TAHAP 4, DIPLOMA KEMAHIRAN MALAYSIA

TAHAP 4 : JAMINAN KUALITI INDUSTRI

UNIT PEMBELAJARAN

CU1 CUSTOMER REQUIREMENT ESTABLISHMENT

CU2 PRODUCT CONTROL PLAN ESTABLISHMENT
CU3 MANUFACTURING / SYSTEM AUDIT
CU4 CONTINUOUS QUALITY IMPROVEMENT
CU5 MEASUREMENT SYSTEM ANALYSIS (MSA)
CU6 NON CONFORMITY ASSESSMENT
CU7 CUSTOMER FEEDBACK ANALYSIS
CU8 QUALITY ASSURANCE DOCUMENT CONTROL
CU9 STATISTICAL PROCESS CONTROL ANALYSIS (SPC)
CU10 SUPPLIER QUALITY ASSURANCE
CU11 PRODUCT LIABILITY ANALYSIS

Co1 LA 1. IDENTIFY CUSTOMER NEEDS, REQUIREMENT AND SPECIFICATION GUIDELINES (C01/L4)

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IDENTIFY PRODUCT LIABILITY SERVICES REQUIREMENT AND PRODUCT
CONTAINMENT
3.1 Product liability services activity and shelf
life requirement
3.2 Product technical specification
3.3 Product liability services activity
requirements workflow
3.4 Method of containment
3.5 Product liability services work activities
procedure, tools and equipments, facilities and,
work schedule
3.6 Determine product liability services
activities and product shelf life requirement
3.7 Interpret product technical specifications
3.8 Determine product liability services activity
requirements workflow
3.9 Confirm method of product containment
3.10 Ascertain product liability services work
activity procedure
3.11Prepare applicable tools and equipments
3.12 Confirm product liability services facilities
3.13 Arrange product liability work schedule and
timeline

1.1 Product specification

1.2 Product delivery schedule
1.3 Packaging requirement
1.4 Product manufacturing flow
1.5 Customer needs, requirements and specification
1.6 Applicable product standard
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1.7 Determine product specification

1.8 Determine delivery schedule
1.9 Identify packaging style
1.10 Determine manufacturing process flow
1.11 Confirm customer requirements
1.12 Interpret applicable specification and requirement

LA 2. EVALUATE CUSTOMER REQUIREMENT FULFILMENT (C01/L4)

2.1 Recording format

2.2 File and record keeping procedures
2.3 Checklist
2.4 Quality Function Deployment (QFD)
2.5 Product / process interpretation technique
2.6 Information accuracy checklist
2.7 Customer requirements
2.8 Customer relation
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2.9 Check the information accuracy

2.10 Assess the customer requirement adequacy
2.11 Determine recording format
2.12 Adhere to file and record keeping procedures
2.13 Compile customer requirement
C03
1. Identify types of audit
2. Identify audit
procedure and
requirement
3. Prepare audit
schedule and checklist
4. Prepare audit
document
5. Execute audit
activities
6. Evaluate audit finding
completion and
accuracy
7. Report of auditing
activities

IDENTIFY TYPES OF AUDIT (

1.1 Type of audits 1.15 Determine type of audit

1.2.1 Internal quality audit 1.16 Determine product / process to be audit
1.2.2 Supplier audit 1.17 Determine audit flow
1.2.3 Third party audit 1.18 Determine audit procedure
1.3 Product / process flow 1.19 Interpret audit requirement
1.4 Audit process flow 1.20 Determine the area to be audited
1.5 Audit procedure 1.21 Confirm audit schedule
1.6 Audit requirement 1.22 Arrange auditor / audited
1.7 Area to be audited 1.23 Produce audit checklist
1.24 Items and criteria to be audit
1.8 Audit schedule 1.25 Previous audit concern
1.9 List of auditors 1.26 Acquire audit document
1.10 Audit checklist 1.27 Arrange document location
1.11 Items and criteria 1.28 Identify audit samples
1.12 Audit documents
1.13 Document location
1.14 Audit samples

2 EXECUTE AUDIT ACTIVITIES (C03.05 / L4)

2.1 Audit notification 2.5 Notify auditee

2.2 Audit opening meeting procedure 2.6 Conduct audit opening meeting
2.3 Audit technique 2.7 Observe audit findings
2.4 Classification of non conformance 2.8 Classify audit non conformance
2.9 Conduct audit closing meeting

3 EVALUATE AUDIT FINDING COMPLETION AND ACCURACY (C03.06 / L4)

3.1 Product / process audit compliance 3.5 Assess number of non conformance
3.2 Type of non conformance 3.6 Assess audit compliance
3.3 Audit completion 3.7 Check audit completion
3.4 Audit reporting

