KOSUPURE () KAPEE

I. BACKGROUND AND DESCRIPTION

Kosupure Kapee is an anime- themed coffee shop wherein customers

can enjoy a wide variety of delicious coffee and sweets made from the Philippines
served by waiters dressed in an anime costume. There are even private rooms where
certain customers can enjoy a degree of solitude provided with unlimited mangas and
anime cd collections. Also, there are available anime costumes for lease to customers
who desire to wear one while feeling the moment of being in an anime world with
delicious Filipino foods. It is located at the opposite side of Paseo del Rio but a little bit
farther (left) of the CDO Bar. This is a perfect place since it is less traffic and a quiet
zone with nature scenery.

II. ORGANIZATIONAL CHART

OWNER/ GEN. MANAGER

ASSISTANT MANAGER

CHEF/ PATISSIER BARISTA

KITCHEN STAFF CAFFEE STAFF

The Kosupure Kapee is owned by Angelou Lira who will also operate as a general
manager.

An assistant manager (to be hired) will assist in maintaining and review operations of
the coffee shop.

A chef/ patissier (to be hired) will manage kitchen/ baking operations and be crucial to
maintaining food inventory stability and assistance in menu development.

A barista (to be hired) will manage making the coffee and to maintain the coffee
inventory.

Full- time staff will be hired to handle serving and dishwashing functions.

The marketing and accounting function will be handled by independent contractors/

consultants.

III. MISSION AND VISION

MISSION
To provide perfect, delicious Filipino coffee products and sweets while
enjoying an anime-themed atmosphere and excellent service.

VISION
To be among the most admired and respected coffee shop while filling
the heart and stomach of our customers with kawaii and love and promoting the
products of the Philippines and beauty of anime.
IV. CORPORATE SOCIAL RESPONSIBILITY FOR EMPLOYEES

To pay the right wage for the work rendered on time

To ensure that staffs are actually enjoying what they are doing and also
growing with time
To provide healthy working conditions
To ensure the safety of the employees
To assist in case of a medical emergency or other serious concern
To treat all the employees as part of one big family and takes good care
of them
To provide certain incentives on certain occasions
To ensure that employees who are working really hard and showing
progress are suitably rewarded
To ensure that the working place is free from sexual harassments and
discrimination
To respect the privacy of each individuals

V. CORPORATE SOCIAL RESPONSIBILITY FOR CUSTOMERS

To render the best service and offer the best foods to the customers
To build a strong relationships with the customers
To give correct suggestions and feedback to customers
To respect and to serve as reference the opinion of the customers
To treat customers equally with no discrimination
To deliver prompt and courteous attention to problems raised by
customers
To keep a fair advertising and trading standards to not mislead them
To ensure the safety and security of customers while in the coffee shop
To ensure they will be satisfied with the services and foods
To have a fair price on the products
To respect the privacy of each customers