Professional Documents
Culture Documents
by
CPMI Professional Development, Inc., 613 Countryside Drive, Germantown Hills, IL 61548
e-mail: info@cpmipro.com Phone: 815-271-8200 Toll Free: 888-229-0451 Website: www.cpmipro.com
This textbook and the material herein are intended for the exclusive use of participants in the training programs of CPMI
Professional Development, Inc.
This material is designed for educational purposes only and is not intended as financial or legal advice. If legal or other
professional advice is required, the services of a competent professional should be sought.
Any reproduction of this workbook or any portion of it without the written permission of CPMI Professional Development,
Inc. is strictly prohibited and will be prosecuted to the full extent of the law.
INSURERS
Types of Insurers Mutual Companies
Insurers owned by policyholders who share profits
Multi-Line Insurance Companies through dividends and can attend and vote at
Insurers that write more than one line of insurance company meetings. Mutual insurers are further
divided into Risk Retention Groups and Purchasing
Groups.
Stock Companies
Insurers organized under the laws of the state in
which they are incorporated that are owned by Assessment Mutual Insurers
shareholders who elect officers and directors and Losses are shared among group members.
share in profits through stock growth and dividends. Pure Assessment Group--There is no
advance premium; losses are assessed to
each member as they occur.
CONTRACTS
Elements of a Legal Contract In the case of minors, the insurer may be required to
uphold the terms of the contract while minors may
not be.
There are four principle elements that must be in
every legal contract:
4- Legal purpose
1- Offer and Acceptance The insurance policy owner must have an insurable
interest in the property or person being insured.
Agreement Insurable interest is defined as having a financial
An insurance policy is the written statement of the
interest wherein the insured could lose financial
terms of the contract. There must be both an offer
position if the property were damaged or destroyed,
and an acceptance:
or if the person was injured or died.
Offer-the applicant submits an application along
with the correct premium Distinct Characteristics of an
Insurance Contract
Acceptance-the insurer issues the policy.
If the applicant does not submit money with the A contract is a binding agreement between two or
application, it is not an offer, but it is an invitation more parties, legally enforceable to do certain
to the insurer to make an offer, and the agent cannot things. In an insurance contract, the insured agrees
bind coverage. to pay a monetary premium and abide by certain
agreements in exchange for the insurer agreeing to
2- Consideration (Exchange of indemnify the insured in case of loss.
Consideration)
The applicant's consideration is the premium, and Two Party Contracts
the insurer's consideration is the promise to Insurance contracts are generally between two
indemnify the insured in the event of a loss. parties- the insured and the insurer. The insured
suffers a loss of property, health, or life or is liable
3- Competent parties for someone else's losses. The insurer agrees to
All parties concerned must have legal capacity to indemnify the insured for such financial loss.
enter into a contract. This is probably best shown Insurers may pay money to a third party to whom
by defining those who do not have legal capacity to the insured is liable (the insured has liability
enter into a contract. This includes: because they caused financial damage to another, or
1. minors owe compensation to for services rendered to us-
2. those legally declared incompetent repair of our property or health).
3. people under the influence of drugs or
alcohol. Third Party Contracts
Sometimes, a third-party agreement is created to
Concealment
The willful failure to disclose facts that are material
to the risk. An applicant's concealment of
information from the insurance company could
Fraud Intimidation
To force into or deter from buying insurance by
Deceit, intentional misrepresentation, or the
inducing fear.
concealment of material facts with the intention of
causing injury to another party.
Misappropriation of Funds
Waiver and Estoppel Misappropriation of funds means the intentional,
illegal use of the funds of another person for one's
Waiver own use or other unauthorized purpose. It is a
The voluntary abandonment of a known or legal punishable offense.
right or advantage.
Estoppel Rebating
Returning a portion of the premium or the
The concept that, once a fact has been admitted to
agent's/broker's commission on the premium to the
be true by a previous action, it can no longer be
insured or other inducements to place business with
denied to be true.
a specific insurer.
Fiduciary
An individual who holds a position of public trust
Redlining
Redlining is a discriminatory practice in which
and confidence. Insurance agents are fiduciaries to
insurance companies refuse or limit insurance
both the companies they represent and their client.
within certain geographic areas, especially inner-
As fiduciaries, agents are expected to be
city neighborhoods.
professional and to act ethically.
