5

O P E R AT I O N S
MANAGEMENT
2017
 O P E R AT I O N S
MANAGEMENT
2017

OP.1A Project Management - Level 1 2

OP.1B Project Management - Level 2 4
OP.1 Advanced Project Management 6
OP.2A Procurement and Managing Suppliers - Level 1 8
OP.2B Procurement and Managing Suppliers - Level 2 10
OP.2 Advanced Procurement and Managing Suppliers 12
OP.3A Supply Chain Management - Level 1 14
OP.3B Supply Chain Management - Level 2 16
OP.3 Advanced Supply Chain Management 18
OP.4A Inventory Planning and Stock Control - Level 1 20
OP.4B Inventory Planning and Stock Control - Level 2 22
OP.4 Advanced Inventory Planning and Stock Control 24
OP.5A Facilities Management 26
OP.5B Maintenance Management 28
OP.5 Advanced Facilities Management 30
OP.6 Business Process Management 32
OP.7 Vendor Selection and Tender Process Management 34
OP.8 Contract Management 36
OP.9 Customer Service Management 38

2017 Course Calendar 40
 Who should attend?
Project team members wishing to move
into project management roles
Other operational staff wishing to
learn project management tools and
techniques
Project planners
Technical and engineering staff wishing

PROJECT to develop skills in managing projects

Procurement and contract management
personnel
M A N A G E M E N T Operational staff who need to
understand the basics of project
LEVEL 1 management

Learning Objectives
Understand basic project management terminology,
methodology and the project lifecycle
Understand the role of the project manager and the project
team
Developing an understanding of Scope Management
How to develop a Work Breakdown Structure
How to develop project schedules and cost estimates
Understand the fundamentals of Gantt charts and Critical
Path Analysis
Appreciate why projects fail and how failure can be
avoided
Outline basic tools and techniques of project stakeholder,
risk, and change management.

2 www.lct.co.uk

Course Content
Overview of Project Management
Definition of a project
Defining the five key stages of
any project
The key characteristics of all
projects
Understanding the key terms
and stages
Defining key project
stakeholders
Management of the Project
How the project manager is
selected
The key attributes of a project
manager
The responsibilities of the
project manager
The dedicated project team
Identification and analysis of
key stakeholders
The Project Lifecycle, Planning
and Control
The importance of project
planning and communication
Understand the elements of a
project scope
Developing a Work Breakdown
Structure
Establishing the project
schedule and baseline
The typical constraint that
affects projects
Project Execution and Managing
the Schedule
Introduction to GANTT charts
and building a viable schedule
Effective techniques of
estimating work
Understand the Critical Path
Methods and applying PERT
Methods and techniques to
avoid project scope creep
Tracking progress and dealing
with schedule variances
Dealing with Changes, Risk and
Project Handover
Understand the importance of
change management in projects
Developing a project risk matrix
The importance of effective
project reporting
How a project ends
Project handover and close-
down of the project

Course code: OP.1A 27th - 31st March

Duration: 1 week 31st July - 4th August
Course fee: 2,550 27th November - 1st December

www.lct.co.uk 3
 Who should attend?
Project managers and Project Directors
Project team members wishing to move
into project management roles
Senior line managers of project staff
Technical and engineering staff wishing
to develop skills in managing projects
Procurement and contract management

PROJECT personnel

M A N A G E M E N T
LEVEL 2

Learning Objectives
To set up and manage projects effectively
To scope out the objectives and deliverables for a project
To create a Project Plan
To calculate the resources required for a project
To manage project teams effectively
To establish systems for monitoring and evaluating
projects
To assess risk factors and develop contingency plans
Developing a more effective approach to interacting with
project stakeholders

4 www.lct.co.uk

Course Content
Overview of key principles of
Project Management
Overview of Project
Management
Management of the Project
The Project Lifecycle, Planning
and Control
Project Execution and Managing
the Schedule
Dealing with Changes, Risk and
Project Handover
Staying focused and leading the
project team with conviction
Adapting your personal style of
leadership
Developing a vision and
motivating your team
Implementing a robust and
viable communications plan
Setting direction and agreeing
Critical Performance Indicators
Deal with contradicting needs
between the customer, project
manager and project team
Measuring Schedule, Costs and
Earned Value Management
Scheduling tools and
techniques
Validating the schedule
Managing change within the
project
The importance of a good cost/
schedule baseline to measure
performance against
The tools and techniques
for using Earned Value
Management
The importance of Stakeholder
Management
Stakeholder definition and
analysis
Determination of relevance of
stakeholders
Stakeholder mapping
Stakeholder influence
The keys to effective influence
and persuasion
Managing Risks and Quality
Risk management planning
Identifying project risks
Performing risk analysis
Risk response monitor and
control
Controlling project quality

Course code: OP.1B 3rd - 7th April

Duration: 1 week 7th - 11th August
Course fee: 2,650 4th - 8th December

www.lct.co.uk 5
 Who should attend?
Project managers and Project Directors
Project team members wishing to move
into project management roles
Senior line managers of project staff
Technical and engineering staff wishing
to develop skills in managing projects
ADVANCED Procurement and contract management
personnel

PROJECT
M A N A G E M E N T

Learning Objectives
To set up and manage projects effectively
To scope out the objectives and deliverables for a project
To create a Project Plan
To calculate the resources required for a project
To manage project teams effectively
To establish systems for monitoring and evaluating
projects
To assess risk factors and develop contingency plans
Developing a more effective approach to interacting with
project stakeholders

