Refund of Visa Application Fee: cancellation and no shows

It is important to note that once an appointment has been confirmed, a full refund of the VFS Globals
service fee is not possible, save in the case of death or hospitalization. All cancellations and no shows will
attract a penalty fee of R850, which will be deducted from the VFS Global service fee of R1350 or R2500
in respect of all applications for the DHA Premium Visa & Permit Services Centre for its Corporate Clients
where applicable.

All refund applications that do not fall in the category of no shows/ cancellations will bear a R250
administration fee.

No fee will be charged if the applicant is unable to honour the appointment due to his or her death or
hospitalization.

Once an appointment has been confirmed a person can thereafter reschedule an appointment twice.
Thereafter if the maximum attempts have been exceeded, the VFS Globals penalty fee of R850 will be
forfeited. Rescheduling or cancellation of confirmed appointment is allowed up to forty eight (48) hours
prior to the scheduled date of appointment. VFS Global recommends applicants to make use of the
rescheduling function as this will reduce certain applicable penalty fees. Rescheduling appointments
should be applied when applicants do not have all mandatory documentation at the time of submission.

In the event of a wrong category selected, applicants are advised to fill in the details in a new application
with all necessary processes including the payment. When a refund is requested for this reason you will be
refunded your initial payment, less our administration fee of R250. Applicants must show proof of a new
application being completed prior to requesting a refund. Failure to provide proof of a new application
being made for any reason will result in our R850 penalty fee.

All refund claims made after your initial appointment date for any reason will not be
entertained and will be regarded as a no show/cancellation and will carry a penalty fee of
R850. It is the duty of the applicant to bring all refund claims to our attention either on or
prior the appointment date.

Eligible refunds require thirty (30) calendar days processing from the date of refund request.

In case of cancellation or withdrawal of Application or service, the refund will be processed in the same
method as payment was made for these services. E.g. if payment was made via use of credit or debit card,
refund will also be done via a credit/debit card.

In no circumstances will VFS Global be under any obligation to consider a refund of service fees for non-
refundable services.

The applicant hereby acknowledges and agrees that the administration fee and the penalty fee are
reasonable and fair in terms of relevant consumer protection legislation.