A STARBUCKS MANAGER OF THE QUARTER ‘Store Number__10276__Quarter__Q2__Fiseal Year__2011__ Name of Nominee: Carrie Hough Posito Store Manager Location: Highway 75 & Cornhusker -Bellevue NE [believe the above partner deserves to be nominated for Manager ofthe Quarter. He or she has made a significant contribution in all areas of departmental and Starbucks operations and meets or exceeds the seven criteria of excellence for this award because (be specifi, use additional paper if necessary): = Leadership ‘+ Partner Development = Quality ‘© Customer Service = Operations © Community/Environment © Savings/EMiciencies/Profts Carrie Hough deserves to be nominated for Q2 Store Manager of the quarter. Carrie has made significant contribution in all areas in District 324 by achieving 7 out of 8 metrics for Q2, as well as achieving & 93% QASA audit in Q2 ENGAGE AND INSPIRE OUR PARTNERS ‘Carrie continues o strive for excellence everyday through her persistence & dedication in all that she does. Carrie understands her partners needs as ‘well as has the ability to balance & drive the standards & expectations that Starbucks sets forth. Caries store tumover is “green” at 62.5% with 2 87.5% NH success rate which speaks to her dedication and relentless commitment to hiring, traning, and ongoing development. Carri has Internally promoted several shit supervisors with inher store, as well as her continuous district support to ai in building our bench. BE THE UNDISPUTED COFFEE AUTHORITY Carrie achieved 9.1% YOY AHC growth YTD, as well as exceeding her AHC sales over LY by $2200 so far YTD. Carri achieved these results through her consistent role modeling approach & self discipline to her team. Carri has a passin for extending herseif beyond the counter with her ‘customers, which clearly reflects in her coffe sales... Being genuine, bein interested & being intentional is what Carte is about when it comes to her customers. Carrie has a military base lose to her store, which she has nurtured that relationship toad inthe customers needs as well as to provide the men & women a great product that will enrich their liveswherever they may travel to (OUR CUSTOMERS AND OUR NEIGHBORHOODS ‘Carrie has an CV OSAT of 84.6% YTD. Cartic has not only created the third place for her customers but created a necessary lifestyle through her connections and general care & concern. Cartes friendliness score i out the roof at a 92.3% and a speed of service score of 80.5%. Carre & her ‘partners create the envionment similar to that of “Cheers” where everyone knows your name & they ae always glad you came, The customer interaction is very natural, as you get the feeling that there are not just transaction ringing through the register, but genuine relationships that possibly have evolved in to iendships perhaps? Carrie received an Ecosure audit in Q2 which resulted in a 93%. Carrie understands the importance of delivering a clean & safe store to our customer's everyday through her execution & expectation. Lastly, Carrie has been very ative & instrumental in regards to community servic. Carrie headed up the VNA event again this year, as she hasbeen a relentless supporter over the years. Carre always, ‘makes time for her community and is very giving of her time forthe greater good. (OUR STORES AND OUR SHAREHOLDERS ‘Carrie continues to Icam & share her business acumen through her many years of service & experience with the company. Carrie lends herself her pees in regards to support around business metris and reporting measures, Curie continues to drive AHC through smart tactics such as active sampling & customer connections merchandise presentation decisions, driving promotional execution through leveraging tools & company ‘nitatives. Carie communicates with inthe district to ensue no one is ieft behind as well o challenge hersef o drive het own personal development. Please consider Carrie Hough asthe MAM SM Manager ofthe Quarter for Q2-She is trly an amazing Leader, Partner, and Individual that allows ime be a better LEADER, Bl yd Ail 26, 2011 Tee isiet Manager or above Date