Manila Doctors Hospital

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES 1
CHAPTER 1
THE ORGANIZATIONAL OVERVIEW
A. About the Hospital

Manila Doctors Hospital (MDH) is a premiere private tertiary hospital operating
at 667 United Nations Avenue, Ermita, Manila, Philippines. It was founded in 1956 by a
group of doctors, under the corporate name Manila Medical Services, Inc. (MMSI). In
1979, Metrobank Foundation, Inc. (MBFI) acquired majority shares of MMSI.
Located along United Nations Avenue in the old business district of Metro
Manila, which is also considered the tourist district of Manila, MDH is a stones throw
away from Chinatown. It has entry and exit points on both United Nations Avenue and
Teodoro M. Kalaw Avenue. Its T.M. Kalaw faade faces the Department of Tourism and
the eastern side of Rizal Park.
MDH operates only in the Philippines, but it serves many international clients and
plays an active role in promoting medical tourism in the country.
B. MDH Social Vision
We are a health institution providing holistic care that exceeds industry
standards and that anticipates and responds to the needs of the patients, their
families and relevant communities.

Driven by our determination to make healthcare accessible to the
marginalized and the underserved, we consider it our ardent commitment to
provide service that is guided by ethical standards and improve the healthcare
delivery system with pronounced social impact. These establish Manila
Doctors Hospital as a vital partner of the Department of Health, local
government units and other like-minded institutions in empowering the
communities and the public we serve to sustain health and wellness.
We are engaged in heightening the consciousness and the participation of the
public in targeted health and environmental issues in the global community.
C. MDH Mission and Vision
In 1979, Dr. George S.K. Ty, Group Chairman of the Metrobank Group and
founder of the Metrobank Foundation, Inc., the parent company of Manila Doctors
Hospital, envisioned MDH to become the leading center of excellence and wellness in the
Philippines. His vision had MDH providing world-class holistic, quality, and safe patient
care.
As such, in keeping with its our goal to serve as a health and wellness center for
all Filipino and international clients, MDH adheres to a three-fold mission:

To operate a world-class hospital
To undertake training and research programs to continually improve

quality and safe services
To pursue corporate social responsibility programs
D. Corporate Objectives
To provide health care services that meet the needs of:
Clients or customers
All pertinent statutory and regulatory requirements, and
The expectations of MDH top management
To conduct training programs that will continually improve services
To conduct researches that will continually improve services
To provide competent staff at all times
To establish and continually improve the quality management system
To provide corporate social responsibility services programs for the
underprivileged and underserved in the community

E. Quality Policy
Excellent performance in all services and authorized functions
Effective and efficient health services, training, and research
Patient-centered personnel, and continually improvement of services so as to
achieve excellence in quality and safe health care
F. Core Values
MDH abides by these principles in its relationship with internal and external
stakeholders and the public:
Quality
Accountability
Innovativeness
Social Responsibility
Teamwork
Professionalism
Respect
Integrity
Compassion
Excellence
CHAPTER 2
MANAGEMENT ASPECT
A. Management Summary
MDH fosters good governance and effective leadership by providing the
necessary structures and processes to sustain patient safety and quality improvement. The
leadership responsibilities are well-defined and constantly evaluated. The Hospital is
guided by a well-communicated and practiced vision, corporate objectives, quality
policy, and core values, which are evaluated semi-annually in terms of relevance and
achievement. It has a well-documented performance review and planning process with a
strategic plan that was formulated in 2011. The said planning process, which shall guide
MDH until 2013, is supported by an operational plan and a balanced scorecard properly
cascaded to monitor expected outcomes. MDH is supported by a system of financial
planning and control. It utilizes a bottom up budgeting process that encourages unit
heads to be financially accountable. Periodic reporting is made in various levels.
B. Management Ownership
Board of Directors:
Dr. George S.K. Dr. Antonio S. Mr. Aniceto M. Mr. Jose Ma K.
Ty Abacan Jr. Sobrepea Lim
Honorary Chairman Chairman/Acting Vice Chairman Director
President
Mr. Augusto P. Dr. Dante D. Dr. Mario Joselito Dr. Mark Richard
Palisoc, Jr. Morales M. Juco C. Kho
Director Director Director Director

