ZED ID: ZEDQCI903272

As per the OSA submitted on 15 March, 2017, 16:57 HRS (Attempt 1)

Suggested List of Evidences

In order to substantiate the levels chosen by you against each parameter during the online self-assessment, the
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following suggested evidences will be required during the Desktop Assessment (DA) stage. These evidences would
Suggested List of Evidences

In order to substantiate the levels chosen by you against each parameter during the online self-assessment, the
following suggested evidences will be required during the Desktop Assessment (DA) stage. These evidences would
be required to be uploaded during the DA stage, hence it is advised to keep them handy once you apply for Desktop
Assessment.

Mandatory Parameters

S.NO. NAME OF PARAMETER SUGGESTED EVIDENCES

1 A2 : Process Capability Assessment and 1. SPC charts for critical machines

Enhancement 2. Corrective actions on SPC charts with sign off from
supervisors
3. List of critical machines, Details of SPC
4. CAPA log with adhoc action plan
5. List of critical machines / processes
6. Cp/Cpk values for all machines
7. Level of awareness amongst shop floor personnel to
measure process capability

2 A4 : Waste Management 1. Interview of few line supervisors, middle level managers

and top management people regarding waste
awareness and record of verbatim
2. Training calendar with topics and participant list
3. Documents / pictures / reports concerning waste
reduction ( Compile in a single file )
4. Plan vs Actual on waste reduction targets

3 A5 : Safe Working Environment 1. Health and safety policy

2. Pictures of safety policy communications like notice
board, shop floor areas, employee handbook,
employee badge, etc. (Minimum 5 pictures. Compile in
a single file)
3. Safety certification reports

4 C1 : Swachh Workplace 1. Pictures of visual management on 5S (At least 5

different areas)
2. Self audit 5S checklist at Gemba
3. Pictures showing the level of 5S at different location on
the shop floor (at least 7 to 10 pictures of different
areas)
4. 5S audit report
5. 5S audit assessment process document

5 C2 : Daily Works Management 1. Pictures of workmen participating in the daily meetings

6 C3 : Planned Maintenance 1. Preventive maintenance schedule

2. Monitoring of schedule adherence
3. Preventive maintenance schedule
4. Monitoring of schedule adherence
5. List of critical machines
6. MTTR / MTBF data

7 E2 : Timely Delivery 1. Critical project planning and debottleneck evidences

2. Report / record of delivery fulfilment e.g. contracts
agreements, commitment vs actual
3. Trend analysis for delivery/ fulfillment of contracts with
<50% performance
4. CAPA log / actions for gaps in adherence to
commitment
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8 F1 : Technology Selection and Continual Upgradation 1. SOP / policy for environment impact
2. Waste monitoring templates across the factory
 3. Preventive maintenance schedule
4. Monitoring of schedule adherence
5. List of critical machines
S.NO. NAME OF PARAMETER 6. MTTR / MTBF
SUGGESTED data
EVIDENCES

7 E2 : Timely Delivery 1. Critical project planning and debottleneck evidences

2. Report / record of delivery fulfilment e.g. contracts
agreements, commitment vs actual
3. Trend analysis for delivery/ fulfillment of contracts with
<50% performance
4. CAPA log / actions for gaps in adherence to
commitment

8 F1 : Technology Selection and Continual Upgradation 1. SOP / policy for environment impact
2. Waste monitoring templates across the factory

9 F2 : Systems for Abatement of Effluent, Emissions and 1. Defined procedure / SOP

Wastes 2. Pictures of waste segregation (8 to 10 pictures showing
recycle/reuse at different process steps. Compile in a
single file)
3. Environment compliance monitoring report e.g.
monthly report covering environment compliance,
regular updates to regulatory agencies
4. Environment clearance (variances) pointed by
Pollution Control Board
5. Environmental clearance document from Pollution
Control Board
6. Tracker for environment deviations e.g. deviation log,
non compliance report

