Front Office Manager

Company Description

At Colwen Hotels, we never settle for second best. Our expert teams of professionals provide
comprehensive strategies designed to ensure the hotels we manage perform at their full potential.

We oversee hotels at every stage - from concept development through to opening day and
beyond.

Some of the worlds best hospitality brands, including Hilton and Marriott, rely on Colwen
Management to provide an unparalleled level of full-service expertise.

Colwen Hotels has 21 properties and approximately 1500 employees; we are in high growth
mode.

Grow with us!

Job Description

The Hampton Inn & Suites is seeking an engaging, friendly and detail oriented Front
Office Manager. This individual will be directly responsible for the front desk and night
audit teams, with a focus on guest and associate satisfaction. Ideal candidates will be driven
and focused on driving guest satisfaction and leading and developing our associates.

Primary Responsibilities:

Create and execute innovative front office strategies that will drive the hotel to exceed
guest satisfaction and revenues.

Ensures front office staff and management are properly trained to standards and able to
carry out the operations of each department.

Ensure that all complaints regarding service and/or accommodations are investigated and
resolved.

Monitor budgets and payroll records, and review financial transactions to ensure that
expenditures are authorized and budgeted.

Review work procedures and operational problems to determine ways to improve service,
performance, or safety.

Organize and direct worker training programs, resolve personnel problems, hire new
staff, and evaluate employee performance.
 Provide Leadership / Mentoring to Front Office Team.

Maintain complete knowledge of: all hotel features and services, all room types, rates,
special package and promotions, daily arrivals / departures / room availability, scheduled
in-house group activities.

Review and respond to daily operational demands as it relates to the hotel.

Monitor security of public areas of the hotel.

Establish par levels for supplies and equipment.

Qualifications

ADDITIONAL REQUIREMENTS:

Hilton systems knowledge strongly encouraged

Highly motivated individual with strong leadership skills

Excellent time management skills

Strong organizational skills

Strong customer service orientation and skills

Creative problem solving skills

Experience making presentations in front of groups

Additional Information

Colwen Hotels offers a total rewards and compensation package for eligible associates that
includes:

Opportunities for advancement and career growth

Warm and supportive work environment

Earned Personal Time Off and first year Personal Days

Holiday Pay

Jury Duty and Bereavement Pay

 Hotel Discounts

Competitive Wage and hotel position incentives (i.e. Perfect Sell rewards)

Medical, Dental and Vision Insurance

Company-funded Health Reimbursement Account

Flex Spending Account

Voluntary Life Insurance and Disability Insurance

401(k) retirement plan with Employer Match after one year of employment

Assistant Mgr Trainee

NORTH SMITHFIELD

RI

Walmart - Retail and Wholesale Management

Position Description

Drives sales in assigned area

Drives the financial performance of assigned area
Ensures compliance with Company policies and procedures
Models, enforces, and provides direction and guidance to hourly Associates on proper
Customer service approaches and techniques to ensure Customer needs, complaints, and issues
are successfully resolved within Company guidelines and standards.
Participates in community outreach programs, and encourages and supports hourly
Associates in serving as good members of the community.
 Provides supervision and development opportunities for hourly Associates in assigned
area
Upholds the Company's Open Door Policy
Minimum Qualifications

2 or more years of college; OR 1 year retail experience and 1 year supervisory

experience; OR 2 years general work experience and 1 year supervisory experience
For facilities that sell firearms, I acknowledge that the position for which I am applying
will require successful completion of a firearms- specific Criminal Background Check (CBC)
and Firearms Authorized Training.
Will successfully complete all job required trainings and assessments.
Additional Preferred Qualifications

2 or more years general work experience supervising 5 or more direct reports to include
the responsibility of performance management, mentoring, hiring, and firing