Dr. Cecilio K. Dr. Terrence L. Dra. Francisca
Pedro Cham DC. Roa
Director Director Director
Advisory Board
Mr. James Go Mrs. Elvira Ong
Mrs. Mary V. Ty Dr. Reynaldo O. Adviser Chan
Adviser Joson Adviser
Adviser
Corporate Officers:
Dr. George S. K. Dr. Antonio S. Dr. Dante D. Dr. Hian Ho N.
Ty Abacan Jr. Morales Kua
Honorary Chairman Chairman /Acting Senior Vice FVP for Corporate
President President for Affairs
Medical Affairs
Dr. Mario Joselito Dr. Terrence L. Dr. Nelson S. Dr. Mark Richard
M. Juco Cham Abelardo C. Kho
FVP Medical VP Deputy Assistant Medical VP for Medical
Director Administrative Director Service Operation

Mrs. Anjanette T. Mr. Joaquin Sy Atty. Alexander P. Mr. Joshua E.
Dy-Buncio Corporate Secretary Mendoza Naing
Treasurer Assistant Corporate Controller
Secretary
C. Products and Summary
MDH defines itself as a private tertiary hospital. Based on the DOH definition, a
tertiary hospital is a medical center with a full complement of services and specialties
and state-of-the-art facilities. The services of MDH include:
Internal Medicine Otorhinolaryngology
- Allergology & Immunology - General Otorhinolaryngology
- Cardiology - Otology
- Dermatology - Clinical Audiology
- Endocrinology - Neuro-otology and Skull Base Surgery

- Gastroenterology and Endoscopy - Laryngology and Phoniatrics
- General Internal Medicine - Head and Neck Tumor Surgery
- Hematology - Head and Neck Reconstructive Surgery
- Infectious Diseases - Facial Plastic and Reconstructive Surgery
- Medical Oncology - Maxillofacial Trauma
- Nephrology - Otolaryngic Allergy
- Neurology - Rhinopharyngology
- Psychiatry - Sleep Medicine and Surgery
- Pulmonary Medicine
- Rheumatology
- Toxicology
Cardiovascular Center Nuclear Medicine
- Cardiovascular Surgery - Bone Densitometry
- Cardiovascular Catheterization Laboratory - Gamma Camera
- Cardiovascular Anesthesia - Nuclear Cardiac Imaging
Oncology Rehabilitation Medicine
- Chemotherapy - Physical Therapy
- Occupational Therapy
- Speech Therapy
Radiology Pharmacy
X-Ray
Ultrasound Emergency Medicine
CT Scan
Mammography
Industrial Medical Services Special Areas
- Pre-Employment Exams - Intensive Care Unit
- Company Consultations - Coronary Care Unit
- Annual Exams - Endoscopy Unit
- Diagnostic Executive Check-up - Dialysis Unit
Obstetrics - Gynecology Ancillary Services
- Gynecological Oncology - Heart Station
- Infertility & Laparoscopy - Electrocardiography
- Infectious Diseases - Echocardiography
- Ultrasound - Pulmonary Services
- Perinatology - Neurophysiology Services
- Reproductive Endocrinology & Infertility - Otorhinolaryngology Services
- Trophoblastic Diseases
- Urogynecology
Surgery Dental Medicine
- General Surgery - Oral Maxillofacial Surgery
- Burns - Dental Implants
- Neurosurgery - Management of Temporomandibular
- Pediatric Surgery Joint Disorders
- Plastic and Reconstructive surgery - Orthodontics
- Thoracic and Cardiovascular surgery
- Urology
- Minimally Invasive Surgery
Orthopedic Surgery Specialty Centers
- General Orthopedics - Aesthetic Surgery and Dermatology
- Trauma - Child Neurosciences
- Pediatric Tumors - Pain Management and Wellness
- Arthroscopy - PRO-HEALTH Center
- Hand Surgery - Geriatric Multidisciplinary Clinic
- Spine Surgery - Vision Center
- Sports Medicine
Extracorporeal Pastoral Care
Shockwave
Lithotripsy
Ophthalmology
- General Ophthalmology
- Pediatric Ophthalmology
- Cataract & Refractive Surgery
- Cornea and External Disease
- Glaucoma
- Oculoplastics and Orbit
- Ocular Oncology
- Retina and Vitreous
- Uveitis
- Neurophthalmology
D. Corporate Governance
D.1. Role of Board of Directors
achievement. It has a well-documented performance review and planning process with a
strategic plan that was formulated in 2011. The said planning process, which shall guide
MDH until 2013, is supported by an operational plan and a balanced scorecard properly
cascaded to monitor expected outcomes. MDH is supported by a system of financial
planning and control. It utilizes a bottom up budgeting process that encourages unit
heads to be financially accountable. Periodic reporting is made in various levels.
The Hospital is governed by a Board of Directors (the highest governance body)
led by a Chairman, the President, two Senior Vice Presidents, the Hospital Director, and
three Directors (one for each directorate). The Board of Directors is led by a Chairman
who is not an executive officer. The following committees support the governance
structure at various levels: Executive Committee (ExCom), Management Committee
(ManCom), and the Senior Management Team.

