Professional Documents
Culture Documents
Service Manual
TABLE OF CONTENTS
1 Troubleshooting and
Corrective Action
Error and
Probable Cause Corrective Action
Chair will not go up or down Check all cable connections; check laser function; check laser & up/down
Loose cable or connection together; check chair linear actuator function.
Stall detected while overhead rotates Check for proper gear mesh between the overhead drive gear and the large
Improper gear mesh overhead gear.
No communication between Ping NIC, Embedded Controller & Panel; check ethernet cable between PC
PC & iCAT and back of machine; replace ethernet cable.
Ethernet cable or network card
loose
iCAT not powering up Check white breaker switch on top rear of iCAT machine - ensure that it is in
Breaker switch turned OFF the "ON" position.
X-ray not firing Check all cable connections leading from the x-ray power supply to the x-ray
Loose cable or connetion tube head.
Fault light is lit - machine not Check patient e-stop for engagement, turn clockwise to release; check e-stop
responsive on/off box for engagement, turn clockwise to release.
E-stop engaged
Ready light is blinking - unable to Check door interlock switch for proper engagement, if door is open, close door;
scan if handheld "dead-man" switch - engage properly.
Door interlock switch not engaged
Warning system light not illuminating Check power supply to external warning system (not supplied by ISI); check all
during x-ray wiring to warning system and cable provided.
No power to warning system
Acquisition PC not booting Check RAM one by one to ensure PC boot; check power from computer power
Bad or unseated RAM supply; check motherboard.
One side of image is dark after scan Check collimator calibration for any "Slope" values = "0.0"; remove cover over
Shutter not responding, staying collimators - locate shutter "test" button on Beam Limiter Control PCB, check
closed for loose connections on shutters, replace chip set w/ spare located on shutter
assy.
2 Calibration
Panel Calibration
WARNING
The X-ray device may be dangerous to the Patient and operator if
you do not observe and follow the operating instructions. Do not
operate this system unless you have received training to perform a
procedure.
Collimators Calibration
CAUTION
The FOV Collimation tool is for German regulatory compliance
only. Do NOT use this tool unless you are qualified to do so.
WARNING
The X-ray device may be dangerous to the Patient and operator if
you do not observe and follow the operating instructions. Do not
operate this system unless you have received training to perform a
procedure.
WARNING
The X-ray device may be dangerous to the Patient and operator if
you do not observe and follow the operating instructions. Do not
operate this system unless you have received training to perform a
procedure.
Back Front
(Volume Center) (Volume Center)
20. Ensure that the phantom is centered, level, and all BBs (dots)
appear in the Field of View. If required, make adjustments and
click Preview again. Repeat as required.
21. When the BB Phantom is centered and level, click the Calibrate
button on the Geometry panel (bottom).
22. Select both the Landscape and Portrait calibration modes.
WARNING
The X-ray device may be dangerous to the Patient and operator if
you do not observe and follow the operating instructions. Do not
operate this system unless you have received training to perform a
procedure.
NOTE: Ensure that the metal platform support is below the Field of
View (as shown above.)
26. At the start of the scan, red circles are displayed around each BB.
At this point, check data (above green progress bar), to ensure
the following is displayed:
Beads detected = 24, Beads valid = 24
27. At the prompt, press Scan on the Control Box, to start the
Portrait Scan.
28. During the Portrait Scan, ensure the following is displayed:
Beads detected = 20, Beads valid = 20
NOTE: Check to ensure that all beads are intact on the BB Phantom,
if the calibration did not detect a bead at a certain location.
29. Click OK when the completion window is displayed and restart
Vision software.
Failure to restart Vision software at this point may result in a
system failure.
WARNING
The X-ray device may be dangerous to the Patient and operator if
you do not observe and follow the operating instructions. Do not
operate this system unless you have received training to perform a
procedure.