6 www.lct.co.uk
 Course Content
Overview of Project Management
Definition of a project
Defining the five key stages of
any project
The key characteristics of all
projects
Understanding the key terms
and stages
Defining key project
stakeholders
Management of the Project
How the project manager is
selected
The key attributes of a project
manager
The responsibilities of the
project manager
The dedicated project team
Identification and analysis of
key stakeholders
The Project Lifecycle, Planning
and Control
The importance of project
planning and communication
Understand the elements of a
project scope
Developing a Work Breakdown
Structure
Establishing the project
schedule and baseline
The typical constraint that
affects projects
Project Execution and Managing
the Schedule
Introduction to GANTT charts
and building a viable schedule
Effective techniques of
estimating work
Understand the Critical Path
Methods and applying PERT
Methods and techniques to
avoid project scope creep
Tracking progress and dealing
with schedule variances
Dealing with Changes, Risk and
Project Handover
Understand the importance of
change management in projects
Developing a project risk matrix
The importance of effective
project reporting
How a project ends
Project handover and close
down of the project
Staying focused and leading the
project team with conviction
Adapting your personal style of
leadership
Developing a vision and
motivating your team
Implementing a robust and
viable communications plan
Setting direction and agreeing
Critical Performance Indicators
Deal with contradicting needs
between the customer, project
manager and project team
Measuring Schedule, Costs and
Earned Value Management
Scheduling tools and
techniques
Validating the schedule
Managing change within the
project
The importance of a good cost/
schedule baseline to measure
performance against
The tools and techniques
for using Earned Value
Management
The importance of Stakeholder
Management
Stakeholder definition and
analysis
Determination of relevance of
stakeholders
Stakeholder mapping
Stakeholder influence
The keys to effective influence
and persuasion
Managing Risks and Quality
Risk management planning
Identifying project risks
Performing risk analysis
Risk response monitor and
control
Controlling project quality

Course code: OP.1 27th March - 7th April

Duration: 1 week 31st July - 11th August
Course fee: 3,950 27th November - 8th December

www.lct.co.uk 7
 Who should attend?
PROCUREMENT Purchasing executives and professional
staff from supply chain management,
& logistics and inventory planning and
control
General managers wanting to

MANAGING understand the procurement function

Project managers involved in plant and
equipment development projects

SUPPLIERS
Engineering planners working with
complex maintenance material
requirements
Quality managers seeking to
LEVEL 1 understand how suppliers are selected

Learning Objectives
To set up and manage a procurement activity
To select suppliers using appropriate evaluation methods
and criteria
To measure supplier performance
To identify ways to increase procurement effectiveness
and efficiency
To work with user departments to improve procurement
within the organisation
To manage supply-side risk using contractual methods
To manage suppliers against contractual requirements
To conduct supplier review meetings

8 www.lct.co.uk

Course Content
The principles of procurement
Definition of procurement vs
purchasing activities
Defining the goals of
procurement
The role of procurement
Supporting the business
strategic objectives
Formulating the procurement
strategy
The procurement process
Key roles and responsibilities
Forming commodity teams
Planning the procurement
activities
Development of the
procurement policy
Developing the supplier
selection process
Compiling the Approved Supplier
List
Determination of the most
appropriate suppliers
Methods and techniques of
inviting potential suppliers
Developing the supplier
questionnaire
Supplier segmentation and
grading Tier 1, 2 and 3
suppliers
Developing supplier
performance metrics
Supplier Relationship
Management (SRM)
Introduction to the principles of
SRM
The importance of the buyer/
supplier relationship
Developing the SRM strategy
Collaboration and joint working
Motivating suppliers and
continuous improvement
Monitoring and Managing
Supplier Contracts
Managing the contract and
setting expectations
The importance of setting
proper baselines
Conducting supplier appraisals
based on performance
measures and metrics
Dealing with underperforming
suppliers
Dealing with breaches and
disputes

Course code: OP.2A 9th - 13th January

Duration: 1 week 8th - 12th May
Course fee: 2,650 11th - 15th September

www.lct.co.uk 9
 Who should attend?
PROCUREMENT Purchasing executives, senior
managers, and professional staff from
& supply chain management, logistics and
inventory planning and control
General managers wanting to

MANAGING understand the procurement function

Those engaged in the management or
operation of projects

SUPPLIERS
Those responsible for developing,
managing or working with budget/cost
constraints
Those with an interest in strategic
LEVEL 2 planning and costs management
Those who are involved in the
planning, evaluation, preparation and
management of purchasing, tenders,
contracts that cover the acquisition of
materials, equipment, and services

Learning Objectives
To set up and manage a procurement activity
To select suppliers using appropriate evaluation methods
and criteria
To measure supplier performance
To identify ways to increase procurement effectiveness
and efficiency
To develop a strategic sourcing strategy that achieves
tangible results
To review critical supply strategies
To implement the strategic sourcing strategy to maximise
total cost savings
To assess and prioritise opportunities for savings

10 www.lct.co.uk

Course Content
Overview of the the Procurement
Cycle
The principles of procurement
The procurement process
Compiling the Approved
Supplier List
Supplier Relationship
Management (SRM)
Monitoring and managing
supplier contracts
Definition and development of a
sourcing strategy
Understanding the the concept
of strategic sourcing
Differences between sourcing
and strategic sourcing
The seven stages of a
competitive sourcing strategy
The value and benefits of
strategic sourcing
Performing a strategic sourcing
gap analysis
The strategic sourcing process
Working to the seven phases
Generate the supplier portfolio
Determine the implementation
path
Selection of strategic suppliers
Integration of the strategic
suppliers
Strategic Cost Management
Principle of cost management in
procurement
Whole life costing
Total cost of ownership
Target costing and analyzing
prices
Cost analysis
Identifying and managing risks
Determination of the risk
involved in the global supply
chain
Practical risk identification and
assessment
Proactive risk management
Effective risk migration
strategies
Dealing with challenging
situations in the supply chain

Course code: OP.2B 16th - 20th January

Duration: 1 week 15th - 19th May
Course fee: 2,750 18th - 22nd September

www.lct.co.uk 11
 Who should attend?
ADVANCED
Purchasing executives, senior

PROCUREMENT managers, and professional staff from

supply chain management, logistics and
inventory planning and control
& General managers wanting to
understand the procurement function

MANAGING
Those engaged in the management or
operation of projects
Those responsible for developing,

SUPPLIERS
managing or working with budget/cost
constraints
Those with an interest in strategic
planning and costs management
Those who are involved in the
planning, evaluation, preparation and
management of purchasing, tenders,
contracts that cover the acquisition of
materials, equipment, and services

