2017 Secretarial Skills

10
SECRETARIAL SKILLS
2017
SECRETARIAL SKILLS
2017
SS.1 Senior Secretaries and Personal Assistants Programme 2

SS.2 Advanced Dynamic Office Management and Administration 4

2017 Course Calendar 6
Who should attend?
S E N I O R This course is ideal for administrators, office
managers, executive secretaries and per-
S E C R E TA R I E S sonal assistants seeking to build on essen-

tial practical skills to improve knowledge
of office management and administration
& duties.
P E R S O N A L
A S S I S TA N T S
PROGRAMME
Learning Objectives
To provide high standards of modern office practice and
methods
To enhance managerial capabilities and career growth
To manage the work environment to fulfil both organisational
success and individual performance
To be able to communicate effectively, handling challenges
and duties professionally with confidence
2 www.lct.co.uk
Written Communication Skills Verbal Communication Skills
Report writing, structure, theme, How to communicate clearly
and executive summary and concisely
Course Content Aiming reports to different How to express ideas and core
stakeholders objectives to diverse audiences
Email communication best Communicating with a confident
practice voice
Letter-writing skills
Arranging Meetings Event Management Office Organisation
and Taking Minutes Planning, arranging and Practical solution-focused
Best practice for handling monitoring events management skills
meetings Coordination and facilitation How to support good workflow
The role of teams and skills in the office for employee
teambuilding How to manage different productivity
Taking accurate minutes and suppliers to deliver a successful How to manage the day-to-day
following up event running of the office
Arranging the environment for Managing on time and on Dealing with suppliers and
best meeting atmosphere feed- budget developing good buying
back relationships
Course code: SS.1 27th - 31st March

26th - 30th June
Duration: 1 week 25th - 29th September
Course fee: 2,450 11th - 15th December
www.lct.co.uk 3
Who should attend?
This course is designed for senior secretar-
ies, executive secretaries, personal assis-
tants and top-level management secretaries
aiming to improve their performance and
ADVANCED maximise opportunities for promotion to
executive positions.
D Y N A M I C
O F F I C E
MANAGEMENT
& ADMINISTRATION
Learning Objectives
To examine the evolving role of the modern secretary
To carry out your duties more efficiently and effectively
To update and raise standards of office management
To align personal performance to organisational vision
and success
To develop interpersonal skills and manage excellent
teams
To enhance career opportunities and promotion
capabilities
4 www.lct.co.uk
Course Content
Arranging Meetings Team-working
and Taking Minutes Creating winning teams, key
Best practice for handling roles and team dynamics
meetings How to motivate staff and
Office Organisation The role of teams and ensure results
Practical solution-focused teambuilding How to create interventions for
management skills Taking accurate minutes and team conflicts and problems
How to support good workflow following up The pitfalls of underperforming
in the office for employee Arranging the environment for teams and how realign them
productivity best meeting atmosphere
How to manage the day-to-day Presentation Skills
Event Management Delivering professional and
running of the office Planning, arranging and
Dealing with suppliers and memorable presentations
monitoring events How to write a speech for
developing good buying Coordination and facilitation
relationships conferences and events
skills Proven public speaking tips
Written Communication Skills How to manage different and techniques for charismatic
Report writing, structure, theme, suppliers to deliver a successful presentations
and executive summary event Managing nerves and
Aiming reports to different Managing on time and on overcoming fear of public
stakeholders budget speaking
Email communication best Time and Stress Management
practice Travel Management
Emotional Intelligence (EI) vs.
Letter-writing skills Making travel arrangements
Intelligence Quotient (IQ)
(i.e. arranging flights,
Verbal Communication Skills The psychology of wellbeing
accommodation, visas)
How to communicate clearly and performance
Managing timelines and
and concisely How to deal with pressure and
preparing contingencies
How to express ideas and core stress in the workplace
Negotiation with suppliers and
objectives to diverse audiences How to encourage high
getting the best quotes
Communicating with a confident performance without creating
voice stress
Course code: SS.2 27th March - 7th April

26th June - 7th July
Duration: 2 weeks 25th September - 6th October
Course fee: 3,750 11th - 22nd December
www.lct.co.uk 5
2017
March
Course Dates Fee Page
SS.1 Senior Secretaries and Personal Assistants 27th-31st 2,450 2

Programme
SS.2 Advanced Dynamic Office Management and 27th-7th Apr 3,750 4
Administration
June
SS.1 Senior Secretaries and Personal Assistants 26th-30th 2,450 2

Programme
SS.2 Advanced Dynamic Office Management and 26th-7th Jul 3,750 4
Administration
September

Programme
SS.2 Advanced Dynamic Office Management and 25th-6th Oct 3,750 4
Administration
December

Programme
SS.2 Advanced Dynamic Office Management and 11th-22nd 3,750 4
Administration
6 www.lct.co.uk

2017 Secretarial Skills

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

2017 Secretarial Skills

Uploaded by

Copyright:

Available Formats

10

SS.1 Senior Secretaries and Personal Assistants Programme 2

S E C R E TA R I E S sonal assistants seeking to build on essen-

Course code: SS.1 27th - 31st March

Course code: SS.2 27th March - 7th April

SS.1 Senior Secretaries and Personal Assistants 27th-31st 2,450 2

SS.1 Senior Secretaries and Personal Assistants 26th-30th 2,450 2

SS.1 Senior Secretaries and Personal Assistants 25th-29th 2,450 2

SS.1 Senior Secretaries and Personal Assistants 11th-15th 2,450 2

You might also like