Colin Canfield

9175 Cottonwood Trail, Park City UT 84098

Cell: 801-891-5657 - colinhcanfield@gmail.com

Career Overview
Experienced IT support agent and team leader, dedicated to providing exceptional quality of work.
Trained in customer service and high-volume computer repair. Excited for work in IT support.

Skills
Technical Skills
Java, Python, HTML, PHP, JavaScript, jQuery, Remote desktop support, SQL, All Windows Versions,
Arch and Debian Linux, Network and Hardware troubleshooting, TCP/IP experience, DNS, DHCP,
FTP, Firewalls, QoS, Microsoft Office, Active Directory, Hardware Component Replacement in All
Laptop and Desktop Computers, VOIP, VPN Systems, All versions of Mac OS 10.x, iOS, Android,
Android Development, XML, Familiarity with Nearly All Consumer Software, SEO
Qualifications
Programming and design skills, Strong analytical skills, Working knowledge of server hosting,
Excellent interpersonal, leadership, and development skills, Flexible customer service soft skills,
Strong written and verbal communication skills, Team player, Self-motivated, Excellent attention to
detail

Accomplishments
Network Security
Planned, installed, maintained and developed SSH server and tunnel service to bypass high
school web security.
Maintained and hosted SSH server for 12 individuals over a period of 7 months without
detection.

Work Experience
Technical Support Agent
May 2014 to Current
Best Buy Stores LP Park City, UT
Attentively listened to understand and recreate client issues, making them feel they are leaving
their product in good hands. Worked diligently with a team to ensure proper transfer of work and
ensure client data privacy. Swiftly worked to resolve issues that should not exist and often didnt
have officially released solutions. Worked diligently as a team leader over several employees to
support their development and increase productivity. Balanced a labor budget daily to ensure the
desired target was hit every time.
Math Tutor
August 2012 to June 2013
Park City High School Park City, UT
Individual tutoring of 10-12th grade levels of Math 1010 (Intermediate Algebra), Math 1050
(College Algebra), Math 1060 (Trigonometry), and Math 1210 (Calculus 1) to a class of 25
students.
Excelled at explaining difficult math concepts and the application of them to students. Helped
students to pass math classes they would have otherwise failed. Skilled at engaging students,
several of which went on to further pursue higher level math courses. Enjoyed teaching individuals
who struggle to understand and succeed at math.

Education and Training

Associate of Science: Computer Science and Information Systems, August 2017
Salt Lake Community College Salt Lake City, UT
Coursework in Distributed Computing, Networks and Databases
Coursework in Software Engineering and Hardware Systems
Ongoing coursework in Calculus and Higher Mathematics