Jayaram B G

Sr. Business Analyst

bgjram@gmail.com
518 364 7558

SUMMARY :
Strong Knowledge and hands on experience of SDLC methodologies and Business Process Models (BPM)
like Agile Modeling, Agile Unified Process (AUP), Waterfall, Rational Unified Process (RUP), Scrum .

Proficient in gathering and analyzing the Business Requirements, documenting System

Experience in the documentation of system and business requirements and specifications, design and
development of use and test-case scenarios and root-cause analysis, GAP analysis, developing test plans,
conducting user acceptance testing, training, and implementing new processes and technology.

In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life
Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).

Skilled in preparing business requirements document (BRD), functional and technical specifications, systems
design and requirements specifications.

Extensive experience in requirement analysis, business modeling, defining business processes, sequence
diagram, activity diagram, and Use Case using UML methodology.

Experience in Manual, Automation & Performance testing tools like HP Quality center (QC)/Application
Lifecycle Management (ALM), Quick Test Pro (QTP)/Unified Functional Testing (UFT), JIRA, Load Runner.

Worked closely with project managers, SMEs, and staff to understand and brief the requirements and
specifications for new applications along with re-engineering the existing applications.

Good knowledge of Web Services, SOAP programming, WSDL, XML technologies DTD, SAX and XSLT

Proficient in MS Office Excel (pivot tables, vlookups, hlookups, macro), Access, PowerPoint, Visio.

Extensive process analysis, data analysis and analytics, data mapping and data modelingskills (ERM) to
develop solutions to complex application, business and operational problems, and by
performing business process re-engineering and process improvements where necessary.

Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven
Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

TECHNICAL SKILLS:
Hardware: Client servers - windows NT/98/2000, UNIX, windows XP, windows 7; Mainframe.
Software: Mercury/HP Interactive Test Suites - Win Runner 7.0, Quick Test Professional (QTP) 9.2 & Quality
Center 9.5; Rational Performance Tester 8.2, Rational Functional Tester, Rational Clear Quest, Rational Clear
Case, Dev Track, PVCS, Remedy & Serenas Team Track; XML, Guidewire, Duck Creek, Oracle 10g, SQL, Html,
MS Project; Visual Source Safe (VSS); statistical analytical software (SAS); Sungards Omni Plus, Power Image
 and mainframe RUMBA. Cognos, J2EE/Weblogic application, .Net Web application and Agile testing
methodology.
Environments: AEM (Adobe experience Manager), content Management system, Microsoft Project
Professional, JIRA, REST services, JSON, Mac, OS-X (Marvericks and Yosemite),UNIX, Jenkis, JIRA, Maven
and SVN.

Education:
Master of Business Administration
WORK EXPERIENCE:
CNA Insurance, IL
Feb2015 to Till date
Sr. Business Analyst

This project involved a rewrite of Policy Centre / Life insurance web application within Personal and Commercial lines
for CNA Insurance. This new enhanced integrated application handles all modules such as Quote Treaty, Annuities,
Risk Management, Policy Underwriting, Premium Rating, and financial Administration with full workflow
management. I worked on implementing Core (Guidewire) Systems for surety. Guidewire was to replace the old
Legacy Systems the Client had previously used to provide them with a integrated Insurance issuance.

Responsibilities:

Gather requirements by conducting meetings and brainstorming sessions with end users and SME and
document them using Requisite Pro - the documentation tool offered by Rational.
Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter
data within the Oracle database
Perform Gap Analysis of the processes to identify and validate requirements.
Identified/documented data sources and transformation rules required populating and maintaining data
warehouse content.
Worked on implementation and Guidewire suite integration; Policy Center with interfaces to all related systems.
Developed Data Flow Diagrams and Data mapping agreement, illustrating the flow of data from the front end
GuideWire Policy Center into the Application Database Tables.
Assisted in on-going process improvement efforts to ensure Test Planning, Execution, and Reporting is effective,
efficient, standardized, coordinated, and integrated.
Organize requirements into high level Use Cases and low level Use Case Specifications and modeled them into
UC, Activity and Sequence Diagrams using Rational Rose and MS Visio.
Involved in reviewing Entity Relationship, Data Flow, State Transition and Class Diagrams with the Systems
Analyst.
Apply UML notations and methodology in developing models that accurately represent the business process and
workflows and clearly communicate them to the stakeholders.
Coordinate and prioritized outstanding defects and enhancement/system requests based on business
requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.

