General

Tech Tool is an application or platform for the aftermarket tools, developed in order to make the work in
the workshops easier and more efficient. It contains sub-applications that you can use, for example, to
diagnose and program a vehicle/machine. What sub-applications you can access depend on what needs
you have. Accordingly, Tech Tool is adjustable to provide every user with exactly what they need.
Tech Tool provides single sign-on and when a vehicle/machine is selected in Tech Tool, all sub-
applications have access to the selected vehicle/machine data.

Log in
You can choose to log in online or offline, that is, connect to central systems or not. The online option
requires either a static password or a password generated from a digipass. The offline option does not
require any password. However, the computer must have been logged in online, at least once, in order for
any user to log in offline.
You have to connect to central systems on a regular basis. If you have not been connected to central
systems within a certain time you will be timed out. The next time you log in you will be requested to
connect to central systems.
It is possible to change your status from offline to online and the other way around, in the Tech Tool
menu, when in the application.

Online
1. Type your user ID (1).
2. Type your password (2).
3. Click OK (5).

Offline
Note: No password is required, but the computer must have been logged in online, at least once, in
order for any user to log in offline. .
 Note: If you travel between different time zones it is recommended to set the time by changing time
zones. If you set the time by adjusting the clock, you may not be able to log in offline.

1. Type your user ID (1).

2. Click OK (5).

Options
The options are preset for each user ID, but may be changed in the log in dialogue.

Password options
You can choose to work with either a static password or a password generated from a digipass (3). The
static password must consist of seven or eight characters and must be a combination of both letters and
numbers. It may not contain national characters, only the characters a-z, A-Z and 0-9 are allowed. The
system is case sensitive. The last eight passwords will be remembered by the system so they cannot be
reused.
To change your static password:

1. Type your user ID (1).

2. Click the Change password button (3).
In the dialogue that opens:
3. Type your old password.
4. Type your new password.
5. Confirm your new password.
6. Click OK.

Connectivity options
You can work online or offline, that is, be connected to central systems or not (4).
If you are using a network that require that credentials are entered before you can connect to central
systems, you can log in to Tech Tool offline with User ID config. Select Settings in the Tech Tool menu
and select the Central Communication Settings tab and enter your credentials. For more information
see Settings.

Tech Tool menu

The Tech Tool menu is located in the upper right corner of the application. Only the sub-applications you
are authorized to use are visible in the menu. If a sub-application is visible in the menu, but greyed-out
and not clickable, the criteria to enable it has not been fulfilled; for example when you are offline and try to
access an application that is only available online.
If you believe you should have access to a sub-application that is missing or disabled in the Menu,
contact your local administrator.
The table below describes the menu options that all users, regardless of authority, can use and see in the
menu.

Menu option Description

Identification of Vehicle/Machine The start page where you identify the vehicle/machine that
you are going to work with. For further details, look in the
Identification of Vehicle/Machine chapter.

Send Support Report This menu alternative may be used when you are in contact
with your helpdesk.

Check for campaigns When you have selected a vehicle/machine and have
connection to central systems you can get an overview of
 available campaign operations for the selected
vehicle/machine.

Connect to Central Systems Depending on if you are working online or offline you are able
alt. to connect to or disconnect from central systems using this
Disconnect from Central Systems menu alternative.

OBD/LVD This menu alternative has two options, either to read from all
control units (ECU) by choosing Full readout or to read from
the control units you select by choosing Select readout.

Settings Settings for language, unit system, connection type,

communication unit and proxy authentication may be
changed in this menu alternative. See Settings chapter for
details.

Help This menu alternative is divided into five options. You can
view this help file by choosing Contents and Index, you can
view information about the application by choosing About,
you can view Update Information to get information about a
specific version of Tech Tool, you can view Support
Information to find out how to reach your helpdesk, and you
can access Remote Session Tool when in contact with your
helpdesk.

Log off Log off the current user.

Exit Exit the application.

Keyboard commands
In general the keyboard commands follow common Windows standard. The ones not following this
standard are presented in the table below.

Keyboard command Description

CTRL + F10 Open Tech Tool menu.

F10 Set focus to, or unset focus from, the menu of an open sub-
application.