POLICY STRUCTURE
(D-I-C-E)
Declarations Who?
What?
Identifies both the insured's and the insurer's name & address.
Identifies both the real and the personal property insured.
and Where? Identifies the territory covered by the policy.
Definitions When? Identifies the policy period (inception and expiration dates & times.)
How much? The amount of insurance coverage and the premium.
Insuring Summarizes covered risks, additional or supplementary coverages, and the
Agreement or insurer's responsibility to indemnify against losses suffered as a result of the perils.
Clause
Lists the insured's responsibilities both at the time of application (truthful
representations in the application and payment of premium) as well as at the time
Conditions of loss (notice of and proof of loss, which is a sworn statement made by an insured
verifying the amount, date, and cause of a loss).
A growing number of personal auto and A consumer must be told if their premium has been
homeowner's insurance companies have begun adversely affected by a credit score. They may get
looking at consumer credit information to decide a free report from the reporting agency, and
whether to issue or renew policies, or to decide challenge any adverse information. While they can't
what premiums to charge for those policies. just change the information, they can:
1. discover what creditors issued offending
Insurance companies may not use credit information information and write them asking to
to discriminate against people with low incomes, correct misinformation
particular genders, or races. They also may not 2. Write the credit company with their side of
gather information to track medical information a credit dispute.
and use that in figuring credit worthiness and
premium rates. How Long can Negative Information
Stay on a Credit Report?
Use of Credit Information A credit reporting company generally can report
most negative information for seven years.
Underwriting departments use this information in Information about a lawsuit or a judgment against
deciding whether to issue a new policy or to renew you can be reported for seven years or until the
existing policies. Some state laws prohibit insurance statute of limitations runs out, whichever is longer.
companies from refusing to issue a new policy or Bankruptcies can stay on a report for up to 10 years.
from non-renewing an existing policy based solely The credit company won't generally report this
on information obtained from a credit report. information after these time limits, but these time
limits on reporting negative information do not
Rating- Deciding what premium to charge, either apply if the credit report will be used in connection
by placing the insured into a specific rating tier or with:
level, or by placing them into a specific company Your application for a job that pays more
within their group of companies. Some insurance than $75,000 a year
companies use credit information along with other Your application for more than $150,000
worth of credit or life insurance
PRIVACY PROTECTION
The Gramm Leach Bliley Act regulates the be informed that information will not be so shared,
disclosure of non-public information to non- and the insured must sign forms showing they have
affiliated third parties. When insurers gather had this information disclosed to them.
information from prospects and insureds, they must
GENERAL EXCLUSIONS
Excluded Perils for Basic Form: interruption/failure, neglect, war or nuclear
1. The eight general policy exclusions (earth risk, V&MM if the premises have been
movement, ordinance or law changes, vacant 30 consecutive days, artificially
water damage by flood, sewer back-up, generated electrical current, explosion of
overflow from a sump pump, power steam boilers, damages from a vehicle
interruption/failure, neglect, war or nuclear owned or operated by an insured or a
risk) tenant)
2. Vandalism & Malicious Mischief (V&MM) Damage caused by agricultural or industrial
if the premises have been vacant 30 smudging (pollution)
consecutive days
3. Artificially Generated Electrical Current Excluded Perils for Special Form
4. Explosion of Steam boilers If a particular peril is not specifically excluded, it is
5. Predictable Losses (assumed) covered. The Special Form Exclusions include:
6. Damages from a vehicle owned or operated The Basic Form policy exclusions
by an insured or a tenant Agricultural or industrial smudging
(pollution)
Excluded Perils for Broad Form: Damage by wear & tear, rot & deterioration
The Basic Form policy exclusions (earth Settling & cracking, or mechanical
movement, ordinance or law changes, breakdown
water damage by flood, sewer back-up, Damage caused by birds, vermin, and
overflow from a sump pump, power insects
CONDITIONS
Duties After a Loss The Homeowners Policy becomes secondary
The insured must cooperate with the insurer in the coverage, paying after the other plan's coverage
event of a claim investigation. ends.
SELECTED ENDORSEMENTS
Special Provisions for States changes to meet the state regulation, whether the
written policy is changed or not.
