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12.6.2017.

Whirlpool Washing Machine Fault Codes

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Washing Machine Fault Codes


Whirlpool Washing Machine Fault Codes

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12.6.2017. Whirlpool Washing Machine Fault Codes

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Created: Wednesday, 22 May 2013 08:53


Last Updated: Tuesday, 02 August 2016 08:29
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Whirlpool Fault Codes


This set of fault codes for Whirlpool washing machines that have model numbers starting with WWCR o
MWA and may not relate to other Whirlpool washing machine models sold outside Europe, especially
models sold in the USA. Although we know that these codes are for the WWCR they may well relate to
other European and UK model ranges but we do not have a note of the models that these are, you gene
codes when you look up a specific model number.

If you are unsure please ask in the forums as well as for all other Whirlpool washing machine fault codes
these codes relate to many of the 6th Sense washing machines from Whirlpool.

Before you start any investigation of the fault or even remove the lid of your Whirlpool washing machin
fully understand this article in full and pay particular attention to the safety and information notices at th
page as they contain extremely important information!

Please remember to support our site by buying Whirlpool washing machine spares from our spare part
decide that you need a washing machine engineer please support the local washing machine repairers
site possible, you can find a local Whirlpool washing machine engineer using our free engineer search

Whirlpool Washing Machine Fault Codes


These fault codes are written for washing machine repairers and not for the general public by Whirlpool
and they assume a certain level of competence on the part of the user in diagnostic routines. We have a
try to assist you in determining the nature of the fault you have but, you will still need to investigate each
merits. For more help and advice on fault finding on a washing machine please refer to our washing ma
guide from this link before you begin.

Whirlpool Spare Parts


We have purposely not listed any Whirlpool washing machine spares in this article as there is a vast ran

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by Whirlpool.

For spares, if it isn't glaringly obvious which one is required please contact us and ask and have the 12
rating plate of the washing machine. The 12NC number is like a VIN number on a car, it tells us exactly w
and using any other numbers or sizes can be tantamount to a guess. Using the 12NC ensures you get th
time.

Please, don't guess or assume as spares can be altered on a production run with the same model num
different alternative components used.

N/C No Fault Code Displayed: Controller failure or NTC short


This will appear as if the washing machine is completely dead and lifeless with no indication of power a
completely unresponsive but mains power is being supplied to the machine.

Check mains power supply (you did that, right?)


Check mains fuse in plug
Check NTC for short circuit
Check NTC wiring for shorts
If NTC tests okay replace control unit

N/C No Fault Code Displayed: Door lock failure


Should the controller be unable to lock the door within 20 seconds of the program being started then th
to program selection. The start/pause LED will be seen to flash.

Check for mechanical issues with the door lock, door handle and door
Check door is fully closed

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Check door lock

F01 Not filling with water or fill detection error


After six minutes, if the machine does not fill with water, then the water valves will be shut off and the LE
symbol will be lit.

You can attempt to restart the program by simply pressing the start/pause button again however, the wa
only work if the fill issue is resolved.

No Water In Your Washing Machine


Check that the water supply to the washing machine is okay and there is water
Check for kinks in the fill hoses to the washing machine
Check inlet valve filters where fitted, ensure that these are clear
Check water inlet valves

Water In Your Machine But No Fill Error


Check pressure switch hose for holes or blockage
Ensure that the washing machine is not siphoning back to waste water outlet
Check wiring to water fill valves, pressure sensor and control unit
Check all hoses for leaks
Check main control unit

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F02 Aquastop error detected


If the Aquastop leak detection system is activated then the washing machine will drain for three to six m
program will end and the door will unlock.

The activation occurs when the contact switch in the base of the washing machine inside is closed for m
seconds.

No Water In Your Washing Machine


Check that there is no water in the base of the washing machine
Check for any leaks from hoses
Check for leaks from the tub unit

Water In Your Machine But You Have The Aquastop Error


Check the Aquastop switch for a short circuit
Check the wiring to the Aquastop switch
Check control unit operation and also see error F26, pump triac short

F03 Water drain timeout error


This error is displayed when the washing machine fails to drain or, fails to drain in a predetermined tim
allotted time is exceeded the machine will light the "Clean Filter" indicator.

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The washing machine will time out on drain after approximately four minutes when it will switch to what
draining where the pump will run for ten seconds, then off for ten seconds for a period of around four m
to clear any blockage.