Nationwide Insurance, OH
Nov 2013 to Feb 2015
Sr. Business Analyst

This project involved a rewrite of Property & Casualty / Life insurance web application within Personal and
Commercial lines for Nationwide Insurance. This new enhanced integrated application handles all modules such as
Quote Treaty, Annuities, Risk Management, Policy Underwriting, Premium Rating, Claims Management and financial
Administration with full workflow management functionality like assigning tasks, escalations for underwriter, pricing
and other functional experts. I worked on implementing Core (Guidewire) Systems for underwriters. Guidewire was to
replace the old Legacy Systems the Client had previously used to provide them with an integrated Insurance
issuance and billing tool to match their growing business needs.

Responsibilities:

Works with business SMEs, Delivery teams in gathering the requirements & documents inline of Agile
methodology. It includes identification high level business needs, Preparation of Duck-creek specific Detail
Requirement docs (DRS), Screen field Design Doc, Preparation of Application Work Flow.
Wrote Test Cases in MS Excel for user registration, access to training material, and activity log-in, reviewed the
test cases and finalized
Used SAS for pre-processing data, SQL queries, and data analysis, generating reports, graphics and statistical
analysis.
Performed technical analytics related to advanced data analysis, data mining, and source to target mapping.
Responsibilities included source system analysis, data transformation, loading, validation for data marts,
operational data store and data warehouse.
Worked in broad range of technologies, including business process tools such as Microsoft Project, Primavera,
Promodel, MS Excel, MS Access, MS Visio, technical assessment tools, Data Warehousing concepts and web
design and development.
Defined and mapped the key identifiers, provisions, data fields, valid threshold values and logic for each
underwriting rule and created the data mapping document
Performed GAP analysis for Billing Project. Identified GAPs between the existing system and the vendors billing
base product, Renaissance Billing System (RBS). Performed GAP analysis of business rules, business and
system process flows, user administration, and requirements.
Developed Guidewire Billing Centre, Billing Centre Policy Centre User Stories for various work products.
Prepared requirements document for Commercial Auto, Inland Marine, Crime, Workers Compensation,
Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
Acted as a liaison between client and internal Developers to design software applications for Commercial Line
Insurance such as Workers Compensation, Commercial Property, General Liability and Commercial Auto
Prepare the function flow of application; prepare the Page Mockups and all allied screens using Duck-Creek
manuscript and MS-Excel.
Gathered, captured and documented data requirements to develop a design that will integrate Duck Creek PAS
data into the current QBE Accounting process and support the reporting requirements of the internal business
groups.
To Interact with the Business team of the client, understand the business process and re-engineer the existing
business processes to be in compliance with the best practices as prescribed by Guidewire.
Gather requirements to integrate external systems to meet the Client needs including, but not limited to, a new
Rating Engine to be used with the Guidewire Policy Center.
Supported PMO by mentoring specific projects in application of the new SDLC based on the Agile Unified
Process, especially from the project management, requirements and architecture perspectives.
Worked on an application that took care of online account services which included Bill paying, checking the bill
history, changing customer profile, ordering auto insurance ID cards Worked on Commercial lines Property and
Casualty Insurance including both policy and claim processing and reinsurance.
 Performed in depth gap analysis with different business groups to ensure that the system initiatives are met.
Document the Duck-creek technology specific Detail Requirement Specification (DRS), Screen Field Design
Doc(SFDD), Business cases, Test Plan, Test Strategy.
Performed Business Process Mapping and performed AS IS and TO BE analysis
Involved in complete testing life cycle including creation of Test Plan, Test Cases, collecting test data for various
projects and documenting test results.
Facilitated User Acceptance Testing by creating Test plan and Test cases for the business users.
Knowledge sharing and training to project people for insurance, reinsurance and pricing tools.
Responsible for Data Extraction, Data Compilation, Data Analysis, Data Manipulation and Data Validation using
SQL queries in a MS SQL Server
Guidewire Claim Center is the project which was undertaken to upgrade the current Claim System to track its
claim for both their owned Policy holders and third party applications.
Documented the outcomes of all the testing in MS Word and MS PowerPoint
Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case
Narrative using the UML (Unified Modeling Language) methodologies.

