Professional Documents
Culture Documents
1 Introduction
This business plan go through the creation of business idea about the issue of the unsold
Bumiputra lots that has become the serious issues in fluctuate economic conditions. The
application of the business idea generation steps become the basis of the structure of the plan that
aligned with the business strategy and apply the corporate culture, faster service, flexibility and
affordable services to the customers in resolve the problem using the e- commerce and e-
The property development industry in Malaysia has encountered the problem for long time
especially among the high end properties. Several suggestions have been proposed to solve the
issue including to sells the properties in the open market after six months. Thus, the best
suggestion is by re- advertise the properties in the new platform which will create awareness
The suggestion to enhance the usability of the e- commerce this business to solve the issues has
been positively accepted by the users and also the developers. This business market needs more
similar study with the development of the rules and regulations implemented by the Government
and the industry players to create the significant usefulness of the initiatives for long run.
The development of the property market in Malaysia has actively risen although in the economic
uncertainty. In every civilization, housing is the fundamental aspects to support the increase of
the population especially in the urban areas. The continuous demands of housing directly
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increase the consumers purchasing this business as the demand for more comfortable house. In
major city as Kuala Lumpur, Penang and Johor Bahru the property development has rapidly take
part of most urban areas with the major buyer among the investors. This business has a high
living standard in the urban areas causing the uncontrollable land price increase.
The significant price expansion in residential property markets in past years inherent the regional
economics and demographics including income, population rates, capital cost and the stock
prices. Since independent, the government has enforced the low cost housing in the Five Years
National Plans for poor urban community. As the price of the raw materials keeps on increase
the price, the housing price continuously increase. People are start to aware the necessity to own
a home for family but the current practice of the property management in Malaysia does not
Every housing development requires the developers to framed and provide the solution for the
public housing issues of the medium income groups. Facing the massive development in the
urban areas, these groups are facing insufficient affordable house. Therefore, government has
implemented the new policies in assist the groups via the subsidies, secured financing, lothis
businessr and flexible borrowing rate which also implemented in most developed countries
including Singapore. Aiming to balance the distribution of property ownership among Bumiputra
and non- Bumiputra, the Bumiputra Lot Quota Regulation requires the developers to allocate at
least 30% of the total properties for Bumiputra with 5% to 15% discount from the normal selling
price.
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The income among Bumiputra with tremendous price increase in the urban areas does not match.
In average, 50% from the total Bumiputra is remain unsold. The main issue stressed in the
proposal is not about the ability of Bumiputra to purchase the house, but it is on the way to
enable the unsold Bumiputra quota units manage to purchase by the target group. Therefore, the
paper will propose the new innovation in resolve the problem. The emergence of the technology
development provides a new platform for the developers to ensure the entire unit sold
accordingly. The existing of the digital marketing strategy provides no limitation and covers the
entire world. Therefore, the market covered can be widened and expanding the market shares
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1.2 Business Description
The main value proposition of the business is providing the chances for the Bumiputra a platform
to increase their knowledge of the Bumiputra quota terms and provide the chance for them to
choose their dream home. At the developers side, they can ensure the unsold Bumiputra units
issue can be resolved. The buyers and seller can be both winner in the market and find something
At the same time, this business will establish with back end and display interface.
Display Interface : The guest of the this business need a validation as admin
The main pages will display two inputs which are username and password and the radio
dropdown to select either the guest is the admin or the member before signing in into this
business to the back- end page. The develop system will enhance the ability of the dynamic
information sharing center everything on mortgage, agents list, mortgage calculation and
everything about Bumiputra lots around Malaysia. Menu items display at the above of the
Accumulate the list of the available for sales Bumiputra lot is based on the search result of the
guests. The webpage creates the image data with the default image for references. Users can
access the information for free as the charges will be implemented as the brokers fees once the
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property is able to sold to the customers. The rationale of the free services is to attract more
traffic to this business and assemble as many as the potential buyers in one platform.