If a state's requirements differ from the policy
wording or change during the policy period, the
state regulations take precedence. The policy
EXCLUSIONS
Hovercraft and Parts 6. War
Self-propelled motorized ground effect vehicles 7. Nuclear
such as flarecraft and air cushion vehicles. 8. Freezing of plumbing
9. Theft in or to a dwelling under construction
Water or Steam 10. Vandalism
Water is not considered personal property of the 11. Hidden mold or wet rot
insured, even after it has passed through the 12. Wear and tear
insured's water meter. 13. Pollution
14. Concurrent Causation
Excluded Perils 15. The insured's animals and/or pets
The general fire policy exclusions-however,
Homeowners policies do include theft and Additional Liability Exclusions
will cover vehicular damage to the building, The following types of liability were added as
even if done by the owner or tenant. specific exclusions under the HO policies:
Vandalism and Malicious Mischief Communicable Disease- Bodily injury or
(V&MM) if vacant for 60 days property damage arising out of the
Agricultural and industrial smudging transmission of a communicable disease by
(pollution) an insured.
Damage by wear & tear, rot & Sexual Molestation, Corporal Punishment,
deterioration, settling & cracking, or or Physical or Mental Abuse
mechanical breakdown (i.e., a furnace) Controlled Substance- Bodily injury or
Damage caused by birds and insects property damage arising out of the sale,
Damage to animals (such as pets) of the manufacture, delivery, transfer or
insured or caused by animals of the insured possession by any person of a controlled
substance, including cocaine, LSD,
As discussed earlier, the following perils are marijuana and all narcotic drugs, except by
generally excluded under Property insurance the legitimate use of prescription drugs
policies, but may be added for additional premium: under the care of a licensed physician.
1. Ordinance or law Liability caused by intentional acts by or at
2. Earth movements - mine subsidence and the direction of the insured, or failure to
earthquake prevent another person's intentional act
3. Flood (covered through the National Flood Liability to an insured's employee which
Insurance Program- NFIP) should be covered by Workers Comp
4. Sewer back-up and sump pumps policies
5. Off premises power failure--loss caused by Professional liability
power company outages Business Pursuits
Vehicle, Watercraft, or Aircraft
Homeowners-4 and -6
Coverage Limit of Liability
A Homeowners-4: Not applicable
Dwelling Homeowners-6: $1,000 limit
B Not applicable
Other Structures
C This is the policy's primary limit, and the coverage amount depends on the
Personal Property amount of the insured's personal property.
D Any necessary increase in living expenses so the household can maintain its
Loss of Use normal standard of living- Payment will be for the shortest time required to
repair or replace the damage or, if the insured permanently relocates, the
shortest time required for the household to settle elsewhere
SELECTED ENDORSEMENTS
Special Provisions for States Off-premises coverage not included.
5. What is the standard amount of coverage 10. Which of the following would not be
for Separate Structures on a Homeowners allowed a homeowner policy under the HO
Policy? eligibility rules?
a) 10% of Coverage A a) A building with four families living in it
b) 10% of Coverage B b) A home with one family that has two
c) 20% of Coverage A boarders
d) 20% of Coverage B c) A building with three families living in
it
d) A one family home with an incidental
6. Which statement is true regarding Mobile bakery business
Home policies?
COMMERCIAL PROPERTY
Commercial Property Conditions
the insured's business.
Personal Property of Others-items
Form covered under this heading include
improvements and alterations made
A Commercial Property Policy (CPP) consists of by the insured to a building that is
the basic parts of a policy: leased and that cannot be removed
Declarations upon the termination of the lease,
Insuring Agreement as well as personal property of
Conditions someone other than the insured that
Exclusions and Endorsements is under the care, custody, or control
of the insured.
Coverage Forms Other Provisions-
Additional Coverages (extra perils
covered)
Building and Personal Property Extensions of Coverage (additional
The structure of the Building & Personal Property
amounts)
Coverage Form includes:
Covered Property
Newly Acquired Buildings/ Personal Property
Buildings-Listed and described in
Any newly acquired/constructed building coverage
the Declarations section; anything
is temporary as it exists for a finite period no greater
that is or has become a permanent
than policy expiration or 30 days. Coverage during
part of the buildings (additions,
this temporary period is limited to $250,000 per
fixtures, extensions, machinery, and
newly acquired or constructed building and
equipment) is covered as well.
