Lesson Plan

Course name: Methods and Techniques of ELT

Course ID: Eng 641

Submitted to: Mohammad Mahmudul Haque

Department of English
BRAC University

Submitted by:
ID: 15363007

Date of submission: 29th October,

 A detailed lesson plan
(Materials are included within the lesson plan)

Instructor: Shireen Afroz

Course: ESL
Class: Intermediate
Class duration: 1 hour
Theme: Booking hotel room

Objectives:

Terminal objectives:
1. Students will be able to reserve a hotel room.
2. Students will learn what to speak and how to speak to reserve a hotel room.
Enabling objectives:
1. Students will learn how to greet or reply to a greeting.
2. Students will learn how to ask for information politely using would, could, can, may
and please.
3. Students will able to comprehend and use those certain words (would, could, can,
may) and phrases (Would you please.., Do you mind, I'd like to etc.) to make
requests politely.
4. Students will able to respond to simple requests and questions.
5. They will learn about real life use of hotel conversation and get a real life experience
through role-play and demonstration.

Meterials and equipment:

Projector
White board
Marker
Work-sheets

Procedure:

1. Schemata building discussion: ( 5 mnts)

After greeting the Ss, T would start the class with asking the Ss about their plan for
summer break and their former experience of making hotel reservation. Ss would share
their experiences of booking hotel through small talk.

Technique of teaching: No formal teaching

Materials: No Materials
 2. Opening lesson ( 10 mnts)

T shows a video conversation on how to reserve hotel room. He asks students some
question to assess Ss comprehend the video or not.
Technique of teaching: CLT
Focus: Comprehension

Watching video conversation ( Presentation): (5 mnt)

https://youtu.be/hTqiNUwOHHA

Question answer activity (Practice): (5mnts)

After students watch the conversation, check comprehension by asking:
o How the receptionists greet him?
o What is the guests name?
o What kind of room he take?
o How long will he be staying?
o How much was the charge per night?
o Which number to call for further request?
o How long the internet available?
o What are some expressions of politeness and helpfulness that the hotel employee
uses? ( Ans: May I help you? , Would you, Absolutely,Right away, Sure)

1. Information gap activity: (20 mints)

Below is a conversation. Fill the gap with required information . After that perform the role with
your partner.

Technique of teaching: CLT

Focus: Comprehension

Receptionist: Good morning, welcome to Pine trees Hotel. How can I help
you today?
Guest: ..
Receptionist: .?
Guest: I would like a double room, please.
Receptionist: ..?
Guest: Three nights.
Receptionist: Certainly, madam. Ill just check what we have available. . .
Yes, we have a room on the 4th floor with a splendid view.
Guest: Fine. ....?
Receptionist: Forty pounds excluding vat .
Guest: Are meals included in that price?
Receptionist:
Guest: Ok.I will take a this room
 Receptionist: . paying?
Guest: Is Visa OK?
Receptionist: .. . Could I have your name please?
Guest : Yes. It is Bob Maexner.
Receptionist : Room 487. Here is your key. A bell boy will bring your
bags up shortly.
Guest: ..and
.. check-out?
Receptionist: At midday, sir.
Guest: Ok, thanks.
Receptionist: My pleasure, sir. Have a wonderful stay at Pine trees Hotel.

2. Pre-vocabulary activity ( 10 mints)

Think of some vocabulary related to booking a hotel room(whole class participation).

3. Vocabulary activity (15 mints)

This activity is designed to involve Ss to discover the meaning of vocabulary related to hotel
amenities and services in a creative way. T divides student into groups of 3 or 4 members and
gives worksheets of passage to work together to assume the meaning of the vocabulary
highlighted in the passage. T asks individually to examine them.
.
Technique of teaching: Direct method

Focus: Vocabulary

Read following passage and write meaning of highlighted words

When you arrive at a hotel, you must check-in at the reception or front desk. The check-in
process can take awhile since the receptionist has to find your reservation, request payment
for the room, and then inform you about the hotel's policies and procedures. You are also
given a key to your room at this time.

Hotels often distinguish themselves by the services they offer. Fancy hotels often have a
concierge or porter to help you with a variety of tasks. They can help you get a taxi, make
reservations at restaurants or plays for you, and give you advice about the city. Often, this
person is also in charge of the bellboys, who carry your luggage or baggage up to the room
for you. In smaller and cheaper hotels, the job of concierge is done by the receptionist and a
doorman, who opens the hotel doors and car doors for you.These are nice services,
especially after you've been traveling, but they're not free. It is common courtesy to tip the
concierge and bellboys each time they help you.