ESC Depending on what is in focus:

Close the Tech Tool menu.

Unset focus from the Tech Tool menu.
Unset focus from the sub-application menu.

CTRL + arrow key right Switch to the next open sub-application

CTRL + arrow key left Switch to the previous open sub-application

Note: If the application does not seem to respond to the commands above press ESC once or twice
and try again.
Identification of Vehicle/Machine
Identification of Vehicle/Machine should be used when you are about to identify a vehicle or a machine. It is
possible both to identify a specific vehicle/machine and a general category of vehicles/machines.

Selected pane

The Selected pane contains information about the selected vehicle/machine in a grid (1). You can choose to
have the columns in the grid in any order, by using drag and drop technique to move them around. Adjust the
column width to a preferred size by dragging the column separator line or double click on the column
separator line and the column width will be automatically adjusted.
The Central Data column can contain a circle. A grey circle indicates that no data has been collected from
central systems and a green circle indicates that data has been collected from central systems.
The Status column can contain icons that show if a vehicle/machine is unavailable, available or available but
busy. If no vehicle/machine is available the column will be empty.
By clicking the Remove Central Data button (2) all central data about the selected vehicle/machine will be
removed.
By clicking Refresh (3) the information in the grid will be updated with the latest accessible data.

Chassis Selection tab

This tab should be used when identifying a specific vehicle/machine.
The Available pane (1) contains information about an available vehicle/machine in a grid. You can choose to
have the columns in the grid in any order, by using drag and drop technique to move them around. Adjust the
column width to a preferred size by dragging the column separator line or double click on the column
separator line and the column width will be automatically adjusted.
The Central Data column can contain a circle. A grey circle indicates that no data has been collected from
central systems and a green circle indicates that data has been collected from central systems.
The Status column can contain icons that show if a vehicle/machine is unavailable, available or available but
busy. If no vehicle/machine is available the column will be empty.
By clicking Refresh (6) the information in the grid will be updated with the latest accessible data and the
vehicle/machine will be re-identified.

Identification of available vehicle/machine

1. Select the vehicle/machine in the Available grid (1).
2. Click the Select button (5). The accessible information will be displayed in the Selected pane.

Identification by chassis ID
1. Type the chassis ID in the Chassis ID fields (2).
2. Click Select (5). The accessible information will be displayed in the Selected pane.
If there is no available data for the chassis ID, the Add Missing Mandatory Data dialogue will appear and you
can identify a general category of vehicle/machine.

Identification by registration number

 1. Type the registration number in the Reg. Number field (3).
2. Click Select (5). The accessible information will be displayed in the Selected pane.
If the registration number is not unique, the Multiple Matches dialogue will appear. If there is no available data
for the registration number, the Add Missing Mandatory Data dialogue Add Missing Mandatory Data dialogue
will appear and you can identify a general category of vehicle/machine.

Identification by VIN
1. Type the VIN in the VIN field (4).
2. Click Select (5). The accessible information will be displayed in the Selected pane.
If there is no available data for VIN, the Add Missing Mandatory Data dialogue will appear and you can
identify a general category of vehicle/machine.

Multiple Matches dialogue

If, for example, a registration number is not unique this dialogue will be displayed where you can choose the
correct number.

1. Select the line with correct vehicle/machine (1).

2. Click Select (2). The vehicle/machine will be selected and the dialogue closes.

Add Missing Mandatory Data dialogue

This dialogue will be displayed when not enough data is available to do a specific selection of a
vehicle/machine.

The same identification procedure is used as in the Model Selection tab.

Model Selection tab
This tab should be used for identification when identifying a general category of vehicles/machines.

All fields marked with an asterisk (*) are mandatory.

Identification by mandatory fields

1. Select Company (1).
2. Select Electrical System (2).
3. Select Machine Type (3).

Note: Machine type is only visible when required.