There are 10 members in the Board of Directors; six are independent/non-
executive members. There are two representatives who are members of the Medical Staff
Association, conferred and endorsed by a Nominations Committee. It is chaired by a
highly competent and experienced executive. The Internal Auditor reports to the Board of
Directors.
The three directorates cover the three major areas of the Hospitals: the Finance
Directorate, Administrative Directorate, and the Medical Directorate. The Finance
Directorate oversees the financial performance of the entire Hospital and ensures that
proper monitoring and control systems are in place. The Administrative Directorate takes
care of the support operations of the Hospital. It also oversees the Hospitals Business
Development Division as well as the outsourced operations of the Housekeeping and
Linen Service and Security. The Medical Directorate includes the Medical Services
Division and the Allied Medical Services Division. It oversees the medical services
offered by the Hospital and the activities and services of doctors and allied health
professionals at MDH.
Shareholders and employees provide recommendations or seek direction from the
highest governance body. With the help of data culled from surveys and consultations,
these recommendations and directions are implemented prior to every annual planning
conference. A process of collaboration, communication, and coordination is done in each
unit of the Hospital. Employees are represented by their corresponding division heads
during executive meetings and their opinions and comments are taken into consideration.
D.2. Internal Stakeholders
Regular employees. They are empowered to pursue their assigned tasks, Hospital
and proactive decisions are encouraged to be made at every level. They participate in
strategic and operational planning of the hospital by providing their inputs through
surveys. They are given the opportunity to give suggestions during departmental and
divisional meetings and during the Hospital Affairs Update (HAU) a bi-annual report
given by the hospital director.
Aside from their contributions based on authorized functions, MDH employees
also play an active role in the development of various processes within their functional
areas. Some of them are appointed as members of various cross functional committees
and task forces dealing with different segments of hospital operations (e.g. Internal
Quality Auditors, Trainer Corps, Committee on Cafeteria Committee, Obligation
Committee, and Sports Committee). They actively participate in volunteer work through
the official hospital volunteer organization called the MDH Purple Hearts Club. The
MDH Employees Association (MDHEA) is one of the three key partners of the Hospital.
Doctors and trainees. They are engaged by the Hospital to participate in setting
the directions regarding the various health and medical services offered by the Hospital.
They are made accountable to discharge the function of various positions, medical or
administrative, where they are appointed. They serve as officers in the medical, training,
and research undertakings of MDH. Moreover, doctors are encouraged to participate in

various hospital activities such as Continual Improvement Program, sports tournaments,
and research competitions. During hospital CSR undertakings, specifically during
medical missions, doctors take on an active role. There exist rewards and recognition
programs where deserving physicians are recognized and rewarded at the end of each
year as part of the anniversary celebrations. The Medical Staff Association (MSA) is the
second key partner of the Hospital.
Stockholders. An annual stockholders meeting is held wherein stockholders are
informed of the state of the affairs of the Hospital. They are also informed of the
Hospitals highlights and activities through Good Health - the official publication of
MDH; through the hospitals website, print advertisements and publicity efforts (press
releases, TV episodes). The stockholders are the third key partner of the Hospital.
D.3 External Stakeholders
MDH establishes strategic partnerships with different institutions for purposes of
synergistic complementation and mutual benefit. These partnerships are established with
institutions whose visions, missions, and values are aligned with that of the Hospital.
Partners are either locally or internationally based. MDH observes the highest standards
of ethics in entering into these agreements.