Other features that are generally found in hotels are a lift or elevator to take you up to the
floor your room is on; a lounge area or lobby where you can wait if you arrive before the
check-in time; and a safe where you can store valuables. In your room, there may be a single
 or double bed, depending on how many people are staying there. There may even be two
single beds, or twin beds. Also in the room are a desk, a dresser to store your clothes in, a
nightstand with a lamp beside the bed, a television with cable, heating and air conditioning. If
you're lucky, there may even be a mini-bar in your room. This is a small refrigerator that has
tiny bottles of alcohol, as well as snacks. But beware: these are not free. In fact, they
typically cost two to three times as much as they do in a grocery store. But many people pay
the exuberant price for the convenience of not having to leave the hotel.

Another convenience that hotels offer is room service. To order room service, you call down
to the reception and ask for a food item listed on the hotel's menu. The food is then brought
to your room for you to enjoy. Remember, this is another service that deserves a tip. At the
proper check-out time, which is often early, you must vacate the room so that the maids, or
cleaning staff, can clean the rooms and make the beds. If you don't leave on time, charges
may apply and you will have to pay extra money. Fortunately, you can ask for a wake-up
call from the front desk so you won't sleep through check-out.

4. Follow-up vocabulary activity (5 mnts)

T would provide worksheet, Ss Complete the sentences with hotel vocabulary .After
filling the gaps, Ss one by one read sentences aloud with missing words and other students will
examine his or her Vocabulary and pronunciation mistake and produce a correct one. T would
wait for accurate production rather just end up uttering the right one. T would only help when
everyone fails. It is a whole class participation task.

Technique of teaching: Silent way

Focus: Vocabulary & pronunciation

Complete the sentences

o Hello, from Hotel Beach House, can I help you?
o I'm phoning to a room.
o would you like to arrive?
o Tomorrow.
o How many nights are you going to ?
o Two nights.
o What kind of room would you ?
o A double room with a shower.
o Just a moment, I'll check. ... We have a nice room on the second .
o How is it?
o It's $25 per person and , breakfast included.
o That's a good price. I'd like to make a for that room, please.
 o Very well. May I have your , please?
o Conners.
o Could you that, please?
o It's C-O-N-N-E-R-S.
o Thank you for your reservation. See you .

[Correct answers: help, book, When, stay, like, floor, much, night, , reservation , name,
spell , tomorrow. ]

5. Role-play: (15mnts)

It is a pair activity. Ss perform role-play between a receptionist and a guest. It contains hints to
conduct a real-life conversation. Students are required to construct their own sentences.
Meaningful conversation should be made with accurate vocabulary and grammar.

Technique of teaching: CLT

Focus: Fluency

Pair -1
Receptionist Guest

Price Available You are traveling alone. You would like a

Rooms single room. You would like to pay with
Single $40.00 201, 203 cash. You will be staying 2 nights. You
Double $60.00 102, 103, 104 would like a wake-up call for 7:00 A.M.
Suite NA NA
Pool In back of the motel
Restaurants 2nd floor
Checkout 12:00 noon
Laundry Yes
Service
 Pair -2
Receptionist Guest

Price Available You are traveling alone. You would like a

Rooms single room. You would like to pay with
Single $120.00 802, 1107, 1108 cash. You will be staying 1 night. You
Double $160.00 708, 710, 904 would like a wake-up call for 7:30 A.M.
Suite $220.00 1201
Pool th
4 floor
Restaurants 2nd floor 3rd floor
Checkout 10:00A.M.
Laundry Yes
Service

6. Extra class-room assignment:

On white board, t writes below given situations and asks Ss to express it using their language . T
does correction or give feedback after every answer came from Ss.

Technique of teaching: CLT

Focus: Fluency

What would you say in each of the situations below?

1. You want to reserve a room for two people (separate beds) for three nights.
..
Ans: (Id like to book a twin-bedded room for three nights, please.)

2. You want to know how much the room costs per night.

Ans: (Can you tell me what the charge is per night?)

3. You arrive at the hotel. What do you say to the receptionist?

..
Ans: (Hello, Ive booked a room for tonight. / Hello, I have a reservation.)

4. You want to know what time you can have breakfast.

..
Ans: (Can you tell me what time breakfast is served?)
 5. It is your last day. You want to know when you have to leave.
..
Ans: (What time do I have to check out by?)

6. You do not recognize a particular item on your bill.

..
Ans: (Can you tell me what this charge is for?)

7. You have a plane to catch in the evening. You do not want to carry your bags with you all
day.
..
Ans: (I have a plane to catch this evening. Can I leave my bags somewhere till then?)

7. Assessment :
As it is a communication-based lesson, most of the assessment take place in classroom activities
though monitoring or direct questioning. Assessment is mostly focused on fluency with basic
level of accuracy.