Leveraging your SAP Investment to maximize the value

[ of your customer data in a Smart Meter World.

Scott Smith
Vice President, Global Technical Services
eMeter A Siemens Business
[ Presentation POV

eMeter - MDUS Vendor

Utility IT 10 Years

Dozens of AMI Projects Experiences

SAP Implementation Projects

eMeter SAP Lighthouse EnergyEast*

*Now Iberdrola US

Real Experience. Real Advantage. Slide 2

[ eMeter EnergyIP: The Smart Platform

Electric Vehicles
Outage Management

Wind
Demand Response

Residential Customer Information

Metering Systems

Sub Metering Workforce Management

Data Warehouse
Appliance

Real Experience. Real Advantage. Slide 3

[ eMeter and SAP Relationship

Member of the SAP Lighthouse

Council since 2007

SAP QBS Partner (Qualified

Business Solution)

SAP Development Cooperation

Agreement

Real Experience. Real Advantage. 4

[ eMeter - SAP joint integration customers
Partner Lab Environments
SAP Lighthouse, USA
Siemens Prototype Lab, USA 4.72 4.72 Live
Accenture COE, India EhP5
Implementation Implementation
IBM Innovation Center, France
HCL SAP Integration, USA

EhP5
Implementation

EhP5 Implementation
EhP5
Implementation

EhP5 Implementation
EhP4
Implementation

EhP4 Live
EhP4
Implementation

EhP5 Live ECC 6.0 EhP4 Live EhP4

Implementation Implementation

Real Experience. Real Advantage.

[ Strategic Solutions
Strategic Investment Strategic Integration Strategic Business
Partner Partner

MDUS
Energy Data Management
AMI Head End
System

CRM

Customer Information
Systems
IS-U / Customer Relationship & Billing
AMI Head End
System

Energy Asset Management

Real Experience. Real Advantage. Slide 6

[ Key Decisions Building the Foundation

Stay Certified
Stick to Current Standards & Versions
Define the Data Owner
Integration Considerations
Leverage IT to Reduce Gaps
Learn from Mistakes

Real Experience. Real Advantage. Slide 7

[ Stay Certified
Qualified Business Solution

Solutions built to SAP standards - MDUS vendors need to comply to all SAP
standards (e.g. security, accessibility, etc.)
Process compatibility in both systems
Process design to avoid duplication of data in both systems
Process design to optimize performance in both systems
Data model compatibility in both systems
SAP solutions and MDUS partner roadmaps and upgrade paths are aligned with the
aim for minimal interruption during software upgrades and upgrade new
technologies together with the MD
MDUS partners are provided with early availability of all technical documents
(interface description, etc.) for all MDUS vendors. Future roadmaps on both sides
are aligned to ensure minimal conflict and maximum efficiency to our customers
Regular re-certifications are carried out to ensure enhancements to the SAP
system and new releases function as designed
This model protects the customer and lowers TCO

Real Experience. Real Advantage. Slide 8

[ Stick to Current Standards & Versions

2010 2011 TBD

Real Experience. Real Advantage. Slide 9

[ Define Data Owner
Energy Data Management

CRM

Customer
AMI Head End Information Systems
System IS-U / Customer Relationship &
Billing

Energy Asset Management

MDUS is the central hub to communicate AMI data

Imports meter data through AMI Integration
Export data via the SAP Adapter for billing and informational purposes
Meter control commands originate in SAP and are coordinated in MDUS
MDUS is the system of record for all data coming from the meter.
Customer Usage Data such as meter readings and interval data
Validation, Estimating, and Editing (VEE) processing
Event Data such as communication failures and validation errors
SAP is the system of record for all customer, financial, and asset data.
Customer account details and contact information
Billing and invoicing data, payment processing
Procurement, device management, installation and removal
Real Experience. Real Advantage. Slide 10
[Integration Considerations
Point to Point
Integration
For customers who are on non-
Enhancement Pack Versions
Flexible to allow for unique
business requirements /
customizations
Links into standard integration
points (synchronization, billing
export interface, etc.)
Any additional custom work is
unsupported during upgrade
processes
Real Experience. Real Advantage.
Standard AMI Hybrid
Integration Integration
For customers on SAP
Enhancement Packs
Standard APIs built around additional requirements
AMI business processes
APIs supported by SAP
For customers on SAP
Enhancement Packs but have
Standard APIs built around AMI
business processes
Requires customization to
address non-standard
requirements
Slide 11
[Integration Considerations
Metered Data Commercial Infrastructure