Learning Objectives
To set up and manage a procurement activity
To select suppliers using appropriate evaluation methods
and criteria
To measure supplier performance
To identify ways to increase procurement effectiveness
and efficiency
To develop a strategic sourcing strategy that achieves
tangible results
To review critical supply strategies
To implement the strategic sourcing strategy to maximise
total cost savings
To assess and prioritise opportunities for savings

12 www.lct.co.uk
 Course Content
The principles of procurement
Definition of procurement vs
purchasing activities
Defining the goals of
procurement
The role of procurement
Supporting the business
strategic objectives
Formulating the procurement
strategy
The procurement process
Key roles and responsibilities
Forming commodity teams
Planning the procurement
activities
Development of the
procurement policy
Developing the supplier
selection process
Compiling the Approved Supplier
List
Determination of the most
appropriate suppliers
Methods and techniques of
inviting potential suppliers
Developing the supplier
questionnaire
Supplier segmentation and
grading Tier 1, 2 and 3
suppliers
Developing supplier
performance metrics
Course code:
Duration:
Course fee:
Supplier Relationship
Management (SRM)
Introduction to the principles of
SRM
The importance of the buyer/
supplier relationship
Developing the SRM strategy
Collaboration and joint working
Motivating suppliers and
continuous improvement
Monitoring and Managing
Supplier Contracts
Managing the contract and
setting expectations
The importance of setting
proper baselines
Conducting supplier appraisals
based on performance
measures and metrics
Dealing with underperforming
suppliers
Dealing with breaches and
disputes
Definition and development of a
sourcing strategy
Understanding the the concept
of strategic sourcing
Differences between sourcing
and strategic sourcing
The seven stages of a
competitive sourcing strategy
The value and benefits of
strategic sourcing
Performing a strategic sourcing
gap analysis
OP.2 9th - 20th January
2 weeks 8th - 19th May
4,250 11th - 22nd September
www.lct.co.uk
The strategic sourcing process
Working to the seven phases
Generate the supplier portfolio
Determine the implementation
path
Selection of strategic suppliers
Integration of the strategic
suppliers
Strategic Cost Management
Principle of cost management in
procurement
Whole life costing
Total cost of ownership
Target costing and analyzing
prices
Cost analysis
Identifying and managing risks
Determination of the risk
involved in the global supply
chain
Practical risk identification and
assessment
Proactive risk management
Effective risk migration
strategies
Dealing with challenging
situations in the supply chain
13
 Who should attend?
Procurement, warehouse and supply
chain management practitioners
Transport managers

S U P P L Y
Professionals in logistics functions
Warehouse and distribution managers
and supervisors
Material handling supervisors

C H A I N This course is suitable for commercial

management, who are looking to obtain
leading edge supply chain efficiencies
M A N A G E M E N T and competitive edge for themselves
and their organisation and those who
LEVEL 1 need to develop their understanding
about supply chain management

Learning Objectives
To appreciate the key features, both operational and
financial of effective supply chains
To apply global best practice strategies within their own
environment
To develop cost and operational efficiency initiatives for
each component of the supply chain
To effectively manage inventory and warehouse efficiency
strategies
To ensure compliance with major quality, environmental
and safety standards
To make informed financial and operational decisions
regarding supply chain operations
To equip themselves and their organisation with global
best practice strategies
To effectively contribute to overall organisational
profitability

14 www.lct.co.uk

Course Content
Understanding the Supply Chain
Overview of supply chain
functions within the organisation
Supply chain management
definitions
The golden rules of supply
chain management
Supply chain models and types
The global supply chain and
integration
Course code:
Duration:
Course fee:
Role and importance of the
Integrated Supply Chain
Fundamentals of procurement
Fundamentals of logistics
Fundamentals of warehouse
management
Fundamentals of transportation
Logistics and supply chain
strategy
Supplier Relationship
Management (SRM)
Introduction to the principles of
SRM
The importance of the buyer/
supplier relationship
Developing the SRM strategy
Collaboration and joint working
Motivating suppliers and
continuous improvement
OP.3A 23rd - 27th January
1 week 22nd - 26th May
2,550 25th - 29th September
www.lct.co.uk
Goals and objectives of Supplier
Management
Key roles and responsibilities
Identify and agree deliverables
from suppliers
Aligning the goals with the
procurement strategy
Involving the relevant
stakeholders
Identifying risks and their
impact/probability
The Strategic Warehouse
Defining the role and
responsibilities of the
warehouse function
Utilizing the supply chain
compass within the warehouse
Space allocation and product-
driven category management
strategies
Inventory management
strategies including optimum
stock levels, obsolete/slow
moving stock
Effective forecasting and
planning
15
 Who should attend?
Warehouse and supply chain
management practitioners
Procurement and purchasing

S U P P L Y
professionals
Transport managers
Professionals in logistics functions
Warehouse and distribution managers

C H A I N and supervisors
Material handling supervisors
This course is suitable for commercial
M A N A G E M E N T management, who are looking to obtain
leading edge supply chain efficiencies
LEVEL 2 and competitive edge for themselves
and their organization and those who
need to develop their understanding
about Supply Chain

Learning Objectives
To appreciate the impact of supply chain and inventory
upon the profitability of the organisation
To effectively record, manage and measure inventory
costs
To understand and apply: MRP, JIT, Kaizen, Kanban
strategies
To reduce costs of inventory waste and obsolescence
To effectively optimise resource planning and overall
efficiency
To establish effective inventory management controls
To implement and report on KPI performance
To appreciate the importance of audit trails and
transparency
To apply risk management techniques to supply chain
and inventory management