Patients and relatives. MDH ensures that patients and their relatives are fully
aware of the relationship between them and the Hospital. Transparency and openness are
observed with respect to the Hospital and its team members responsibility to patients.
They are well informed of their rights and responsibilities while they are within the
jurisdiction of the Hospital. Their inputs are solicited in regular customer surveys and the
suggestions are taken into consideration in the improvement efforts of hospital processes
and in operations planning.
Vendors (service providers and suppliers). MDH engages its vendors by setting
a good example to do responsible business, by being a good corporate citizen, and
enabling them to grow with hospital by imparting to them the virtue of practicing quality
standards. MDHs vendors are constantly updated through regular communication and
regular meetings. The Hospital prefers vendors with good manufacturing practices that
are compliant to its standards and policies.
Community and school. Engagement of the community and school is done using
triangulation of methodologies such as: partnership in governance, community and
school diagnosis and program planning, and implementation and evaluation. The
students, teachers, community members, and hospital staff collaborate in the attainment
of community-oriented healthcare and delivery and other projects such as youth
mentoring, environmental safety, and disaster risk reduction.

Health Maintenance Organizations (HMOs) Corporate Guarantors.
Physician coordinators are involved in periodic meetings dealing with patient
management success, collaborative endeavors to address patients needs and safety, and
best practices. The contribution of corporate guarantors, HMOs and MDH are validated
through intensive patient satisfaction surveys as well as increasing patronage of services.
Accrediting bodies. MDH commits to improve customer access to its quality
products, and safe services as validated by AJA Registrars (ISO 9001: 2008 certifying
body), Accreditation Canada International, PhilHealth, and the Department of Health.
These bodies serve as partners in formulating, implementing, and setting of international
standards of quality and safe healthcare.
Government agencies. MDH complies diligently and conscientiously with the
requirements and standards set by government agencies, from local government units, the
Department of Health, Department of Labor and Employment, Department of
Environment and Natural Resources, Laguna Lake Development Authority, and other
applicable entities, which affect the operations of the Hospital. It takes upon itself to be
aware of the latest policies, circulars, and directives of government agencies and ensures
that all internal stakeholders are duly informed for judicious compliance.
According to the sustainability report of Manila Doctors Hospital (MDH), they
are already showing good governance and effective leadership by providing necessary
structures and processes to sustain patient safety and at the same time quality
improvement. It is also stated that their leaders responsibility were all well defined and
constantly evaluated, they also have a good communication. Their policies and rules were
guided by their well define mission, vision, corporate objectives, quality policies and core
values. They also give equal importance to other stakeholders such as employee which
good in both parties. It is truly effective that they give equal importance and opportunity
to other stakeholders because it will give them a good performance thus providing a good
return in the hospitals earnings. They have also a good relationship with the
stockholders, in fact they currently have an annual stockholders meeting in order to
assess the companys state.
According to them the Board of Directors who are responsible for ensuring that
the policies most importantly the internationally agreed standards are followed, held a
meeting six times a year while the Executive and Management Committee who provide
governance and effective organization, meet every month. The performances of the
highest governing body is annually- every end of the year, are evaluated and serves as a
reference for reappointment or disengagement, which is good because in order for a
company to have an successful fruit, the leaders should be evaluated to know if they are
fit for the position, and if not they should find someone who is willing and skillful leader
who will lead the company because at the end of the day the main goal of the companies
is to maximize their profits.
The Board of Directors should communicate more often by providing more
meetings. Currently, they meet 6 times a year which is for us long enough to settle issues
that needed immediate attention from the highest power, we think a monthly meeting will
be enough to settle possible issues and problems company may face. They also need to
have a constant communication with their stockholders by providing them some emails
regarding on the standing of the company. Continue to have an advisory board in order to
have an opinion coming from an independent person. They should add an addition
directorate who will be responsible for the Nursing Service division and Human Resource
division so that Hospital director will not be burden on handling 2 divisions, also he only
needed to communicate with the directorates. In terms of evaluating governing bodies,
they should have at least 2 evaluations a year: one in mid-year and another on the year
end, the mid-year evaluation is subject to probation if they are not doing their best in
contributing to the company, in that way the governing body will be push to work harder
and will be inspired to do their best. If they do the 2 evaluation, they should provide
additional reward for those who will be performing well.

