2010. 3.

13

Use Guide INDEX

For Residents
1 Where can I use PASMO?

2 Where can I buy PASMO?

3 How many different kinds are there?

4 How do I use PASMO?

5 How do I re-charge PASMO?

6 How do I see my transaction history?

7 I want to buy a commuter ticket!

8 What do I do if I lose my PASMO?

9 What do I do if I can no longer use PASMO?

s PASMO is a convenient transportation system using an IC card
What i
O ? 10 What do I do if PASMO is no longer necessary?
PASM which allows repeatedly use of a single rechargeable card.
11 FAQ
A single PASMO card allows you to travel on rail and bus in the metropolitan
area and can also be used for payment as electronic money when making
purchases at participating PASMO electronic money stores.
PASMO can also be used in all Suica areas in the metropolitan area of Sendai and
Niigata and at all Suica electronic money participating stores displaying the “ ”.
 Transportation facilities where PASMO can be used
Railway accepting PASMO

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 1. Where can I use PASMO?
Business accepting PASMO
(26 railways and 76 bus companies)

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· IZUHAKONE RAILWAY Co., Ltd.
· Enoshima Electric Railway
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· Odakyu Electric Railway Co., Ltd.
· Kanto Railway Co., Ltd.
· Keio Corporation
· Keisei Electric Railway Co., Ltd.
· Keihin Electric Express Railway
Co., Ltd. (KEIKYU LINE)

 · Keio Dentetsu Bus Co., Ltd. · Shonan Keikyu Bus Co., Ltd. · Ibaraki Kyukou Jidousya CO., LTD. · Yamanashi Kotsu Co., Ltd.
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· IZUHAKONE BUS CO., LTD. · Keisei Bus Co., Ltd. · SOTETSU BUS · Hakone Tozan Bus Co., Ltd.
· Enoden Bus Yokohama.co · Chibacity Bus Co., Ltd. · SeibuBus Co., Ltd. · Odakyu Hakone Highway
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· Enoden Bus Fujisawa.co · Keisei Town Bus Co., Ltd. · Seibujidousya Co., Ltd.
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· ODAKYUCITY BUS Co., Ltd. · KEISEI TRANSIT BUS Co., Ltd. · Tachikawabus
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· Kanagawa Chuo Kotsu Co., Ltd. · Chibagreen Bus Co., Ltd. · Citybus Tachikawa
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· Shonan Kanako Bus Co., Ltd. · Chiba Chuo Bus Co., Ltd. · Chibakotsu co., ltd.
· FUJIKYU YAMANASHI BUS CO., LTD.
· Tsukui Kanako Bus Co., Ltd. · Chibakaihinkotsu Co., Ltd. · TOKYU BUS CORPORATION
· Yokohama Kanako Bus Co., Ltd. · Chiba Nairiku Bus Co., Ltd. · TOKYU TRANSSES CORPORATION
· FUJIKYU HEIWA KANKO CO., LTD.
· FUJIKYU CITY BUS CO., LTD.
· Saitama Railway Co., Ltd. · TOKYU CORPORATION · Maihama Resort Line Co., Ltd. · Sagami Kanako Bus Co., Ltd. · Bureau of Transportation Tokyo
· Tokyo BayCity Koutsu Co., Ltd.
Metropolitan Government · FUJIKYU SHIZUOKA BUS CO., LTD.
· SAGAMI RAILWAY Co., Ltd. · Bureau of Transportation · YURIKAMOME Inc. · Fujisawa Kanako Bus Co., Ltd.
(Sotetsu Line) · Chiba Rainbow Bus Co., Ltd. · TOBU BUS CENTRAL CO., LTD. · Funabashi Shinkeisei bus Co., Ltd.
Tokyo Metropolitan (NEW TRANSIT YURIKAMOME) · Kawasaki City Bus
· Metropolitan Intercity Railway Government · YOKOHAMA MINATOMIRAI RAILWAY · KEISEI BUS SYSTEM Co., Ltd. · TOBU BUS WEST CO., LTD. · Narashino Shinkeisei bus Co., Ltd.
Company (Tsukuba Express) · KAWASAKI TSURUMI RINKO
· Tokyo Metro Co., Ltd. COMPANY (MINATOMIRAI LINE) · Keihin Kyuko Bus Co., Ltd.
· Shin-Keisei Electric Railway Co., Ltd. BUS CO., LTD. · TOBU BUS EAST CO., LTD. · Matsudo Shinkeisei bus Co., Ltd.
· TOBU RAILWAY CO., LTD. · Transportation Bureau,
· SEIBU RAILWAY CO., LTD. City of Yokohama · RINKO GREEN BUS CO., LTD. · Haneda Keikyu Bus Co., Ltd. · TOBU BUS NIKKO CO., LTD. · HEIWA KOTSU CO., LTD.
· TOYO RAPID RAILWAY Co., Ltd.
· Tokyo Intercity Monorail · Yokohama Keikyu Bus Co., Ltd. · Asahi Jidousya CO., LTD. · ASKA KOTSU CO., LTD.
· Hakone Tozan Railway Co., Ltd. · YOKOHAMA NEW TRANSIT Co., Ltd. · Kanto Bus Co., Ltd.
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· Chiba Urban Monorail Co., Ltd. · Hokuso-Railway Co., Ltd. *$VSSFOU
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· Keio Bus Higashi Co., Ltd. · Kokusai Kogyo Co., Ltd. · Kokusai-Juo Koutu CO., LTD. · Transportation Bureau,
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· Keio Bus Chuo Co., Ltd. · Kominato Railway Co., Ltd. · Kawagoe Kankou Jidousya CO., LTD.
Anyone with a single card! (Expected to begin March 14) · Yokohama Traffic
· Keio Bus Minami Co., Ltd. · Bandou Jidousya CO., LTD. Development Limited
· Sotetsu Holdings, Inc.
· Keio Bus Koganei Co., Ltd. · Nishi Tokyo Bus Co., Ltd.
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 2. Where can I buy PASMO? t
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PASMO can be purchased at the place of business of Named PASMO