16 www.lct.co.uk

Course Content
Supply Chain Fundamentals
Strategic Management of
Inventory and all types of Stock
Understanding the Supply
Chain
Role and importance of the
Integrated Supply Chain
Supplier Relationship
Management (SRM)
Goals and objectives of
Supplier Management
The Strategic Warehouse
Strategic Management of
Inventory and all types of Stock
Inventory classification and
audits ABC analysis or the
80/20 rule
Implementing leading edge
strategies MRP, JIT, Kaizen,
and Kanban
Effective forecasting and peak
demand planning
Inventory cost reduction
techniques
Effectively managing inventory
risk
Logistics and Supply Chain
Strategy
The processes and activity mix
- costs, customer expectations
and strategy
Logistics planning levels and
and making tactical decisions.
Logistics and customer relations
- defining the optimum service
level
Logistics concerns about
service variability and
constraints
Logistics information and
management information
systems
Supply Chain Risk Management
Understanding the various risks
in the supply chain
Identifying supply chain
instabilities and risks
How to reduce supply chain
risks
Using risk management tools
and techniques
Supply chain resilience
Supplier Management
Transforming the supplier
relationship
Supplier evaluation criteria
Appropriate supplier
methodologies
Total Cost Approach
Shrinking the supplier base

Course code: OP.3B 30th January - 3rd February

Duration: 1 week 30th May - 2nd June
Course fee: 2,650 2nd - 6th October

www.lct.co.uk 17
 Who should attend?
Warehouse and supply chain
management practitioners
Procurement and purchasing
professionals
ADVANCED Transport managers

S U P P L Y
Professionals in logistics functions
Warehouse and distribution managers
and supervisors
Material handling supervisors

C H A I N This course is suitable for commercial

management, who are looking to obtain
M A N A G E M E N T leading edge supply chain efficiencies
and competitive edge for themselves
and their organization and those who
need to develop their understanding
about supply chain management

Learning Objectives
To appreciate the impact of supply chain and inventory
upon the profitability of the organisation
To effectively record, manage and measure inventory
costs
To understand and apply: MRP, JIT, Kaizen, Kanban
strategies
To reduce costs of inventory waste and obsolescence
To effectively optimise resource planning and overall
efficiency
To establish effective inventory management controls
To implement and report on KPI performance
To appreciate the importance of audit trails and
transparency
To apply risk management techniques to supply chain
and inventory management

18 www.lct.co.uk

Course Content
Understanding the Supply Chain
Overview of supply chain
functions within the organisation
Supply chain management
definitions
The golden rules of supply
chain management
Supply chain models and types
The global supply chain and
integration
Role and importance of the
Integrated Supply Chain
Fundamentals of procurement
Fundamentals of logistics
Fundamentals of warehouse
management
Fundamentals of transportation
Logistics and supply chain
strategy
Supplier Relationship
Management (SRM)
Introduction to the principles of
SRM
The importance of the buyer/
supplier relationship
Developing the SRM strategy
Collaboration and joint working
Motivating suppliers and
continuous improvement
Course code:
Duration:
Course fee:
Goals and objectives of Supplier
Management
Key roles and responsibilities
Identify and agree deliverables
from suppliers
Aligning the goals with the
procurement strategy
Involving the relevant
stakeholders
Identifying risks and their
impact/probability
The Strategic Warehouse
Defining the role and
responsibilities of the
warehouse function
Utilizing the supply chain
compass within the warehouse
Space allocation and product-
driven category management
strategies
Inventory management
strategies including optimum
stock levels, obsolete/slow
moving stock
Effective forecasting and
planning
Strategic Management of
Inventory and all types of Stock
Inventory classification and
audits ABC analysis or the
80/20 rule
Implementing leading edge
strategies MRP, JIT, Kaizen,
and Kanban
Effective forecasting and peak
demand planning
Inventory cost reduction
techniques
Effectively managing inventory
risk
OP.3 23rd January - 3rd February
2 weeks 22nd May - 2nd June
3,950 25th September - 6th October
www.lct.co.uk
Logistics and Supply Chain
Strategy
The processes and activity mix
- costs, customer expectations
and strategy
Logistics planning levels and
and making tactical decisions.
Logistics and customer relations
- defining the optimum service
level
Logistics concerns about
service variability and
constraints
Logistics information and
management information
systems
Supply Chain Risk Management
Understanding the various risks
in the supply chain
Identifying supply chain
instabilities and risks
How to reduce supply chain
risks
Using risk management tools
and techniques
Supply chain resilience
Supplier Management
Transforming the supplier
relationship
Supplier evaluation criteria
Appropriate supplier
methodologies
Total Cost Approach
Shrinking the supplier base
19
 Who should attend?
INVENTORY Warehouse managers
P L A N N I N G Procurement and purchasing
professionals
& Operational managers
General managers of SME
Entrepreneurs

STOCK
C O N T R O L
Supply chain specialists

LEVEL 1

Learning Objectives
To eliminate wasteful activities/costs
To effectively record, manage and measure inventory
costs
To understand and apply: MRP, JIT, Kaizen, Kanban
strategies
To understand the principles of stores accounting
To effectively optimise resource planning and overall
efficiency
To establish effective inventory management controls
To reduce costs of inventory obsolescence
To fine-tune record-keeping accuracy

20 www.lct.co.uk

Course Content
Fundamentals of Inventory
Management
Inventory management
essentials
Profit through inventory
management
Inventory management and
customer service
Analysing the requirements
Setting inventory management
parameters
Replenishment Policies and
Inventory Planning
Replenishment or reordering
Continuous and periodic
reviews
Order quantity and Order up-to
level
Inventory planning
Inventory optimisation
Stock Identification and
Recording Procedures
Receipts and issues of stock
Order quantities and rules
Stocktaking and different types
of stockholding
Safety stock
Obsolescence and write-offs
- methods and procedures
for disposal of surplus and
unserviceable items
Inventory Control
Cost effectivity of stock holding
Managing and controlling stock
Just In Time management
Practical methods of reducing
stockholding
Setting and maintaining the right
stock levels
Strategic Management of
Inventory and all types of Stock
Inventory classification and
audits - ABC Analysis or the
80/20 rule
Implementing leading edge
strategies MRP, JIT, Kaizen,
and Kanban
Effective forecasting and peak
demand planning
Inventory cost reduction
techniques
Effectively managing inventory
risk

Course code: OP.4A 24th - 28th April

Duration: 1 week 21st - 25th August
Course fee: 2,450 11th - 15th December

www.lct.co.uk 21
 Who should attend?
INVENTORY Warehouse managers
P L A N N I N G Procurement and purchasing
professionals
& Transport managers
Professionals in logistics functions
Warehouse and distribution managers

