Date: 6/19/2017

To: James Garcia, IT Support Technician

From: Principal, Kathryn Wilcox
Re: Conference of Summary and Directives

During todays conference concerns were raised about timely responses to IT service
requests. Three separate school sites have reported you have not fulfilled service requests at
their school sites within the last two weeks. Furthermore, you have been observed napping in
staff parking for approximately forty minutes during contracted hours. You have stated that the
requests were fulfilled and that it was only a ten minute nap during break time.

Employees are expected to address repair requests in a timely and efficient manner. If
there is a reason why a service request cannot be fulfilled in such a manner, contact needs to be
made to the site administration briefly explaining why and the expected period of downtime. It
is also clearly defined in your union contract the specifics of break time availability. Breaks are
not to extend beyond their allotted time and are to be approved with your supervisors consent.

When technical or server issues occur, it negatively impacts all staff utilizing that
network. Server downtime prevents issues as wide ranging as effective classroom operations to
efficient administrative processes. For three of our four school sites to have to deal with
prolonged technical issues distracts from our end goal of enabling our highest standards for
student success. We also discussed concerns that may be preventing you from being able to stay
awake during a full work day. We encourage you that if you are experiencing some kind of
hardship that prevents you from feeling you are able to fulfill your assigned job duties to reach
out to support staff.

Effective immediately, you are directed as follows:

1. Clear any break time with supervisor
2. Upon receipt of a work order, confirm your actionable timeline with requesting school
site and supervisor. Upon completion of a work order you will submit a response to

Failure to follow these directives may result in discipline up to, and including, termination.

This notice serves to inform you that, if following an investigation, management determines that
the complaint is substantiated you shall be notified. You are entitled to attend, with
representation, any meeting held regarding this action and to file a grievance at Level Two to
dispute the claim.

___________________________________ ______________________
Principal, Kathryn Wilcox Date:

___________________________________ ______________________
James Garcia, IT Support Technician Date:
 A copy of this document will be placed in your personnel file after 15 days. You may
prepare a response which will be attached to this document.