private railways, subways and buses which accept
This is a PASMO which can be used only by the named person for the
PASMO. payment of children fares and therefore can be re-issued if lost.
When purchasing at a station ticket vending machine, *If you already have another Kids PASMO or Kids Suica card, you cannot buy a second Kids
the desired amount can be selected from ¥1000, PASMO.
¥2000, ¥3000, ¥4000, ¥5000, ¥10000. A ¥500 deposit is *When purchasing your card, please present official identification documents such as a
passport which can show your identify and show that you are a child.
included in the purchase price.
PASMO can be repeatedly used by recharging with
cash.
When receiving a refund of a commuter ticket purchased as a “PASMO
The balance of money in your PASMO is called the “SF
commuter ticket”, the refund is payable as a “named PASMO”.
balance” and can be used when boarding buses and
trains or when shopping at stores accepting PASMO.
PASMO Commuter Ticket
This is a Named PASMO which can be used as a commuter ticket.
3. How many different kinds are there? When the ticket is charged, your fare for travel outside the area of a
commuter ticket can also be totaled by simply touching the card to the
reader.
PASMO offers “Blank PASMO” and “Named PASMO”. For children until March 31 of the year in
*When boarding using SF after charging, a children’s fare will be charged.
which an age of 12 years old is reached, there is a “kids PASMO”. However when purchasing *The same area as existing magnetic cards can be purchased. However there are types or
this card, we request that you present an official document such as a passport as proof of areas which are not available with PASMO. For more details, please contact the issuing office.
*Printing is not possible on the face of bus commuter tickets.
your age.

