Professional Documents
Culture Documents
ISSUE
Link
R 2014
WINTE
N D
S I N GTON A
E N TS OF KEN ISATION
E FO R RESI D
E N T O RG A N
N M
AGAZI NT MANAGE
THE M A
EA TEN
CHELS
WINTER 2014
ENT ID
ID In this issue: Weve got lots of We need photos, stories, and
RES
EA
Right:
Boris Johnson, Everine Shand
and boxers
Childrens Forum
If your child would like to get involved with the Childrens Forum activities
email getonboard@kctmo.org.uk
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WINTER 2014
83%
Percentage
2,717 non-members voted
1st place, Gardens category 1st place, Balconies/Window Boxes 1st place, Patios category
Mary Benjamin, Appleford House category Sue Smith, Holmfield House
Jean Littman, Pond House
Our mission
To deliver excellent housing services through resident-led management.
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WINTER 2014
Work on the new flats started in April 2013 and was Each response will be confidential, but we will use the
completed in November. They were officially opened by the overall findings as a basis for discussion at public meetings;
Mayor on 6 December. Part of the surroundings are now these will be held over the next few months and we hope to
being renovated by the Landscape & Environment Section, to see you there.
encourage all the residents to use them. If you already completed the survey in late 2013, then thank
The properties have been specifically designed for residents you. Your feedback will help us plan the project in more
with disabilities. They meet the Lifetime Homes Standard, detail. You dont need to complete the survey again, but
meaning that they are suitable for all residents and can please do contact Nick Rendle if you want to discuss the
be adapted again in the future if necessary. We worked project in more detail.
closely with the Councils Housing Needs team and the
Occupational Therapist team.
The Hidden Homes initiative aims to create homes by
making better use of underused areas. RBKC and the TMO
are working together to identify more spaces for hidden
Community centres and club
homes and create more much needed affordable housing. rooms are on the following estates:
Convent Silchester West
Edenham Way Sir Thomas More
Property condition surveys
Henry Dickens Court Swinbrook
Were currently undertaking property condition surveys
across the Borough. This is part of our long term planning to Kensal House Talbot House
look at both the external and internal condition of properties Kensal New Town Trellick Tower
and blocks, and to keep our information up to date.
Lancaster West Treverton
It will also assist in the identification of properties for
possible future improvement works and better inform our Manchester Drive West Row
future investment programmes. Residents will be consulted Pond House Wiltshire Close
and advised well in advance if any programmed works
are proposed to their home. For more information please Portobello Court Worlds End
contact Resident Liaison Officer Lorna Cunningham on
020 8964 6071 or email lcunningham@kctmo.org.uk
Have you got ideas to You can sign up for Direct Debit or
share? Tell us about it and get pay your rent or service charges
published in Link! online at our website
6 www.kctmo.org.uk
editor@kctmo.org.uk
New kitchen and bathrooms for
Worlds End and Cremorne estates New neighbourhood officers
As part of our ongoing estate improvement programme, for the North
were starting to put in new kitchens and bathrooms on the
We have made some changes to the Housing
Worlds End and Cremorne estates.
Management structure in the North.
Following detailed surveys which told us exactly which flats
needed an upgrade (200 properties in Worlds End and The main change is that each area now has a new
100 in Cremorne), we held drop-in meetings last August. neighbourhood officer; rent income officers and
Residents chose their preferred colour schemes and met estate service assistants remain the same.
members of the programme team. The change has been made as part of our ongoing
The work is being carried out by Apollo, who now have policy to provide our teams with new opportunities
an office on Blantyre Walk. A monthly newsletter keeps and variety. Each officer has a great deal of
residents up to date with progress and provides other valuable experience and this will be used to good
informaton too. benefit in their new role.
One of the first beneficiaries has been the Under 5s facility, Should you have any queries or would like to meet
which has a new kitchen provided free of charge by Apollo. your new neighbourhood officer, please contact the
Apollo started in October and will finish at the end of March. Customer Services Centre on 0800 137 111 or join
Each week sees Apollo starting work on 25 flats, each of your next estate inspection (see noticeboards for
which takes 15 days to finish. dates).
Feedback loop
If you have any feedback on Link, or news youd like to share, please
forward it to editor@kctmo.org.uk
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WINTER 2014
How did you get involved with What skills do you need to get How long have you been
the Resident Engagement Panel? involved? involved with the TMO?
