CURRICULUM VITAE

NIKHIL DEVIDAS SHINDE

Mobile No:
OBJECTIVE
Seeking a responsible Post in a Premier Organization that will help me
to enhance my career and skills.

PROFESSIONAL QUALIFICATUION

Degree in IATA /UFTAA Foundation Course (with Distinction) from

Rashmis Transworld Academy, previously known as International Air
Fare Desk (IAFD) in Sept.2009.

Passed Foundation Course in Travel Agency Operation & International

Fares & Ticketing with Distinction from Rashmis Transworld Academy,
previously known as International Air Fare Desk (IAFD) in Sept. 2009.

Completed Amadeus (CRS) Training from Rashmis Transworld

Academy, previously known as International Air Fare Desk (IAFD).

Reference:

Dr. Rashmis H. Samtani,

Principal of Rashmis Transworld Academy,
Sion Branch, Mumbai 22.
Tel. 9820199316, 24075490.

Degree in Cargo & Courier Management From AIRAWAT AVIATION

ACADEMY, IESP from April 2012.

EDUATIONAL QUALIFICATION
B.Com. from Mumbai University in March 2009.

S.S.C. and H.S.C. from Maharashtra State Board of Secondary and

Higher Secondary Education Mumbai.
Software / Applications Known

AMADEUS, ATPCO for airline fares and fare rules.

RAPID. (Revenue Accounting Solution developed by MERCATOR:IT arm
of the Emirates Group)
Interline related: IATAs RATD. Revenue Accounting and Taxation
Database: Source for billing and verifying Interline able taxes.

WORK EXPERIENCE

Working as Officer in Interline Process for Qatar Airways with

Sutherland global Pvt. Limited (previously known as
adventity) (from October 2009 till December 2011).
JOB PROFILE

Inward Prime Billing:

- To Process Prime Invoices from IDEC loading and clearing to batch

freezing.

- To create batches and process document.

- To do all the necessary- process related quality checks as per

The carrier.

- To meet daily productivity with quality

- Qc for prime documents

- IBS Check

Fim Processing:

- To Create Batch header

- To do transaction entries and batch closing

- To process the closed batches

- Mark processed and freezes thereafter, before month closing

 - Dispatch and printing.(additional responsibilities)

Outward Billing

- To process batches

- Batch closing

- YQ filing

Currently Working as Sr.Executive in Maharashtra Tourism

Development Corporation (MTDC) with Hexaware Technologies
BPS Limited (previously known as Caliber Point) (from
September2012 till Date)

JOB PROFILE

Handling inbound & out bound Queries and Enquires of the customer
all over the India.
MTDC resorts booking and check the availability and fare charges.
Connect to uAgent windows of Altitude recording
Toll free lines insinked with the phone lines and lines get active Call
flow starts

Project Description

It includes Total Solution for Tourist & Customer.

Centralized help desk center for receiving enquires/queries/concern
through Telephone medium.
To maintain a database of queries, suggestions and complaints
received.

Update the calling log at the end of the day.

Additional Responsibilities Handled

Doing Quality calls on daily basis from Quality Monitoring Altitude Voice
Recorder and gives the feedback to the agent regarding error.
Conduct Senior Management Review (SMR) on monthly basis with the
Manager & other Stake holder.
Conduct Project Review Meeting (PRM) on monthly basis with the
agents.

Conduct Audit & update Quality Management System for the process
on monthly basis.

Mile Stone
Caliber point has awarded Star Performer for Customer Satisfying
and for providing complete and exact information and solving the
query like online Date and room cancellation procedure.

Professional Training Attended

First & Final Billing for Tourism process conducted by Caliber

point.
Training program in MS-Office conducted by Caliber point.

Strengths

Hard worker.
 Work within timelines.

Active Team Player.

Self started and quick learning ability.

Capability to work in same organization

COMPUTER SKILLS:
Tally 9.0
Microsoft Office Package Word, Excel & Power Point.

PERSONAL DETAILS

Name: NIKHIL DEVIDAS SHINDE

Date of Birth: 25 May, 1987

Address:

Marital Status: Unmarried

Languages Known: English, Marathi, and Hindi

Physical Status: Height 5.7, weight 58 kg.

Place: Navi Mumbai

I hereby declare that all the above information is true to best of my

knowledge.
.
(NIKHIL DEVIDAS
SHINDE)