4 REPORT OF AUDITING ACTIVITIES (C04.07 / L4)

4.1 Reporting format 4.4 Determine reporting format

4.2 Supplier performance 4.5 Record supplier performance
4.3 Record and data control procedure 4.6 Adhere to record keeping procedure

C04
LA 1. IDENTIFY ACTIVITIES OF CQI PROGRAMME (C04.01,C04.02/L4)

1.1 List of continuous quality improvement 1.4 Determine activation of CQI

1.2 Improvement guidelines and flow 1.5 Determine area improvement
1.3 Improvement scope 1.6 Determine improvement dateline
LA 2. PREPARE QUALITY IMPROVEMENT PLAN ACTIVITY(C04.03/L4)

2.1 Quality improvement tools 2.4 Determine quality improvement tools

2.2 Suitable improvement activity 2.5 Decide suitable improvement activity
2.3 Area of improvement 2.6 Confirm area of improvement

LA 3. EXECUTE VALUE ADDED VALUE ENGINEERING (VA/VE) (C04.04, C04.05/L4)

3.1 VA/VE elements 3.9 Determine VA/VE elements

3.2 VA/VE task force 3.10 Form VA/VE task force
3.3 VA/VE technique 3.11 Apply VA/VE technique
3.4 Reject rduction programme 3.12 Conduct reject reduction programme
3.5 Process capability 3.13 Apply process capability
3.6 Calculation technique 3.14 Calculation technique
3.7 Equipment capability 3.15 Calculate equipment capability
3.8 Capability index table 3.16 Refer capability index table

EXECUTE QUALITY FUNCTION DEPLOYMENT (QFD) C04.07, C04.08, C04.09 / L4

4.1 QFD technique 4.5 Apply QFD technique

4.2 Operating characteristic of product against
customer needs
4.3 Effectiveness of improvement activities
4.4 Product / process improvement result
4.6 Compare operating characteristic of
product against customer needs
4.7 Assess effectiveness of improvement
activities
4.8 Check product / process improvement
4.9 Compare improvement result

C06 CONFIRM PROCESS, PRODUCT, METHOD, ASSESSMENT OF NON

CONFORMITY
Identify product/process non-conformance control requirements

Plan non-conformance control parts activity

Segregate non-conformance product/process

Execute non-conformance product disposition

Conduct corrective action meeting

Monitor corrective action effectiveness

Report product/process non-conformance control activities

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1.1 Process non conformity assessment material
requirement
1.2 List of product specifications
1.3 Process non conformity assessment work
scope
1.4 Incoming process non conformity assessment
workflow
1.5 Purposes and applicable of non-conformity
assessment procedure
1.6 Product/process non conformity assessment
sheet
1.7 Non conformity assessment sheet and location
1.8 Method and technique of non-conformity
assessment
LA 2. EVALUATE NON CONFORMITY ASSESSMENT RESULT
2.1 Non conformity accuracy, specification and
appearance within tolerance and requirement
2.2 Non conformity result
2.3 Non conformity report, format, criteria and
record keeping procedure
2.4 Critical control points
2.5 Critical control items technique
C07 NALYSE CUSTOMER FEEDBACK INFORMATION / SURVEY (C07/L4, C08/L3)
IDENTIFY PRODUCT LIABILITY SERVICES REQUIREMENT AND PRODUCT
CONTAINMENT
3.1 Product liability services activity and shelf
life requirement
3.2 Product technical specification
3.3 Product liability services activity
requirements workflow
3.4 Method of containment
3.5 Product liability services work activities
procedure, tools and equipments, facilities
and, work schedule
EVALUATE PRODUCT LIABILITY SERVICE WORK ACTIVITIES
4.1 Field failure investigation and analysis
4.2 Corrective and preventive action technique
1.9 Interpret incoming materials process
non conformity assessment requirement
1.10 Refer product specification
1.11 Determine process non conformity
assessment work scope and workflow
1.12 Determine applicable and purposes of
product and process non conformity
procedure
1.13 Determine non conformity
assessment sheet and procedure
1.14 Obtain non conformity assessment
sheet and location
1.15 Obtain method and technique of non-
conformity assessment
2.6 Confirm non conformity accuracy,
specification and requirement
2.7 Asses non conformity result
completeness
2.8 Determine non conformity activities
reporting, format, writing procedure and
record keeping procedure
3.6 Determine product liability services
activities and product shelf life requirement
3.7 Interpret product technical specifications
3.8 Determine product liability services activity
requirements workflow
3.9 Confirm method of product containment
3.10 Ascertain product liability services work
activity procedure
3.11Prepare applicable tools and equipments
3.12 Confirm product liability services facilities
3.13 Arrange product liability work schedule
and timeline
4.7 Conduct field failure investigation and
analysis
4.3 Assessment of customer satisfaction
4.8 Apply corrective and preventive action
related to product liability technique
4.4 Assessment of corrective and preventive
4.9 Asses customer satisfaction related to
action effectiveness product liability
4.5 Supplier delivery, quality performance,
4.10 Asses effectiveness of corrective and
product conformances and performance chart
preventive action
4.6 Reporting format, supplier performances
4.11 Asses supplier delivery, quality
and, record and data control procedure
performances
4.12 Review supplier product conformances
and update supplier performance chart
4.13 Record product liability services activities
LA 3. PLAN PRODUCT/PROCESS NON CONFORMANCE CONTROL REQUIREMENTS
(C06.01/L3,C06.02/L3)