Marketing Statement
The increasing demand in comfortable home has opened the opportunity for the team to cater the
needs and requirements from the buyers. The website targeted the Bumiputra buyers from all
levels as the house display from the low ranges to the higher price ranges. The satisfaction is
when this business is able to help the target market to negotiates the suitable home and live
happily with the purchased house. The team members hold a simple marketing objective as
follow:
Whoever you are, wherever you are, this business strives to deliver the best service to you for a
better living. Everyone deserve to be happy, and the happiness is meaningful when the family
gathered.
Target Market
It is clear the target market of the e- commerce platform is to enhance the home possession
among Bumiputra. As Internet is the best way to share the information among 11 million Internet
users, this website will provide the access into the property information. The younger
generations had entering their workforces been 25 years old to 35 years old who are looking for
the long term comfortable home at their desire location suits their income. Some Bumiputra
group did not purchase the Bumiputra lot because they are not affording to. Therefore, more
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The development of the property market in Malaysia actively raises in support the increase of the
population in the urban areas. Comfortable yet affordable home is the goal of everyone. This
business in the uncertain economic environment, to own a home for middle low income
household among Bumiputra is almost impossible. The issues of unsold Bumiputra lots are
increase. Some loan applications have been rejected for multiple reasons with most reason is
The average house price in Malaysia stood at RM 312, 050 in third quarters of 2015. In simple
calculation, to buy the average price with considering RM1, 000 monthly commitment, the buyer
need to earn at least RM 100, 000 annual income (RM 8, 334 per month). For Bumiputra lot, the
buyer requires to pay at average 5% discount making it selling price at RM 296, 448. It requires
the buyer to earn about RM 7, 743 per month compare to the average income of this group of
RM 4, 457.
The regulations on secured loan by Central Bank have been tightening with the this
businessakening of Ringgits worries the developers. Hence, it will be caused the failure of the
Government objectives to harmonize Malaysian. There are three categories of the Bumiputra
(i) Malay Reserved which is a property built on Malays Reservation Land. It is the land reserves
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(ii) Bumiputra Lots rules aim to harmonize different accumulation for Bumiputra and non-
Bumiputra.
(iii)Bumiputra owns properties without the Malays Reserved and Bumiputra lots restriction but
need to apply from state Governments consent to transfer to non- Bumiputra buyers
While the developers focus on the profit maximization, Bumiputra has left behind on the total
ownership with low marketability of the quota to resell as attached to the Government
regulations and terms. For the low cost housing the quality of the material and technology used
caused the low income household prefer to rents or stay with family rather than purchasing the
2016 is the continuation of the market slowdown from the previous years of the economic crisis.
The emerging of the technological advancement evolves the unlimited idea for the developers to
expand the business as the business solution. The dynamic platform shares the business
opportunities among the industry players, estate managers and the agents to awaken the industry
after prolong world housing bubble with the steady properties prices.
In the other hand, the continuous development of Internet technologies (IT) offers the global
opportunity for the users in multiple ways. E- commerce evolves from the technological in
economic transaction advancement as the competitive new economic engines replacing the
traditional approaches. The revolution business offers benefits for property development. The
critical transformation of Internet as the transaction tools in provides convenient access to the
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Many e- commerce and e- marketing property advertising this business take place in the market
replacing the traditional real estate agents. The competition is various, and the advertisement in
the mass media becomes the preferences of among the developers. Comparing the other aspects
with the other players are also the winning points even comparing with the other property of this
Therefore, this paper will propose the new innovation in resolve the problem. The emergence of
the technology development provides a new platform for the developers to ensure the entire unit
sold accordingly. The e- commerce will provide the practical services to both clients and the
potential customers. The existing of the digital marketing strategy provides chances for the
Bumiputra to increase their knowledge of the Bumiputra quota terms and provide the chance for
them to choose their dream home. At the developers side, they can ensure the unsold Bumiputra
units issue can be resolved. The buyers and seller can be both winner in the market and find
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1.3 Market Segment
Market segmentation is a grouping of the market into groups of consumers are homogeneous, in
which each group (section) can be choose as the intended market (targeted) for marketing a
product. In order for market segmentation or grouping to be effective it must meet the terms of
can be approached.
