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Performance Planning and Appraisal Form Page: 3 of 9
L. Service Excellence
+Customer Service: Treats staff with courtesy, respect, and concern. Provides prompt services to customers,
and responds to opportunities to help others. Investigates inquiries, and provides prompt feedback.
Implements, as needed, training programs to guests from outside the department.
B. Staff Management
+Insures establishment of responsibilities and identification of priorities and performance standards
Appropriately communicates goals and delegates tasks.
+ Timely and candid implementation of
performance management process
+Develops in writing objective
performance standards for all
employees in unit.
+Writes at least 2 interim informal Score out of
performance appraisals/reports per year
Range
and communicates results to respective
employees.
+Writes formal Performance Appraisals
annually and conducts an appraisal
interview with every employee in unit.
+Sets Performance Improvement Plans
for all employees in unit.
Performance Planning and Appraisal Form Page: 6 of 9
C. Staff Development
+ Collaborates with the Human Resources department towards strategic selections, development
and coaching of subordinates in order to accomplish business goals and objectives.
+ Timely implementation of
departmental and other training
programs Score out of
+Identifies specific training needs for
Range
employees in unit and communicates
them to Human Resources Department.
+Achieves the set minimum of 20 hours
of training for every employee in unit.
D. Business Management
+ Establishes appropriate work controls based upon corporate direction, in order to regulate processes or Score out of
activities of operating unit in line with preset budget. Comments on budget variations as appropriate. + Remain within preset budget Range
E. Change Management
+ Reviews workflow processes pertinent to own work unit and implements changes as appropriate to changing
conditions and technologies
+ Leads and/or supports change enthusiastically + Processes are current and take 100% Score out of
+ Contributes to increasing efficiency levels and cutting costs by promoting automation to manage processes advantage of latest technologies Range
V - Overall Evaluation
- Weightings of Functions and Accountabilities range between 50 100% Relative Weighted
Score
- Weightings for Supervisory/Managerial Criteria range between 0 50% Weight Score
- Both Weightings should add-up to 100%
Score out of
Overall Critical Functions & Accountabilities Score 100% 0.00
Range
Score out of
Overall Supervisory / Managerial Criteria Score 0.00
Range
Date:--------------------------------------------------------- Date:------------------------------------------------------
Performance Planning and Appraisal Form Page: 8 of 9
C5: The weight relates to the function or accountability appearing to the left
C27: Textured Light Turquoise color indicates Calculated fields used at Form-Building time
This relative weight is calculated such that the total of the relative weights for critical functions and accountabilities (Section III) is equal to 100.
C51: This relative weight is calculated such that the total overall evaluation weights (Section V) is equal to 100.
D5: Untextured Light Yellow color indicates input field used at PA time