David Williamson

23 Well Green Court

Glasgow, Glasgow (City Of) G43 1RJ

07958 193559

piedpiperplayz@gmail.com

Summary

I am an exceptional leader talented at Customer Service, Sales and Interpersonal Skills, who is also technically-savvy
with outstanding relationship building, training and presentation skills. I am a motivated person with solid experience
managing all levels of large scale projects, including budgeting and administration and an extremely organised,
independent worker with strong time-management skills.

Skills
Work History

December 2015 to February 2016

Pizza Hut St Enoch

Team Member

Achieved increased sales and customer satisfaction by being friendly and courteous.
Stocked shelves and supplies and organised displays.
Organised racks and shelves to maintain the visual appeal of the store.
Verified that all customers received receipts for purchases.
Developed positive customer relationships through friendly greetings and excellent service.
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
Cleaned and inspected galley equipment, kitchen appliances, and work areas
Cleaned and organised eating, service, and kitchen areas
Cleaned and sterilised equipment and facilities
Cleaned garbage cans with water or steam
Consistently stayed under monthly controllable expense budget.
Drove food costs down by 33% by effectively improving inventory procedures and reducing spoilage levels.

June 2015 to September 2015

Mcdonalds Thornliebank

Crew Member

Consistently provided friendly guest service and heartfelt hospitality.

Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty whilst interacting with guests, team members and managers.
Operated the drive-thru window and sales register quickly and efficiently.
Greeted customers and provided excellent customer service.
Pleasantly and courteously interacted with customers.
Maintained high standards of customer service during high-volume, fast-paced operations.
Built loyal clientele through friendly interactions and consistent appreciation.
Cross-trained and coordinated scheduling with team members to ensure seamless service.
Prepared drinks and ice cream items.
Prepared all food orders within a 2-3 minute time frame.
Assembled food orders while maintaining appropriate portion control.
Prepared speciality foods such as pizzas and sandwiches, following specific methods that required quick prep
time.
Verified that prepared food met all standards for quality and quantity.
Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved
procedures.
Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
Handled currency and credit transactions quickly and accurately.
Followed food safety procedures according to company policies and health and safety regulations.
Prepared quality products while maintaining proper food safety practices, portion control and presentation
within service goal times.
 Strictly followed all cash, security, inventory and employment policies and procedures.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, car park, bin
area and pavement.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Reported to each shift on time and ready to work.
Performed all position responsibilities accurately and in a timely manner.
Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
Routinely moved and stocked food products weighing up to 20 kg.
Diligently restocked work stations and display cases.
Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
Prepped items for later use to save staff time during busy hours.

May 2012 to June 2016

Saffron UK Wide

Team Leader

Consistently provided professional, friendly and engaging service.

Skilfully promoted items on beverage lists and restaurant specials.
Followed all health and safety policies when handling food and beverages to uphold proper standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Routinely supported other areas of the restaurant as requested, including answering telephones and
completing financial transactions for other staff.
Set dining tables according to type of event and service standards.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Quickly recorded transactions in computer system to deliver prompt service.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Immediately reported accidents, injuries or unsafe work conditions to manager.
Developed and maintained positive working relationships with others to reach business goals.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and
ingredients.
Provided friendly and attentive service.
Inventoried and restocked items throughout day.
Precisely described menu items and special offerings and appropriately identified wine pairings.
Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into
the register.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and
courteously.
Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
Assisted with the BBQ station, banquet setup and service, patio area service, dishwashing and packaging
food for take-away service.
Verified cash drawer against the day's receipts.
Cleared, cleaned and set tables in a quiet and efficient manner.
Restocked the salad bar and buffet, refilled condiments, organised pantry area and swept and mopped floors.
Resolved guest complaints quickly and efficiently.
Received frequent customer compliments for going above and beyond normal duties.
Assertively upsold alcoholic beverages, appetizers and desserts.
Delivered quality service by providing a warm and welcoming environment.
 Assisted colleagues whenever possible.
Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate
drinks orders.
Moved and arranged tables, chairs and place settings and organised seating for groups with special needs.
Continually monitored dining rooms for seating availability, service, safety and wellbeing of guests.
Effectively listened to, understood and clarified guest concerns and issues.
Maintained complete knowledge of restaurant menu, including daily specials.
Monitored guests for intoxication and immediately reported concerns to management.
Operated all kitchen equipment adeptly.
Consistently kept kitchen areas clean and free of debris and water.
Routinely removed rubbish and debris from restaurant.
Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
Inspected, pulled and stacked cleaned items and sent dirty items back for re-scrubbing and re-washing.
Sorted, soaked and washed cutlery.
Emptied and maintained rubbish bins and outdoor bin area.
Cleared and reset tables and kept dining room and work areas clean.
Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
Quickly set up and cleared tables and stocked all work stations.
Stocked and maintained cleanliness of stations.
Served beverages, bread and butter, and replenished items as necessary.
Folded napkins throughout the day to maintain an adequate supply.
Routinely carried large loads of dishes to kitchen for washing.
Maintained clean dining room, lobby and service areas at all times.
Maintained high standards of cleanliness and sanitation.

July 2013-August 2013

Cheaper Laptops UK Shawlands

IT Repair Technician

Resolved virus and malware issues with a 100% success rate.

Set up equipment for 5 employees, including installing cables and hardware.
Resolved 5 technical support inquiries per hour.
Installed software and operating systems on 8 company computers.
Set up and configured hardware and software on company equipment.
Maintained accurate hardware and software inventories.
Restored data, operating systems, files, documents and drivers.
Built and repaired Windows OS, Linux based OS and Apple Mac OS computers.
Trained both internal and off-site users in repairing and resolving recurring issues.
Resolved computer hardware and software, printing, installation, word processing, email and operating
systems issues.
Repaired and replaced hardware, including (but not limited to): RAM, HDD, Cooling Systems, PSU, GPU and
CPU.
Ordered necessary supplies and parts to repair malfunctioning hardware.

August 2006 to May 2012

Young Co-Operative Glasgow

Senior Team Leader

 Increased consumer awareness and achieved sales targets by providing quick friendly services.
Documented all customer enquiries and comments thoroughly and quickly.
Coordinated between billing department and customers to resolve problems.
Processed cash and credit payments rapidly and accurately.
Responded to all customer enquiries thoroughly and professionally.
Referred unresolved customer grievances to designated departments for further investigation.
Greeted customers in a timely fashion, whilst quickly determining their needs.
Created shot lists, booked talent and locations and prepared the location and set for shooting.
Managed a group of 40 people for a 6 hour event, effectively and efficiently.
Organised a live music and dance event, which went smoothly and raised over 1000 for charity.

Education

2012 Hillpark Secondary Glasgow,

Secondary Education:

Higher: Music
Intermediate 2: English, Drama, Graphics, Physics, Modern Studies, Maths
Standard Grade: French, Biology, Technical Studies

Accomplishments
My greatest accomplishment was receiving my MV200 award for 200+ hours of community volunteering.