STOCK
C O N T R O L
and supervisors
Material handling supervisors
Operational managers
General managers of SMEs
Supply chain specialists
LEVEL 2

Learning Objectives
To manage the key areas of warehouse operations
To eliminate wasteful activities/costs
To determine the materials handling cycle, manual and
mechanical handling and accident prevention
To effectively record, manage and measure inventory
costs
To understand and apply: MRP, JIT, Kaizen, Kanban
strategies
To effectively optimise resource planning and overall
efficiency
To establish effective inventory management controls
To reduce costs of inventory obsolescence
To fine-tune record-keeping accuracy

22 www.lct.co.uk

Course Content
Overview of Warehousing and
Inventory Management
Fundamentals of inventory
management
Replenishment policies and
inventory planning
Warehouse operational
principles
Inventory control
Strategic management of
inventory and all types of stock
Stock Identification and
Recording Procedures
The role of the warehouse in the
modern supply chain
The organisational structure of a
warehouse
Factors determining the location
and number of warehouses
Warehouse design
Different types of warehousing
Management strategies involved
in creating an efficient warehouse
Implementing a dynamic
warehouse management system
Enterprise resource planning
On Time Complete and On Time
Delivery methods
Floor loads and floors stocks
Order fulfillment and fill rates
Day Four Managing People,
Resources, Performance, Health
and Safety
The role of the warehouse
manager
People management
Resource planning
Performance management
Health and safety
Inventory Improvements and the
Supply Chain
The supply chain and the theory
of constraints
Supply chain process mapping
Saw tooth curve
Using the Economic Order
Quantity (EOQ) graph to find
improvements
Inventory in the distribution
network

Course code: OP.4B 2nd - 5th May

Duration: 1 week 29th August - 1st September
Course fee: 2,550 18th - 22nd December

www.lct.co.uk 23
 ADVANCED
Who should attend?

INVENTORY Warehouse managers

Procurement and purchasing
P L A N N I N G professionals
Transport managers
& Professionals in logistics functions
Warehouse and distribution managers
and supervisors

STOCK
Material handling supervisors
Operational managers
General managers of SMEs
Supply chain specialists
C O N T R O L

Learning Objectives
To manage the key areas of warehouse operations
To eliminate wasteful activities/costs
To determine the materials handling cycle, manual and
mechanical handling and accident prevention
To effectively record, manage and measure inventory
costs
To understand and apply: MRP, JIT, Kaizen, Kanban
strategies
To effectively optimise resource planning and overall
efficiency
To establish effective inventory management controls
To reduce costs of inventory obsolescence
To fine-tune record-keeping accuracy

24 www.lct.co.uk
 Course Content
Fundamentals of Inventory
Management
Inventory management
essentials
Profit through inventory
management
Inventory management and
customer service
Analysing the requirements
Setting inventory management
parameters
Replenishment Policies and
Inventory Planning
Replenishment or reordering
Continuous and periodic
reviews
Order quantity and Order up-to
level
Inventory planning
Inventory optimisation
Stock Identification and
Recording Procedures
Receipts and issues of stock
Order quantities and rules
Stocktaking and different types
of stockholding
Safety stock
Obsolescence and write-offs
- methods and procedures
for disposal of surplus and
unserviceable items
Course code:
Duration:
Course fee:
Inventory Control
Cost effectivity of stock holding
Managing and controlling stock
Just In Time management
Practical methods of reducing
stockholding
Setting and maintaining the right
stock levels
Strategic Management of
Inventory and all types of Stock
Inventory classification and
audits - ABC Analysis or the
80/20 rule
Implementing leading edge
strategies MRP, JIT, Kaizen,
and Kanban
Effective forecasting and peak
demand planning
Inventory cost reduction
techniques
Effectively managing inventory
risk
Stock Identification and
Recording Procedures
The role of the warehouse in the
modern supply chain
The organisational structure of a
warehouse
Factors determining the location
and number of warehouses
Warehouse design
Different types of warehousing
OP.4 24th April - 5th May
2 weeks 21st August - 1st September
3,850 11th - 22nd December
www.lct.co.uk
Management strategies involved
in creating an efficient warehouse
Implementing a dynamic
warehouse management system
Enterprise Resource Planning
On Time Complete and On Time
Delivery methods
Floor loads and floors stocks
Order fulfillment and fill rates
Eight Managing People,
Resources, Performance, Health
and Safety
The role of the warehouse
manager
People management
Resource planning
Performance management
Health and safety
Inventory Improvements and the
Supply Chain
The supply chain and the theory
of constraints
Supply chain process mapping
Saw tooth curve
Using the Economic Order
Quantity (EOQ) graph to find
improvements
Inventory in the distribution
network
25
 Who should attend?
The course is applicable for beginners in
the industry as well as those practitioners
with limited experience in the field. It is
also applicable for staff working in an FM
environment as well as existing facilities
managers.

FA C I L I T I E S
M A N A G E M E N T

Learning Objectives
To develop an understanding of the role of the Facilities
Manager
To understand the requirements of FM within the
organisation
To identify the skills and competencies required by a
facilities Manager
To develop the required Ability to implement best practice
FM operations
To understand the various risks and safety issues within
FM
To implement and manage maintenance programmes
To manage and control contractors performance and
costs

26 www.lct.co.uk

Course Content
Role of the Facilities Management
Team within the Organisation
Overview of FM
Understanding the importance
of FM
Expectations of FM
Facilities Needs Assessment
Defining Hard and Soft services
Core Competencies of an FM
professional
Key Elements of Facilities
Management
Understanding the
organisational goals and
objectives
Understanding Support
Services
Managing People and
Resources
Managing Premises
Managing Contractors on a
daily basis
Managing the Working
Environment
Health, Safety and Environmental
Practices
Health and Safety at Work
Handling workplace law
Understanding sustainability
and environmental issues
Environmental efficiency
Risk Assessment
Risk Mitigation
Maintenance and Repairs
Preventative Maintenance
Management
Heating, Ventilation and
Air Conditioning (HVAC)
Maintenance
Lifts and Escalators
Maintenance
Risk Based Maintenance
Corrective Maintenance
Emergency Corrective
Maintenance
Management and Control
Managing Internal Customer
Service and Expectations
Managing Risk
Controlling Costs
Service Level Agreements
Contractors Performance
Space Management

Course code: OP.5A 6th - 10th March

5th - 9th June
Duration: 1 week 4th - 8th September
Course fee: 2,650 4th - 8th December

www.lct.co.uk 27
 Who should attend?
Seasoned Facilities Managers
Key staff within engineering and
production
Strategic maintenance personnel
Maintenance managers
Quality Managers and Supervisory
maintenance staff with a full end
to end maintenance strategy and
implementation process.