Check drain pump filter on the washing machine for any blockages
Check the drain hose for any kinks or blockage
Ensure the drain pump is running
Check drain pump
Check for excessive foam as this can cause this error, see also code F18

F04 Water heating phase timeout


Should the water temperature not exceed 35C (on appropriate cycle or settings) after approximately fi
controller will display this error.

Check the water heating element for continuity


Check NTC for short circuit
Check NTC wiring for shorts
Check operation of NTC as this error can occur where the resistance does not alter
Check control unit

F05 Water temperature sensor error

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Should the resistance reading for the NTC or thermistor fall out of the expected range then this error wi

Note that, as above, should the NTC be short circuited it can cause the washing machine to fail to pow
as if the washing machine is dead.

Check NTC for short circuit


Check NTC wiring for shorts
If NTC and wiring tests okay replace control unit

F06 Drive motor tachometer error


This error occurs when the main control unit fails to detect the motor speed from the tachometeric gene
motor either through an incorrect resistance or the tacho is not correctly fitted into place. The machine w
reading several times before aborting the program ans shutting down with this error being displayed.

When checking ensure that the drive belt and belt tension are okay as this can cause this error.

Check tacho resistance


check tacho placement
Check wiring for shorts
Check wiring harness connections between motor and main controller
Check drive belt for damage and tension

Motor controller triac error


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F07 The main control unit has detected a short in the motor triac.

Check Motor for any signs of damage


Check main control unit by running test program

Whirlpool advise that if failure occurs with universal motor, replace control unit but if the washing machi
or Direct Drive motor to change the motor.

F08 Open circuit error detected on heating circuit


The main control unit in the washing machine has detected that there is an open circuit somewhere in t

The main control unit will detect this error at the start of a program and during the spin phase.

Check wash heating element for continuity


Check the wash heater for earth leakage
Check wiring to the heater
Check the control unit

F09 Motor control unit low voltage detected


This will fault code only be displayed on washing machines that have a CIM, BPM or Direct Drive moto
external motor control unit is used.

The motor control unit has detected that the voltage supplied to it is less than 170V AC and this is not a
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component itself but of the mains voltage input.

Check mains electrical supply to the washing machine as it is faulty

F10 Motor control unit detects an overheat


This fault code is only displayed on washing machines that have a CIM, BPM or Direct Drive motor fitte
motor control unit is used.

The motor control unit has detected an overheat situation.

Check the drum for any blockage, laundry can stop drum rotation if trapped
Check drum for noise or friction that may indicate a bearing failure
Check that the washing machine was not overloaded, this can cause this error
Check ambient room temperature, if too warm it can cause this error

In all the above cases allowing the machine to cool off with the issue resolved should allow the washing
again. If the fault persists after these issues are addressed then the following will apply:

Check the motor for any defects, see fault code F06
Check the motor control unit for defects or fault

Motor control unit has failed to initialise


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F11 This fault code will again only be displayed on washing machines that have a CIM, BPM o
fitted and an external motor control unit is used.

The motor control unit has failed to initialise during the power on self test process or an error has been
motor control unit. This can be cause by a wiring fault or short as well as loose plugs or poor connectio

When you power on the washing machine and voltage is supplied to the motor control unit it performs a
automatically. You will hear an audible "click" as the relay switches when power is applied and the self
successfully.

Check harness between the motor control unit and main control unit
Check all connectors
Check motor for any fault, see fault code F06

F12 Heater circuit failure


This error code is displayed when the main control unit detects an error somewhere on the heating circ
circuit in this case.

Check water heating element for continuity


Check water heater for earth leakage
check heater resistance
Check all wiring and connectors to the heater and from there to the main controller
Check main control unit

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F13 Controller fails to detect door lock triac correctly


This error code is displayed if the main control unit fails to detect the door lock triac correctly. Also, if th
unlock the door after 240 seconds after the cycle is completed then this error will be shown.

If displayed switch the washing machine off completely, we recommend disconnecting it from the main
seconds. Switch it back on and the controller will attempt to unlock the door once more but, if it fails to d
240 seconds the error code will be displayed once more.

Check all wiring and connectors between the main controller and the door lock
Check main control unit, probably requires to be replaced

F14 EEEPROM error


The main controller gets all its instructions from an EEPROM that is fitted onboard the main controller P
error reading this software then you will see this error appear.

It is worth noting that this is uncommon and to damage the EEPROM permanently as it is hard coded.
that two things can alter a washing machine's program software, physical damage to the chip or board
magnetic pulse, which is highly unlikely. These software instructions are designed to remain unchanged
altered without some form of interference normally. In other words, the problem has been caused by so
the washing machine.