ii. Accessibility, a condition where enterprises can effectively centralize (direct) marketing
iii. Substantiability, that segment of the market should be big enough or profitable enough to
iv. Substantiability, that segment of the market should be big enough or profitable enough to
In essence, any company that sells goods and services should be necessary to segment the market
(market segmentation). Then the question arises. What is the definition or understanding of
market segmentation (market segmentation)? and what are the purposes of segmentation of the
market for a service into groups with common characteristics" Or is a division of the overall
market for such a service into groups with common characteristics. Segmentation of the market
(marketing segmentation) is a first step of marketing (marketing) to share their wide range of
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customers in the market and choosing one part of the segment that will be used as a marketing
target (Target Marketing). What is meant by marketing targets (Target Marketing) above is the
kind of consumers who have a marketing objectives (marketing goals) outbound package tour.
The main purpose of market segmentation (Market Segmentation) is to stimulate all potential
customers. Marketing (marketing) who do not have a target was useless, because there are many
groups of customers who may not be interested in buying services sold. The core of a marketing
(marketing) good is taking the most attractive segments in the service-specific and apply the
elements of marketing to that segment. Segmentation include some of the following analysis,
market segments (market segment) which is the target market (the target market)? What
customers want from this type of service being sold? How best to arrange the elements of
marketing to meet various desires and their needs? In which the service is promoted? And when
characteristic), then the company will examine whether consumer segments indicates the need or
Ie forming segment of the market by taking into account consumer feedback (consumer
responses) against the benefits sought, time use, passage and brand.
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3. Effective market segmentation (Fandy Ciptono, 2001)
* Can be measured (measurable) size, purchasing property from this company, profiles of
segments;
* Can be taken action (actionable): an effective program can be formulated to attract and serve
these segments.
Evaluation of the market segment is the segment growth, the attractiveness of the overall
segment structure and human resources, as this business as the objectives and resources of the
The company chose to concentrate on a particular segment. This was done due to limited
funding, the segment has no competitors, and is the most appropriate segment as a basis
Specialization selective
The company chose a number of attractive market segments and in accordance with the
Market specialization
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The Company focuses on serving the diverse needs of a specific group of customers.
Product specialization
market segments.
Companies try to serve all customers with all the products that might be needed. Only
large companies are able to implement this strategy, because it takes a very big resource
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1.4 Business Idea Design and Development
Simple and relevant, the main cause of most people cannot afford to buy a house is due to its
price. Everyone dreams to own a comfortable house that can suit the entire family. The
urbanization and industrialization process creates demand from middle and low class local and
immigrants. The developers appetite is towards the high end housing that give better return and
easy to sell. The control of the major developers in urban areas and the demand from the
investors leads to the unfairness in the house quota. The prices of the property market open for
the speculative market. Though governments has taken the effort in controlling the issue, but the
The lifestyle concept introduced by the developers to match the young generation is continuously
increased but as it rises, the securing mortgage from the banks will be the problem. The
financing is become tougher and it will be harder for the first time house buyers due to Ringgit
value and higher banking costs. The current property market is uncertain forcing the banks to
prepare to keep the savvy buyers to keep the greater accumulation in a market. As the bank
securing their benefits, buyers are squeeze with high repayment rates.
At the other hands, from the developers and real estate agents perspectives the implementation
of the Bumiputra quota is another dilemma for them. They have to agree to provide the discount
for every Bumiputra units with less upfront payments compare to non- Bumiputra buyers. After
all the considerations, the developers has failed to sell almost 50% of the Bumiputra lots due to
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many reasons including high price in urban area, Bumiputra prefer the landed properties and so
Based on the statistics from Malaysia Statistic Department, Bumiputra household income grew
from RM3, 624 to RM 4,457 on 2016. In fact averagely most of Bumiputra group earns below
than that. In urban area for instant, earning RM 3, 000 with dependents to be included is
insufficient. It end up with most Bumiputra rents a house rather than own a house although there
are many initiative in helping them. Although government spent RM 1.6 million to build PRIMA
homes, the price range in some areas are above the affordable rate of the young population.
Thus, the developers spend millions of Ringgit and end up suffer a loss of no buyers purchase the
allocate house.
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1.5 User Acceptance
E- commerce is the useful Internet use where buyers and sellers carry out the commercial and
trade activities even they are not face to face (Jianliang & Jiang, 2012). E- commerce is the new
shopping process via internet in less time at own comfortable and anytime (Jusoh & Goh, 2012)
as the new communication network to disseminating information (Bardhan, Jaffee & Kroll). The
distributions of the business with e- commerce is due to the stiff competition from the
established players either occupy own space or lease the space from major landlords (John Lang
Lasalle, 2015). Based on Jianliang & Jiang (2012) research paper, the development of the real
estate in traditional platform nowadays does not meet the innovation and efficient requirements
of the business revolutions. More and more developers and real estates enterprise participate in
e- commerce marketing to deal directly with potential customers and resolve the issues of the
customer (Bardhan, Jaffee & Kroll). Both e- commerce and property developed in the same
Purchasing properties for a serious buyer become more complex including the terms for
Bumiputra buyers. The terms have affected the property market with many Bumiputra lots are
unable to sell. Although, the quota implemented is focusing to harmonize Malaysian in every
residential area, implementation of the quota has leads to issues for the developers, agents and
buyers. The weaknesses of the management system and the issue of the Bumiputra groups to buy
the house causing the problem to continuously unresolved. The problem has been analyzed as
follow.
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i. Imbalanced Quota Distributions Among Bumiputra And Commercial Quota
The issue has been raised by the buyers and the developers are the imbalanced quota
distributions. The intention to preserve the rights and privileges of Bumiputra certainly enforced
in all residential construction regardless the areas. Within the areas that majority resides by
Bumiputra, there is no problem to sell the quota lots. In the area with most Chinese group or
professional expatriate the problem to sell the Bumiputra is seriously happen causing the loss to
the developers.
The mentioned areas with Chinese and expatriates group commonly located at elite areas. The
houses are selling at premium price and affordable for higher end buyers. Based on the statistics,
Bumiputra earn averagely RM 4, 000 and below. There are no guidelines for the developers for
the ceiling price in Bumiputra units to enables there is no unsold units. In Malaysia, only 54% of
the properties purchased by the genuine home buyers and remain is from the real estates
investors. It has caused the oversupply of the mid ranges and high end properties in the market..
The best townships development involves a balance environment the neighborhood area the
community. Creating the balance national demographic is the focus of the development of every
residential areas. The problem to increase the Bumiputra lot marketability still in focus and in
most high end residential areas, less Bumiputra group can be seen due some factors. Not all
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Bumiputra facing the affordability issues, but at some areas especially when there are absent of
the religious centre this business will see less Bumiputra community.
High housing price is the other chapter that need more research on it. After some developers
agree to discount the housing price to 15% the ability of Bumiputra to own a house is only
39.5% after adding up the ownership from the Bumiputra corporations. In the technology ages,
the limited access to the property information contributes to less knowledge to obtain the
Bumiputra quota lot. Some having money and purchasing the commercial quota for future
investment ease. Less information leads to less knowledge and less opportunity for Bumiputra to
2016 is the continuation of the market slowdown from the previous years of economic crisis.
Developers hit badly on the crisis and suffer high imported raw material costs due to the
depreciated of Ringgit values. As the current commercial quota is tolerated with economic
uncertain and investors sentiments, the Bumiputra lots remain unsold. The problem of the
Bumiputra buyers and the developers are combined in the technology revolutions that have been
developed rapidly.
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The chances have open for unlimited opportunities in new idea development to support the daily
living activities. The emerging of the economic, social, cultural and the internet has continuously
enforced the benefits for the entire nations. Thus, the idea to combine the problem triggered the
solution of the e- commerce platform for the Bumiputra lots information and purchasing
activities.
E- commerce as the dynamic technology can suit any groups of people from common to
corporate levels. The buyers, developers and the real estate agents are able to share their
information with each other replacing the conventional marketing concepts. Compare to the
traditional business platform, e- commerce is established to adapt rapidly with any changing with
The growth of e- commerce applications the barriers among sellers and buyers with the effective
revenue generates to offset the operating costs. e- commerce has change the traditional method
of getting information and shopping. The cross border information transfer is able to transfer
more information and enhance the knowledge and ability of the buyers to find right dream house.
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The support from the giant players in the property market will enhance the credibility of the e-
commerce platform. The more information provided, the better the buyers aware of their right in
term of the better financial assistance to budget allocation. The buyers will learn more on their
right, learn on the litigation process as the entire sales and financing process that actually can cut
more costs.
Market segmentation is the division of a heterogeneous market into a buyer's units are
homogeneous, which to every buyer homogenous unit was used as target markets reached by its
own marketing mix. Thus the original market and comprehensive one, then divided or segmented
by marketers into several pieces when the market is homogeneous. The homogeneity of the
Given the extent of the market, then the market segmentation activities must be carried out with
Each product produced is to meet the needs and desires of consumers. So that the product can be
received must be in compliance with consumer tastes. While on the other hand with a
heterogeneous market conditions and consumer tastes are always evolving course difficult to be
follothis businessd by the company continuously. In this case the company will tend to look for a
group of consumers that are homogeneous and thus easier to understand consumer tastes. Thus
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- Services to the buyer for the better
In meeting the needs of consumers always want four important things that a good quality goods,
affordable price and good service and satisfying and timeliness. Of the four it is a very dominant
is about service. Many consumers fled to another because of service problems. The price and
quality sometimes becomes secondary compared to the service. Realizing that the market
segments must be done in order to provide service that leads to the market. Form of services
provided by the company is providing a large parking area and free. This service is also intended
Given the breadth and diversity of consumer markets, it will be difficult to serve all consumers
are very heterogeneous. Then by serving consumers that are homogeneous, the planned
marketing strategy can be lead in formulating marketing mix which includes product planning,
- Product Design
Designing products that are more responsive to the needs of the market because only by
understanding the segments that are responsive to a stimuli then marketers can design products
that fit the needs of this segment. Research techniques developed in recent years such as Factor
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Market segmentation helps the management to detect anyone who would undermine market its
products. The competitor that has the ability to provide an alternative choice for the consumer
After analyzing the market, companies that dominate a market segment with good will come to
the idea to seek opportunities. This opportunity is not always something big.
Companies that dominate the segment with good general is that they are aware of consumers.
Communication with consumers will be more effective if the company knows exactly who its
segment, including his favorite color, favorite music type, daily activities and personal opinion
about the surrounding environment. Advertising media applications will vary depending on the
Location segment for this business are focusing on big cities in Peninsular Malaysia at the
beginning. The targeted countries are Kuala Lumpur, Johor and Penang. These three cities has a
very rapid development of properties so the possibilities to found unsold properties also high. So
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1.7 Management Segment
reporting. The management segment can be any segment, except the balancing segment or
natural account segment. Typically, the management segment is a segment that has management
responsibility, such as the department, cost center, or line of business. By designating a segment
of your chart of accounts to be the management segment, you can secure access to the
This business Real Estate depends on an organized division of responsibilities in order to run an
efficient, diversified enterprise. Main decisions and responsibilities will be divided betthis
businessen the two top partners. They will focus on maintaining high quality and a cohesive
business entity. Top division managers will be given specific responsibilities such as marketing,
This business is completely departmentalized. The main departments are finance, marketing,
management, and research and development. Co-owner of the company, assumes the
responsibilities of the CFO, while the counterpart, will be responsible for the duties of CEO. The
company will make all decisions in accordance with the company mission. Employees are
delegated tasks based upon their specialty. Every six months, the two top partners will assess the
results of these tasks, and the personality of the employee involved, to determine promotion
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6.3 Management Team Gaps
The present team requires business development and administrative support. Most of the partners
have been working in business environments where this kind of support was provided to them as
part of a larger organization. This business will turn to Dynamic Public Relations to help create
business development programs, such as speaking opportunities and magazine article insertions,
as forums and seminars that are important to our ongoing development. Regarding
administration, this business need a strong finance manager to guard cash flow. Our partners are
not accustomed to the worries of cash flow, but they have the sense to listen to reason and deal
The following table summarizes our personnel expenditures for the first three years, with
compensation increasing from less than RM100K the first year to about RM150K in the third.
The founding partners will take limited compensation for the first three years until earnings are
substantiated and growth is assured. This business believe this plan is a compromise fairness and
expedience and meets the commitment of our mission statement. The detailed monthly personnel
PERSONNEL PLAN
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Sam (CEO) RM15,600 RM20,000 RM25,000
TOTAL PEOPLE 8 14 14
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1.8 Financial Segment
The following table and chart gives the forecasted earnings sold properties. This business
perceive a gradual increase in the total number of units over the next year. As time goes on, the
monthly per-unit price will slowly ascend, coupled by the decline in cost over time, producing an
increased per-unit profit. From our opening in January to June, this business expect that all units
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SALES FORECAST
Unit Sales
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Luxury Suites 29 54 60
Sales
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Direct Unit Costs Year 1 Year 2 Year 3
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1.9 Harvest Strategy Segment
particular product, brand or line of business due to a company's management determining the
required expense to attempt to boost sales any further would not be justified by likely
future revenues from the product or brand line. A harvest strategy typically results when a
product or brand line has reached cash cow status, the stage of product maturity beyond which a
product is unlikely to show any significant sales growth from continued investments in sales and
marketing. The term "harvest strategy" describes the process whereby a company intends to
harvest the profits from a cash cow in order to fund investment in development or sales and
marketing efforts for other products with more promising sales growth potential.
The first harvest strategy is selling the business, product line, or company. In entrepreneurial
circles, this is also often referred to as an exit strategy because the entrepreneur is going to exit
the company and be free to run another venture. Once the entrepreneur has created a business
and gotten it to a certain size and profitability, they sell it to another person or company that can
take their idea and grow it further. This business from the entrepreneur's perspective, they have
gotten a very large increase in revenue and also cut off expenses completely. The two primary
methods are the initial public offering, or IPO, and sale to another company. With an IPO, the
investors might see a dramatic rise in the value of their shares. The company will then be a
public company, so will have to operate under more regulations. With a sale to another company,
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1.10 The Milestone Schedule Segment
The accompanying table lists our company's milestones, including dates, management
responsibility, and budgets. This table indicates our expectations from the company as this
business as outlining our plan for startup. The table shows the anticipated divisions that are to
occur within the company as it grows, as this business as an increase in units owned.
This is an initial assessment, and THIS BUSINESS will continually adjust in order to sustain our
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MILESTONES
Totals RM680,500
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1.11 References
Yusof Y. 2013. The effectiveness of public sector management in Malaysia. Master Thesis Paper.
Hong T.T. 2012. The impact of neighborhood types on the prices of residential properties.
Fernandez T. 2013, August 6. Bumiputera discount: a sensitive topic that must be addressed.
discount-a-sensitive-topic-that-must-be-addressed/
Aruna P. 2015, September 11. Unsold property units on the rise in Malaysia. Retrieved on 10th
news/2015/09/11/unsold-property-units-on-the-rise-in-malaysia/
Takatoshi I. & Yuko H. 2007. Bank restructuring in Asia: Crisis management in the aftermath of
the Asian financial crisis and prospects for crisis prevention- Malaysia. RIETI Discussion
Mustapha A.H. & Adnan H. 2008. Facility management challenges and opportunities in the
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Jusoh Z. & Goh H.L. 2012. Factor influencing consumers attitude towards e- commerce
purchase through online shopping. International Journal of Humanities and Social Science.
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