MAINTENANCE
M A N A G E M E N T

Learning Objectives
To develop an understanding of the role of the facilities
manager
To understand the requirements of facilities management
within the organisation
To identify the skills and competencies required by a
facilities manager
To develop effective maintenance management systems
To appreciate and apply risk management techniques
To incorporate key statistical methodology within
maintenance planning

28 www.lct.co.uk

Course Content
Overview of Facilities
Management
Role of the Facilities Key Maintenance Strategies
Management Team within the
Organisation
Key Elements of Facilities
Management
Health, Safety, and
Environmental Practices
Maintenance and Repairs
Management and Control
Role & Contribution of the
Maintenance Function within the
Organisation
Overview of the maintenance
function
Specific roles and
responsibilities
Key principles within
maintenance management
The impact of uptime on the
organisation
The impacts of downtime on
the organisation
Developing preventative
maintenance strategy
Developing corrective
maintenance strategy
Developing emergency
maintenance strategy
Monitoring & measuring the
combined strategy effectiveness
Implementation of the agreed
strategy
Utilising Key Methodologies
within Maintenance
Calculating mean time between
failure
The Bath tub failure model
Probability analysis
Identifying and analysing risks
Risk management The FMEA
model
Managing Maintenance Systems
Managing the maintenance
budget
Variance analysis and corrective
actions
Engaging with stakeholders
Measuring and reporting upon
maintenance systems benefits
Analysing the effects of the
maintenance system

Course code: OP.5B 13th - 17th March

12th - 6th June
Duration: 1 week 11th - 15th September
Course fee: 2,450 11th - 15th December

www.lct.co.uk 29
 Who should attend?
Seasoned facilities managers
Key staff within engineering and
production
Strategic maintenance personnel
Maintenance managers
Quality managers and supervisory
ADVANCED maintenance staff with a full end
to end maintenance strategy and
implementation process

FA C I L I T I E S
M A N A G E M E N T

Learning Objectives
To develop an understanding of the role of the facilities
manager
To understand the requirements of facilities management
within the organisation
To identify the skills and competencies required by a
facilities manager
To develop effective maintenance management systems
To appreciate and apply risk management techniques
To incorporate key statistical methodology within
maintenance planning

30 www.lct.co.uk
 Course Content
Role of the Facilities Management
Team within the Organisation
Overview of FM
Understanding the importance
of FM
Expectations of FM
Facilities needs assessment
Defining hard and soft services
Core competencies of an FM
professional
Key Elements of Facilities
Management
Understanding the
organisational goals and
objectives
Understanding support services
Managing people and
resources
Managing premises
Managing contractors on a daily
basis
Managing the working
environment
Health, Safety and Environmental
Practices
Health and Safety at work
Handling workplace law
Understanding sustainability
and environmental issues
Environmental efficiency
Risk assessment
Risk mitigation
Course code:
Duration:
Course fee:
Maintenance and Repairs
Preventative maintenance
management
Heating, ventilation and
air conditioning (HVAC)
maintenance
Lifts and escalators
Maintenance
Risk Based maintenance
Corrective maintenance
Emergency corrective
maintenance
Management and Control
Managing internal customer
service and expectations
Managing risk
Controlling costs
Service level agreements
Contractors performance
Space management
Role & Contribution of the
Maintenance Function within the
Organisation
Overview of the maintenance
function
Specific roles and
responsibilities
Key principles within
maintenance management
The impact of uptime on the
organisation
The impacts of downtime on
the organisation
OP.5
2 weeks
3,950 4th - 15th December
www.lct.co.uk
Key Maintenance Strategies
Developing preventative
maintenance strategy
Developing corrective
maintenance strategy
Developing emergency
maintenance strategy
Monitoring & measuring the
combined strategy effectiveness
Implementation of the agreed
strategy
Utilising Key Methodologies
within Maintenance
Calculating mean time between
failure
The Bath tub failure model
Probability analysis
Identifying and analysing risks
Risk management The FMEA
model
Managing Maintenance Systems
Managing the maintenance
budget
Variance analysis and corrective
actions
Engaging with stakeholders
Measuring and reporting upon
maintenance systems benefits
Analysing the effects of the
maintenance system
6th - 17th March
5th - 16th June
4th - 15th September
31
 Who should attend?
Delegates who have a good basic
knowledge of quality principles and
who are looking for best practice and
structured ways of achieving leading edge
best practice both for themselves and
B U S I N E S S their organisation. It is also designed for
business managers, business analysts,

PROCESS process analysts and practitioners

involved in process-based change and the
automation of process solutions.
M A N A G E M E N T
BPM

Learning Objectives
To understand the role and purpose of business process
The principles of business process management and how
to apply them
To effectively re-engineer a range of business process
To define key process outputs and impacts benefits of
business process management
To engage with key stakeholders in relation to organisational
processes
To address the people dimension of process
management
To better utilise existing resources
To implement a business process improvement plan