Citizen Property Insurance Corporation, FL

April 2011 to Oct 2013
Business Analyst
Worked as a Business Analyst at Citizen Property Insurance. The application tested was a web based Claims
application known as Guidewire Claim Center. Guidewire provided claims solutions as well as documentation
management for Cincinnati. The Project involved customizing the Diamond System 4.0 to develop an intelligent and
user-friendly web-based interface. The system helped Cincinnati to automate its personal line policy administration
from point of sale to billing to back office processing. The system allows the independent agents and underwriter to
have complete online access to the system allowing them to rate, issue and print policies.

Responsibilities:

Worked on UAT testing and took signoff from the Commercial line of Property & Casualty business users.
Played key role in System Development Life Cycle Process consisting of: Design and Gap Analysis, Business
Requirements, Systems Requirements, Test Criteria, and Implementation to have the outputs of project dealt
with the automation of correspondence directed to Insurance policy owners.
Performed data analysis, data reconciliation and data retrieval from various systems along with identification of
data gaps and data quality issues for QRM Configuration.
Performed Data Analysis of existing data through SQL and experience with EDI & ETL.
Analyzed the existing as-is system for Insurance Personal Lines, tracked defects, provided recommendations to
make enhancements in the future to-be system.
Collaborated in building a business analysis process model using Rational Rose, RequisitePro, and Visio.
Provided key initiatives in working with users in defining project and system requirements.
 Coordinated an accelerated vendor Proof of Concept with Guidewire, Duck Creek & NEXGEN, and scored these
vendors on critical delivery parameters leveraging proprietary scoring frameworks
Identified high level requirements in Inception for Guidewire Guidewire PolicyCenter and BillingCenter
Provided inputs in the strategic development of detailed project plans, work assignments, target dates etc.
Performed Integration testing, System testing, Regression testing and Performance testing of Billing Center,
Policycenter and Paymentmanager in Guidewire application based on the business requirements using LISA.
Documented and refined underwriting rules to be utilized by the automated underwriting rules engine
Identified/documented the data sources, transformation rules and authority limits required to populate and
maintain the underwriting rules engine
Identified system requirement for the Thunderhead document management tool (for document integration with
Guidewire System
Maintain all current integration points, such as manual rating, fac reinsurance and loss data import, experience
data, technical and needed loss files
Writing new COBOL, DB2 programs to handle Claim centre messages (from front end via XML) processed in the
Mainframe from the front end system called Claim Centre (CC) using GUIDEWIRE working with SQL SERVER
Data.
Extensively involved in the modeling and development of Oracle Data Warehousing System.
Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall
Followed Lean Six Sigma methodology to ensure that there are less defects and errors during the project and
receive high quality outputs.
Extensively used Test Director to review and update the status of entire testing process.
Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using UML and Business
Process Modeling.
Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology.
Analyzed standard industry practices of back office applications of Insurance Company, underwriting, billing,
policy and claims administration with the help of Subject Matter Expert.
Wrote Test cases for Enterprise Data Warehousing (EDW) Tables and Data Mart Staging Tables.
Extensively worked on the ETL mappings, analysis and documentation of OLAP reports requirements
Coordinated re-architecturing the existing VBA/Access system into ASP.net environment and existing table
structure, stored procedures, and functions in MS SQL environment.
Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
Performed requirement analysis, went through all the use cases and issue logs.
Provide customer service and support for Property & Casualty risk management needs.