SAP Energy Data Management

for Utilities
On-Peak (kWh)
Off-Peak (kWh) SAP Energy Portfolio
Management
SAP CRM and Billing for
Meter Reading Utilities
Result
SAP AMICustomer
Integration for
Utilities
Information Systems

Master Data SAP Customer Financials

AMI Head End System
Management for Utilities
SAP Collaborative Service
Management for Utilities
Process Data
SAP Resource & Supplier
Management for Utilities

Event Data SAP ERP

WMS OMS GIS Asset C&I DRMS Planning

Revenue
Analytics BW Portals PrePay Settlement DMS
Assurance

Real Experience. Real Advantage. Slide 12

[ Leverage IT to Reduce Gaps
Midnight Reads
Intervals vs. Registers
AMI Head End Event Buffer
System

Missing Data
Invalid Data
Incorrect Data Types
Volume Swings
AMI Head End
System Provisioning Process
Device Management
Data Changes
AMI System Replacements

AMI Head End

System

Real Experience. Real Advantage. Slide 13

[ Learn from the Mistakes

Early adoption projects replacing solutions

Complex custom developed solutions
Rebidding for new requirements
VEE Development
Portals
DRMS
Analytics
Revenue Assurance
Network/Device Management

Real Experience. Real Advantage. Slide 14

[ Maximizing the Value

Drive new business value with new applications

Plan for Analytics

Real Experience. Real Advantage. Slide 15

 [ Drive new business value with new applications
Customer
Operations
Register Interval Consumer Customer Prepayment Revenue Analytics
Billing Billing Portal Service Portal Support Protection

Grid
Operations
Remote Outage Network Demand Response Surgical Load
Analytics
Con/Discon Management Loss Management Curtailment

Market
Operations
Network
Settlements Analytics
Loss

AMI
Operations
Core Meter Data Advanced Meter, Device Device Deployment
Management VEE Analytics
Provisioning Lifecycle Planning

16
Real Experience. Real Advantage.
[ Plan for Analytics
Smart Meter Analytics

MDUS Analytics
Out of the Box ETL Reduce Customizations
Transactional Analytics
Metered Data Commercial Infrastructure
System Reporting
SAP Energy Data Management
for Utilities
MDUS Analytics On-Peak (kWh)
Off-Peak (kWh) SAP Energy Portfolio
Management
SAP CRM and Billing for
Meter Reading Utilities
Result
SAP AMICustomer
Integration for
Utilities
Information Systems

AMI Head End System

Master Data SAP Customer Financials
Management for Utilities
SAP Collaborative Service
Management for Utilities
Process Data
SAP Resource & Supplier
Management for Utilities

Event Data SAP ERP

Real Experience. Real Advantage. Slide 17

[ Example Analytic Use Cases
Outage Event Analysis Transformer Load Monitoring

Time

Aggregated loads and load reductions by Aggregated loads by node/substation, circuit

node/substation, circuit
Aggregated reductions and outages by REP
customer type (fairness)
Summary of successful disconnects and total
population per curtailment group
Failure statistics, timing and exceptions
Comparison with physical or virtual transformer
metering
Identify devices exceeding thresholds create
work orders
Summarize key aging attributes for long-term
aging model

CONFIDENTIAL Copyright 2011

Real Experience. Real Advantage. Slide 18
[ Example Analytic Use Cases
Theft Analysis AMI Operations

Event correlation with usage Data collection performance metrics

Evaluate at Load Side Voltage Device error reporting

Aggregate with transformer metering and isolate Meter failure indicators, communication failures,
load mismatch handled with automated action initiations.

Energy diversion dashboard based on event types Patterns and correlations with key meter type,
age, service history, locations, etc.

CONFIDENTIAL Copyright 2011

Real Experience. Real Advantage. Slide 19
[ The Possibilities Are Endless

Grid Loss
Identification
Pricing
Analysis
Customer Profiling
& Segmentation
Load Modeling
& Forecasting
Demand Response
Evaluation
Distribution
Planning

CONFIDENTIAL Copyright 2011

Real Experience. Real Advantage. Slide 20
[ Key Learnings
Build the Foundation
Stay Certified
Stick to Current Standards & Versions
Define the Data Owner
Integration Considerations
Leverage IT to Reduce Gaps
Step 2 - Stick to Standards
Drive new business value with new applications
Plan for Analytics

Real Experience. Real Advantage. 21

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]
[ SESSION CODE: 3308

Real Experience. Real Advantage. 22