32 www.lct.co.uk

Course Content
Principles of Business Process
Management
Purpose and function of
Business Processes
Methodologies for process
improvement
Organisational benefits from
having an effective and efficient
process
Links between business
strategy and business
processes
Use a process-based approach
to business process change
management
Innovative techniques and
process improvement ideas
Identifying root causes of
process problems
Cause and effect analysis
Analysing effectiveness and
efficiency
Analyse and scope a business
process problem
Developing a process
improvement project
Process Management the
People Dimension
Engaging with process
stakeholders
Critical success factors in Implementing a new Process Plan
managing people and business
change
A roadmap for managing the
human aspects of process
change
Designing an effective
communication plan
Reduce risk and anticipate,
manage and avoid potential
conflicts
Tools and techniques to model,
analyse, manage, measure and
improve processes
The importance of process
mapping
Performa a viable Gap analysis
Develop critical measures for
evaluating business process
performance
Benchmarking processes
against best practices
Measuring the process
improvement
Create BPM process flow
diagrams
Securing commitment from the
leadership team
Overcoming resistance to new
ways of working
Piloting process improvements
Innovative techniques to
consistently discover process
improvement ideas
Monitoring and optimising the
implementation

Course code: OP.6 3rd - 7th April

Duration: 1 week 14th - 18th August
Course fee: 2,650 11th - 15th December

www.lct.co.uk 33
 Who should attend?
VENDOR Contract management personnel
Purchasing executives, senior
S E L E C T I O N managers, and professional staff from
& supply chain management, logistics and
inventory planning and control
General managers wanting to

T E N D E R understand the procurement function

Project managers involved in plant and
equipment development projects

PROCESS
Technical personnel involved in
performance specification of plant and
equipment
M A N A G E M E N T Engineering planners working with
complex maintenance material
requirements
Quality managers seeking to
understand how supply contracts are
managed

Learning Objectives
To understand the procurement cycle
To understand the contract management lifecycle
To understand specifications and scope management
To determine and select the right supplier/contractor
To critically manage the complete tendering process
To determine the correct evaluation and award criteria
To manage the tender negotiation phase
To understand the contract award procedure

34 www.lct.co.uk

Course Content
The Procurement Cycle
Procurement key principles
Understand the various stages
and key steps of procurement
Formulating the procurement
strategy
Alignment of strategic goals
with procurement goals
Identification of key
stakeholders in the procurement
process
Analysing the business needs
and requirements
Needs recognition
Gathering requirements
Identification of specific needs
Developing the specific
statement of requirements
Essential elements of the scope
of work
Defining the sourcing options
Developing the Approved
Supplier List
Implementing a robust and
viable supplier assessment
Setting the assessment criteria
Supplier qualification screening
process
Determining the selection and
award criteria
The Tendering and Solicitation
Process
The various stages of the tender
procurement process from
notice to award
The tendering documents and
their specific meanings PIN,
EOI, PQQ, RFI, ITT/ RFP/RFQ
Developing tender and
evaluation criteria
Developing the award criteria
Managing the complete process
Selection, Negotiation and
Contract Award
Tender opening and the legal
process
Managing the evaluation
Presentations, interviews and
visits
Tender Negotiations
Contract award procedures

Course code: OP.7 10th - 13th April

Duration: 1 week 29th August - 1st September
Course fee: 2,650 18th - 22nd December

www.lct.co.uk 35
 Who should attend?
Contract management personnel
Purchasing executives, senior
managers, and professional staff from
supply chain management, logistics and
inventory planning and control
General managers wanting to
understand the procurement function
Project managers involved in plant and
equipment development projects

CONTR ACT Technical personnel involved in

performance specification of plant and
equipment
M A N A G E M E N T Engineering planners working with
complex maintenance material
requirements
Quality managers seeking to
understand how supply contracts are
managed

Learning Objectives
To understand the procurement cycle
To understand the contract management lifecycle
To form and develop the right contract
To measure supplier performance
To critically analyse contract risks and their impacts
To negotiate effectively with suppliers
To manage contractual changes
To understand how contracts end

36 www.lct.co.uk

Course Content
Introduction to Contract
Management
Principles of contract law
The nine stages of the contract
management lifecycle
Forming and creating robust
procurement contracts
Standard terms and conditions
for goods and/ or services
Special terms and conditions
and essential clauses
Key concepts in contracts and
associated legal considerations
The scope and features of good
contract management
Specification writing
Exiting, changing and migrating
contracts
Managing contract extensions
and any allowable price
increases
Establishing a change control
regime
The principles and process of
contract negotiation
The main models and
processes of negotiation
Negotiating in a purchaser/
supplier relationship
Plan and manage a negotiation
with a supplier
Identify and negotiate key
contract variables
Reaching a win-win agreement
Contract risk assessment and
management techniques
Understanding the various risks
that affect all contracts
Contract risk analysis
Develop robust contracts with a
focus on mitigating risk
Managing risk through the
contract
Managing an exit strategy
and risk mitigation in event of
contractor failure/default
Managing relationships and
performance
The importance of collaboration
Key stakeholder management
Setting agreed service levels
Improving contract performance
Managing contract closeout

Course code: OP.8 13th - 17th February

Duration: 1 week 26th - 30th June
Course fee: 2,550 23rd - 27th October

www.lct.co.uk 37
 Who should attend?
This course has been designed for
those who understand the importance
of improving their customer service in
the long term and is suited to those who
deal with managing customer service or

CUSTOMER customer relationships; customer service

professionals, service agents, front-line
workers, managers, supervisors and
business professionals who interact with

SERVICE customers and wish to improve both their

skills and organisational success.
M A N A G E M E N T

Learning Objectives
To generate ideas to make improvements to the way they
work with and respond to their customers
To understand and meet the ever-increasing needs of
their customers
To make a good first impression, develop and maintain
ongoing relationships based on trust and high quality
communication
To Identify and solve problems related to customer
satisfaction and the performance of customer service
providers regarding their key performance areas
To have confidence in managing difficult customers
more effectively and confidently
To become more customer focused in their work
To learn the importance of team work in customer care
To Work effectively with others when monitoring the
handling of customers by frontline customer service
providers