10 F3 : Systems for Energy Efficiency 1. Plan for energy saving

2. Energy reading for each segment

11 F4 : Systems for Natural Resource Conservation 1. Pictures supporting the same

2. Pictures showing implementation of few initiatives
3. Tracker for monitoring adherence

12 G1 : Installation of Environmental Protection and 1. Maintenance schedule for these equipments

Measuring Systems 2. List of environmental protection and measuring
equipments
3. Deployment capability of personal protection and
measurement equipment

13 H1 : Planned Maintenance of Environmental 1. Preventive maintenance schedule

Management Systems 2. Monitoring of schedule adherence
3. Preventive maintenance schedule
4. Monitoring of schedule adherence
5. List of critical machines

14 O1 : Outgoing Quality Performance Level 1. Batch rejection/OOS data

2. AQLC (Acceptance quality level of customer )
3. Customer satisfaction summary sheet

15 O2 : In Process Quality Performance Level 1. In-process batch rejection/ OOS data

2. In-process audit report

16 P2 : Scrap (% of Gross Sales)

17 Q1 : Optimal Use of Natural Resources 1. Water balance data over 12 months (Quantity of water
per unit used)
2. Fuel register
3. Lubricating oil register
4. Raw material register

18 Q2 : Energy Performance 1. Energy saving records

19 Q3 : Environmental Performance, Air/Effluent, Solid 1. Dashboard for environment performance

Wastes

20 R2 : Operating Profit/ % Improvement (Measured as

Gross Profit)

Optional Parameters ZEDQCI2017AllRightsReserved

20 R2 : Operating Profit/ % Improvement (Measured as
Gross Profit)

Optional Parameters

S.NO. NAME OF PARAMETER SUGGESTED EVIDENCES

1 A1 : Technology Selection and Continual Upgradation 1. Adhoc technology upgradation plan

2. List of equipments with % of crictical machines with
automated settings
3. List of equipments with automated monitoring & control
systems and self-monitoring
4. Sensitivity, accuracy, response time, criticality of
response time

2 A3 : Low Cost Automation 1. Interview of few people covering middle level

managers and shop floor employees and record of
verbatim
2. Ratio of shopfloor employees involved to total
employees
3. % of machines wherein low cost automation has
resulted in improvement in Quality/Capacity utilization
4. Plant walk through and pictures/document
observations on automation (Compile in a single file)
5. Kaizen data sheet
6. List of operators involved in small group activities

3 B1 : Process Validation 1. Process validation documents available for product

lines
2. Periodic tracking of quality requirement on each
product line
3. Process validation report for all product lines /
processes
4. Process control deviation records
5. Process control charts / control plan

4 B2 : Supplier Development 1. Supplier development plan e.g. pictures , reports, mails

2. Supplier review / audit report
3. Procedure for supplier selection
4. Supporting document that shows selection for 3-5
vendors

5 C4 : Process Control 1. Process control deviation records

2. Process control charts / control plan
3. SOP for control plan
4. Pictures of control plans at Gemba
5. Pictures of work instructions
6. Process control plan document with fulfillment record
7. CAPA log
8. Process deviation record with CAPA
9. Trend data of CTQ parameters

6 D1 : Design Capability 1. Organogram detailing design department

2. Design assessment / improvement documents

7 D2 : Design Process and Methodologies 1. Document having design consideration

2. Pictures of simulation analysis / tools used
3. Document having design validation studies
4. Defined SOP/procedure for design review
5. Sample ECR / ECN process
6. Signoff / minutes with action plan arising from design
reviews

8 E1 : Transportation and Storage 1. List explaining the storage/ transportation requirement

for each product defined on the basis of customer
requirements
2. SOP in place with requirements
3. Internal defects tracking in place and trend analysis
available for storage/transportation

9 E3 : Customer Education for Product Usage 1. Defined process for customer education
Maintenance and Service 2. Product presentations / user manuals used for
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customer demonstration
 requirements
2. SOP in place with requirements
3. Internal defects tracking in place and trend analysis
S.NO. NAME OF PARAMETER available
SUGGESTED for storage/transportation
EVIDENCES

9 E3 : Customer Education for Product Usage
Maintenance and Service
1. Defined process for customer education
2. Product presentations / user manuals used for
customer demonstration
3. Product document used for business development
4. Videos and other mediums used