Back Front
(Volume Center) (Volume Center)
10. Ensure that the phantom is centered, level, and all BBs (dots)
appear in the Field of View. If required, make adjustments and
click Preview again. Repeat as required.
Height adjustments are made by raising or lowering the phantom
platform. BBs should not touch the top or bottom FOV.
11. When the BB Phantom is centered and level, click the Calibrate
button on the Geometry panel (bottom).
12. Select both the Landscape and Portrait calibrate modes.
WARNING
The X-ray device may be dangerous to the Patient and operator if
you do not observe and follow the operating instructions. Do not
operate this system unless you have received training to perform a
procedure.
NOTE: Ensure that the metal platform support is below the Field of
View (as shown above.)
16. At the start of the scan, red circles are displayed around each BB.
At this point, check data (above green progress bar), to ensure
the following is displayed:
Beads detected = 12, Beads valid = 12
17. At the prompt, press Scan on the Control Box, to start the
Portrait Scan.
18. During the Portrait Scan, ensure the following is displayed:
Beads detected = 8, Beads valid = 8
NOTE: Check to ensure that all beads are intact on the BB Phantom,
if the calibration did not detect a bead at a certain location.
WARNING
High voltage is present in the device. Remove power from device
before removing covers or cables. To avoid personal injury from
electrical shock, do not operate the system with any covers open or
cables removed.
14 1 2 3
13
12
4
11
5
10
6
14 1 2 3
13
12
7
9 4
ISI Model 8 7
11
10
7
9
8 7
KaVo Model
30 3
29
28
27
26
25
8
24
23
22
21
20 9
19
15 18
15 17
15 16
14 10
13
11
12
4
8
15 9
10
5 6 7
11
12
13
14
9 Split Washer #6
7 8
3 4
5
9 10
11 12 13
14
15 16
17
18
19
18 Split Washer #6
7
Panel Side
6
5
2 4
3
1
11
12
13 14
15
16
9 10
17
18
19
20 Panel
Drive Side
21
22
23
24
18 Spring Extension
Panel Side
4
2 3
1
8
9
10
11 12
13
6 7
14
15
Panel
Drive Side
20
16
17
18
19
1
See Upper Chair Assembly
2 3 4 5
35
34
6
7
8
33 9
32
30 31
29
12
28 11
10
13
14
13
22 20 15
23 16
24 17
21
18
25 19
26
27
3
51 4
5 6
7
8
50 9
49
48 10
47
46
45 43 11
44 42
41 12
40
13
39
38
16 14
17 15
18
37
24 25
26
27 19
20
23 21
22
28
29
36
35 30
34
31
33 32
12 Gendex Model
4
11
5
10
6
3 1 2 13
7 9 8 7
12
5
11
6
10
KaVo Model
8 9 7
7
3 1 2 13
12
11 5
10 6
ISI Model
8 9 7
7
30 3
29
28
27
26
25
8
24
23
22
21
20 9
19
15 18
15 17
15 16
14 10
13
11
12
4
8
15 9
10
5 6 7
11
12
13
14
9 Split Washer #6
7 8
3 4
5
9 10
11 12 13
14
15 16
17
18
19
18 Split Washer #6
2
20
3
21
4
22
5
6
8
9
10
11
12
18
13
19
17 16 15 14
Receptor Side
23 24
25 26 27 28 29
1
See Upper Chair Assembly
2 3 4 5
34
6
7
8
33 9
32
30 31
29
12
28 11
10
13
14
13
22 20 15
23 16
24 17
21
18
25 19
26
27
3
51 4
5 6
7
8
50 9
49
48 10
47
46
45 43 11
44 42
41 12
40
13
39
38
16 14
17 15
18
37
24 25
26
27 19
20
23 21
22
28
29
36
35 30
34
31
33 32
Home Commands
Movement Commands
MR Target Speed.
Enter command as MR X X where X is:
Target: between 35000 - 733333
Speed: between 1000 - 65000
Example: MR 35000 1000
MRD Target Speed.
