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NAME:_____________________
COMPANY:_________________
DATE:______________________
SCORE:______________________

FINAL TEST
LEVEL: Intermediate

PART 1 LISTENING (10 marks)

A. You will hear five people talking about telephoning. For each recording,
match each speaker to the piece of advice (ah) that he/she gives. You will
hear the recording twice. There are two pieces of advice you WILL NOT need.

1 Speaker 1 ___ a) Explain the purpose of your call

2 Speaker 2 ___ b) Dont interrupt the other person
3 Speaker 3 ___ c) Be careful when transferring calls
4 Speaker 4 ___ d) Control any feelings of frustration
5 Speaker 5 ___ e) Prepare your call before dialling
f) Be friendly and professional
g) Clarify anything you dont understand
h) Take notes during the call

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B. Listen to the radio report and choose the correct option.

6 Over the last year, Matthews has seen

a) overall profits fall by over fifty percent.
b) its turnover more than double.
c) clothing sales decrease by about a third.

7 Which statement is true of the smaller clothing retailers?

a) Six have sold their businesses to bigger retailers.
b) Three went bankrupt over the summer.
c) Two hope to merge their operations soon.

8 According to Jane, Beanelys

a) is the most popular retailer in the area.
b) is changing the way the company is organised.
c) plans to expand the chain.

9 Which statement does Jane make about the clothing industry?

a) There have been relatively few changes in customer demand.
b) Small businesses cant afford the rates on their premises.
c) There is a large number of competitors.

10 What reason is given for problems in the clothing industry?

a) Companies are failing to diversify.
b) There has been an increase in customers shopping online.
c) Large companies can demand better deals from suppliers.

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PART 2 READING (12 marks)
A. You are going to read a magazine article about a radio presenter. For questions 11
16, choose the best answer - a), b), c) or d) according to the information in the
text.
A New Voice on the Radio
Margherita Taylor talks to Sarah Edhill about what its like being at Capitol Radio.
Margherita Taylor is the only female presenter at
Capital Radio, one of Londons top music radio
stations. She got into radio while she was a
student in Birmingham. Along with hundreds of
other hopefuls, she and a friend queued for hours
in the rain to take part in a Search Star
competition held by a local radio station, BRMB.
I had to read a travel script and a weather script
talk about myself for a minute, then introduce a
record. After that, they sent me back out into the
rain, she says. But within days the phone call
came to say that her voice had earned her a
regular show on BRMB. Truly the stuff dreams
are made of. After working there for eighteen
months, she was offered a job with Capital.
Margherita is a London girl and arriving at
Capital was like coming home. I grew up
listening to Capital Radio, she says. People say,
Wasnt it frightening, joining such well-known
presenters? But everyone here is so down to
earth. It would be off-putting if the others had
people doing their make-up, or star signs on their
office doors. But theres none of that- Mick
Brown, for instance, finishes his show and
wanders off to get the bus home with everyone
else.
Margherita claims never to get nervous before
a show nerves are for the weak. You cant get
nervous because then you make mistakes, she
says. Of course, there has been the odd disaster.
For instance, when I did my first live concert
show at BRMB, Id only done one programme.
In front of a crowd of 50,000, I went on stage to
introduce a certain well-known singer. I said:
Please welcome our next performer. You know
her best for hits like Then I just went blank.
There was this silence from the crowd, and for
the life of me I couldnt think what shed sung.
Thats one occasion that will stay with me
forever.
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Margherita says that her own musical tastes are
varied. But she doesnt pick her own music for
her shows. The Capital computer selects the
records in advance from a list approved by the
station managers. The station has a certain
sound, and if we all picked our own music, it
wouldnt sound like Capital, she says. But for
someone who likes music, this is a dream job. I
get to go to concerts and meet bands you can
hear on my show. Its great to hear the behind
the scenes gossip.
Most people would expect that a presenters
most important qualities are a nice voice and
huge amounts of confidence, but Margherita says
that basic maths is handy as well. You have to
make sure that youve got an eye on everything
thats going on in the studio, but youve got to be
able to add and subtract and think in minutes and
seconds, she says. Youre dealing with timed
records, and with announcements and
commercials that are also timed precisely, and
you have to be ready to switch to the news at
exactly the right second. If youre going over to
a live event, you need to be ready for that on
time, not a second earlier or later.
This isnt the sort of girl to let the rockn roll
lifestyle go to her head. Even if she did, her
family would bring her down to earth. When I
started at Capital the only thing my brothers
asked was whether theyd get free records, she
remembers. And my mum couldnt even find
the station on her radio.
Margherita Taylor is very nice and very easy-
going, but very much in control. She is so much
a Capitol Radio girl that you might think she is
just doing a good job for the stations publicity
department, although you know what shes
saying really comes from the heart. She smiles a
lot, laughs a lot and is generally a great advert
for Capital.
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11. What do we learn about Margherita in the first paragraph?

a) She became a radio presenter by chance.
b) She expected to win the competition.
c) She was keen to become a radio presenter.
d) She practised before the competition.