10 E4 : Customer Service 1. Tracker / tool / list that measure time for issue
resolution
2. Resolved issues by dedicated team
3. Customer queries register
4. Customer feedback
5. Customer complaints
6. CAPA plans
7. Trend analysis

11 H2 : Planned Maintenance of Energy Control Systems 1. Preventive maintenance schedule

2. Monitoring of schedule adherence
3. List of critical machines
4. MTTR / MTBF data

12 I1 : Design Compliance with Regulatory Requirements 1. Product development report

2. List of environment parameters considered during
design
3. Testing acceptance criteria
4. Product portfolio list

13 J1 : Disposal After Use 1. Policy detailing out the disposal after use
2. Customer communication document e.g. mails, videos
3. Pictures of customer education carried out
4. Check as defined for each level

14 K1 : Plant Layout 1. Layout training document

2. Layout design/change proposal document
3. Plant layout/ plant layout review document

15 K2 : Material Management 1. Approved vendor list

2. Inventory days data
3. Just In Time (JIT) records
4. Supplier contracts
5. MOQ data and MOT data
6. Rate contract data
7. CAPA log
8. Tracking of material availability
9. Inventory management document

16 K3 : Material Handling Systems 1.SOP for Material handling systems

2. Pictures of automation in storage and retrieval
3. Training report
4. List of material handling operators and their training
report
5. Improvement plan for material handling systems

17 L1 : People Development Plan 1. Employee Development plan

2. Skill/role based development charts
3. Skill matrix for workers
4. Daily production sheet:link operators deployed vs skill
map
5. Training plans for upgrading skills
6. Multiskilling plan vs actual data (technical skills)
7. Employee Development plan review document
8. Plan vs actual adherence is 50-75%

18 L2 : Employee Involvement Activity 1. SOP for employee involvement

2. Employee involvement plan
3. Employees involved in engagement processes 50-75%
4. Actions taken from employee engagement programs
and benefits realized
5. Reward /recognition scheme
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6. Pictures of award ceremony
 5. Training plans for upgrading skills
6. Multiskilling plan vs actual data (technical skills)
7. Employee Development plan review document
S.NO. NAME OF PARAMETER 8. Plan vs actual
SUGGESTED adherence is 50-75%
EVIDENCES

18 L2 : Employee Involvement Activity 1.SOP for employee involvement

2. Employee involvement plan
3. Employees involved in engagement processes 50-75%
4. Actions taken from employee engagement programs
and benefits realized
5. Reward /recognition scheme
6. Pictures of award ceremony

19 M1 : Outsourced Activities : Selection, Control and 1. Vendor rate contracts /Vendor contracts
Improvement 2. Vendor selection document/ vendor list and volumes
procured
3. Vendor evaluation document
4. Core competence partners

20 N1 : Trademark 1. Interview key people in marketing and gather verbatim

2. Interview shop floor people regarding awareness on
trademarks

21 N2 : Industrial Design 1. Industrial design registration document

22 N3 : Copyright 1. Copyright registration document

23 N4 : Patent 1. Patent registration document

2. Planning & strategy formulation process for Patent
3. Management for all levels as defined

24 O3 : Field Performance Level (Based on Customer 1. Customer satisfaction summary sheet

Defined Targets for Field Performance) 2. Field warranty / guarantee / recall report

25 P1 : Total Employee Involvement 1. Kaizen document mapped to each employee

2. Mandate policy for generating idea
3. Evaluation form linked to ideas
4. Assessment of employee involvement e.g. Employee
satisfaction index, Annual survey report

26 P3 : Process Capability (Cp/Cpk)

27 P4 : Overall Equipment Effectiveness 1. OEE data

28 R1 : Turnover Growth 1. Audited balance sheet for last 3 years

29 R3 : Safety Score

30 R4 : Inventory Turnover 1. Balance sheet, Stock register, Hypothecated bank

document
2. Inventory data for RM, WIP and FG
3. Pictures of inventory at various places
4. Basic understanding of workmen and management
regarding inventory being a waste and needs to be
reduced

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 regarding inventory being a waste and needs to be
reduced

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