CHAPTER 3
MARKETING ASPECT
Since its beginning, Manila Doctors Hospital has been a private tertiary hospital
withan authorized bed-capacity of 300. Over the years, it has continually developed its
entire medicaland support departments to become one of the top five and top-of-mind
hospitals in Metro Manila.It offers medical specialty residency and fellowship programs
to physicians who seek further training in Internal Medicine, Pediatrics, General
Surgery, Obstetrics and Gynecology, Pulmonology, Gastroenterology, and many
others. This medical institution has several medical departments and facilities to serve
its patient population. Here are some of its services and programs:
A. Allied Medical Services
Pharmacy- the MDH Pharmacy Department is responsible for the
procurement, storage, compounding, dispensing, distribution and monitoring
of medications through drug-therapy management of both in and out patients.
.The practice of pharmacy in the hospital also includes broad responsibility for
the safe and appropriate use of drugs in patients, which includes, among other
things, the rational selection, monitoring, dosing and control of the patients
overall drug therapy program in coordination with the Pharmacy and
Therapeutics Committee.
Endoscopy Unit- The Endoscopy Unit is a special medical facility that offers a
variety of state-of-the-art gastrointestinal diagnostic examinations and
therapeutic procedures conducted by well-trained and board-certified
gastroenterologists.
Radiology- The Department of Radiology continues to grow by leaps and
bounds with the support from the hospital administration, boosted by the
competence and reputation of its medical staff and with the efficiency and
competence of its technical staff.
Vision Center- Equipped, staffed and designed to become one of the citys
leading eye centers, the MDH Vision Center provides its clients with a host of
excellent and up-to-date equipment, including the latest Humphrey visual field
analyzer, an Ophthalmic Technologies Inc. (OTI) 3-dimensional
ultrasonography machine, the IOL Master biometer for precision
measurements of intraocular lens powers essential in cataract surgery visual
outcome. And just recently, the Center acquired the Optical Coherence
Tomography (OCT), a non-contact, non-invasive imaging technique used to
obtain high resolution cross-sectional images of the retina.More than the top-
of-the-line equipment, the Vision Center also boasts of the most proficient eye
specialists and top-notch medical staff to ensure that your eyes are kept in the
best possible condition.

Rehabilitation Medicine- The Department of Rehabilitation Medicine (DRM)
with its team of dynamic physiatrists, physical therapists, occupational
therapists, and speech therapists, is a purveyor of a holistic approach in the
diagnosis and treatment of impairment to improve the quality of life of the
disabled and redirect the human function of the handicapped.Working in
partnership with the patient and their support system, its thrust is to enhance
the patients physical, cognitive, emotional, communicative, and socio-
environmental status.
Laboratory Medicine- The MDH Laboratory Medicine Department offers
services that encompass a wide array of vital tasks that support the physicians
in the diagnosis and treatment of their patients.
Industrial Medical Services- The Industrial Medical Services Department is
the referral arm of Manila Doctors Hospital. The Department also serves as
the employees clinic of MDH and the center for occupational health and
safety for the institution. IMSD also serves as the pay out-patient center and
HMO-approval hub.
Pulmonary Physiology and Sleep Lab- The Pulmonary Physiology & Sleep
Lab Services is a unit which aims to provide immediate assistance to patients
with reliable and effective therapeutic procedures in nebulization and assisted

ventilation, and with accurate and reliable diagnostic procedure on Pulmonary
Function Test and Arterial Blood Gas Analysis.
B. Specialty Clinics
Aesthetic & Reconstructive Surgery Center- The Aesthetic & Reconstructive
Surgery Center takes a holistic approach to cosmetic procedures, offering
multiple services for all your health, beauty and wellness needs, in a hospital
environment that is safe, responsive, and readily accessible.Reputable Board
Certified plastic surgeons now package aesthetic surgery with other wellness
services and leisure activities to give local and foreign clients more value per
visit in a secure and comfortable setting.
Child Neurosciences Center- The Child Neurosciences Center is the first
private center in Manila that adopts the multidisciplinary approach a one-
stop-shop center that offers comprehensive medical specialty services
dedicated to the care of children with special needs under one roof.The center
takes a holistic approach offering affordable multi-specialty diagnostic and
intervention services to patients, and support programs to families to give
them the quality of life that they deserve.