38 www.lct.co.uk

Course Content
An Introduction to Customer
Service
The core principles of customer
service excellence
Understanding of the different
types of customer and the value
of customers and their loyalty
The costs and impacts of poor
customer service
How measuring customer
relationships can enable greater
business success
Understanding unpleasant
experiences
Course code:
Duration:
Course fee:
Essential Customer Service
Communication Skills
The language and
communication skills for
successful interactions
The message drop out
The three elements of effective
communication
Building rapport with verbal
communication
Adapt your behaviour to
meet customers needs or
expectations
Dealing with stress and calming
upset customers
Understanding what makes
customers upset
Contrast successful and difficult
customer relationships
Strategies for calming upset
customers; face-to face, over
the telephone, via email
Understanding the stress of
customer services roles
Managing, or eliminating, stress
OP.9 27th February - 3rd March
1 week 19th - 23rd June
2,450 16th - 20th October
www.lct.co.uk
Maintaining a positive and
customer-friendly attitude
The individual in customer
service activities
10 Tools to help you manage
your time in customer services
Maintaining a can do approach
Techniques for asking questions
Strategies for adding genuine
value
Development of a toolkit to
build stronger and long lasting
customer relationships
Why the telephone is so
important to customer service
Recognising the customers
preference and adapting
accordingly
Mastering the telephone
Understanding the signals you
send out to customers
Identify and negotiate the best
deal/outcome possible
39
 2017

January
Course Dates Fee Page

OP.2A Procurement and Managing Suppliers - Level 1 9th-13th 2,650 8

OP.2 Advanced Procurement and Managing Suppliers 9th-20th 4,250 12
OP.2B Procurement and Managing Suppliers - Level 2 16th-20th 2,750 10
OP.3A Supply Chain Management - Level 1 23rd-27th 2,550 14
OP.3 Advanced Supply Chain Management 23rd-3rd Feb 3,950 18
OP.3B Supply Chain Management - Level 2 30th-3rd Feb 2,650 16

February
Course Dates Fee Page

OP.8 Contract Management 13th-17th 2,550 36

OP.9 Customer Service Management 27th-3rd Mar 2,450 38

March
Course Dates Fee Page

OP.5A Facilities Management 6th-10th 2,650 26

OP.5 Advanced Facilities Management 6th-17th 3,950 30
OP.5B Maintenance Management 13th-17th 2,450 28
OP.1A Project Management - Level 1 27th-31st 2,550 2
OP.1 Advanced Project Management 27th-7th Apr 3,950 6

40 www.lct.co.uk
 2017

April
Course Dates Fee Page

OP.1B Project Management - Level 2 3rd-7th 2,650 4

OP.6 Business Process Management 3rd-7th 2,650 32
OP.7 Vendor Selection and Tender Process Management 10th-13th 2,650 34
OP.4A Inventory Planning and Stock Control - Level 1 24th-28th 2,450 20
OP.4 Advanced Inventory Planning and Stock Control 24th-5th May 3,850 24

May
Course Dates Fee Page

OP.4B Inventory Planning and Stock Control - Level 2 2nd-5th 2,650 22

OP.2A Procurement and Managing Suppliers - Level 1 8th-12th 2,650 8
OP.2 Advanced Procurement and Managing Suppliers 8th-19th 4,250 12
OP.2B Procurement and Managing Suppliers - Level 2 15-19th 2,750 10
OP.3A Supply Chain Management - Level 1 22nd-26th 2,550 14
OP.3 Advanced Supply Chain Management 22nd-2nd 3,950 18
OP.3B Supply Chain Management - Level 2 30th-2nd 2,650 16

June
Course Dates Fee Page

OP.5A Facilities Management 6th-10th 2,650 26

OP.5 Advanced Facilities Management 5th-16th 3,950 30
OP.5B Maintenance Management 12th-16th 2,450 28
OP.9 Customer Service Management 19th-23rd 2,450 38
OP.8 Contract Management 26th-30th 2,550 36

www.lct.co.uk 41
 2017

July
Course Dates Fee Page

OP.1A Project Management - Level 1 31st-4th 2,550 2

OP.1 Advanced Project Management 31st-11th 3,950 6

August
Course Dates Fee Page

OP.1B Project Management - Level 2 7th-11th 2,650 4

OP.6 Business Process Management 14th-18th 2,650 32
OP.4A Inventory Planning and Stock Control - Level 1 21st-25th 2,450 20
OP.4 Advanced Inventory Planning and Stock Control 21st-1st Sep 3,850 24
OP.4B Inventory Planning and Stock Control - Level 2 29th-1st Sep 2,550 22
OP.7 Vendor Selection and Tender Process Management 29th-1st Sep 2,650 34

September
Course Dates Fee Page

OP.5A Facilities Management 4th-8th 2,650 26

OP.5 Advanced Facilities Management 4th-15th 3,950 30
OP.5B Maintenance Management 11th-15th 2,450 28
OP.2A Procurement and Managing Suppliers - Level 1 11th-15th 2,650 8
OP.2 Advanced Procurement and Managing Suppliers 11th-22nd 4,250 12
OP.2B Procurement and Managing Suppliers - Level 2 18th-22nd 2,750 10
OP.3A Supply Chain Management - Level 1 25th-29th 2,550 14
OP.3 Advanced Supply Chain Management 25th-6th Oct 3,950 18

42 www.lct.co.uk
 2017

October
Course Dates Fee Page

OP.3B Supply Chain Management - Level 2 2nd-6th 2,650 16

OP.9 Customer Service Management 16th-20th 2,450 38
OP.8 Contract Management 23rd-27th 2,550 36

November
Course Dates Fee Page

OP.1A Project Management - Level 1 27th-1st Dec 2,550 2

OP.1 Advanced Project Management 27th-8th Dec 3,950 6

December
Course Dates Fee Page

OP.1B Project Management - Level 2 4th-8th 2,650 4

OP.5A Facilities Management 4th-8th 2,650 26
OP.5 Advanced Facilities Management 4th-15th 3,950 30
OP.5B Maintenance Management 11th-15th 2,450 28
OP.4A Inventory Planning and Stock Control - Level 1 11th-15th 2,450 20
OP.6 Business Process Management 11th-15th 2,650 32
OP.4 Advanced Inventory Planning and Stock Control 11th-22nd 3,850 24
OP.4B Inventory Planning and Stock Control - Level 2 18th-22nd 2,550 22
OP.7 Vendor Selection and Tender Process Management 18th-22nd 2,650 34

www.lct.co.uk 43