Tchaknone Christiane

Ndjari, Ndjamena
Telephone: 22520052; Mobile: 66534899;
Email: ctchaknone@yahoo.fr

PERSONAL SUMMARY
An experienced customer services executive with 4 years of invaluable experience
working in the customer support departments. Having an enthusiastic and positive
attitude and working hard to ensure that customers receive an excellent level of
service whilst at the same time ensuring the highest level of sales for the company.
Currently looking for a new and challenging position within the corporate sector, one
which will make best use of existing skills and experience acquired in privately
owned companies while enabling further personal and professional development.

CAREER HISTORY

DHL EXPRESS, CHAD

CUSTOMER SERVICES ADVISOR August 2009 - Present

Handle customer inquiries, complaints, billing questions and payment extension/service

requests. Calm angry callers, repair trust, locate resources for problem resolution and
design best-option solutions. Interface daily with internal partners in accounting, field
services, new business, operations and consumer affairs divisions.

Duties:

Strategic-relationship/partnership-building skills -- listen attentively, solve

problems creatively, and use tact and diplomacy to find common ground and
achieve win-win outcomes.
An unwavering commitment to customer service, with the ability to build
productive relationships, resolve complex issues and win customer loyalty.
Helped company attain the highest customer service ratings (as determined by
external auditors) -- earned 100% marks in all categories including
communication skills, listening skills, problem resolution and politeness.
An unwavering commitment to customer service, with the ability to build
productive relationships, resolve complex issues and win customer loyalty.
Receiving and dealing with all initial customer communications, by phone, mail
and face-to-face.
Guiding all customer issues to a satisfactory conclusion.
Assisting management with customer service policies.
Creating and maintain customer call logs.
Promoting the supportive image of the company in every way possible.
Calmly deal with often challenging issues in customer complaints department.
Resolve any customer grievances and provide solutions accordingly.
Ensure customer satisfaction and trust was re-built beyond expectation.
Escalate calls to relevant departments when required.
Inventory at ASECNA, Chad December 2012
 Managed the ordering and receipt of products including submitting purchase
requisitions and acquiring bids.
Inspects materials in their storage locations to ensure that the sensitive items are
not deteriorated/damage for issuance purposes.
Assists in packing and delivery of various orders.
Count material and supplies in stock and posts totals to inventory records
manually.

Internship at ASECNAs warehouse Chad July-September 2012

Processing, packaging and shipping orders accurately.
Organizing stocks and maintaining inventory.
Inspecting products for defects and damages.

July-August 2011: Academic internship Accra / Ghana Seaport "Tema".

KEY COMPETENCIES AND SKILLS

Professional
Building customer relationship and loyalty
Creating a good first impression
Ability to remain calm when dealing with emotional, difficult or distressed people
Handling and recording cash payments from customers
Meeting customer expectation
Able to train, monitor and supervise junior or new staff

Personal
Ability to stay calm under pressure
Able to react quickly and effectively when dealing with challenging situations
Adaptive to change and ability to multitask
Flexible and adaptable
A good level of written verbal communication skills
EDUCATIONS

Ambassadors College of Accra- Ghana, 2009-2011

Associate Degree in International Trade, Logistics and shipping management

Lyce Technique Commercial of N`djamena 2008-2009

Advanced Level in Commercial

FURTHER SKILLS
IT Proficiency Word, Excel, Internet and Outlook
Languages Basic French, English Level H

INTERESTS AND ACTIVITIES

Include Running, Keeping Fit and Cooking