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The validity of a Kids PASMO is until March 31 of the year that you graduate from elementary
school. After April 1, you cannot use the card and need to change to an adult PASMO.
Named PASMO
This is a PASMO which can be used only by the named person and therefore
can be re-issued if lost.
*You must register your name, gender, date of birth and telephone number when purchasing this card.
*A fee is payable when re-issued after loss. PASMO allows for repeatedly use of a single
Point chargeable card by charging (entering money).
When receiving a refund of a commuter ticket purchased as a “PASMO
commuter ticket”, the refund is payable as a “named PASMO”.
Please remember that you do not have to buy more
than one card.
PASMO Commuter Ticket In the event that you lose your card, it can be
This is a PASMO which can be used as a commuter ticket. re-issued at your nearest railway or bus station
When the ticket is charged, your fare for travel outside the area of a commuter (except for Blank PASMO).
ticket can also be totaled by simply touching the card to the readen.
*The same area as existing magnetic cards can be purchased. However there are types or areas
which are not available with PASMO. For more details, please contact the issuing office.
*Printing is not possible on the face of bus commuter tickets.

Points to Note (please ensure that you read this section).

A “Blank PASMO” can be converted into a “Named PASMO” by registering your A Named PASMO and PASMO Commuter Ticket cannot be used by anyone other
personal information.
*It is not possible to converted a Named PASMO into a Blank PASMO.
than the stated person. If you do not register your name, gender, date of birth or
telephone number correctly, we may not be able to re-issue or refund your ticket.
Blank PASMO
This is a PASMO which can be used by anyone.
Bus Commuter Tickets are issued only by some bus companies. For the names of
This care cannot be re-issued if lost. issuing bus companies and the types of tickets available, please contact your bus
*A Blank PASMO can only be used with adult fares and is not available for children’s fares. company.
*A personal bus commuter ticket can be purchased.
*A Blank PASMO cannot be re-issued.
 
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Commuter Ticket 
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ZFO Commuter Ticket A 160 yen fare will be deducted from SF

Stations with Simplified Ticket Gates (JO[B
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ZFO Commuter Ticket 
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Your PASMO cannot be read just by passing your card near to the reader. FOUFS
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Please ensure to firmly touch your card to the reader. When you do not 
ZFO
firmly touch your card, a different route from your actual route may be
charged to your card or you may not be able to use your card correctly on i"
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PASMO should be used by touching the reader of the ticket gate. If it is
inserted into the mouth of the ticket gate, your PASMO may be damaged.
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You can receive benefits by using PASMO and Suica when you board a bus.
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●How the Special Bus Services (Bus Toku) discount works
STEP 1 You automatically receive bus points when you board a bus using an IC (PASMO and Suica) card.
STEP 2 You automatically receive special bus tickets as the points on your IC (PASMO and Suica)
card accumulate.
STEP 3 The next time you ride a bus, your “special bus ticket” will be applied as a discount toward
your bus fare before the SF balance on your IC (PASMO and Suica) card is used.

●Special bus tickets can be used with any bus company that has implemented Bus Toku.
* “Special bus tickets” are the amount of discount on your fare.
* For further details about “Bus Toku” (“bus points” and “special bus tickets”), applicable routes, ways of
accumulating “bus points” or the amount you receive from “special bus tickets”, please contact your bus company.
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SJEJOH ●Bus points can be earned through bus companies that have implemented Bus Toku.
* Bus points accumulate from the first day of the month until the end of the month. On the first day of the
next month, your points reset and start accumulating from zero again.
Method of Payment Before Riding * Alternatively, if you reach 10,000 points, they go back to zero points.
* No “bus points” are awarded when you use a “special bus ticket”, a “commuter ticket”, or an “all-day ticket”.
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When boarding, touch the card When getting off, PASMO can be used as electronic money at participating
to the reader. you do not have to touch stores such as some convenience stores in addition to shops,
(The fare will be deducted from SF) the reader with the card automatic vending machines, car parks and coin lockers in
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When boarding When getting off machines where PASMO is accepted.

Method of Payment After Riding Point

PASMO can be used at shops and automatic vending machines where Suica is
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SFBEFS pay with PASMO.

When boarding, touch the card When getting off,

to the reader. touch the reader with the card 2 Confirm the payment amount displayed on the terminal
(You do not need a ticket) (The fare will be deducted from SF) and touch PASMO firmly onto the card reader. You can
do this with the card in your wallet or pass holder.

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When the card is not correctly read, the reader will flash read and an error sound UIF
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Point
will be produced. Please touch your PASMO again onto the reader.