On this range of Whirlpool washing machines the error can be show as a result of a mains power glitch
spike.

You can attempt to reset the washing machine by removing power for a short period and then reconnec
the error.

Should that fail to work Whirlpool recommend that the test program is run to check the EEPROM, if this
replace the main electronic control board.

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Run test program


Check control unit

F15 Drum Up circuit missing


This error code will only apply to Whirlpool top-loading washing machines that are fitted with the Drum

The main control unit has detected that the Drum Up switch is closing during the wash process.

This error code should only be displayed when running a test program.

Check the positioning of the electromagnetic device on the drum


Check the reed sensors position
Check the resistance of the reed sensor
Check the wiring and all connections between the reed sensor andf the controller

F18 Excessive foam detected during wash cycke

FoD If the main electronic control unit is unable to detect that water has been drained out of th
or unable to spin after several attempts then this fault code will be displayed.

The presence of excessive foam can cause the pressure sensor to be held open, tricking the electronic
the washer has failed to drain when water has in fact been emptied from the machine. Often, when left
the lather to dissipate, the washing machine will work normally after a few hours.
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Excessive lather can also cause spin errors as well as leaks.

Poor quality detergents and conditioners do have a tendency to foam or lather more than leading brand

In virtually all cases, other then where there is an obvious fault, this will be a use related issue.

Customer is overdosing detergent and/or conditioner - Advise on use


Check detergent being used is suitable for automatic washing machines
Check that concentrated elements are not being used excessively
Check drain pump for any blockage or foreign objects
Check operation of the drain pump
Check operation of the pressure sensor or switch
Check that the machine is not siphoning to the drain

F19 Control relay for motor controller faulty

F20 This fault code is only displayed on washing machines that have a CIM, BPM or Direct Dri
an external motor control unit is used.

The main electronic control unit has failed to detect the relay that switches the motor control unit on and
correctly. This relay is fitted on the main electronic controller and it is highly unlikely that there is an issu
board that controls the drive motor.

Check wiring and all connectors between the motor and main electronic control units
Replace main electronic control unit

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F21 User interface error


This fault code will only be seen on washing machine models that Whirlpool say have a Smart User Inte

Essentially it is the main electronic control unit reporting that it can't talk to the user board for some rea
should be displayed using the status LED because the control unit canot contact the user board to disp

Check all wiring and connectors between the main electronic control unit and user board
Check display module (most likely sue to damage or spillage etc)
Check main control unit

F22 Motor control unit communications failure


This fault code is again only displayed on washing machines that have a CIM, BPM or Direct Drive mo
external motor control unit is used.

The main electronic controller ha failed to communicate with the electronic motor control unit.

Check wiring between motor control unit and main electronic controller
Check all connectors are secure and connections are good
Check motor control unit functions
Check main control unit

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F23 Pressure switch failure


Should the main electronic control unit detect that the wash level contact (or level) is on and the switch l
safety is off for any more than ten seconds during a wash this error code will be displayed.

Resetting the program may clear this error but unlikely.

Check the pressure switch or sensor for operation and electrically


Check the wiring from the main electronic control card to the level sensor
Check all connectors between the main controller and pressure switch
Run test program
Also see F08 and F12 as heater failure can cause this error to occur

F24 Water overflow detected


As with many washing machines the Whirlpool washers using this software have an overflow sensor bu
switch or sensor, sometimes called a pressure switch. This is a safety measure to prevent flooding but
for a number of other reasons and, most commonly, by user error.

When activated the machine will close the water inlet valves if they are open and switch the drain pump
level must have been reached for more than five seconds for these events to happen.

Once again, overdosing of detergents or conditioner can cause this error to manifest as excess lather
up into the pressure sensor causing the level to be falsely reported to the electronics. Poor quality dete
foam more than leading brands.

Check detergent quality and dose


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Check water outlet or drain hose for kinks or any blockage


Check drain pump filter for foreign objects and/or blockages
Check drain pump
Check that the water inlet valve is closing correctly
Check pressure switch for operation
Check pressure switch wiring and connectors
Check harness and connectors from the pressure switch to the main controller

F26 Drain pump triac failure


This error code is displayed when the main electronic controller fails to detect the triac that controls the
during the wash cycle.

Check pressure switch contacts and connectors


Failure of the pressure switch or level sensor can also give rise to this fault code
Run test program
If failure persists after test and verification of pressure switch, replace main controller

F27 Reverse relay failure


This fault code will only be shown when the test cycle is in operation.