4. Select Model (4)
5. Click Select (5) and the accessible information will be visible in the Selected pane.

Recently Selected tab

In this tab it is possible to view the latest 50 selections that have been made on this computer. When the list
becomes longer, the least recently used selection will be permanently deleted.
The latest selections are presented in a grid (1) where you can choose to have the columns in any order, by
using drag and drop technique to move them around. Adjust the column width to a preferred size by dragging
the column separator line or double click on the column separator line and the column width will be
automatically adjusted.
The Central Data column can contain a circle. A grey circle indicates that no data has been collected from
central systems and a green circle indicates that data has been collected from central systems.
If the Show only vehicles/machines selected by me checkbox (7) is selected, only vehicles/machines that
have been selected by the current user on the same computer will be shown in the grid.
Click Print... (6) to print the information in the grid.
By clicking Remove (5), the marked information in the grid will be permanently removed. Consequently the
information will no longer be available.
By clicking Refresh All (4) the information in the grid will be updated with the latest accessible data. If the
Show only vehicles/machines selected by me checkbox (7) is selected, only the data to the
vehicles/machines selected by the current user will be updated.
By clicking Refresh (3) the information on the selected line in the grid will be updated with the latest
accessible data.
By clicking Select (2) the selected line in the grid will be selected and the information visible in the Selected
pane.

Identification via the previously selected grid

1. Select the wanted vehicle/machine in the grid (1).
2. Click Select (2) and the accessible information will be visible in the Selected pane.
Settings
In Settings you are able to configure Tech Tool. You can, for example, decide which language and
communication unit to use.

Personal tab
In this tab you can set which languages, unit system and connectivity setting to use in the application. The
alternatives of languages, units etc. that you are able to choose from are set in central systems. Therefore,
the number of languages possible to choose from, for example, may vary between different users.

Note: Settings for connectivity are only displayed if you have access to a sub-application with both an
online and an offline version.

Language
Tech Tool always tries to display all text in the application in the language selected as default. In case, for
example, a sub-application does not support the language selected as default, the secondary language will
be displayed. If neither the default nor the secondary languages are available, English (United Kingdom) will
be used.

1. Select desired default language in the list (1).

2. Select desired secondary language in the list (2).
3. Click OK (5) to save the settings and close the window.
4. If a dialogue box appears, asking you to restart the sub-applications, click Yes.
Unit system
Units in Tech Tool can be displayed in metric or U.S./Imperial (inches etc.).

1. Select desired unit in the list (3).

2. Click OK (5) to save the settings and close the window.
3. If a dialogue box appears, asking you to restart the sub-applications, click Yes.

Connectivity
This part of the Personal tab is visible only if you have access to sub-applications that have both an offline
and an online version. In the picture above, the user has access to both Impact and EIS. When the box is
visible you are able to choose to always use the offline version of the sub-application even if you are working
online.
If you only want to use the offline version of a listed sub-application, even though you are online:

1. Select the checkbox in front of the application name (4).

2. Click OK (5) to save the settings and close the window.
3. If a dialogue box appears, asking you to restart the sub-applications, click Yes.

Connection Type tab

Connection type
 1. Select type of connection (1).
2. Click OK (2) to save the settings and close the window.
3. If a dialogue box appears, asking you to restart the sub-applications, click Yes.

Central Communication Settings tab

Authentication
Note: Only applicable if authentication for proxy server communication should be used.

Select the checkbox (1).

Type your User ID (1).
Type your Password (1).

Location
Note: Only applicable if authentication for proxy server communication should be used.

Special settings required on the location you are connecting from, for example, the area code.

Click Change (2) to reach Phone and modem options in the standard Windows location dialogue, where
locations may be created, edited or deleted.
Modem connection
Note: Only applicable if authentication for proxy server communication should be used.

This is where you select settings for modem connection to central systems.

Select modem connection in the list (3).

Click Edit (3) to open the standard Windows Network Connections dialogue where settings for the
modem connections may be changed.

Predefined Modem Connections

Here you can download predefined modem connections from central systems using the selected connection.

Click Download (4) to download preset modem connections from central systems.
Click OK (5) to save the settings and close the window.
If a dialogue box appears, asking you to restart the sub-applications, click Yes.

Comm. Unit Configuration tab

In this tab you can configure your communication unit.

Communication unit 9998555

Note: Communication unit 9998555 is not supported for Tech Tool on Windows Vista.
 1. Select communication unit 9998555 (1).
2. Select port number in the list (2).
3. Click OK (3) to save settings and close window.
4. If a dialogue box appears, asking you to restart the sub-applications, click Yes.