Clinical Nutrition Management Service- The Clinical Nutrition
Management Services (CNMS) was conceptualized with the goal of
improving patient care and outcomes through widely accepted benefits of
nutrition management. Composed of a multidisciplinary team of clinical
nutrition physicians, dieticians, nurses and pharmacists, CNMS is in charge of
ensuring that the proper nutrition care plan is implemented accordingly as part
of actual inpatient management.
Cardiovascular Center- The Cardiovascular Center (CVC) aims to address a
wider array of patient needs in cardiac care allowing medical practitioners to
better care for their patients on a world-class standard.
Geriatric Multidisciplinary Clinic- The Geriatric Multidisciplinary Clinic is
an outpatient consultative service that provides a comprehensive assessment
of older persons with medical, psychological, cognitive or social problems
that impede function or threaten independent living.A complete one-stop
facility, the center is designed to cater to the specific requirements of the
elderly (60 years old and above) from evaluation to management and
treatment of geriatric disorders, including rehabilitation and other ancillary
services.
Hearing, Dizziness, Voice and ORL Endoscopy Center- One of the leaders
and innovators in ENT diagnostics, the Hearing, Dizziness, Voice and ORL
Endoscopy Center is manned with competent doctors and technologists who
attend to the various tests involved to diagnose disorders of the ear, nose, and
throat, as well as those related to voice, speech, and swallowing. The center is
equipped with up-to-date machines and the latest technology, giving patients
the guarantee of reliable results.
Pain Management and Wellness Center- The Pain Management and
Wellness Center (PMWC) is a one-stop facility that caters to patients with
acute and chronic pain. The countrys top pain interventionalists, palliative
care specialists, psychologists, anesthesiologists, acupuncturists, and highly
skilled allied medical pain team offer medical care that is both cutting-edge
and affordable, providing you with ground-breaking treatments for pain.
PROHEALTH Education & Research Center- The PROHEALTH (Prevent
Obesity, Hypertension, Endocrine Abnormalities and Lifestyle Threats to
Health Educationand Research Center is the specialty education and
research center providing structured, intensive and effective education
programs to patients and their families to help achieve treatment goals on the
most common metabolic diseases, with the ultimate aim of improving quality
of life.
C. Programs
FORGE (Community Health Program)- Fostering Oneness Responsibility
Growth and Empowerment (FORGE) is a program implemented by the
Manila Doctors Hospital Department of Family and Community Medicine and
the Corporate Social Responsibility Office (CSRO). The program includes the
seven (7) elements of Community Health in line with the standards of the
World Health Organization (WHO).
This includes:
1. Building, Connecting, Mobilizing Neighborhood
2. Preventing Chronic Diseases (Non-Communicable Diseases)
3. Promote a Healthy and Safe Environment
4. Promote Healthy Women, Infants & Children
5. Promote Mental Health & Prevent Substance Abuse
6. Prevent HIV, STI, Vaccine Preventable Diseases & Infections
7. Community Productivity & Sustainability
In-house Surgical Programs- Manila Doctors Hospital (MDH) brings its world
class patient care to different areas around the country through medical
programs in partnership with different organizations. Doctors from the
Department of Family and Community Medicine, Internal Medicine,
Obstetrics and Gynecology, Ophthalmology, Otorhinolaryngology (ENT),

Pediatrics, and Surgery join the team who provides free consultation during
these programs. Aside from the external medical programs, MDH also
conducts in-house medical programs which cater to the needs of
economically-challenged patients who needs to avail certain surgical
procedures. In-house medical programs are done in partnership with the
Department of Anesthesiology, and all four (4) are partly funded by the
Metrobank Foundation.
The following missions are implemented every year:

Share the Gift of Vision (STGOV) is a program of the Department of
Ophthalmology which entails free surgery for the removal of cataract with free
intraocular lens. From two (2) legs per year, the program now offers four (4) runs
since 2014. This is conducted during the months of April, August, October and
November. STGOV aims to cater to 80 patients for the year.
Bridging the Gap (BTG) is a program of the Department of
Otorhinolaryngology (ORL) which benefits children who have cleft lip and
palate. The program targets a total of twenty (20) beneficiaries each year. The
operations are usually conducted in May.