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Products which accept

reading correctly reading correctly
“pi” vending machines PASMO
or “ pi. pi. pi. pi. pi”
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onto the reader. PASMO electronic money.
 5. How do I re-charge PASMO? 6. How do I see my use history?

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PASMO can be charged at ticket vending machine at stations of private railways and subways You can print out your transaction history of PASMO up to the most recent 20 payments at station
accepting PASMO. The desired amount can be selected from ¥1000, ¥2000, ¥3000, ¥4000, ¥5000, ticket vending machines or bus station offices.
¥10000. The remaining SF amount can be charged any number of times up to ¥20,000.
In addition to “SF balance”, your SF balance
Example of Charging history can printout the following.
ＩＣカード残額ご利用明細
カード番号 ： PB012345678901234
残額履歴    （ 最新 20件 ）
(when charging at a ticket vending machine accepting PASMO) t%BUF
PG
VTF 月日種別 利用駅 種別 利用駅 残額
0610 入 西大島 出 篠崎 *4790

1 t%FUBJMT
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0611 入 野州山辺 出 池尻大橋 *3500
0612 入 東急中林 出 田 渋谷 *3180
Insert PASMO into accepting ticket vending machine t*OUFSWBM
GPS
XIJDI
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EFEVDUFE 0612 入 内幸町 出 都白金高 *2970
0613 入 田無 出 江戸川橋 *2390
0614 入 地錦糸町 出 ときわ台 *1930
0615 入 津久井浜 出 勝どき **890
0616 入 狭山市 出 玉川上水 **630
Furthermore when boarding the bus, the 0617 入 六本木一 出 椎名町 **230
2 0618 入 竹橋 出 木場 ***70
Select desired amount for charging and insert money “name of the bus company” will be 0619 現金 練馬春日 10070
0620 入 相模大野 出 小小田原 *9550
*Select from ¥1000, ¥2000, ¥3000, ¥4000, ¥5000, ¥10000 displayed. 0620 入 小小田原 出 東林間 *8980
*8580
0621 入 高松 出 大塚帝京
The transaction history in the commuting 0622 入
0623 入
川崎大師
京成小岩
出
出
鈴木町
志村坂上
*8450
*7960
0624 入 京急川崎 出 京成立石 *7320
area will not be displayed.
3 Take charged PASMO from machine. When you require a 0625 入
0626 入
京成関屋
都青山一
出
出
京成佐倉
京急川崎
*6740
*6300
0627 入 小 藤沢 出 黒川 *5860
receipt, one can be printed. 00.00.00 00:00
ご利用ありがとうございます。

*The method of charging may change depending on the station.

*This print-out is an image

Please remember that the SF balance history cannot print or display transactions prior to the most
When I do not have enough balance when exiting the ticket gate? Point recent 20 transactions.
When there is an insufficient SF balance when exiting a ticket gate at a station, after charging or When re-issuing PASMO, the SF balance history before the re-issue cannot be displayed or printed.
paying at the adjustment machine at the station, please touch the card to the ticket gate and exit.
(except for some stations)
You can select to charge in 1000 yen units or only pay just the shortfall amount. After charging, Typical Patterns of Printing
touch PASMO to the ticket gate and exit. 【入】： When boarding using SF
【 ＊入】： Exit ticket gate, change to other railway or same railway, or when transferring
the fare for the whole area, or the deduction for the transfer
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【定】： When traveling within a mutual area and outside
PASMO can be charged in the bus of providers accepting PASMO. PASMO can be charged in
the commuting ticket area.
¥1000 units. The remaining SF amount can be charged any number of times up to ¥10,000. Please
【バス等】：
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just ask the driver.