Enter command as MRD X X where X is:
Target: between -40 - 430 degrees (home position is equal to
zero degrees - absolute)
Type: between 1000 - 65000
Example: MRD 180 1000
Read Commands
X-Ray Commands
XP Frames
Maximum limit capped by the 44 second x-ray watchdog
Number of frames: 1 - 1024
Ethernet Watchdog 0 = disabled, 1 = enabled
(Number of frames*Frame Rate) <44 seconds
Miscellaneous Commands
5 VisionQ/Vision Release
Notes
ID Known Issues
113 On Implant screen, pressing Alt-F4 does not return to Preview Screen
as with TMJ, Ceph, MPR screens.
150 Using the right-click shortcut does not show the Workup menu
selection after a scan has been taken.
158 Wrong message displays during Geo Cal. Message Preparing
Geocalibrate preview acquisition should display instead of Moving
panel to Landscape.
177 In Reports, changing the size of Image (when Clip option is selected)
displays the ruler at wrong position.
225 GXCB-500 Only: Collimation Calibration GUI in Calibrate.exe uses
Portrait, Landscape terminology.
230 E-stop button needs to be released to stop multiple dialogs from
displaying.
ID Known Issues
394 Export CD: The data size estimate is identical for compressed and
uncompressed. The Total to Write size is not accurate when the
uncompressed option is selected.
396 When removing data outside of scanfield, 5 to 6 mm of data is
removed.
413 3DVR application: Error message displays after a second data set is
opened when a Calculate VRT is performed.
422 When opening the Implant view, part of the axial image is outside the
edge of the view.
481 Reports: No print preview option. Relates to FR-0541.
482 Reports: Undo option is grayed out. Relates to FR-0546.
489 In Reports, missing landscape template containing Panoramic data
only. Related to FR-0388.
491 GXCB-500 Only. In Reports, variables in a template need to be added
in separate boxes in order to be updated properly from case to case,
when using the same template for different cases.
496 PAN: Method to lock bite stick vertically does not exist.
523 Previewing continuously within the Calibration application causes the
image to flicker between last preview and current one.
527 Chair alignment inaccurate in field.
ID Known Issues
578 GXCB-500 Only: Preview Screen. Axial view RAD projection changes
to MIP when moving the height of any arch.
583 GXCB-500 Only: Volume center stays in the Back position for CT,
instead of the last position it was set to, when going from iPAN to CT
mode.
593 Patient List: If data and/or images are moved from one system to
another and the patient ID collides with an existing patient, the new
data and/or images will be included in the existing patient's Patient List
entry. However, the patient information displayed in the Vision
window and any reports generated will be correct since that information
is taken directly from the DICOM fields in the files, not the Patient
List. Finding the newly added patient under these circumstances can be
difficult, since it will appear under the original patient's name.
600 GXCB-500 Only: 3D airway image should display the proper cursor to
move image. Zoom, W/L and Pan do not apply.
605 MF and BD display previous loaded CT values when a new scan has
been taken.
ID Known Issues
682 Nerve Canal question screen text appears when any pervious nerve
canal has been done on the dataset.
Workaround: Wait for popup window prior to pressing scan button for
X-ray ready light.
693 GXCB-500 Only: Preview image does not refresh after the E-stop /
Door software has been activated during a CT scan.
700 Report/volume slice mapping not unambiguously possible, especially
left/right determination.
703 Calibration: Chair alignment feature should work with the platform
(panel) set only at home position.
Workaround: Move the platform (panel) all the way to the back (home)
position prior to performing the chair calibration.
737 Reports: Out of Memory exception on JPEG export.
753 Hounsfield values will not be correct for new 17-19 8x8 protocol
released in both iCAT and 3DeXam. HU values will be too low
(attributable to bilateral truncation effects).
