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Hurry-Up Burgers
Company: _____________________________ Date: June 30, 1998
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Step 2. Define all customer interactions: Inputs and Outputs between us and them.
i.e. Customer orders product: Input.
Customer receives product: Output.
Hungry customer reads drive-thru menu Output
Customer orders meal via speaker Input
Customer pays for order Input
Customer receives meal to go Output
Step 3. Match outputs to inputs: (whenever possible).
i.e. Receive product <--- Order product.