【現金】： when charging
【オート】： when autocharging
When I do not have enough balance when paying my fare? 【購】： when purchasing another type of ticket
When there is an insufficient SF balance when paying your fare, please contact the driver. You can 【精】： when paying at a window
charge in 1000 yen units in the bus. 【物販】： when purchasing using electronic money
After charging, touch PASMO to the reader again.
*The “legend” and “section of fare deduction” are displayed in Japanese.
 7. I want to buy a commuter ticket.
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What you should bring with you
· When you have a PASMO card (when you do not have a PASMO card, you can receive
on when you receive your commuter ticket. You will have to pay a ¥500 deposit)
· When receiving a school commuting ticket, you will need a school pass
· When receiving a kids pass, you will need an official identification document (health
insurance document etc.)
How to purchase
(1) Please proceed to the commuters ticket sales office at a station, fill out the “PASMO
Commuters Ticket Application Form” giving your name, gender, date of birth, telephone
number, area covered by the ticket and term of use.
(2) Give the completed “PASMO Commuters Ticket Application Form” to a ticket officer.
When purchasing a school commuting ticket, please present your school pass.
When purchasing a kids pass, please present an official identification document.
(3) Receive your PASMO commuter ticket from the officer.
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Commuters Ticket Application Form” giving your name, gender, date of birth,
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What you should bring with you
· When you have a PASMO card
How to purchase
(1) Go to a station of the business issuing your last card, and fill out the “PASMO
Commuters Ticket Application Form” giving your name, gender, date of birth,
telephone number, area covered by the ticket and term of use.
(2) Give the completed “PASMO Commuters Ticket Application Form” to a ticket
officer.
(3) Receive your PASMO commuter ticket from the officer.
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· Your current magnetic card
· Your current PASMO
How to purchase
(1) Go to the issuing station of your last card, and fill out the “PASMO
Commuters Ticket Application Form” giving your name, gender, date of birth,
telephone number, area covered by the ticket and term of use.
(2) Give the completed “PASMO Commuters Ticket Application Form” to a ticket
officer.
(3) Receive your PASMO commuter ticket from the officer.
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What you should bring with you
· Your current magnetic card
How to purchase
(1) Go to the issning station of your last card, and fill out the “PASMO
telephone number, area covered by the ticket and term of use.
(2) Give the completed “PASMO Commuters Ticket Application Form” to a ticket
officer.
In this case, you will have to pay a ¥500 deposit.
(3) Receive your PASMO commuter ticket from the officer.
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 8. What do I do if I lose my PASMO? 9. What do I do if I can no longer use PASMO?
If you have a “named PASMO” or a “PASMO commuter ticket”, it can be re-issued if you lose it. When you can not use your PASMO due to some reason, it can be re-issued.
“Blank PASMO” cannot be re-issued.

t
Method for re-issuing lost cards (for Named PASMO or PASMO commuter tickets) t
Method for re-issuing lost cards (for Blank PASMO, Named PASMO or PASMO commuter tickets)

Apply to a bus station office or station accepting PASMO (some exceptions) Apply to a bus station office or station accepting PASMO (some exceptions)
My card My card is
· When your ticket is lost, please make an application for re-issue.
is lost! not working! · Report the malfunction for a re-issue
· Present the application form
· Present an official identification document (such as a passport) as
proof of your identity
· A re-issue adjustment ticket will be issued
*This is necessary when your ticket is re-issued, so please store it in a
· A re-issue adjustment ticket will be issued safe place.
*This is necessary when your ticket is re-issued, so please store it in a safe place.

Within 14 days from the following day

Within 14 days from the following day After this time, it is necessary to re-apply to report the malfunction and apply for re-issue.
After this time, it is necessary to re-apply to report the loss and apply for re-issue.

Receive from bus station office or station accepting PASMO (some exceptions)
Receive
Receive from bus station office or station accepting PASMO (some exceptions)
Receive new card
new card Re-issue
Damaged
Official Re-issue ¥1000 cash adjustment
PASMO
identification adjustment *Total of ¥500 deposit ticket
document ticket and ¥500 re-issue fee