12. What do we learn about Margheritas first live concert show?

a) It is the only time she has made a serious mistake.
b) Being nervous was not the cause of the problem.
c) People often remind her of what happened then.
d) She had not expected to have the problem she had.

13. One point Margherita makes about her job is that she
a) has changed her attitude to music.
b) is unhappy that the records she plays are chosen for her.
c) likes most of the music that she plays on her show.
d) enjoys talking to the people whose records she plays.

14. What does Margherita say about presenting a show?

a) It is essential to keep in mind what is going to happen next.
b) It is more complicated than she had previously thought.
c) The ability to add and subtract is the most important requirement.
d) The content of a show is sometimes changed suddenly.

15. How have Margheritas family reacted to her success?

a) with caution
b) with interest
c) with surprise
d) without excitement

16. In the final paragraph, the writer says that Margherita

a) was different from what she had expected.
b) genuinely believes that Capital is a good radio station.
c) feels it necessary to talk about Capital Radio all the time.
d) has already changed her job at Capital Radio.

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PART 3 SKILLS (10 marks)

Complete the short dialogues below with a response (aj).

17 A: Thank you for listening. Does 26 A: Would you find out what
anyone have any questions? happened to my plane tickets? They
B:____ havent arrived yet.
B: ____
18 A: Its nice to see you again, Sue!
B:____ Responses:

19 A: Can we come back to that later? a) You too. How are you?
Dave, over to you now.
B:____ b) Yes, can you tell us the reasons for
the low sales figures?
20 A: Are you saying that well have to
postpone the meeting? c) Thanks, Id like to focus on the
B:____ problems were having with outsourcing.
21 A: I propose that we develop a d) I agree with you.
prototype. e) I think a month earlier would be
B: ___
22 A: In your opinion, when shall we better.
publish the annual report, in f) Hold on a moment, Michelle isnt here
December?
B: ___ yet.
g) No, just that we should start a bit
23 A: Lets look at the issue from a
different angle. Is there a way we later.
could save money, for example?
h) Sure, Ill look into things
B: ___
straightaway.
24 A: So, have we covered everything?
B: ___ i) Yes, I think so. Joe, do you agree?
j) Do you mean by reducing salaries?
25 A: Right, lets get started, shall we?
B: ___

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PART 4 USE OF ENGLISH (48 marks)

A. Complete the sentences with the correct alternatives.
27 All the staff were asked to _______________ to Spain.
a) outsource b) invest c) relocate d) reorganise
28 Theres a problem with the machinery so the quality of the goods hasnt reached
its usual _______________
a) fault b) flaw c) standard d) design
29 B-Voy Bank is looking for three new bank officers to work in its new high street
_______________
a) branch b) factory c) plant d) store
30 Its important that we get a _______________ for our product soon so that no one
can copy our ideas.
a) breakthrough b) discovery c) brainwave d) patent
31 This organisation is too _______________ There are four forms for everything!
a) bureaucratic b) hierarchical c) flexible d) progressive
32 Bed-Lux has recently _______________ its main rival Duvet-Delights.
a) merged b) taken over c) reorganised d) outsourced
33 I am writing to invite you to _______________ your research findings at the ECR
conference.
a) network b) socialise c) present d) talk
34 I want my new sofa to look good but its more important that its
_______________ I dont want to have to replace it for years!
a) time-saving b) stylish c) durable d) space-saving
35 Im 63 now, so Ive only got two years to go until I reach _______________ age.

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a) redundancy b) appointment c) retirement d) promotion

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36 Pre-tax profits have _______________ to an all time low of $1.2m.

a) plummeted b) skyrocketed c) soared d) risen

B. For questions 37-48, read the text below and think of the word which best
fits each space. Use only ONE word in each gap. There is an example at the
beginning (0).