Communication unit RP1210A adapter

 1. Select communication unit RP1210A (1).
2. Select Device name in the list (2).
3. Select the Port number in the list (3).
4. Select Protocol in the list (4).
5. Click OK (5) to save settings and close window.
6. If a dialogue box appears, asking you to restart the sub-applications, click Yes.

Communication unit 88890020/88840133

There are three different ways of connecting the communication unit; via USB cable, directly to
communication unit (wireless) or via an access point (wireless). The connection type is by default via USB
cable.
All settings must be made connected via USB cable. When the settings are completed, the USB cable can be
disconnected if a wireless connection type is chosen.
Through the Comm. Unit Configuration tab for the communication unit you can view the Signal (5) strength,
Remove the settings and view Settings (6) for a selected communication unit. You can also perform the
Configuration of a connected communication unit or change the settings.
The Nickname refers to a chosen identification of a configured communication unit. Tip! Mark the
communication unit with the chosen nickname for easy identification. To create a new nickname or change
other existing settings, click Configuration (7), see Configuration for more information.

1. Select communication unit (1).

2. Select Nickname (identification of configured communication unit) (2).
3. Information about the selected communication unit is presented here (3).
4. Type of communication used is shown here (4). Click Settings (6) to see the specific settings for the
type of communication in question.
5. Clicking Signal (5) to see signal strength. For more information see Signal.
6. To change your basic settings, click Configuration (7). For more information see Configuration .

Signal
By clicking the button Signal (5) a window is opened showing the strength of the signal, see figure below.
Configuration

In the Configuration window you can update the settings for the selected communication unit. You can also
update the communication unit software (so called firmware).

1. Type the nickname (1). The nickname is used to identify the communication unit that you wish to
configure.
2. Select the type of communication the communication unit will be using in the future. If the
communication unit is connected via USB, then communication will always be via USB and not via
wireless communication, even if such is configured. If the communication unit is not connected via USB,
then the communication used will be that selected here (2).
3. Click Status (3) in the Maintenance pane to see the software version number, drive version number,
WLAN dongle, vendor ID, product ID, device ID and error codes.
4. Click Update software (4) to see if there are updates of the communication unit software (so called
firmware) available. See Update Software for further information.
5. Click OK (5) to configure the communication unit and close the window. The settings are saved to the
computer.
 Note: Re-identification of a vehicle must be performed to make the settings active.

Status
In the Status window you see the software version number, drive version number, WLAN dongle, vendor ID,
product ID and unit ID. You can also see error codes here, for more information see Known problems.

1. Click Status in the Configuration window to see the software version number, drive version number,
WLAN dongle, vendor ID, product ID and unit ID (1). You can also see error codes here (2).
2. Click Erase Error Codes (4) if you want to delete the fault codes.
3. Click Close (3) to close the window.

Update Software
The communication unit includes a software (so called firmware) that is updated on a regular basis. The
updates are provided on the Tech Tool DVD or in the network releases. Older versions of the software will be
saved on the computer, in case the new software contains faults that prevent operation of the communication
unit. To ensure that the communication unit will work properly the new software should normally always be
used and be downloaded to the communication unit.
When you click the button Update software a window will open in the application to instruct you through the
update, see figure below.

Note: The communication unit must be connected to both the computer and a vehicle when updating the
software.
Directly to communication unit

1. In the Direct tab you can see the settings that the system has generated automatically. These settings
only need to be changed if there is a conflict with other WLAN units. Resetting of the automatically
generated settings can be done with button Restore default values (4).
2. You can make changes to SSID and the channel for both the communication unit and the computer
here (1).
3. You can change the IP number and Net Mask for the communication unit here (2).
4. You can change the IP number and Net Mask for the client here (3).
 5. Click OK (5) to save settings and close window.

Note: If it is not possible to establish communication after installation, contact the local IT-support or
network technician.

