Alejandra Chmal Aceves

Edad: 22 aos
Direccin: Topografos 307 Fracc Misiones de Santa Esperanza, Toluca, Estado de Mxico
Pas: Mxico
Tel:7226209977
E-mail ale.chimal.a@gmail.com

ESTUDIOS

2009-2012 Preparatoria terminada en la Escuela Preparatoria Oficial

Preparatoria Anexa a la Normal No. 1 de Toluca

2013-actual Licenciatura en Lenguas cursando actualmente el 7 semestre

Licenciatura concluido en la Facultad de Lenguas de la Universidad
Autnoma del Estado de Mxico

Programas (Computacin): Word, Excel, Publisher, Internet y manejo en correo

electrnico tanto personal como empresarial

IDIOMAS
Espaol: Natal
Ingles: Intermedio

EXPERIENCIA LABORAL
De 01/08/2012 a 31/12/2012 Toluca, Estado de Mxico)
Grupo DICI, Sector Constructora
Cargo ocupado Asistente Administrativo
Tareas realizadas: Auxilio en la cotizacin y solicitud de material para la construccin, Entrega
de material de proteccin a los trabajadores, recepcin y agenda de citas.
Atencin al correo electrnico para cualquier duda, informacin y cotizacin
acerca de alguna construccin.

De 21/01/2013 a actual Toluca, Estado de Mxico)

Atento Servicios S.A de C.V., Sector Contacto telefnico
Cargo ocupado Asesor telefnico
Tareas realizadas: Ofertar a travs de una llamada telefnica un plan telefnico con la
con la compaa Movistar, Generar labor de venta.
Posteriormente, en Marzo del 2013 se genera el movimiento a la compaa
Area Volaris, donde se brinda atencin al cliente en temas de informacin
General del viaje, as como tambin venta de boletos y generacin de
Cambios dentro del sistema Sabre y Skyspeed. Especialmente me
Desempe dentro del rea de grupos, donde las reservaciones son de 10
Personas o ms. Adems realic reservaciones de talla internacional a
 travs de correo electrnico.
En Agosto del 2016 se gener un cambio y desde entonces hasta ahora
Desarrollo atencin a clientes para informacin general de cuentas de
Tarjeta de Crdito y cuentas de dbito as como aclaraciones de las cuentas
en general.

FORMACIONES ADICIONALES E INTERESES

(De 15/11/2015 a actualmente Toluca, Estado de Mxico)
Extensin y Vinculacin Facultad de Lenguas de la Universidad
Autnoma del Estado de Mxico, Sector Atencin a clientes y Cursos
Cargo ocupado Atencin a clientes y Cursos
Tareas realizadas: Brindar informacin acerca de cursos, certificaciones y traducciones que
Proporciona la Facultad de Lenguas de la UAEM en el departamento de
Extensin y Vinculacin
Imparticin de cursos de Ingls a pblico en general trabajando con nios
Desde los 6 aos hasta adultos.

Deportes Hobbies: Me gusta ir al gimnasio y bailar, me gusta mucho viajar a

museos y conocer la cultura. Me gusta leer acerca de cultura e historia
principalmente de Mxico.

Alejandra Chmal Aceves

Age: 22 years old
Address: Topografos 307 Fracc Misiones de Santa Esperanza, Toluca, State of Mexico
Country: Mexico
Tel:7226209977
E-mail ale.chimal.a@gmail.com
 Studies

2000-2006 Elemenytary School finished in Elementary

School
Elementary School Mariana Rodrguez de Lazarn

2006-2009 Middle School finished in Official Middle School No. 7

Middle School State of Mexico

2009-2012 High School finished in Official High School attached to Toluca

High School Normal No. 1

2013-at the present time Bachelor in Languages studying nowadays 7

Licenciatura semester finished in School of Languages of
Autonomous University of the State of Mexico

Programs (Computing): Word, Excel, Publisher, Internet and good management

in personal e-mail and empresarial e-mail

Languages
Spanish: Native Language
English: Intermediate

Work experience
From 01/08/2012 to 31/12/2012 Toluca, Estado de Mxico)
Grupo DICI, Sector Construction Company
Position: Administrative Assistant
Task done: Aid in the quotation and request of construction material, Deliver protective material
To workers. Reception and Schedule dates with customers.
E-mail alterness about doubts, information and quotation about some construction.

From 21/01/2013 at the present time Toluca, Estado de Mxico)

Atento Servicios S.A de C.V., Sector Contact Center
Position: Call assessor
Task done: Offer a telephone plan with Movistar through calls I needed to do sales work.
Then, in March 2013 I was changed to Volaris, it is an aerial company, where
I offered general information about the trip, tickets sales and changes with
Sabre and Skyspeed system. Specially I was working in groups area, where
The reservations are for 10 people or more. In addition, I performed
International reservation through e-mail
In August 2016 I was changed to Bancomer where Im doing customer
Service to give general information about bank accounts as Credit Cards and
 Debit accounts and also Im doing general clarifications

ADDITIONAL TRAINNING AND INTERESTS

(From 15/11/2015 at the present time Toluca, Estado de Mxico)
Extension and Linkage in School of Languages of the Autonomous
University of the State of Mexico, Sector Customer service and courses
Position: Customer service and courses
Task done: Aid with information about Language courses, certifications and translations that are
Offered in the School of Languages of UAEM in the Extension and Linkage
Department.
Providing English courses to general public working with children from 6
Years old to adults.

Sport and Hobbies: I like to go to gym and dance, also I like a lot travel and
visit museums and discover the culture. I enjoy Reading about history and
culture of Mexico.