$100,000 for personal property at each of these
Business Personal Property-
same covered buildings.
property that is owned by the
insured and used in the course of
The standard for inland marine coverages, the EDP policies provide special peril coverage
Nationwide Marine Definition includes six coverage similar to that provided by special property forms,
types: PLUS coverage for all electrical and magnetic
1. personal property floaters and pleasure craft damage, mechanical breakdown and often
2. commercial property coverages, including the temperature and humidity changes as well.. Some
contractor's equipment floater insurers include the perils of electrical and magnetic
3. domestic shipments (trucking) damage, mechanical breakdown and often
4. instrumentalities of transportation or temperature and humidity changes in the basic
communication form, while others make them available by
5. imports endorsement for an additional premium.
6. exports.
Equipment Dealers
Commercial Inland Marine Insures the stock in trade of the insured that consists
mainly of mobile agriculture and construction
Conditions Form equipment and similar property of others in the
insured's care, custody and control, not including
Contains the agreed upon legal obligations and autos, trucks, motorcycles, aircraft, or watercraft.
duties of the insurer and the insured. The same as
the CPP Conditions form. Exclusions:
Mysterious disappearance
Inland Marine Coverage Forms Shortages found at inventory
Water damage
Accounts Receivable Loss caused by artificially generated current
Covers amounts due the insured that are not
collectible from customers because of direct Installation Floater
physical loss to accounts receivable records because Covers machinery and equipment that are to be
of fire or other insured perils. installed in a building while in-transit and while
being installed. Further coverage on this floater may
Bailee's Customer vary with individual companies.
Covers damage to or loss of a customer's goods
regardless of the Bailee's (insured's) liability. Some floaters, for example, include coverage for
Businesses such as laundries or dry cleaners would collapse of a building or structure, which is a
have need of Bailee's customer coverage. definite plus, particularly for contractors involved in
the repair or refurbishing of television or
Commercial Articles communication towers. Some floaters also provide
Covers cameras, musical instruments, projection coverage for testing, debris removal, pollution
machines, film and related equipment and cleanup, and soft costs, such as:
accessories of others while in the insured's care, delay in completion of work,
custody and control being used for a commercial or loss of use, and
professional purpose. extra expenses.
FARM COVERAGE
While there are still some small family farms in the
United States, most farming done today is big Coverage C Household personal
property
business. Farmers usually need coverage for their
home and personal property as well as for their farm Loss of use
business operations. Aside from a farm dwelling, Coverage D (Additional living
most farms also have a large investment in land, expenses or fair rental
other buildings, and farm equipment that need value)
insurance protection.
Coverage E Scheduled farm
personal property*
Farm Property Coverage Forms Coverage F Unscheduled farm
personal property*
The Farm Property coverage form is similar to that
of a Homeowners Policy and covers buildings and Coverage G Other farm structures
personal property. The difference between the two
*Coverages E and F cover farm machinery
policy types is that business coverage is generally
whether on or away from the described
excluded from a Homeowners Policy but is included
premises. They also include coverage for
in the Commercial Farm Property Policy as
mules, swine, and sheep, but do not cover
coverages E, F and G. Each coverage is available
poultry.
only if there is a limit shown for it in the
Declarations Page of the policy.
Farm Policy Coverages Mobile Agricultural Machinery
Coverage A Dwellings and Equipment Coverage Form
Coverage B Other private Used when machinery and equipment is the only
structures exposure. Provides all-risk coverage for mobile
equipment.
Restaurants
Certain fast food and limited-cooking restaurants (No appliances that emit smoke or grease-laden vapors)
Cafes Donut shops Oriental/ethnic restaurants
Caf-style buffets Drive-ins Pizza shops
Coffee shops Drugstores Salad bars
Concession stands Hot Dog & Hamburger stands Take-out only restaurants
Delis/sandwich shops Ice cream/yogurt shops
Small Contractors
(Annual sales less than $3 million, Annual payroll under $300,000) that meet certain requirements.