Directly to communication unit, Computer settings

In the Windows dialogue Wireless Network Connection Properties the checkbox Use Windows to
configure my wireless network settings should be selected when directly to communication unit is
selected. No so called Utility programs that are included with the WLAN card are to be installed. Only the
Drivers shall be installed. In the Windows dialogue Wireless Zero Configuration Properties (Local
Computer) Wireless Zero Configuration must have started when Directly to communication unit is chosen.
Startup type shall be Automatic and Service status: Started.

Note: If it is not possible to establish communication with your communication unit after installation,
contact the local IT-support or network technician.

Via access point

This type of connection requires that Tech Tool and the communication unit are correctly configured in
relation to the local network. This is made in the Access point tab, where you can make the settings needed
to operate via access point. This needs involvement of your local IT-support or network technician.

1. Contact you local IT-support or network technician to get the IP number, Net Mask, Default Gateway and
SSID.
2. This is where you type the IP number, Net Mask, Default Gateway and SSID (1).
3. Select security level and enter the key (2). Click OK (3) to save settings and close window.

Comm. Unit Selection tab

In this tab you can select which communication unit that should be active. It is possible to have several
communication units configured on the same computer.

1. Select which communication unit that should be active in the list (1). The communication units that are
installed on the computer are visible in the list.
2. Click OK (2) to save the settings and close the window.
Communication unit 88890020/88840133
The communication units 88890020 and 88840133 are used to enable communication between a computer and
a vehicle or a machine.

Communication types
There are three different ways of connecting the communication unit; via USB cable, directly to communication
unit (wireless) or via an access point (wireless). The communication type for a new communication unit is by
default via USB cable.
All settings must be made connected via USB cable. When the settings are completed, the USB cable can be
disconnected if a wireless connection type is chosen.

How to select communication type

A workshop using wired network (LAN) should select from these two communication types:

Via USB cable connected between computer and communication unit and a wired network connection.
Directly to communication unit (so called ad hoc communication) and with wired network. Note! The
connection type Directly to communication unit is not supported by Windows Vista.

A workshop using wireless network (WLAN) should select from these two communication types:

Via access point, this is the recommended connection type. Via access point means wireless
communication between communication unit and the computer via an access point (wireless local
network). Connection via access point can also be used on stationary computers.
Via USB cable connected between computer and communication unit and a wireless network connection.

Via USB cable

USB cable connected between computer and communication unit and a network connection via wire or
wireless.
The communication type for a new communication unit is by default via USB cable. No settings update is
necessary for this type of communication.

Note: Do not use a USB hub (to enable connection of more than one USB device) as each cable joint can
cause problem in this signal level.

Directly to communication unit

Directly to communication unit means that there is wireless communication between the computer and
communication unit and a network cable is connected to the computer. The communication type Directly to
communication unit is not supported by Windows Vista.

Note: To use direct communication with the communication unit your computer must have wireless LAN
802.11b/g and support for 128 bit WEP (encryption). This is built in into the Panasonic CF computer. Additional
wireless LAN cards will be recommended in the future.

1. Connect the communication unit to the vehicle/machine.

2. Select communication unit and USB + Directly to communication unit in the Configuration window.

Note: If it is not possible to establish communication after installation, contact the local IT-support or network
technician.

Security level Directly to communication unit

Communication is performed using 128 bit WEP, Wired Equivalent Privacy. The WEP key is generated
automatically and is not seen during the configuration.

Via access point

Via access point means wireless communication between communication unit and the computer via an Access
point (wireless local network). The connection between computer and local network can be wired or wireless.
The communication type via Access point can also be used on stationary computers.
This type of communication requires that Tech Tool and the communication unit are correctly configured in
relation to the local network. This needs involvement of your local IT-support or network technician.

1. Contact the local IT-support or network technician before installation.

2. Connect the communication unit to the vehicle/machine and connect the communication unit to the
computer via the USB cable.
3. Configure the communication unit in Comm. Unit Configuration tab in the Settings dialogue. Click
Configuration and select communication unit and USB + Access point.
4. Select the Access point tab for further setup, for more information see Configuration.

Security level via access point

There are two security level alternatives for the communication unit. One of these alternatives must be selected.