Citi cards, FL
May 2009 to Mar 2011
Business Analyst

Responsibilities:
Review system/application requirements (functional specifications), test results and metrics for quality and
completeness.
Participate in team reviews of product definitions, design specifications and defect review and prioritization with
other members from the QA, Development and Project Management departments.
Work with product developers and technical support specialist to resolve defects and installation issues.
Preparation of Test Strategy documents for all test phases
 Have prepared the Test Specification document and review the test cases prepared by team along with complete
coverage matrix
Write and execute SQL queries to validate actual test results match expected results as per financial rules.
Identify and log defects if/when a test fails, if necessary, using SQL to narrow down the root cause of the problem
for efficient investigation by the development team and log accordingly
Worked closely with both the business and development teams to coordinate and schedule testing efforts.
Managed test cycles around defects and test cases in Quality Center.
Documented and track defects, as well as produce detailed reports using Quality Center.
Assisted in developing test case objectives for verifying the accurate functioning of the system.
Reviewed technical specifications to develop test plans, test objectives and test cases.
Involved in UAT process before rolling out to production.
Extensive use of TOAD to run SQL Queries for reporting purposes.
Worked extensively with client requirements to generate customized SQL reports.
Defined and reviewed the Data Warehouse requirements with the business users for getting the right data from
the source systems for reporting purposes. Performed a GAP analysis which involved understanding the reports
in the old financial management system.
Acted as a liaison between system users, client managers and software development team to gather
requirements and document workflows and results of Business Analysis into the Business Requirement
Document (BRD).
Converted business requirements into functional requirements, created Functional Requirement Document
(FRD), managed and maintained requirements.
Created UML Diagrams including Use Cases, Activity Charts and Data Flow Diagrams using MS-Visio thus
defining the Business Process Model and Data Process Model.
Responsible for creating artifacts for Rational Unified Process (RUP) - use cases, system architecture document
using UML, supplemental requirements document, architecture diagrams; verifying technical production
infrastructure; designing and executing performance tests and documentation.
Re-engineered the business model using data modelling tools like MS Visio.
Conducted and participated in JAD Sessions periodically with various Subject Matter Experts at various phases
of the Development Life Cycle to discuss open issues and resolve them.
Functioned as a development liaison and advocate to outside departments and end users.
Worked with User Interface (UI) team to create report mock up's from wire frames to ensure that functionalities
are captured and presented on the front end as per the BRD's.
Monitored and assisted in designing and development of Use Cases, Activity Diagrams, Sequence Diagrams,
OOAD using UML.
Involved in Gap Analysis and assisted the development team to understand the To-Be process.
Used SQL statements to retrieve data for reporting purposes.
Supported QA in the creation of release notes and for change management documentation.
Involved in preparing detailed risk assessment plan.
Used MS Project to maintain the project schedule and track its status.
Identified important user scenarios from Business and Functional Requirements to develop test cases, worked
with end users to define these test cases for testing functionality.
Developed Test Strategy and Test Plans to ensure that Test Cases reflect user needs for the functional, User
Interface, Performance, Usability and Security requirements using Mercury Quality Centre (MQC).
Identified and documented all the issues and tracked the defects using Mercury Quality Centre (MQC).
Identified, documented system bugs and data errors; communicated with programmers to resolve issues within
budget and before deadlines.

Northwest Farm Bureau Insurance Co.,(Now Country Insurance,) OR

Jan 2007 to Apr 2009
Business Analyst

Project included documentation of existing workers compensation system, Claims (for automobile and crop
insurance) programming and Conversion of General Ledger system to facilitate integration of Northwest Farm
Bureau data into Country Insurance's applications system. Developed, maintained and tested application programs.

Responsibilities:
Analyzed clients systems and business processes.
Gathered user and business requirements through interviews, surveys, prototyping, and UI (User Interface).
Provide support across different domain areas such as Auto Assignment, Payments, Claims Data and
Appointment Logs, Auto Estimations, Fire Claims etc.
Analyzed the business rules for Auto claim assignments throughout the US, so as to have balanced work load for
all the claims reps.
Worked as a Personal line of Property and Casualty Expert for interface to Insurer Business Partner on all facets
of system design.
Developed and maintained Service Oriented Architecture (SOA) governance process costing models and metrics
ensuring architecture compliance.
Managed General Liability, Commercial Property, Commercial Package, Commercial Auto and Workers
Compensation policy lines.
Followed Lean Six Sigma methodology to ensure that there are less defects and errors during the project and
receive high quality outputs.
Collected & documented the requirement of Business Teams from Annuities, ASPF, Policy & Program Evaluation
Team, and Project Sponsors & Actuaries.
Skilled in Tableau Desktop for data visualization through various charts such as bar charts, line charts,
combination charts, pivot table, scatter plots, pie charts
Implement and maintain Property & Casualty (e.g. bug-fix, data integration, version release) systems of assigned
customers.
Worked on Regulatory Reporting (RRD) Data Warehouse for compiling Workers Compensation statistical reports
to external regulators and states.
Investigated, understood and analysed the current underwriting and disparate manual sales process.
Utilized corporation developed Agile SDLC methodology. Used ScrumWork Pro and Microsoft Office software to
perform required job functions.
Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
Established a Business Analysis methodology around the Rational Unified Process.
Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the
proposed enhancements or changes have been made.
Responsible for process modeling from inception through implementation and post implementation optimization
along with associated UI design.
Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD
 Responsible for developing annual and mid-year operating budgets by underwriting departments and on a
consolidated basis for review by reinsurance group senior management.
Conducted JAD sessions for communicating with Stakeholders and Project directors.

Developed business requirement specification documents as well as high-level project plan.