When you find your lost PASMO When you find your lost PASMO
When you find your lost PASMO, please take it to your nearest station or bus station office. When you can no longer use your railway commuting ticket.
When presenting the lost ticket, you can receive a refund of your ¥500 deposit. Make an application to the transportation company issuing your ticket.
 10. What do I do if PASMO is no longer necessary?
When you no longer use PASMO, you can receive a refund.
t
The method of receiving a refund of PASMO (Blank PASMO, and Named PASMO including some integrated PASMO)
Please contact the nearest office of a business accepting PASMO to receive a refund of your SF
balance after a fee is deducted and your ¥500 deposit.
11. FAQ
Q: What should I do when I want to travel out of the area in which I can use PASMO?
A: PASMO is a card which can be used in ticket machines in a defined area (PASMO accepting
businesses plus the metropolitan area, Sendai, Niigata Suica Area so you can not travel out of the
area or through areas not covered. You can not use the card in more than one area. When using
out of areas (for example entering the Sendai Suica area and exiting the PASMO area), please buy
a ticket in advance. However when this is not possible, please buy a cash adjustment ticket at
your destination.

Q: Even though I have enough money in my SF amount, I could not use the card at a ticket
Refund Refund fee %FQPTJU
SF balance machine or in the bus. What should I do?
to client of ¥210*1 ¥500*2 A: There are the possibilities below but first check your card.
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*1 The refund fee is at most ¥210 and depends on the size of the SF balance. aluminum foil?
*2 The deposit for Integrated PASMO is not refundable. If the answer is no and you still can not use your ticket, please contact an officer at your station or
bus since the card may be defective or the previous transaction may not be completed.

t
When receiving a refund of both a commuting ticket and a PASMO (including integrated PASMO)
2
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A: You can not transfer a commuter ticket or SF balance from Suica to PASMO.
Please contact office that issued your commuter ticket to receive a refund of your SF balance after After using your current commuter ticket until completion, please purchase a PASMO ticket.
a fee is deducted and your ¥500 deposit. Please remember than you can not purchase a PASMO commuter ticket for areas not covered by
businesses accepting PASMO.
Balance of
Refund Refund %FQPTJU
commuter SF balance Q: Is there anything I should pay attention to when using PASMO?
to client fee*3 ¥500*4 A: Please do not bend, turn, scrape, apply strong impacts or attach seals to PASMO. There is a
ticket risk of trouble such malfunction when touching the automatic ticket machine or the card being
rejected by the ticket vending machine when recharging.
*3 The refund fee for a PASMO commuter ticket depends on the business.
*4 The deposit for Integrated PASMO is not refundable.
Q: I wanted to make a ¥2,000 charge but put ¥4,000 on the card by mistake. How do I get a
refund?
t
When receiving a refund of only a commuting ticket (including integrated PASMO) A: Please make an application for refund to the same station on the same day. You can get a free
refund only if you do not use the card after charging.