Appliances & accessories Glass & glazing Plastering or stucco work
Carpentry Heating and/or air conditioning Plumbing (non-industrial)
Carpet & furniture cleaning Interior decorating Refrigeration systems
Concrete construction Landscape gardening Roofing
Decorative or artistic metal Lawn sprinkler installation Septic tank cleaning
erection
Driveway, parking area or Masonry Siding installation
sidewalk paving
Electrical work- Inside Metal ceiling/wall installation Sign painting
Fencing Metal door, window or assembled Tile or stone work (interior)
millwork installation
Floor covering installation Painting Window cleaning--up to 3 stories high
Furniture or fixture Paper hanging
installation
2. The Common Policy Conditions of the BOP 6. The Protective Safeguard does not require
contains all of the following EXCEPT: that the insured keep which of the following
a) co-insurance in working order:
b) concealment a) Automatic sprinkler system
c) fraud b) Security system
d) subrogation c) Automatic Fire Alarm system
d) Security Cameras at all entrances
3. All of the following are covered under the
BOP's extended coverages area EXCEPT: 7. Chloe's Rent A Storage Unit facility was
a) $9,000 personal property at a newly broken into and had some furniture was
acquired location. stole from their office valued at $3,900. If
b) $3,000 of personal property being they have the BOP standard deductible,
stored at an off-location unit. how much will the insurer cover?
c) $750 for the replacement of a Maple a) $250
tree. b) $3,590
d) $1,000 for replacement of valuable c) $3,400
papers destroyed by a covered peril. d) $3,900
4. Which of the following is NOT covered by 8. Gas sales are limited to what percent of of
a BOP form? gross sales?
a) Apartment buildings a) 75%
b) A 9-story office building b) 100% in New Jersey
c) A 90,000 sq ft office building c) 33%
d) Apartment buildings with a few small d) 80% in Alaska
retail stores located therein
Once an area is determined to be part of a flood Only one building can be insured per policy.
plain, lenders must require flood insurance on any Multiple buildings mean multiple policies.
loan they process for buildings located in that area.
This provision helps the government to maximize Limits
the amount of premiums received to help fund the
plan. Property owners who do not buy flood When a community first applies for NFIP coverage,
insurance are not eligible for full disaster relief a basic coverage maximum limit is set under the
funding in the event of a loss. Emergency Program. The Flood Insurance Agency,
or FIA, then conducts a detailed study of the area
Eligible Properties and the plans set forth by the community. The FIA
Most walled and roofed buildings that are fixed to a issues a detailed Flood Insurance Rate Map (FIRM)
permanent site and are mainly above ground are that establishes flood zones and rates for the area.
eligible properties. Only after this process does the community enter
the NFIP's regular program with increased
coverages.
Non-Eligible Properties
1. Underground structures and equipment such
Note: There is a standard deductible of $1,000 for
as wells and septic tanks
property insured under the NFIP, post-FIRM, or
2. Newly constructed buildings that are in, on,
after the rating map is developed. It is $2,000 pre-
or above the water
FIRM
Flood Coverages
Emergency Program Regular Program
Buildings
Single Family $35,000 $250,000
2-4 Family Dwelling $35,000 $250,000
Other Residential $100,000 $250,000
Non-residential $100,000 $500,000
Contents
Residential $10,000 $100,000
Non-residential $100,000 $500,000
Boats and yachts can be insured either as an These policies are covered in more depth in the
extension on a Homeowners policy or on a separate Casualty section.
policy. Coverage included is for:
Damage to the boat, including hull and Difference in Conditions
propeller damage caused by collision either
while in the water or while the boat is being Difference in Conditions covers, to a specified limit,
transported. any cause of loss that leaves the property in a
Theft. different condition than it was before, excluding fire
and extended coverage perils.
4) C. Animal coverage is not included in the HO-1 13) D. This endorsement covers the cost to:
or HO-2, and wild animal coverage is not excluded remove the fungi
in the HO-3 so is therefor covered. tear out and replace any part of the building
as needed to gain access to the fungi
5) A. Separate structures (Coverage B) provides an test air or property to confirm the absence,
additional 10% of the Coverage A amount. presence, or level of fungi, but only if there
is a reason to believe there is the presence
6) D. Mobile homes are treated as personal of fungi, wet or dry rot or bacteria.
property, cannot be covered by a homeowners But not medical liability issues.
policy.
14) A. Functional Replacement Cost covers the
7) B. Loss assessment is an optional coverage that amount to repair or replace a damaged covered
protects the individual condominium owner from building with less costly common construction
their share of a pro rata loss assessed by the materials and methods that are the equivalent to
association for losses over the amount of the obsolete, antique, or custom materials and methods
association's policy, usually in amounts between used in the building's original construction.
$1,000 and $5,000.