Ive sat on several TMO committees Being the Chair does involve some Ive been involved for about eight
over the years and became involved work, but its not as scary or years, starting with my own residents
with re-establishing the panel about intimidating as you might think. You association, Clydesdale House off
three years ago. dont need to have particular skills, the Portobello Road (our building is
as the TMO gives support and offers famous for its annual Christmas lights
The first chair was Mike Doolan, who free training. People may also think display). I recognised that the
was instrumental in revitalising it. it will take up a lot of time, but thats association was a really important
When he stepped down in 2012 I was not true. I manage to participate in way to resolve issues in the area.
voted in as Chair, being re-elected last these groups in addition to my work
October. as a community gardener and my Some of the things we have achieved
studies. have included: building a community
Is there anything you would like hut for meetings in; redesigning the
to say to residents about The more people that get involved, front entrance of the building; getting
getting involved with the TMO? the less work there is all round. Its window boxes installed and generally
our community, so I feel its helping tenants who have difficulty
As we are a tenant management important that I engage with it and with resolving issues around repairs
organisation, the more tenants are encourage others to. I would love to etc. We also make regular site visits
engaged and provide feedback the better see others get involved with over with the Neighbourhood
services become for us. An important 30,000 people living in the Councils Management team.
mechanism for resident involvement is the properties, we must always have a
Resident Engagement Panel. Any TMO strong voice.
resident can be involved and wed love to
have anyone whos interested on board.
SPID Theatre Company
There are lots of opportunities for SPID is the award winning theatre company based on the Kensal House
becoming involved and having a say. Estate. It specialises in putting on performances on council estates.
Coming to the panels meetings is a good
way to find out about groups such as Its style has been called wraparound theatre or living film, and appeals
the Residents Communications Reading especially to young audiences and to those who would not otherwise go to the
Group, the Asset & Regeneration theatre. It teams up young residents with professional writers, directors,
Engagement Panel and Repairs Direct illustrators, film makers, dancers, singers, actors and many more to create new
Service Users Panel. and exciting shows.
Panel members can participate as much Anyone aged 8-25 is welcome at its FREE weekly workshops and community
or as little as they want; but the more hub activities:
residents are involved the better Tuesdays 4.45-6.15 pm: Far Far Away workshops for 8-13 year olds
represented all residents are. Wednesdays 7.30-8.30 pm: Gong Fu martial arts classes for 15-25 year olds
Thursdays 12.00-2.00 pm: Yoga for 15-25 year olds
If someone is not sure about getting Saturdays 12.00-5.00 pm: Kensal Voices workshops for 13-25 year olds
involved, they can come along as an
observer for a while and then join the @SPIDTheatre
panel and/or other groups when they feel SPID Theatre Company
ready.
SPID
2013 in pictures
2013 was yet another successful year, with several landmark achievements. Heres a reminder o
March
ar y
a n u
J
December
Sept
emb
er
July
(l-r) The former Mayor and Mayoress, Cllr. & Mrs Buckmaster, former Deputy
Mayoress, Cllr Lady Borwick and KCTMO CEO Robert Black at the first Map
Out your Future roadshow in April
Septem
ber
field House
Residents Conference
Just a note to say what an excellent plumber we had from Thank you for the excellent work Repair Directs
Repairs Direct. He conscientiously inspected pipework operative performed in renewing the two UPVC door lock
through my building with a sophisticated camera and on the amenity hut pitch 18. He performed a task I was
identified the roof leak this morning. He then brought in told that it had to be referred to a specialist company. His
equipment to repair the roof leak damage in my action shows what can be accomplished when the will is
bathroom. there to perform at ones best.
Satisfaction figures
Since the launch of Repairs Direct in September staff have been carrying out customer satisfaction surveys on
completed jobs, contacting as many residents as possible. The average satisfaction rate up to the end of December
was 95.7%, which was above target.
Your views and feedback are important to us to assist in informing and influencing the service.
Comments/feedback received through this process will be noted and wherever possible acted upon.
On Twitter?
Follow us and get the latest updates @kctmo
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WINTER 2014
This new policy will not affect existing secure council If you are interested in creating one for your estate, or
tenants, even if they transfer to another council tenancy in know where a new community kitchen garden could
the future. be planted, please contact Terry Oliver, Environment
Manager, on 020 7341 5684 or email
In order to use this new type of tenancy, a tenancy policy has terry.oliver@rbkc.gov.uk
to be published and a new tenancy agreement is required
for fixed term tenants. If you would like to read the tenancy
policy it can be viewed on the Councils website
www.rbkc.gov.uk
If you have any questions you would like to ask contact your
neighbourhood officer on 0800 137 111.
