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Operations Manual
CASR Part 101 UAV Operators Certificate
Document Version 2
October 1, 2013
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Nothing in this manual takes precedence over a CASA regulation or permits unsafe operation
Where in the light of operating experience, errors are found in the manual or deficiencies in the
manner in which operations are conducted, recommendations for amendment action shall be
submitted to the Chief Controller.
Printed Printed
Signature Date Signature Date
Name Name
1.1 GENERAL
1.1.1 COMPANY OPERATIONS
All aerial operations using remotely piloted aircraft (RPA) will be conducted in accordance with
(IAW) the conditions and limitations placed on the UAV Operators Certificate (UOC). A copy of
the approved UOC is at Appendix One.
CEO/Director
Chief Maintenance
Controller Controller
UAV UAV
Controller Controller
The CEO/Director has the overall responsibility for the companys business performance and
compliance. They will provide the necessary resources so that all operations and maintenance
can be conducted to meet company obligations, goals and objectives.
The Chief Controller is the person appointed by the operator, approved by CASA and is
responsible for all remote pilot training and operational matters affecting the safety of the UOC
holders operation.
a) ensuring that the operators air operations are conducted in compliance with
The Civil Aviation Act and the Regulations,
b) maintaining a record of qualifications held by each remote pilot (RP),
c) monitoring operational standards, supervising and training RP
employed by the operator,
d) maintaining a complete and up-to-date reference library of operational documents as
required by CASA for the class of operations conducted; and
e) being the point of contact between the operating company and CASA.
Maintenance Controller
The Maintenance Controller is the person appointed by the operator, approved by CASA and is
responsible for ensuring the maintenance of company Remotely Piloted Aircraft Systems
(RPAS) in accordance with the manufacturer specifications.
The role and responsibilities of the Maintenance Controller are:
a) control all company RPAS maintenance, either scheduled or unscheduled;
b) ensure personnel performing maintenance on the RPAS are competent. The
Maintenance Controller must keep a record of personnel permitted to perform
maintenance. The company may choose to keep a record of qualifications;
c) develop, enforce and monitor RPAS maintenance standards,
d) maintain a record of RPAS unserviceabilitys,
e) ensure that specialist equipment items are serviceable,
f) maintain a thorough technical knowledge of the company RPAS,
g) ensure maintenance activities are conducted in accordance with the procedures
specified in the Maintenance Manual; and
h) Investigate all defects in the RPAS.
Note: depending on your organisation, other responsibilities may also be required to be added to this list
You may choose to develop your own privacy procedures independent of this document
OH & S
You may need to consider your organisations OH&S independent of this document
You are recommended to state here what minimum qualifications your remote crew should have at their
point of recruiting.
The information provided is the minimum requirements that must be recorded if you chose to develop
your own log book.
Individual remote pilots are required to carry their own Controller/Remote Pilot certificate with
them on operations.
If you choose not to use the example at appendix three, you will need to develop your own and include it
at appendix three
When manufacturers material does not exist the operator will be required to provide this information.
The format of the RPAS technical data/system specification is up to you. A RPAS technical data/system
specification is needed for each type you operate.
Should you upgrade your machine, for example fitted different motors, your RPAS technical data/system
specification would need to be updated in your manual.
Attached is guidance examples of the RPAS technical data/system specification that you will need to
compile for each type you intend to operate. Develop your RPAS Technical data/system specification
using the relevant data for your aircraft and insert here in place of the blue text. The purpose of the
examples is to show the required information. They do not include role equipment such as cameras,
gimbals video down link etc. These can be added at your discretion.
A prefight reduces the risk of accident or incident by checking the aircraft, control systems and
associated equipment is serviceable prior to flight and standardises procedures. When drafting a prefight
checklist it should be in a logical sequence and flow. A diagram can also be used to support the checklist.
Example check sheets have been provided as a guide to checks that are expected before and after flight.
