Nora Al-Bitar

nora.albitar@hotmail.com
+965 94763710

EMPLOYMENT HISTORY

Financial Services Analyst, National Service Centre February 2015- December 2016
CGI, Halifax, Canada

Responsible for providing inbound support via telephone, email and the web to Services to
Credit Unions clients using CGI's suite of banking solutions
Process queries from member financial institutions ranging from simple "how do I" questions
through complex reporting challenges and including technical/networking issues
Expected to manage the query from initial contact to final resolution within adherence to
contractual client service SLA's
Engage the application development team as required to assist in the analysis and resolution of
support issues
Responsible for testing all new releases and updates of banking/lending/investment systems
before implementation

Group Benefits CSR January 2014- April 2014

Manulife Insurance, Halifax, Canada

Research and resolve high volumes of inbound telephone and Internet inquiries within
established productivity goals
Troubleshoot and resolve customer issues regarding health & dental claims and administrative
issues
Demonstrate sensitivity, empathy, creativity and responsiveness to ensure customer satisfaction
on a per call basis
Network throughout the organization to engage supporting units in delivering solutions
Utilize multiple systems on a daily basis on each call, including DOS based systems

Recruitment Officer May 2012- March 2013

American University of Middle East/American College of Middle East

Assist students with completing their university/college applications

Manage various student activities such as government grants, student academic societies and
orientation
Achieve targets of enrolling students into different programs
Account Manager, Personal and Small Businesses February 2010- March 2012
Royal Mutual Funds Representative
RBC Royal Bank Of Canada, Halifax Canada

Handle day-to-day banking matters with personal and small business clients
Complete a variety of credit applications for employed and self employed clients
Review and discuss investments options for various goals, making sure the investment is
aligned with clients goal and risk tolerance
Completed compliance for each investment client through KYCs and establishing an intensive
interview that allows the client to review what kind of an investor they are
Open and monitor business accounts and present small business owners with solutions to grow
their business
Work with the community and various charities to promote our local branch
Used my strength as an immigrant and enlisted in Immigrant Settlement and Integration
Services to help newly immigrants to establish their banking in Canada easily
Represent our Bedford area on a Diversity Board in Halifax, which is established to help create
awareness on different cultures and banking around the world

Bank Teller and CSR- FT Summer June 2007- August 2007

Bank of Kuwait and Middle East, Kuwait

Received proper 6 week training program for full-time workers regarding Teller services and
Customer service
Assisted customers and potential customers on bank services and raised awareness constantly
on the latest services provided by the bank
Open and close the safes and confirmed all transfers and money withdrawals/ deposits were
made with 100% accuracy
Initiated new filing system in new branch

Art and Rehabilitation Teacher June 2007- August 2007

Down Syndrome Centre, Kuwait

Developed skills of Down syndrome patients aged from 3 to 30 years old through art activities
and organized weekly galleries of work done together
Took patients on trips to galleries and site seeing to increase artistic awareness and help them
communicate with each other through drawing and painting
Deal with difficult patients that were moody, aggressive and violent
 EDUCATION

CFA Preparation Program, Level I March 2013

Global Consultants Financial and Management Advisory and Training Services

Investment Funds In Canada Course, Mutual Funds Representative August 2010

Canadian Securities Institute

Bachelors of Commerce, Finance May 2010

Sobey School of Business, St. Mary's University, Halifax, Nova Scotia

Bloomberg Equity Essentials Certificate December 2009

Certificate of Human Resource Management

Sobey School of Business, St. Mary's University, Halifax, Nova Scotia June 2009

High School
British School of Kuwait, Kuwait
8 IGCSE - University of Cambridge International Examinations (CIE) June 2006

AFFILIATIONS & INTERESTS

Canadian national, however speak both English and Arabic fluently

Completed Intensive 3 Month French Course at University of Montreal
Member of LoYAC; Lothan Youth Achievement Centre in Kuwait since 2007, a
non-profit organization working towards the overall development of the youth
Part time Kickboxing/boxing instructor (certification in progress)