OUT
Greener Living NOW
Guide !
Your Credit Union lends
first 100,000
Your Credit Union (YCU), which is based
in Kensington, has now lent its first
100,000 to members of the local
community.
With Mercy Acquah, Customer Service With Fay Edwards and Roy Sawh, civil rights
Adviser campaigner
With Rudi and Aisha Braithwaite, former TMO Board Janet Edwards, TMO Resident Engagement
members, Fay Edwards and Roy Sawh Manager, with Roy Sawh
Every year we celebrate Octobers Black History Month, guest of honour was Lord Ouseley of Peckham Rye. He is
recognising the cultural diversity in our organisation and the Chairperson of Kick It Out, the internationally acclaimed
the diverse community we serve. The Black History Month campaign to make football free from discrimination and
theme for 2013 was I have a dream, commemorating the abuse and to be more inclusive of people of all backgrounds.
50th anniversary of Martin Luther Kings legendary He gave an inspirational speech. Our Chair Fay Edwards and
Washington DC speech I have a dream. Vice Chair Mary Benjamin also came along to the event and
inspired our staff by sharing their thoughts.
We organised a special event at our Hub office, at which the
In return we will give you free training and any out of pocket expense
for travel.
Next stop: KCTMO road shows for your personal map into employment and
trainingsee over for more details.
If you are interested
please contact the
Refreshments
Resident Engagement team Supervised Funzone for children between 5 and 11 years, limited places
on 0208 964 6060
or by email
getonboard.kctmo.org.uk
Performance chart
Performance indicator How we did Quarter 1 Quarter 2 Target Traffic
last year 2013/14 light
2012/13
*Repairs
Emergency repairs completed within 24 hrs 96.0% 97.5% - 98.0%
Urgent jobs completed within five days 90.8% 94.2% - 98.0%
Routine jobs completed within 20 days 91.1% 94.7% - 97.0%
Gas servicing
Properties with valid landlords gas safety 99.9% 99.8% 99.5% 100%
certificate
Customer services
Calls answered 83337 19141 19955 - N/A
Average call waiting time (seconds) 24 26 24 <=40 secs
Residents complaints responded to within 83.6% 100.0% 96.6% 90.0%
target
Empty properties
Average time taken to re-let empty 22.65 20.9 19.3 <=24 days
properties
Rent collection
Collection (excluding arrears) brought 100.3% 99.71% 100.24% 99.57%
forward
Grounds maintenance
Estates passing estate inspection standards 96.9% 96.9% 96.4% >=95%
Stay safe this winter with some tips from the NHS
Keep warm
Make sure you keep warm
Keep curtains drawn and doors closed to block out draughts
Have regular hot drinks and at least one hot meal a day if possible
Wear several layers of warm clothes (rather than one chunky layer)
Wrap up if you need to go outside on cold days
Keep active - stand up and move about at least once an hour
In the event that the company stops trading while I am a member (or within one year of my ceasing to
be a member) I will contribute to the assets of the company a sum not exceeding 1 for payment of the
liabilities of the organisation.
It would be helpful to have some information for our records. This will be protected by the Data
Protection Act. We will not share this information with anyone (unless we are required to under law).
Date of birth
Gender: Male Female (please tick)
How would you describe your ethnic group? (please tick one box)
White: British Irish Other
Mixed: White & Caribbean White & Black African White & Asian Other
Asian or Asian British: Indian Pakistani Bangladeshi Other
Black or Black British: Caribbean African Other
Chinese or other ethnic group: Chinese Other
Do you consider that you have a disability? Yes No
If yes, please give details
Please tell us your first language PLEASE SUPPLY WITH BLEED
When you have completed this form please return it to any member of KCTMO staff or post it to:
The Company Secretary, Kensington & Chelsea TMO
FREEPOST RLYX-BE2B-CLYB, Unit A, 292 Kensal Road, London, W10 5BE
EA
details for our services as well as advice of where Open weekdays 9am-5pm
RES
ID
ENT ID
Lancaster West Estate Office,
We include a translated statement on the Link Grenfell Tower
to ensure it is accessible to all residents in the London W11 1TQ
borough. We arrange translators for those Open Monday to Thursday
who do not speak English, and sign post to 8.30am-4.30pm and Friday
local English classes. 8.30am-1pm
100% RECYCLABLE