Please contact office that issued your commuter ticket to receive a refund of your SF balance after
a fee is deducted and your ¥500 deposit. Q: After boarding the train using SF from PASMO, the train service was cancelled, What do I do?
You can continue to use your card as a Named PASMO. (*5) A: When boarding using SF and the service is cancelled, use a separate SF when travelling by
another route or please buy another ticket. (We do not handle transit services).
Balance of
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When using another company’s line in addition to the fare from station
commuter
to client of ¥210*6 A to station B, a fare will be charged from station b to station c.
ticket Train Co. A cancelled service erea
* The region covered by a PASMO commuters ticket like a magnetic
Sta. A Sta. B Sta. C commuter ticket will allow for transit services when it is determined that
restoration of services will take some time. In that case, present your
Other Train Co. transit ticket together with your PASMO ticket with pass through the
*5 A refund of a bus personal commuter ticket will be in the form of a Blank PASMO. barrier manned by an officer.
*6 The refund fee for a PASMO commuter ticket depends on the business. Sta. b Sta. c
Q: Since only 20 transactions from my transaction history can be printed out. What should I do
when I need earlier transactions
A: We request that you print out your history as frequently as possible. If you have a named
PASMO card, you can become of a member of the “my page PASMO history reference service”
on the PASMO homepage and view your transaction history for the past 3 months.
*You can not become a member on the day you purchase your named PASMO card or when converting a blank PASMO to a named
PASMO.
Q: I use two railway commuting tickets. What do I do if I want to use PASMO?
A: You can not use two or more IC cards for transportation services at the same time. Please
continue to use the current magnetic tickets.
*Since March 15, 2008, the scope of sales of commuting tickets by railways has been increasing. Please contact your current
railway for details regarding the regions for which you can buy commuting tickets.
Q: Can I buy a single commuting ticket covering a number of railway and bus companies?
A: You can buy a single type of PASMO for railways and buses. The regions and routes covered
are the same as those for the current magnetic tickets
*For further details, please contact your sales office.
Q: Can I use PASMO after my commuter ticket expires?
A: You can use it as a named PASMO. By applying to a station officer, the facts on your commuter
ticket will erase and change it to a named PASMO.
*When it is necessary to re-issue an expired commuting ticket without change, you must return it to the issuing office.
Q: I already have a PASMO but I want to buy a PASMO commuting ticket. Do I have to buy a new
PASMO?
A: You can purchase a commuting ticket with your existing PASMO. There is no need to purchase
a new PASMO.
Q: After applying for a re-issue of a lost card, I immediately found the lost PASMO card. Since it
has not been re-issued yet, can the application be cancelled?
A: An application to re-issue a lost card can not be canceled. (The use of a card which has been
registered as re-issued is canceled and can not be used.) Therefore please perform the re-issue
procedure and prepare the re-issue fee of ¥500 and deposit of ¥500 (apart from integrated
PASMO). If you bring the PASMO card that you found with you when the card is re-issued, the
¥500 deposit on that card can be refunded. (apart from integrated PASMO).
Q: After making the application for re-issue of a lost card, after some time I found the lost PASMO
card. Can I use this PASMO card?
A: When you made the application for re-issue of a lost card, that PASMO card can no longer be
used. If you return the card to the station or bus station office accepting PASMO, you can a refund
of the deposit of ¥500.
*When receiving a refund of the deposit, an official identification document such as a drivers license is required.
*Deposits are not refunded on integrated PASMO.
Q: Can I use electronic money other than Suica at stores accepting PASMO electronic money ?
A: No
Q: Since the name or telephone number recorded on PASMO has changed due to marriage or
moving, can it be changed?
A: Yes, it can be changed. Please make an application to a station or bus station office accepting
PASMO. When making the changes, an official identification document to confirm your identity is
required to be presented with the application.
*The places handling these changes depend on the provider and therefore please contact the service provider that you use.
*Customers using auto-charge PASMO or integrated PASMO are requested to make the same changes with their credit card
company at the same time.
Q: I no longer need my named PASMO. Can I give it to a family member or a friend?
A: A named PASMO can not be changed or given to another person. Please apply for a refund
from a station or bus station office handling PASMO.
*If a named PASMO is used as a IC card transportation ticket by a person other than the named person, the PASMO may be
invalidated and confiscated.
Q: The printing of the PASMO has become illegible. What should I do?
A: When the printing on a PASMO becomes illegible the card can not be used. Please apply to
your nearest station accepting PASMO to have the card reprinted.
*A bus office can not perform reprinting, therefore please take the card to a station.
*When purchasing a railway commuting ticket using PASMO, please take the ticket to the issuing office.
* The places handling these changes depend on the provider and therefore please contact the service provider that you use.
Q: Can I use a Kids PASMO after graduating from elementary school?
A: You can use it until March 31 of the year that you graduate from elementary school. After April
1, you can not use the card and it should be changed into an adult PASMO at a station accepting
PASMO.
*When a commuting ticket has an expiry date, please contact the issuing office.
Q: Can I use a mobile Suica?
A: Mobile Suica can be used at ticket gates and buses accepting PASMO and at PASMO
electronic money stores.
*Mobile Suica can not be used at some railway service windows. Please remember that when you
need to buy an adjustment ticket , please pay in cash (you can not use the SF balance).
*“Mobile Suica” is a service provided by JR Higashi Nihon. For further details, please visit the JR Higashi Nihon homepage.
Q: Is the My Page available in various foreign languages?
A: At present it is only available in Japanese.
Please visit the PASMO website for details about services and the method of registering on My
Page in Japanese.
© East Japan Railway Companay
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