3.1 Type of product/process non 3.9 Determine type of non-conformances

conformances
3.2 Product /process specifications and
requirements
3.3 Product/process non conformance area
3.4 Product/process non-conformances
3.5 Non-conformance control parts status
3.6 Procedure of controlling of non
conformance parts
3.7 Non conformance working schedule
3.8 Non-conformance control parts manpower
allocation
3.10 Determine product/process non
conformance area
3.11 Classify product/ process non-
conformances
3.12 Determine type of product/process
deviation
3.13 Determine non conformance control parts
status
3.14 Determine procedure of controlling of non
conformance parts
3.15 Determine non conformance working
schedule

LA 4. EXECUTE NON CONFORMANCE PRODUCT/PROCESS NON CONFORMANCE

CONTROL REQUIREMENTS (C06.03/L3,C06.04/L3)

4.1 Sort non conformance parts containment
4.2 Separate good and bad product/process
4.3 Quarantine non conformance product/part
4.4 Track conformance product/part
movements
4.5 Disposition category
4.6 Quarantine disposition item
4.7 Disposition item specification
4.8 Sort non conformance parts containment
4.9 Separate good and bad product/process
4.10 Quarantine non conformance
product/part
4.11 Track conformance product/part
movements
4.12 Determine disposition category
4.13 Quarantine disposition item
4.14 Conform disposition item specification

LA 5. CONDUCT CORRECTIVE ACTION (C06.05/L3,C06.06 /L3, C06.07/L3)

5.1 Product/process non conformance data 5.8 Gather product / process non conformance
collection technique data
5.2 Root cause of problem investigation 5.9 Investigate root cause of problem
technique 5.10 Initiate process deviation correction
5.3 Effective corrective action flowchart
5.4 List of conformances status
5.5 Non conformance product/part segregation
guidelines
5.6 Assessment of non conformance
product/part corrective action effectiveness
5.7 Report product/process non conformance
control activities
5.11 Initiate corrective action
5.12 Asses non conformances status
5.13 Asses non conformance product/part
segregation
5.14 Asses non conformance product/part
corrective action effectiveness
5.15 Record product/process non
conformance control activities

3.1 Type of customer companies

3.2 Customer feedback workflow
3.3 Customer suggestion
3.4 Method to rectify customer feedback
3.5 Customer feedback information/ survey
data
3.6 Customer feedback information/ survey
data location
3.7 Customer feedback information/ survey
analysing technique

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3.8 Determine type of customer companies

3.9 Determine customer suggestion
3.10 Determine customer feedback workflow
3.11 Confirm method to rectify customer feedback
3.12 Identify customer feedback information/ survey data
3.13 Obtain customer feedback information/ survey
3.14 Analyse customer feedback information/ survey
3.15 Suggest problem solving customer feedback

REPORT CUSTOMER SATISFACTION MEASUREMENT (C07/L4,C08/L3)

4.1 Customer feedback analysis timely activities reporting format

4.2 Customer feedback analysis timely reporting criteria
4.3 Procedure to write Customer feedback analysis timely report
4.4 Record keeping procedures
4.5 Customer feedback satisfaction accuracy within tolerance
4.6 Customer feedback satisfaction according to specification
4.7 Customer feedback satisfaction appearance according to requirement
4.8 Customer feedback satisfaction completeness
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4.9 Determine customer feedback analysis timely activities reporting format

4.10 Determine customer feedback analysis timely reporting criteria
4.11 Determine procedure to write customer feedback analysis timely report
4.12 Adhere to record keeping procedures
4.13 Confirm customer feedback satisfaction accuracy within tolerance
4.14 Confirm customer feedback satisfaction according to specification
4.15 Asses customer feedback satisfaction appearance according to requirement
4.16 Asses customer feedback satisfaction completeness