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05232010,12:55AM #1
JoinDate:May2010
eedora Posts:1
AspiringMember
avayaipo500expansionproblem
wefaceproblemwithipo500expansionmoduleDS30ports.....itkeepsonrebooting,
doesanyoneknowhowwecantroubleshootthis....
Lasteditedbyeedora05232010at01:01AM.
05232010,10:28AM #2
JoinDate:Feb2010
ista6 Location:Netherlands
Whiz Posts:35
Fromadifferentforumandreadthiscarefully!!!!!!!!!!!
Don'tpanic,followthebelowstepsanditwillbeworkingagain.
Youneed:
IPOffice
IPOfficeManager
HyperTerminal
Serialcable9to9pinor9to24pindependingofthecrashedmodule
https://support.avaya.com/forums/showthread.php?t=161 1/4
3/30/2016 avayaipo500expansionproblemAvayaSupportForums
Stepstofollow
createaofflineconfigfortheIPOffice
addthenotworkingmoduleintheofflineconfig
sendtheofflinemedeconfigtotheIPOfficeandrebootIPOffice
powerofftheIPOffice
connectthenotworkingexpansionmoduletotheIPOffice
connecttheexpansionmoduleserialporttoyourPC
startHyperTerminal38400,8,N,1
poweruptheexpansionmoduleandrepeatinglypressESConthePCuntilyougettheLoader
message
PoweruptheIPOffice
OpenAvayaManagerandopentheconfig
MakesuretheTFTPserverinManagerisactiveandthattheworkingdirectorycontainsthe
necesserybinfilesfortheexpansionmodule
InHyperTerminalenterATX,demodulereplieswithaerasemessageandwillshowaTFTPPoll
message
IfalliswellyoucanseeintheManagertftplogsthatthemoduleisloadingthesoftware
Goforacoffeeandbepatient,afterawhiletheLEDontheexpansionmodulebecomesgreen,itwill
takeafewsecondsfromherebeforetheunitisoperational!
ClosetheconfiginManagerandopenitagain
testthemodule,ifonlythesoftwarewasaproblemitisworkingagainifnotyouhaveahardware
problem
__________________
Honey,ifriedtheIPOffice!!!!
05232010,03:10PM #3
JoinDate:May2010
markgallagher Posts:345
Genius
Beforeanyoftheabove,withIPOfficeManagerrunning:
1)ReceiveacopyofthecurrentconfigurationanduseFile|Saveastosaveacopy.
2)UseFile|Advances|Rebootandwaitafewminutes.
05232010,11:53PM #4
JoinDate:Feb2010
ista6 Location:Netherlands
Whiz Posts:35
Whenitisrebootingallthetimethenitlostit'ssoftware.
Thenarebootdoesnotfixit.
__________________
https://support.avaya.com/forums/showthread.php?t=161 2/4
3/30/2016 avayaipo500expansionproblemAvayaSupportForums
Honey,ifriedtheIPOffice!!!!
05242010,11:21AM #5
JoinDate:May2010
markgallagher Posts:345
Genius
Iwasn'tdisagreeingwithyoujustthinkitwisetoa)takeabackupoftheexistingconfigurationand
b)trythesimplysolutionbeforegoingthewholeATXwipethecontrolunitroute.Yoursisthe
solutionforasystemthatwon'trecoveronarebootandsomedo.
05242010,11:34PM #6
JoinDate:Feb2010
ista6 Location:Netherlands
Whiz Posts:35
oke
Gettingaconfigisagoodthingtodo.
Myexperienceisthatwhenthemoduleisrebootingallthetimeitlostit'ssoftware.
Buttryingitdoesnotharmthesystem.
__________________
Honey,ifriedtheIPOffice!!!!
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