879 Attempting to run Calibration when there is no network connectivity to
the scanner, or the device ID is powered-off, will result in an error
message displayed to the user that the device is not powered-on. After
dismissing this message, the Calibration application appears to have
quit, but is actually still running with no visible indication. Attempting
to run Calibration again will result in the error message "Only one
instance can be run".
Workaround: The mouse button must be held for at least one second
before the distance line will be displayed and begin tracking with
mouse-movement. Releasing the mouse-button in less than one second
will result in a zero-length distance measurement, regardless of mouse-
movement.
967 The Vision and VisionQ applications may crash when attempting to
rotate the axial image in the Implant screen for portrait-mode scans.
Workaround: Adjust the rotation of the axial view in the Preview screen
before opening the Implant screen.
ID Known Issues
981 Vision standalone is not compatible with LegacyExporter.msi. 1.7.x
software is not compatible with previously released Legacy Exporter
plugins. Attempting to use a pre-1.7 Legacy Exporter plugin will result
in an invalid menu entry in the plugins menu, displaying square-box
characters.
Workaround: Do not access study data files using any software other
than the instance of iCATVision/iCATVisionQ performing the export
until the CD-export has completed.
1011 iCATVision Implant screen: when cross section is zoomed IN
measurements or nerve canal trace don't get displayed on cross section
when saving as jpeg. Measurement and nerve-canal overlays are not
properly displayed in JPEG images saved from zoomed cross-section
views in the Implant screen.
Workaround: Pad the inserted image with white content at the right and
bottom edges to avoid this effect.
1088 The reports printed page is not the same as the on screen page when the
same size paper is chosen. Margin settings for a report may result in
clipped content in printed output. Content positioned close to any of the
page-boundaries may be clipped by margin settings when printing.
ID Known Issues
1147 The Legacy DICOM Exporter is not localized. This software is only
available in English.
1158 When a report is generated from the TMJ screen, in some cases the size
of the Axial view changes when the user (or the referring dentist) re-
opens the report. Users should save and verify any TMJ reports, and
adjust as necessary.
1159 Due to numerical rounding, the condyle angles shown on the TMJ
screen may not exactly match those shown on the TMJ report. Since the
two images may be drawn on grids of different sizes, the overlay
graphics may fall on slightly different pixels, resulting in slightly
different angles. Both measurements are correct for their respective
images. Discrepancies of up to 0.4 degrees have been seen.
1271 Measurements on cross-sections from the implant screen may be
clipped in reports. This happens with the Life-Size setting and 5 images
per row.
Safety Checks
Visual Inspection
Safety Tests
Input Measuring
Impedance Device
Procedure
Setup
This procedure must be completed in sequence. Before plugging in
any equipment, preset switches on appliance tester to:
SUPPLY NEUTRAL Set to Close
GROUND CHECK / BYPASS Set to Ground Check
LEAKAGE SENITIVITY Set to 12mA
TEST MODE Set to OFF
VOLTAGE CONTROL Set to Zero Start
Disconnect PC Ethernet cable from back of scanner
LEAKAGE SENSITIVITY
SUPPLY NEUTRAL
GROUND CHECK/
BYPASS
Ground Test:
1. Plug in power to appliance tester.
White indicator should be on.
If not, STOP, and refer to the appliance tester manual.
2. Plug in scanner main power cord to appliance tester.
3. Clamp Return cable to scanner.
4. Switch on main breaker at back of scanner.
5. On appliance tester, set TEST MODE switch to GROUND CHECK.
Ground check pass indicator (green) should be lit indicating
the test has passed.
If there is no light illuminated, the test has failed. STOP and
fix problem.
PASS INDICATOR
S7
16. Hold SUPPLY POLARITY switch to NORM. Turn scanner on, then
probe scanner and record reading below.
17. Hold SUPPLY POLARITY switch to REV. Turn scanner on, then probe
scanner and record reading below.
18. Set enclosure leakage test box and appliance tester switches to:
Enclosure leakage test box - S7 Closed
Appliance Tester - SUPPLY NEUTRAL Open
19. Hold SUPPLY POLARITY switch to NORM. Turn scanner on, then
probe scanner and record reading below (machine should not turn on).