The electronic controller has detected that the main drive motor can only run in one direction.

Check the motor field windings


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Check the motor connectors


Check harness and connectors between main controller and motor
Check main electronic controller operation

F28 Tapped field failure


The electronic controller has been unable to switch on the tapped field on the drive motor.

Check that the correct motor is fitted if this has been replaced
Check the motor field windings
Check the motor connectors
Check harness and connectors between main controller and motor
If all the above is okay replacing the main controller is advised by Whirlpool

F29 Door cannot unlock - mechanical issue

FdL This error code indicates that the washing machine cannot unlock or release the door loc
and, in this instance, this will be due to a mechanical issue in most cases.

Check door for mechanical problems


Check door hook, latch or catch for issues
Check door safety interlock
Check wiring from door lock to electronic controller

Wave Washing Machines


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Wave Washing Machines


On Wave series Whirlpool washing machines the door lock will time out to fail in four minutes however
detected three times in sixteen cycles this error will occur on the third instance of the problem being de

The cycle can be restarted but the door will remain locked.

The indication of this problem can only be cleared by running the test program or by reprogramming

Wave 2 Washing Machines


As above but:

The door lock time out is increased to six minutes.

The door lock is not locked whilst the failure is displayed.

It is not required to delete the failure as above.

F31 Blocked drum detected

bdd This error code is only used on Whirlpool top loading washing machines.

Although almost all washing machine manufacturers refer to this as a "blocked drum fault"
layman's terms is that the drum in the washing machine is jammed and cannot move.

In this instance, because it is used on a top-loader, it can mean as follows but also see error code F06
causes.

Check that the drum door is closed properly


Check that the belt is positioned correctly
Check for trapped items

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F40 Communication failure or low ambient temperature


This fault code will only be shown when the test cycle is in operation.

The main electronic controller fails to be able to communicate with the Myst Extension Board (MEB).

It is possible that this code is also displayed in the ambient (room) temperature is lower than 5C wher
machine is positioned although it has been reported to occur where the temperature is a little higher th
greater than 10C should be regarded as a minimum ambient temperature.

Check that the ambient room temperature meets requirements


Check for power at CU2 on the MEB
Check that the communication cable is secure to the user interface board
If the code is displayed at the start of a test cycle:
Run drain cycle and allow this to fully complete to reset
Restart test program
If all above is okay, replace the MEB

F41 MEB board failure


This fault code will only be shown when the test cycle is in operation.

The MEB has been detected as being faulty.

Check for power on CU2 on the MEB


If no power, replace MEB

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F42 Stem unit failure


This fault code will only be shown when the test cycle is in operation.

If there is any failure detected in the steam generating unit or the control NTC for the steamer then this e
displayed on the test program.

SAFETY NOTE: Before working on the steam unit ensure that the washing machine is disconnected

Check the wiring harness between the steam unit, NTC and MEB
Check all fuses and/or resettable thermostat are not open circuit
Check the resistance of the steamer (see below)
Check the NTC is not open or shorted
Check all hoses are connected
Check that the steamer tube is not blocked
Check water heater NTC (see F04 and F05)
If all above is okay, replace steamer

To check the steamer resistance measure across pins one and three, you should get a reading of 48-5
outside of this reading then it is likely faulty.

F43 Steam valve failure detected


This fault code will only be shown when the test cycle is in operation.

If there is no water supply or a restricted supply from the likes of a low mains water pressure then this e
shown.

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Check water supply is present and adequate


Check cables between the MEB and water inlet valve
Check power supply to the water valve from the MEB, should be 230VAC
Check hoses are secure and not holed
If above is okay, replace the water valve
If the problem persists after a new valve is fitted, replace MEB

Whirpool Washing Machine Test Sequence


To get into and operate the test sequence please follow these instructions in order exactly as laid out an
complete. Aborting the test sequence or cutting the power during it may cause problems.

Do not have any laundry in the washing machine when you operate the test sequence - this is important

Running the Diagnostic Test


Step 1: Switch on the washing machine

Step 2: Close the door of the washing machine

Step 3: Select the first available program on the timer dial to the left of the OFF position, usually this wil

Step 4: Press the push button Reset four times within five seconds

Step 5: To advance through each phase of the test press the reset button twice, you must do this manua

Below is a chart that explains what is happening and what is being tested at each phase of the testing s

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Get Whirlpool Washing Machine Parts


Getting the correct spare part to repair your Whirlpool washing machine can be very confusing as there
even with the model number it is sometimes the case that a 12NC number will be required to ensure tha
spare part. You can find that on the rating plate inside the door.

