of operational leadership?

Question 17
What is the first step towards evidence-based management?
Question 18
What is a reporting and communication system that links each
operating unit to the governing board, usually by grouping similar
centers together under middle management?
Question 19
Looking up clinical procedures or coaching a new manager are
examples of what type of training?
Question 20
What is one reason that high-performing HCOs can thrive under
prevailing reimbursement schemes?
Question 21
What is the intent of the knowledge management function to
sustain operational infrastructure?
Question 22
 Whose duty is it to ensure adherence to the calendar for annual
planning?

Question 23
Which leadership level provides the fact base for all goal-setting
activities?

Question 24
What can be estimated on the basis of the numbers of patients
expected and length of time they will require service, plus idle time
allowances?

Question 25
What element is mistakenly cited as a requirement for the
transition to evidence-based management, but in actuality is not a
requirement?

Question 26
Monitoring stakeholder groups to identify changes in needs and
desires is an activity attributable to which function that sustains
operational infrastructure?
Question 27
What is the Library of Work Processes, Protocols and Measures?

Question 28
What are performance measures for the responsive
communication function?

Question 29
To be successful, accountability must pass the test of control,
which means:

Question 30
 Performance measures that reflect the processes they purport to
measure are considered: