Professional Documents
Culture Documents
Model the way 1. Clarify values by finding your voice and affirming
shared values.
2. Set the example by aligning actions with shared
values.
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Live the shared values: 1. Spend Your Time and Attention Wisely
2. Watch Your Language
3. Ask Purposeful Questions
4. Seek feedback
Spend Your Time and Attention 1. How to spend your time is the single clearest
Wisely indicator of what's important to you, and have
tremendous influence on those around them.
2. the behaviors and actions of leaders send clear
messages to others about what's important and
what's merely lip service.
3. Whatever your values, they have to show up on
your calendar an on meeting agenda for people to
believe that those values are significant.
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Ask Purposeful Questions: 1. The question leader ask are also quite powerful
in focusing attention.
2. When leader ask questions, they send
constituent on mental journeys.
3. Questions develop people, help them escape
the trap of their own paradigms by
broadening their perspective and forcing them to
take responsibility for their own viewpoint.
4. Asking a good questions reduces the risk that a
decision might be undermined by either
inadequate consideration or unexpected
opposition.
learning to be a good leader You signal to others your openness to doing what
requires great Self-awareness, is right, and make it easier for others to be
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and it requires making yourself receptive to learning about how well they are
vulnerable By asking for modeling the way.
feedback
Words and deeds must be All levels and in all situations. It's not just what you
aligned at do that demonstrates consistency between word
and deed. Every team member, partner is a sender
of signals about what's valued. Therefore, you need
to look for opportunities to teach not just by your
example but also by taking on the role of teacher
and coach
(exemplary leaders know that people learn
valuable lessons from how unplanned as well as
planned events are handled)
Confront critical Incident Are those events in the lives of leaders and
organizations that offer the chance to improvise
while still staying true to the script.
The researcher shows that when stories are a much more effective means of
leaders want to communicate communication than are corporate policy
standards statements, data about performance, and even a
story plus the date. information is more quickly and
accurately remembered when it is first presented in
the form of an example or story.
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Reinforce Through Systems and Key performance measures and reward system are
Process among the many methods available to you.
Recruitment, selection, on-boarding, training,
information retention and promotion systems are
also important means by which you can teach
people how to enact values and align behavior.
They all send signals about what is valued and
what is not, and they must be aligned with the
shared values standards that you're trying to instill.
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