20. Hold SUPPLY POLARITY switch to REV. Turn scanner on, then probe
scanner and record reading below (machine should not turn on).
21. Set enclosure leakage test box and appliance tester switches to:
Enclosure leakage test box - S7 Open
Appliance Tester - SUPPLY NEUTRAL Closed
22. Hold SUPPLY POLARITY switch to NORM. Turn scanner on, then
probe scanner and record reading below.
23. Hold SUPPLY POLARITY switch to REV. Turn scanner on, then probe
equipment and record reading below.
24. Turn TEST MODE to OFF.
25. Disconnect the enclosure leakage test box and connect the scanner
power cord between appliance tester and scanner.
Supply Polarity S7 Switch Supply Neutral Limit mV Leakage
Switch Position Position Switch Position Reading (mV)
38. Slowly turn the VOLTAGE CONTROL clockwise, set at a value of 1500 volts and
maintain it for a period of one minute.
During the test, be alert to these indications of failure:
Buzzer sounds and FAILURE indicator lights are on.
Sudden voltage drop; retarded or erratic INSULATION WSTD TEST
meter reading.
39. If a failure occurs, set VOLTAGE CONTROL to ZERO START, set TEST MODE
switch to OFF and repair scanner.
40. If scanner passes test, record pass/fail and voltage on Test Results form.
41. Turn VOLTAGE CONTROL to zero.
Functional Test
NOTE: ForFunctional test, take measurement from the appliance tester FUNCTIONAL
TEST meter.
42. Set TEST MODE switch to FUNCTIONAL and turn on scanner.
43. Observe the FUNCTIONAL TEST meter.
If scanner draws more than 2A, turn TEST MODE switch to OFF and
repair scanner.
If scanner passes, record pass/fail and amps reading on Test Results form.
44. Unplug scanner from appliance tester.
Equipment: ID-Number:
Test: Complies:
Measurement equipment: Yes No
Visual inspection:
Measurements:
Protective earth resistance (Passes Ground Check)
Equipment leakage current (All readings equal to or below limit for Leakage tests 1 and 2)
Deficiency / Note:
Overall assessment:
1
PIE Permanent installed equipment
NPS Non-detachable power supply cord
DPS Detachable power supply cord
7 System Schematics
WARNING
High voltage is present in the device. Remove power from device
before removing covers or cables. To avoid personal injury from
electrical shock, do not operate the system with any covers open or
cables removed.
7-3
Schematic
17-19 Model
Sheet 2 of 3
Receptor Assy
133-0 or K133-0
7-4
Schematic
17-19 Model
Sheet 3 of 3
Receptor Assy
133-0 or K133-0
7-5
Schematic
17-19 Model
Sheet 1 of 3
Receptor Assy
109-0 or K109-0
7-6
Schematic
17-19 Model
Sheet 2 of 3
Receptor Assy
109-0 or K109-0
7-7
Schematic
17-19 Model
Sheet 3 of 3
Receptor Assy
109-0 or K109-0
7-8
Schematic
9-17 Model
Sheet 1 of 3
Receptor Power Cable
1553 / 1554
7-9
Schematic
9-17 Model
Sheet 2 of 3
Receptor Power Cable
1553 / 1554
7-10
Schematic
9-17 Model
Sheet 3 of 3
Receptor Power Cable
1553 / 1554
7-11
Schematic
9-17 Model
Sheet 1 of 3
Receptor Power Cable
10082607
7-12
Schematic
9-17 Model
Sheet 2 of 3
Receptor Power Cable
10082607
7-13
Schematic
9-17 Model
Sheet 3 of 3
Receptor Power Cable
10082607
7-14
Imaging Sciences International LLC
1910 North Penn Road
Hatfield, PA 19440 USA
Tel: 1-215-997-5666
Fax: 1-215-997-5665