If a checklist does not exist or the manufacturers are inadequate you will need to provide your own.
These are in addition to any periodic more detailed inspections of the aircraft you may choose to have.
This will include ground support equipment such as bungee launch systems
Your check sheets will form part of your Flight Manual and must be within easy reach during operations
so you can reference them. It is recommended that they are laminated for durability.
Note Lipo batteries may be considered dangerous goods for transport purposes.
Guidance
The Chief Controller is responsible for inducting and recording training of all controllers/Remote Pilots.
If your organisation intends to provide type training, this manual template may not be appropriate as you
will need to consider the following. Further costs will apply
Flight Exercises
Theory.flight
Aircraft physical influences
Downwash and ground effect
Take-off and landing
Practical flight exercises
Pre and Post flight
Safety
land
4.1 OPERATIONS
4.1.1 FEASIBILITY CHECK AND JOB SAFETY ASSESSMENT
Before a task can be carried out a feasibility check must be performed to ensure it is within the
scope of the UOC. The flow chart represents the process to be followed to determine if a task
may proceed.
A numbered box indicates there are steps to consider. The corresponding steps are listed
below. A red box indicates the task cannot proceed.
Yes
2. Is it safe?
Perform a Job Safety
Task Request Received Assessment
Proceed
Yes No
1. Is It legal
Yes
No
4. Is it Safe?
Yes
Complete Risk Matrix
No Yes No
M AA app
The flow chart indicates the mandatory steps that must be completed. You may choose to have other
administrative steps or choose to modify the sequence. For example you may choose to accept the task
provisionally before applying for an Area Approval
1. Is it legal :
Within all conditions listed in the schedule for the UOC
Under 400 feet Above Ground Level (AGL)
Outside Controlled airspace/restricted airspace
Greater than 3Nautical Miles (NM) from a registered aerodrome
Outside populous area
More than 30metres from people not involved in operation
Visual line of sight (VLOS)
Day Visual Meteorological Conditions (VMC)
Not prohibited by any other State or Federal Regulation
Version 1 P a g e | 16 19 March 2014
2. Perform a Job Safety Assessment
A Job Safety Assessment must be performed prior to conducting any task.
Note A single task may consist of a number of flights
The Job Safety Assessment would normally be performed during the feasibility planning phase
to determine if the flight is viable and validated on the day prior to the first flight. This is when
assumptions made during the initial Job Safety Assessment (such as forecast weather/wind,
location of persons etc.) are validated.
4. Is it safe?
Complete the Risk Assessment Matrix at Appendix seven. Note - this will form part of an Area
Approval application
Proceed:
Validate the Job Safety Assessment if performed earlier. Commence job in accordance with the
UOC approval.
The Controller must not cause anything to be dropped or discharged from an unmanned aircraft
in any way that may create a hazard to another aircraft, person or property.
Tick as appropriate.
These operations may be subject to other State and Federal laws and must be complied with.
AERIAL PHOTOGRAPHY
AERIAL SPOTTING
AERIAL SURVEYING
Only tick boxes relevant to your operation. You will only be approved on operations you are able to
demonstrate at a practical assessment
Est. Total
hours
Actual <hours>
Total
hours
Specific instructions:
Date of Manufacturer___________
Date Pilot Daily Post flight Flight Serviceable Defect Comment Total
inspection inspection or Y/N number
daily
total
Brought
Forward
Briefing
The following briefing is to be given by the controller to all crew members and observers.
The controller is also responsible to ensure the emergency contact telephone numbers are
to hand.
It is recommended this briefing be laminated, so contact numbers etc. can be written on during the
planning stages of the mission
Action
Overview of the mission as planned
Any specific tasking for crew member. EG. person tasked with observing for people
straying into the area of operation
Possible issues and identification of hazards associated with the mission including
planned action
How the controller will communicate any problem and/or subsequent action
RISK ASSESSMENT
Overview
The Risk Assessment should be performed during the feasibility planning phase to
determine if the flight is viable, refer Part D Section 1. It should then be validated on the day
prior to the flight. Any assumptions made during the initial Risk Assessment (such as
forecast weather/wind, location of persons etc.) should be confirmed.