Apart from that there are often lower cost compatible spares available that we may be able to recomme
a considerable saving.

We recommend that you contact us with the model information and we will give you guidance on pricing
lower cost alternatives that can be used. Simply fill out the form below and we will get back to you quick

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12.6.2017. Whirlpool Washing Machine Fault Codes

Whirlpool Washing Machine Spare Parts Enquiry

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More Whirlpool Washing Machine Help


Should you need more help and guidance please use the links from this article as most of them will help
your Whirlpool washing machine a lot better and probably very much help you in diagnosing the fault you
there are many other articles on the site that will also help you do this.

In addition you can post in our washing machine forum after registering but please do pay heed to the in
before doing so and read the guides, they are there to help you.

You must understand certain things before you begin or attempt any repairs on your own and we want to
very, very clear to anyone that decides to investigate one of these or any other washing machines:

We are not responsible for your safety, you are and by using this guide you accept that and accep
that you may cause and work undertaken is entirely at your own risk.
We will advise the common causes of the fault codes but we cannot guarantee that any parts or wo
will resolve the issue. It is entirely your responsibility to diagnose your particular problem and reso
We are not responsible for you buying spares that do not resolve the problem, this is down to your
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12.6.2017. Whirlpool Washing Machine Fault Codes

ours.
No warranty is inferred, implied or given.

You also have to be very aware that Whirlpool fault or error codes are not a "magic bullet", they will no
problem is, they will only offer you an indication of where the problem lies and they are no substitute fo
fashioned diagnostic skills. You can find out more about what fault codes actually tell you in this article
well aware that, even with this new found knowledge you will still have to actually be capable of investi
diagnosing the problem and this means adhering to basic appliance safety for working on them.

Please do note that manufacturers can and do change fault codes without notice and we cannot guaran
codes will apply to your particular model as all codes apply to a wide range of appliances and not norm
model. To determine if these fault codes do apply to your particular Whirlpool washing machine model p
request to confirm this in the forums.

Whirlpool Fault Codes washing machine error code fault finding

Julie
E 05

E 05 shown what does it mean. Thanks



Reply Quote

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12.6.2017. Whirlpool Washing Machine Fault Codes

Robbie
Fault code not know

Hi I have Whirlpool AWO/D 4305, the LED Fault display is not on the list of faults shown, I hope yo
diagnose my fault please. The washing machine will not begin any program, as soon as the selec

any program, the fault light arrangement of lights (from bottom left to bottom right) 3,4,6,8,9 are illu
have tried to preform the self-diagnose test, but this will not run ether. I have checked the list of fau
but there is none which match what is displayed on my machine, the closest code is F26 but it is m

from being illuminated. please help me diagnose this fault so as I can fix it, thank you.



Reply Quote

Kenneth
Hi Robbie,

You really need to use the forums for diagnostic help like that, the repair guys will

comments here normally.



Reply Quote

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12.6.2017. Whirlpool Washing Machine Fault Codes

Sherief
Hi all, My whirlpool AWO 9561 washing machine is not starting from last two days. When I checke

it shows the error code FA. Someone please help me to fix the problem. Thanks in advance



Reply Quote

Gonalo Ribeiro
Hi, I have the error messagem: E1-F8, and the machine didn't turned out the water,
in the machine. What is the problem?Thanks



Reply Quote

Nichol
I have whirlpool AWG 349/4 that bleeps and displays E14 when tried on any wash s
advise :)



Reply Quote

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12.6.2017. Whirlpool Washing Machine Fault Codes

MD Ekramul Haque
E1 error. Please tell me how its solved.I am unable to use it.



Reply Quote

Rikhi Raj Giri


Hi, i have the error code Ub on the display board. what can i do to rectify the error co
possible can you give suggestion for repair.



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paul horner
my whirlpool aquastream has fault f06what does it need to fix if and can u send me a



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carlos palha
I have a wirlpool AWM 7080 that has one problem.The program knob rotates himse

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12.6.2017. Whirlpool Washing Machine Fault Codes

clicks, stops a few second and then restarts turning around.After some 1 or 2 minute
pump starts for a few seconds and stops and stops the program knob for rotating an

happen.If I turn off and turn on again repeats the same. Somebody tell to take out the
for at least 10 mints, for reset I suppose, but does not work.How can know the error
Best regardscpalha



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