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  • Social Media and Call Center Network Report - APRIL 2017

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    Joseph F Chikuse
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    Social media and Call center network report - APRIL 2017.xlsx

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    © All Rights Reserved
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    8 views6 pages

    Social Media and Call Center Network Report - APRIL 2017

    Uploaded by

    Joseph F Chikuse

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 6

    Month Cases of Both Data Voice Only

    Jan' 16 11 66 0
    Feb' 16 12 61 2
    Mar' 16 23 55 2
    Apr' 16 14 59 0
    May' 16 6 16 0
    Jun' 16 8 11 0
    Jul' 16 1 14 0
    Aug' 16 15 30 2
    Sep' 16 3 7 2
    Oct' 16 1 10 0
    Nov' 16 6 13 4
    Dec' 16 4 15 4
    Jan' 17 7 20 5
    Feb' 17 4 17 1
    March'17 3 21 1
    April' 17 4 22 3
    Total 122 437 26
    Unspecified Known Cases 585
    4 Unknown 164
    4 Total 749
    7 Breakdown
    8 Both voice and data 122
    5 Data 437
    2 Voice 26
    2
    9 Unspecified 164
    5 Total 749
    6
    22
    11
    21
    28
    16
    14
    164
    NO COVERAGE 37
    Data 3
    CALL DROPS 17
    Unspecified 2
    Total 59

    CALL CENTER COMPLAINTS-APRIL 2017


    40

    35

    30

    25

    20

    15

    10

    0
    NO COVERAGE Data CALL DROPS
    Sites are still being added in areas where
    coverage is an issue.

    CALL CENTER COMPLAINTS-APRIL 2017

    Data CALL DROPS Uns peci fied

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