WEP 128bits and MAC address. Communication is performed using 128 bit WEP, Wired Equivalent
Privacy. The WEP key is written in during configuration. The MAC address is to be written into the access
point for additional security.
WPA-PSK (TKIP). Communication is performed via WPA, Wi-Fi Protected Access.

Example how to connect via access point (wireless router)

Connection of a communication unit via access point (wireless router) requires that Tech Tool and the
communication unit is correctly configured in relation to the local network. This needs involvement of your local
IT-support or network technician. Below is an example of how the setup of an access point (local network,
wireless router) is connected to the configuration of the communication unit.

1. Configuration of a wireless router at your location. The example used here is:
IP Address: (each unit has a unique IP Address)
Subnet Mask: 255.255.255.0
Default Gateway: 190.0.0.255

2. Connect the computer to your wireless network. You can now setup the communication unit.
3. In the Tech Tool menu, select Settings, Comm. Unit Configuration tab and select communication unit.
4. Click Configuration and select USB + Access point.
5. Select the Access point tab and enter the credentials from your wireless router. These are used in the
example:
IP Address: (each unit has a unique IP Address)
Net Mask: 255.255.255.0
Default Gateway: 190.0.0.255 (from the network configuration on the computer)
SSID: Workshop WLAN (the SSID of the access point, a unique identification shared among all
computers within the wireless network)
 6. Select security level, see Security level via access point. Keys for both types are generated by the wireless
router and should be obtained from your local IT-support or network technician.

Installation (Windows XP)

This is how it should appear the first time you connect the communication unit to a computer when Tech Tool is
installed on Windows XP. The pictures in the installation instruction serves as illustrations, the actual dialogues
and pop-ups may look different depending on which communication unit you are using.
Firstly, a small window in the lower right corner will state that new hardware has been found.

Then a new window appears, where you choose not to let the computer search for software. Click Next and the
next window appears where you are asked if you wish to install automatically. Click Install software
automatically (recommended). Click Next, the installation is started.
The next window shows how the installation progresses.

In some cases, the following window may appear. Click Continue anyway.
When the installation is done the next window appears. You are requested to click Finish to complete the
installation.

After a while, a small pop-up appears in the lower right corner and states that new hardware has been installed
and is ready to use.

Installation (Windows Vista)

This is how it should appear the first time you connect the communication unit to a computer when Tech Tool is
installed on Windows Vista. The pictures in the installation instruction serves as illustrations, the actual
dialogues and pop-ups may look different depending on which communication unit you are using.
Firstly, the following window is displayed.

Select Locate and install driver software (recommended) (1).

A small window in the lower right corner will state Installing device driver software.

A Windows Security window will be displayed.

Select Install this driver software anyway (2).

After a while, a small pop-up appears in the lower right corner and states that new hardware has been installed
and is ready to use.
Communication unit monitor
Icon Communication unit monitor status in taskbar

Displayed when Communication unit monitor is active.

Displayed when the software in the communication unit has to be updated.

When connecting a communication unit the communication unit monitor checks if the software in the
communication unit and the driver are compatible. If they are incompatible a message will be shown informing
that the software has to be updated.

LEDs description
The communication unit has a number of different coloured LEDs. These LEDs show the status of the
communication unit and indicate warnings, etc. Refer to the table below for an overview.

Colour Text on label Description

Green Power USB / Communication The communication unit receives power via the USB port.
The LED flashes during communication. If this LED and the
red Critical Error flash, the internal software is faulty or is
 missing completely. Call your helpdesk for assistance.

Green Power Vehicle The communication unit receives power via the
vehicle/machine cable.

Blue WLAN WLAN active. The LED shows the strength of the radio
traffic. The various strengths are indicated by the LEDs
illumination ratio between ON and OFF. The more frequently
the LED illuminates, the better the radio traffic.
0 % = No radio coverage
25 % = Poor radio coverage
50 % = Radio coverage
75 % = Good radio coverage
100 % = Excellent radio coverage
Example: ON, ON, ON, OFF, indicates 75 %. If the
communication unit is configured for WLAN and cannot find
an access point, then the Error Warning LED will light up.
When the communication unit can establish a connection the
Error Warning LED will be turned off, as long as there are
no other faults.

