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before the work begins. With the use of SIPOC, it helps define a complex project that
may not be well scoped. SIPOC is similar and related to process mapping and in/out
involves 4 processes which are measuring of textile, cutting, printing and lastly sewing
In addition, the figure above also shows the CTQ (Critical to Quality) which are
the key requirements of the service and are critical to meet the customer expectations
and often defined by customer expectations. The CTQ above shows what the customer
expects towards the service. In Six Sigma efforts, the primary objective is to improve the