The Risk Assessment involves calculating a risk factor based on both the severity of any
undesired outcome and the likelihood of that outcome. Where the risk factor is unacceptably
high a mitigating factor or control measure is needed to reduce the likelihood or
consequence to manage the risk back to an acceptable level/factor. Even if the risk is
acceptable you should consider any factor that could be applied to reduce the risk further.
A detailed diagram of the site (Google maps may also be used) and the Risk Assessment
Tool Prompt Sheet are used to identify possible risks. These risks are recorded on the Risk
Calculation Sheet.
Next the score for both the likelihood and consequence is determined using the Risk Score
Table below and the scores are entered on the Risk Calculation Sheet. The Risk factor is
then calculated by multiplying these two scores.
Note - other elements such as local by Laws etc. which may prevent the flight should also be
considered.
Risk Management
The calculated Risk Factor for each identified risk is then reviewed
Where the risk factor is unacceptably high a mitigating factor or control measure is needed
to reduce the likelihood or consequence to manage the risk to an acceptable level/factor.
Multiple control measures may be needed to reduce the risk to an acceptable level. Even if
the risk is acceptable you should consider any factor that could be applied to reduce the risk
further.
The control measure is recorded on the Risk Calculation Sheet and a new Risk Factor
calculated.
Note The risk assessment should also include any risk to the Controller, Observer and
anyone else involved in the operation of the UAS.
Where the residual risk is unacceptable the flight should not proceed.
Once on site the Risk Assessment must be validated prior to the flight proceeding. Any
assumptions made during the initial Risk Assessment (such as forecast weather/wind,
location of persons etc.) should be confirmed. Where there are differences a new Risk factor
must be calculated and control measures adjusted to manage the risk to an acceptable level
prior to the flight.
Other Factors
As this is a generic Risk Assessment process it cannot consider all possible areas of risk for
every situation. There may be other areas that need consideration in addition to the Risk
Assessment Sheet prompts. Therefore this risk assessment process should be considered a
guide as to the minimum areas for inclusion in your Risk Assessment.
Consequence
>7: Extreme risk Injuries or ailments Minor injury or First Serious injury causing Life threatening injury or Multiple life threatening Multiple fatalities, 10
not requiring Aid Treatment Case. hospitalisation or multiple serious injuries injuries. Less than 10 or more
People medical treatment. multiple medical causing hospitalisation. fatalities.
detailed treatment plan required treatment cases.
Internal Review Scrutiny required by Scrutiny required by Intense public, political Government inquiry or Government inquiry
internal committees external committees or and media scrutiny. Eg: Commission of inquiry or and ongoing adverse
6,7: High risk Reputation or internal audit to Auditor Generals inquest, front page adverse national media in international exposure
prevent escalation. Office, etc. headlines, TV, etc. excess of 1 week.
needs senior management attention Small delay, internal May threaten an Considerable remedial Significant loss of Permanent loss of critical Threatens ongoing
and treatment plan as appropriate inconvenience only. element of the service action required with critical information. information, substantial existence of CASA.
delivery function. disruption to a Group Disruption to one or disruption to CASA or
Organisational / Business objective for period up to 1 more Groups for up to 3 external intervention for
4,5: Medium risk Client impact delayed. Easily month. Some business months. Some major over 3 months. Threatens
remedied, some impact objectives not objectives not achieved. existence of a Group
on external achieved. within CASA. Major
manager level attention and stakeholders. objectives not achieved
monitoring as appropriate
Numerical Historical 0 1 2 3 4 5
Is expected to occur in most
>1 in 10 circumstances Almost Certain (5) 5 6 7 8 9 10