Yellow Error Warning An error has been detected in the communication unit . See
Settings on how to read the information. Connect the USB
cable between the computer and the communication unit
before reading. These errors are not critical.

Yellow Temperature Warning The communication unit is outside the approved temperature
range, -40 C (-40 F) to +85 C (+185 F). Warm or cool the
unit by placing it in a room at normal temperature.

Note: If the unit is equipped with a WLAN function, the

temperature range is 0 C (32 F) to +45 C (113 F). When
the USB cable is connected, WLAN is disconnected and -40
C (-40 F) to +85 C (+185 F) applies instead.

Red Critical Error A critical error has been detected in the communication unit.
Perform the following actions:

1. See Settings on how to read out the information.

Connect the USB cable between the computer and the
communication unit before reading.
2. Contact your helpdesk for assistance.
3. If the communication unit must be replaced, use the
normal accessory warranty if the unit is less than 12
months old.
If this LED and the green Power USB / Communication
flash, the internal software is faulty or is missing completely.
Call your helpdesk for assistance.

Note: All LEDs light up during startup of the communication unit. This is to check that all the LEDs function.

Fault tracing
Known problems
The following problems can occasionally occur when using communication unit 88890020:
 Power surge on hub port is shown in the status field, of some computers, when the USB cable is
connected to the communication unit 88890020. When this message is shown constantly, in combination
with the LED for power USB not being lit, it indicates that the communication is malfunctioning. This could
be caused by a broken wire, a defect communication unit or incorrect user handling. Disconnect the USB
cable immediately to avoid problems with the computer USB port.

Fault code description

The fault codes for the communication unit are found in the Status dialogue. You find the Status option when
you have chosen Configuration of a communication unit through the Settings dialogue. for more information
see Settings. The table below lists the fault codes, their cause and corrective actions to solve them.

Error code Cause Action

1 Fault in application flash-memory Send the communication unit for repair.

2 Fault in boot program flash- Send the communication unit for repair.
memory

3 Fault in parameter flash-memory Send the communication unit for repair.

4 Parameter flash-memory worn Send the communication unit for repair.

out

5 Internal RAM error Send the communication unit for repair.

6 External RAM error Send the communication unit for repair.

7 A fault occurs when accessing to Send the communication unit for repair.
the USB chip.

8 A fault occurs when accessing to Send the communication unit for repair.
the temperature sensor.

9 The serial SDIO bus cannot be Send the communication unit for repair.
accessed.

10 The serial SPI bus cannot be Send the communication unit for repair.
accessed.

11 There is a fault in the CPU. Send the communication unit for repair.

1219 There is a hardware fault. Send the communication unit for repair.

20 A power fault has been detected Check the communication unit power supply first. If the
by the communication unit. power supply is OK, send the communication unit for
repair.

21 Supply voltage is too low. Check the voltage to the communication unit.

22 Supply voltage is too high. Check the voltage to the communication unit.

23 The temperature is too low. Warm up the communication unit and try again.

2425 The temperature is too high. Let the communication unit cool down and try again.

2629 There is a fault in the Contact helpdesk for additional information.

environment around the
communication unit.
30 There is no USB power supply. Check the USB cable. If it is OK, send the communication
unit for repair.

31 Power surge on USB-port #1 The USB unit on port 1 is consuming too much power and
has been turned off.

32 Power surge on USB-port #2 The USB unit on port 2 is consuming too much power and
has been turned off.

33 An unsupported USB unit on port The USB unit on port 1 is not supported by this software.
#1 Change the software or acquire a supported unit.

34 An unsupported USB unit on port The USB unit on port 2 is not supported by this software.
#2 Change the software or acquire a supported unit.

3539 There is a fault with the USB Contact helpdesk for additional information.
connections.

40 SD card not supported Change SD card.

41 Fault when accessing SD card A fault occurred when reading or writing to the SD card.
Change SD card.

42 SD card FULL Empty the SD card or replace with another card.

4349 There is a fault with the SD card. Contact helpdesk for additional information.

50 There is no WLAN card. Send the communication unit for repair.

51 The WLAN card is not Send the communication unit for repair.
functioning correctly.

52 No access points accessible Move the communication unit to position with better
reception.

53 WLAN signal strength too low Move the communication unit to position with better
reception.

54 The WLAN manager has Restart the communication unit.

detected a fault.

