Professional Documents
Culture Documents
Agency Report
Dolores J. Thackrah
Wilmington University
AGENCY REPORT 2
MISSION
Center(PMC), which is an agency that mixes therapy where at the end, closes with
meditation. The mission of PMC is, to integrate the most effective psychotherapeutic
interventions where meditation can be an integral part of the overall healing process.
to the roots of problems and utilize powerful interventions to promote the most
effective treatment (pmcdel.com, 2017). The agency fills a demand of the times, in my
days.
DEMOGRAPHICS
The target population for PMC varies greatly; there are prevention and early
intervention services that target children and their families and then there are
individual psychotherapy clients from all ages and races. There does seem to be a
heavy presentation of Indian Asian decent and I believe this is because Dr. Sachin
Karnink, himself, is of the same decent. Otherwise, there are seniors, young adults,
middle aged, male and female; it is a very diverse practice. The general feel of PMC
is welcoming to everyone.
The major policies and procedures are still being worked on, as I stated in my
Learning Plan, PMC is currently developing the policy and procedure manual and that
is one of the things I am going to work on, with the COO, Mary Fennimore. At the
present moment, there is no actual manual for me to see or report on. I do know that
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some of the main components will include, confidentiality, which are included to
protect both the client and the clinician. The manual will also include the mission
procedures.
ORGANIZATIONAL STRUCTURE
The organizational structure of the agency is the board of directors, then Dr,
Sachin Karnik at the top as the CEO and Mary Fennimore, COO. Under the CEO and
the COO of the organization are the clinicians themselves; Caitlin Grant, MSW,
CADC, Paulette Wakefield, MSW, LCDP and Debra Goth, CAADC. There is also a
governance of the organization is the board of directors, all major decisions to be made
FUNDING
Funding for PMC comes in various forms. Insurance is the main contributor to
the funding for PMC. PMC deals with various insurance agencies; United Health,
Aetna, Medicaid, Medicare and Blue Cross Blue Shield. Clients that have insurances
that cover only some of the cost or none at all, are self-pay clients. PMC bills
insurances for services rendered and depending on the type of sessions and the lengths
of the sessions, determines how much the insurance company or the client will pay.
SOCIETY RELATIONSHIP
The relationship the PMC has with the society and with other agencies is unique due
to the fact that they are mixing meditation and psychotherapy. PMC receives referrals
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from other therapeutic agencies, like Brandywine Counseling, for clients they think
will benefit from the meditation piece of the therapy service. There are a number of
other agencies that make similar referrals, like the Oxford Houses and Friendship
Houses.
PMC has many strengths as an agency; the staff is very close knit in their vision
to help the clients. PMC is very loyal to their clientele and really believe that their
unique approach to therapy will greatly benefit each client. When an outsider, like
myself walks in to PMC, you can feel the compassion and genuinity. The weaknesses
of PMC are due to the fact that it is a young company, there is a feeling of
The administrative assistant seems to have too many duties, for instance, there
is no billing or insurance department, its just an additional duty for the administrative
assistant. The administrative assistant also schedules all appointments, orders all
supplies and other administrative duties. The fact that the policy and procedure manual
is not complete yet also shows a level of disorganization, in my opinion. I think getting
these weaknesses sorted out and getting a policy and procedure manual will remove
the challenges they face in this area and will create an overall peaceful and organized
office.
MY ROLE AS AN INTERN
My role at PMC has been a little disorganized so far; I have been helping with
appointment reminder calls and answering the phone. The plan for my role continues
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and learning more about meditation in general. I will also be spending time with the
COO as she finalizes the policy and procedure manual, and will learn what is important
in creating the manual and what the policies really mean, to the clients and to the staff.
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References