Professional Documents
Culture Documents
advantage, while the lack of new technologies can be fatal for a business
and can even end. In order to keep businesses in the spotlight, they invest
in various Information Systems that help not only produce, but the more
technologies since. They can manage every business, entirely and with
Key Words
Integrated managment
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List of contains
Abstract ..................................................................................................................1
Introduction ............................................................................................................4
3. Hotel Divisions......................................................................................... 16
2
4.Objectives of the hotelier ....................................................................... 19
Comments ......................................................................................................... 22
References ......................................................................................................... 23
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First Part: First Part: Theoretical Overview
Introduction
with the individual functions and with their relationships with the
4
and safety management. The environmental management systems related
systems used for quality management (Scipioni et al., 2001). Similarly, the
health and safety system, connected with the quality procedures and
innovation issues.
5
Systems,Ie systems that frame / support several areas interest is in
structure
administration.
requirements.
6
3.The Security management seeks to optimize human resources
2. Leadership
processes
7
The ways in which management systems are integrated intoa pre-
Correspondence
competitive advantage.
1.5 Advantages
systems in SMBs are divided into internal and external. the internal related
Internal:
Organizational
Economics
Human
External:
Commercial
Communication
quality-security environment
(Barden and Bannister, 2002). The benefits relative to the human factor,
customers and create the conditions for attracting new, strengthening its
position in the enterprise market. Improve business image and its relations
the equipment.
Internal:
Resources
10
Perceptions
Implementation
External:
Economy
Certification
are responsible for the lack of education staff and to avoid the application
that others are priorities and how these systems will add to bureaucracy
system.
not work if the elements of culture not created fertile ground for
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components that enhance corporate culture and provide the right tools for
the adoption of such type systems. The culture of enterprise plays a big
tool for improving performance business, but also the key to effective
goals,It describes the strategies and policies, and develop action plan for
its operation. The need for a unified management system has led the
systems that take into account the needs, the existing situation, culture
correct decisions, taking into account the mission, the vision, the policies
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Second Part: Case Study
1.Hotel segmentation
expertise, but all contribute to the overall operation of the hotel and to the
hotel to hotel, depending on the size and product offered. The hotel's
restaurant, bar etc.) called exploitation segments, and those that support
some parts of the hotel called front sections the employees come in direct
contact with customers. Front segments are all sections except those of
bedrooms. Instant contact with customers comes from some of the support
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rarely in contact with customers. Customers of the hotel are considered to
part. Other business segments often serve people who are considered to
be external customers since they have not disposed of in the hotel. The
levels. Some small hotels offer exclusively a room, so the department that
are also available. The number of hotel products depends on the number
of products offered.
organization chart of the hotel departments and then with the setting of the
job positions on it. In general, the operating organization charts, which are
deployed horizontally and vertically at the same time, are used in the hotel
dependence of the cold kitchen segment on the kitchen and the galley in
the food and beverage department and the general department. The
depiction can not capture external influences, atypical behavior, and power
and influence relationships that do not stem from the position held by
in reality the lines are those that show the relationships of power and
has been defined, the climate, the culture and the values of the company
3. Hotel Divisions
General Divisions are the ones that offer important consulting services to
departments. A hotel department that has a strong staffing role is the staff
can not understand the role of the maitre, who is his direct superior, when
the hotel's staff takes the decision on a major labor issue that concerns
him.
is covered by a central staff and hotel units are organized on the basis of
hotel leader is the hotel leader and, in the case of large companies, the
board of directors. However, the general manager is the one who pledges
hotel's short and long-term goals for the future, presents them to the
hotelier and, if he agrees, discusses the business plan and the budget. The
business plan includes the individual action plans of hotel departments and
referred to. Beyond that, in general, the Chief Executive Officer manages
deviations from the business plan. In most of the Greek hotels, however,
hotel, but which is typically assigned to the Chief Executive Officer. In this
case, significant complications can arise, as the powers of the two leaders
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are not clear and clear. Sometimes, the management of the hotel, apart
from the hotelier, is also involved with all his family. Then we can meet key
The hotelier To make any business, one needs to raise funds, find
the right space and recruit the necessary staff. Capital, space and staff are
the hotel's productive factors, combines them appropriately and pays them,
setting up and equipping the unit, recruiting staff, and modifying the
concerns the payment of all costs and expenses of the enterprise. The
funds used may come from the hotelier's personal property or from
lenders. The return of foreign capital is made with money, which is the
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pay the rent. If they are owned, their value is calculated and - as they have
hotelier by the hotel's proceeds with the depreciation process. The hotelier
also takes responsibility for paying the wages of those working in his
hotel. Producer rates are costs incurred by the hotel, which the hotelier
operation. The business risk of the hotelier stems from the possibility that
the costs of the business are greater than the costs. If the hotel business is
corporate, there may be more than one hoteliers. Hotels whose legal form
owner the only owner of a small hotel or the board that decides on the
is the profit. But then it was found that there is a large grid of incentives
rehabilitation of children, and so on. But that does not mean that he is
rest. In some hotel businesses the goals of the business are realized,
profitability. The profit has two dimensions. The direct, which is expressed
indirect, which is expressed by the growing demand, the reputation and the
hotels are not easily earning profits. In our country and abroad, the majority
rents the unit to another entrepreneur and receives a monthly fee, the rent,
as it does with renting a home. In this case, the tenant is the tenant. When
the hotelier considers that he / she does not have the knowledge
case, the owner does not have the right to intervene in hotel management
and is simply limited to controlling his property, while the company that
takes over the management assumes responsibility for the efficiency of the
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business. This company usually has experienced professionals, direct
21
Comments
There are companies that seek to solve the problems through their
problem of easy access and the move to the sights surrounding the hotels
the respondents also refer to the current tax situation in our country, since
there are not enough people who manage and cope with their tax
why it does not help business progress. Based on the fact that in Greece
22
References
Barron J, Gjerde K., 1996, Who adopts total quality management (TQM):
Theory and an empirical test, Journal of Economics and Management
Strategy , Vol. 5 , p. 69-106
23
Navarro (2008): Peter Navarro (2008) The MBA Core Curricula of Top-
Ranked U.S. Business Schools: A Study in Failure?, Academy of
Management Learning and Education, pp. 108-123;
Matias J., Coelho D., 2002, The integration of the standards systems of
quality management, environmental management and occupational health
and safety managemen, International Journal of Production Research,
Vol. 40, No. 15, p. 3857-3866
Millman, J., Clair, J., 1995, Environmental HRM Best Practices in the USA:
A review of the Literature, Creener Management International, Vol. 10, p.
34-48
Paulk M., 1993, Comparing ISO 9001 and the Capability Maturity Model
for software, Software engineering institute, USA
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