55 A fault was detected during Check the configuration and make sure that the network
network verification. has the correct parameter settings.

5659 The WLAN manager has Contact helpdesk for additional information.
detected a fault

60 A fault occurred during the Check the verification method and the security keys in
verification process. question.

61 A fault occurred during the Check the encryption method and the security keys in
encryption process. question.

6265 A fault occurred in security Contact helpdesk for additional information.

management.

66 A fault occurs when accessing to The port may already be open for transfer. Restart the
the TCP/IP port. communication unit.

67 The is a TCP/IP conflict in the Change TCP/IP number to avoid this problem.
 network.

68 A time-out occurred while waiting Communication broken. This DTC is only intended for fault
for a TCP/IP packet. tracing. Continue using the communication unit as usual.

69 A fault is reported from the Restart the communication unit.

TCP/IP stack.

7075 There is a fault related to the Contact helpdesk for additional information.
TCP/IP stack.

76 A fault has occurred in the SAE Check the network for short-circuits. If there are none,
J1708 communication. change the communication unit.

77 A fault has occurred in the ISO Check the network for short-circuits. If there are none,
9141 communication. change the communication unit.

78 A fault has occurred in the ISO Check the network for short-circuits. If there are none,
9141 5 volt communication. change the communication unit.

79 A fault has occurred in the CAN Check the network for short-circuits. If there are none,
communication. change the communication unit.

80 Wrong logon ID Wrong logon ID given at start of communication.

8189 There is a general fault. Contact helpdesk for additional information.

Communication Unit Monitor
Communication Unit Monitor is an application that checks if the software and driver of the communication unit
matches.

Icon Communication unit monitor status in taskbar

Displayed when Communication Unit Monitor is active.

Displayed when the software in the communication unit has to be updated.

When connecting a communication unit the Communication Unit Monitor checks if the software in the
communication unit and the driver are compatible. If they are incompatible a message will be shown informing
that the software has to be updated.

See Update Software for information on how to perform the update.

Network Update
Network Update is a program handling updates of applications via network. It is designed as a wizard in three
steps; search for updates, download, and installation. It has four icons, each describing different status. One of
these icons is always visible in the taskbar.

Icon Network Update status in taskbar

Displayed when Network Update does not do anything and while it is checking for available
updates.

Displayed when Network Update has found available updates and when updates have been
downloaded but not installed.

Displayed when the download of updates is in progress.

Displayed when the download or installation of an update failed.

How to update Tech Tool

1. Click the Network Update icon in the taskbar. The following window is displayed.
2. Click Search for updates (1). Files that can be downloaded are shown here (2).
3. Choose which updates you want to download by selecting the checkbox in front of them (2). If you want to
download all available updates select the checkbox Select all (3).

Note: When an update is selected previous updates will be downloaded as well, since the updates must
be installed in a certain order.

Note: If the Install updates automatically checkbox (4) is selected, installation of updates will start as
soon as the download is finished.
4. Click Download (4) to start the download of the selected files.

5. The downloading process is shown in the window (5).

 6. When the download is finished updates ready to be installed are shown here (6).
7. Click Install (7) to install the downloaded updates.

Note: Instead of installing the updates you can choose to either wait with the installation or to cancel it.
Clicking the Wait (8) button implies that Network Update will remind you to install the downloaded updates in a
while. Clicking the Cancel (9) button implies that no installation will take place and that the downloaded files are
removed.

Settings
The Network Update settings are reached in the menu Tools. Changes in settings will not take effect until
Network Update is checking for new updates.

General
In the General tab you can choose which language you prefer to have Network Update displayed in (1). You
can also choose the number of days between automatic searches for updates (2). If you want all available
updates to be selected for download by default, select this checkbox (3).

Connection

In the Connection tab you can set which type of connection you have; LAN, modem or custom (1). If you
choose custom, you can select what settings you prefer in the Custom pane (2). The difference between
modem and LAN is that for modem connection found updates must be downloaded manually while with LAN
connection, found updates are downloaded automatically.