Goiter Ends Today through Surgery (GETS), a surgical program of the
Department of Surgery, caters to patients with thyroid problems. The free surgery
also caters to twenty (20) patients every year. The program is usually conducted
every September.
For women with ovarian and uterine tumors, WE SHOUT (Women
Empowerment through Surgical Help for Ovarian and Uterine Tumors) is
offered by the Department of OB-GYN. The program benefits twenty (20)
patients every year, and it is usually done during the month of November.
Outpatient Services- Manila Doctors Hospital offers its world-class
care to the economically challenged patients through its MDH CSR
Clinic. Patients of the MDH CSR Clinic are able to access services
from the seven (7) different medical departments which include:
Pediatrics
OB-Gyne
Internal Medicine
Family & Community Medicine
Surgery
Ophthalmology
Otorhinolaryngology
For a minimal fee of Php100 per consultation, patients are able to
access quality health care intervention from the 6 medical departments and
Php150 for the Department of Ophthalmology. To avail of this service, a
patient is required to submit requirements, which the MDH CSRO social
workers will evaluate. Upon approval, a Blue Card will be issued which
will entitle them to get the subsidized rates for their consultation.Our CSR
patients can also avail of the various services being offered by our MDH
CSRO Circle of Partners.
SHARED (School Health Program)- School Health Advancement as a
Response to Education Development (SHARED) is the School Health
Program of Manila Doctors Hospital (MDH) implemented through its
Department of Pediatrics and the Corporate Social Responsibility Office
(CSRO). The program is composed of 7 globally accepted elements of School
Health in line the World Health Organization (WHO) accepted protocols.
The seven (7) elements are:
HEALTH EDUCATION covering physical and social challenges
using the entertainment for education approach pioneered by the Johns
Hopkins Center for Communication.
PHYSICAL EDUCATION importance of physical activities in
preventing diseases.
HEALTH SERVICES for preventive, curative and determination of
handicapping conditions
COACHING, COUNSELING, LIFESKILLS SERVICES Meeting the
needs for mental development. (emotional & behavioral adjustment)
Early detection of problem.

HEALTHY SCHOOL ENVIRONMENT Basic preventive measure of
communicable diseases & Provides feeling of comfort, and enhances
educational achievement. To learn effectively, children must: Feel
comfortable and supported Attend a safe, properly functioning school
Have minimal distractions
HEALTH PROMOTION AND STAFF TRAINING skills
enhancement and personal development.
PARENTS AND TEACHERS ASSOCIATION (PTA)
INVOLVEMENT Social activities and recreation, prevention of
mental fatigue amongst school personnel and promotes cooperation to
the advantage of the school.The Hospitals current adopted school is
Dr. Celedonio A. Salvador Elementary School (CSES) located at
Merced St., Paco, Manila.

CHAPTER 4
FINANCIAL ASPECT
Manila Doctors Hospital is one of the biggest active hospitals in the Philippines.
They offered a line of services that will surely catered the needs of the people. Also it is
the first privat hospital in Asia to be surveyed by and awarded accreditation from
Accreditation Canada International. It was also accredited as a Center of Excellence by
the Philippine Health Insurance Corporation up to 2013.
As of 2011, Manila Doctors Hospital (MDH) shows a good records presenting
their services already catered which is presented below.

Manila Doctors Hospital Financial Performance
One of goals of Manila Doctors Hospital is to achieve financial viability through
profitable growth of their normal operations and other sources of income. Thus the
Hospital policy ensures that their financial resources is efficiently and effectively
managed. In order to continuously improve its economic performance, MDH started a
program of thorough cost analysis of key units to determine the efficiency of operations
and come up with competitive pricing of services.
The key strategies for implementing policies in 2011 included the annual unit
planning and budgeting workshop for unit heads and cost review of its centers. The major
success in 2011 was the strengthening of the Hospitals Financial Management System
and the reinforced training and development program of its people. This prepared the
Hospital in the bottomup budgeting process it implemented in 2011. The gross revenue
in 2011 posted a 5.3% increase. New sources of revenue included new packages, tests,
and procedures. The target 9% of net income over equity, or the return on equity, was
achieved at 28%. Being a hospital, MDH focuses on the number of clients (patients) in
terms of admission which showed an increase compared to the previous year. The
Hospital exceeded its bed occupancy target of 70%.
The Hospital had also a good control of its expenses and maintained efficient use
of its resources. It was able to prevent accounts receivables by monitoring the number of
admitted patients with account receivables (5% in 2011). It maintained an effective and
efficient accounting system with no reported material and asset losses.
Below is the financial record of MDH.