The birth of YouTube

In 2005, Chad Hurley and Steve Chen, two software designers from Silicon Valley in
California, (0) were invited to a dinner party. Several people had brought their
camcorders to the party and these people were complaining about (37)___________
difficult it was to share home videos online. That was when Chad and Steve came up
(38)_____________ the idea of YouTube, the site which makes (39)_______________
easy to upload home videos onto the Internet. They formed a company, borrowed
some money and (40)_______________ up a business.

It turned (41)___________ that millions of people already had short home video
clips that they thought it (42)___________ be fun to share with other enthusiasts
around the world. Launched in December 2005, YouTube soon contained more
(43)_____________ a million short video clips. People were uploading 8000 clips a
day, and watching three million a day. They had mostly heard about the site through
word (44)______________mouth, email and hyperlink, and eighty percent of the
clips had (45)_____________ made by amateurs.

So why was YouTube such an immediate success? Researchers found that,

(46)__________ average, people were spending fifteen minutes on the site during
each visit, (47)_____________was enough time to view several short funny clips. In

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(48)____________ words, they were using YouTube to give them a little break from
their work or study.
C. For questions 49-54, complete the second sentence so that it has a similar
meaning to the first sentence, using the word given. Do not change the word
given! You must use between TWO and FIVE words, including the word
given. Here is an example (0):

0. What type of music do you like best?

FAVOURITE
What __is your favourite __ type of music?

49. How much does a new laptop computer cost?

PRICE
What __________________________ of a new laptop computer?

50. They are opening a new branch of that bookshop in our town.
BEING
A new branch of that bookshop ___________________ in our town.

51. Patrick cant wait to see the teams next home game.
FORWARD
Patrick is really __________________ the teams next home game.

52. A very friendly taxi driver drove us into town.

DRIVEN
We ________________________ a very friendly taxi driver.

53. Which of the places you visited interested you most?

THE

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Which was _______________________ that you visited?

54. Sally arrived late at the conference because her flight was delayed.
TIME
If Sallys _________________________ she wouldnt have arrived late at the
conference.
D. In most of the lines (55-62) in the article there is an extra word. Find these
words. If a line of correct, put a tick in the space next to that line.

55 Use of video or web conferencing by US companies instead of these face- to-face __________
56 meetings has more than doubled in two years. A survey by the countrys __________
57 National Business Travel Association found it that business travellers used __________
58 it an average of five times last year, compared by with twice in 2002. But travel __________
59 managers remain evenly divided on whether the technology will be retain its __________
60 popularity in the future. Meanwhile, the association does forecasts that travel __________
61 costs for US companies will rise by seven percent next year. The amount __________
62 spent out on air travel and car hire will rise by five percent and the cost of __________
eating out will go up by three percent.

From the Financial Times

E. Complete the article using the correct form of the verbs in brackets.
63
Fast-growing paper manufacturer GRED _______________ (said / has said) yesterday
that it _______________ 64 (creates / is going to create) seven hundred and sixty jobs over
65
the next six years as part of an expansion plan.The firm _______________ (has been
66
announced / has announced) that it _______________ (plans / will plan) to build a
67
major extension to its headquarters. This decision _______________ (will result / is
68
resulting) in new jobs throughout the region. The extension _______________ (will
complete / will be completed) in October and should expand the plant by a third.GRED
69
also says it _______________ (will help / helps) the business double sales over the next

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70
five years. The investment _______________ (will also provide / is providing) extra
production capacity, and a better goods despatch area. The investment comes after a record
71
year for the company. Since March GRED _______________ (saw / has seen) a huge rise
72
in sales and last week a company spokesman predicted that profits _______________
(could reach / is reaching) 1.7 million for the past twelve months. This would mean
73
profits were up twelve percent on the previous year. GRED _______________ (has
planned / has been planned) to spend 40 million this year, opening forty-five shops and
74
refurbishing existing premises. Two factories _______________ (were also opened /
have opened) by the company in Belgium recently.

PART 5 WRITING (20 marks)

You work for a stationery company and you received and order five weeks ago
for 25 printer cartridges from a client, Mr Scott. You are dispatching the order
today. Write an email (120 to 140 words) to the client.

Remember to include the following points:

Thank him for the order

Apologise for not dealing with it sooner
Give a reason for the delay
Give a new delivery date and time
Offer a discount

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S1 = Satisfactory/Excellent (80-100 marks)

S2 = Satisfactory/Good (65-79 marks)

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S3 = Satisfactory/Pass (50-64 marks)

N = Not (yet) Satisfactory (< 50 marks)

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