CHAPTER 5
ATTRIBUTE TO THE RESEARCH
A. Enumerate topics in order
Corporate Governance
Role of Board of Directors

achievement.
(ManCom), and the Senior Management Team. There are 10 members in the Board of
Directors; six are independent/non-executive members. There are two representatives
who are members of the Medical Staff Association, conferred and endorsed by a
Nominations Committee. It is chaired by a highly competent and experienced executive.
The Internal Auditor reports to the Board of Directors

Members of the Board of Directors
Board of Directors:
Dr. George S.K. Dr. Antonio S. Mr. Aniceto M. Mr. Jose Ma K.
Ty Abacan Jr. Sobrepea Lim
Honorary Chairman Chairman/Acting Vice Chairman Director
President
Mr. Augusto P. Dr. Dante D. Dr. Mario Joselito Dr. Mark Richard
Palisoc, Jr. Morales M. Juco C. Kho
Director Director Director Director

Dr. Cecilio K. Dr. Terrence L. Dra. Francisca
Pedro Cham DC. Roa
Director Director Director
Nomination and Election of Board Members
Role of Top Management
B. Hypothesis
There is a significant difference in the role of Board of Directors.
C. Observation and remarks
achievement.
Dr. George SK Ty is the honorary chairman. Dr. Antonio S. Abacan Jr. is the
current Chairman of the board and the acting President. Mr. Aniceto M. Sobrepea is the
Vice Chairman of the board. While the rest of the board are composed of Mr. Jose Ma K.
Lim, Mr. Augusto P. Palisoc, Jr., Dr. Dante D. Morales, Dr. Mario Joselito M. Juco, Dr.
Mark Richard C. Kho, Dr. Cecilio K. Pedro, Dr. Terrence L. Cham and Dra. Francisca
DC. Roa.
D. Recommendation
achievement.
E. Detailed Plan of Action
(See the next page)

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POLYTECHNIC UNIVERSITY OF THE PHILIPPINES 1

A. About the Hospital

1979, Metrobank Foundation, Inc. (MBFI) acquired majority shares of MMSI.

the eastern side of Rizal Park.

plays an active role in promoting medical tourism in the country.

B. MDH Social Vision

We are a health institution providing holistic care that exceeds industry

families and relevant communities.

Driven by our determination to make healthcare accessible to the

marginalized and the underserved, we consider it our ardent commitment to

delivery system with pronounced social impact. These establish Manila

Doctors Hospital as a vital partner of the Department of Health, local

government units and other like-minded institutions in empowering the

communities and the public we serve to sustain health and wellness.

We are engaged in heightening the consciousness and the participation of the

public in targeted health and environmental issues in the global community.

C. MDH Mission and Vision

all Filipino and international clients, MDH adheres to a three-fold mission:

To operate a world-class hospital

To undertake training and research programs to continually improve

To pursue corporate social responsibility programs

To provide health care services that meet the needs of:

All pertinent statutory and regulatory requirements, and

The expectations of MDH top management

To conduct training programs that will continually improve services

To conduct researches that will continually improve services

To provide competent staff at all times

To establish and continually improve the quality management system

To provide corporate social responsibility services programs for the

underprivileged and underserved in the community

Excellent performance in all services and authorized functions

Effective and efficient health services, training, and research

Patient-centered personnel, and continually improvement of services so as to

achieve excellence in quality and safe health care

stakeholders and the public:

leadership responsibilities are well-defined and constantly evaluated. The Hospital is

guided by a well-communicated and practiced vision, corporate objectives, quality

achievement. It has a well-documented performance review and planning process with a

cascaded to monitor expected outcomes. MDH is supported by a system of financial

heads to be financially accountable. Periodic reporting is made in various levels.

Dr. George S.K. Dr. Antonio S. Mr. Aniceto M. Mr. Jose Ma K.

Ty Abacan Jr. Sobrepea Lim

Honorary Chairman Chairman/Acting Vice Chairman Director

Palisoc, Jr. Morales M. Juco C. Kho

Director Director Director Director

Dr. Cecilio K. Dr. Terrence L. Dra. Francisca

Pedro Cham DC. Roa

Director Director Director

Mr. James Go Mrs. Elvira Ong

Mrs. Mary V. Ty Dr. Reynaldo O. Adviser Chan

Adviser Joson Adviser

Dr. George S. K. Dr. Antonio S. Dr. Dante D. Dr. Hian Ho N.

Ty Abacan Jr. Morales Kua

Honorary Chairman Chairman /Acting Senior Vice FVP for Corporate

President President for Affairs

M. Juco Cham Abelardo C. Kho

FVP Medical VP Deputy Assistant Medical VP for Medical

Director Administrative Director Service Operation

Mrs. Anjanette T. Mr. Joaquin Sy Atty. Alexander P. Mr. Joshua E.

Dy-Buncio Corporate Secretary Mendoza Naing

Treasurer Assistant Corporate Controller

C. Products and Summary

and state-of-the-art facilities. The services of MDH include:

Internal Medicine Otorhinolaryngology