Hani Guirguis Ragheb Said

h_gerges@hotmail.com

PROFESSIONAL SUMMARY
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Business & Technical Skills:

0 Professional People Leader inspiring customers and technical teams with strong soft skills that
are mandatory to achieve success in dynamic environments and getting the best out of
talented individuals.
1 Enthusiastic to continuously assess the latest trends in technologies and validate the relevant
ones to customers pain points and needs that result in streamlined IT operations efficiencies
and agility.
2 professional leader Capturing and scoping business requirements and mapping them to
technical requirements against Enterprise Architecture, Security and Operational Standards.
3 Architecting, designing, developing, deploying and supporting technology solutions that varies
from new deployments and transforming legacy systems with efficient solutions alternatives.
4 Assessing client environments and identifying existing bottlenecks, missing best-practices and
provide them with workable action list to fix these issues at tactical and strategic
recommendations.
5 Strong knowledge with infrastructure solutions like Active Directory, Clustering, Network Load
Balancing, Exchange, Lync, SharePoint, SQL, TMG/UAG, Systems Center 2012 R2.
6 Good knowledge with IT Projects Management frameworks from PMP & ITIL Service Delivery.
7 Good knowledge with IT service Management and operations frameworks from ITIL and MOF.
8 Fair knowledge about core networking and security concepts like Routing, Switching, Frame
Relays, MPLS, VPNs, Firewalls, IDS, Network Management converged solutions, and Network
Virtualization for cloud computing and multi-tenant solutions.
9 Fair knowledge with core concepts of unified communications solutions such as VoIP, IP
Telephony and Unified Messaging.
10 Fair knowledge about Hyper-converged solutions and software defined data centre solutions
like Nutanix, VMWare vSAN, Microsoft Storage Spaces.
11 Good Knowledge with Storage solutions such as Dell Compellent, EMC VNX, and HP 3PAR.
12 Good knowledge with designing and building end to end Disaster Recovery Solutions that
leveraged technologies like VMWare Site Recovery Manager, EMC RecoverPoint, Compellent
LiveVolume, DoubleTake, Hyper-V Replica & Azure Site Recovery.
13 Good knowledge with Desktops Virtualizations and Applications Virtualizations solutions like
Citrix XenDesktop, VMware Horizon & ThinApp, Microsoft Remote Desktop Services & App-V,
Dell vWorkspace, and Wyse Thin Clients Devices.
14 Fair knowledge with Identity management technologies based on Quest IDM, Microsoft ILM,
ADAM, RMS, ADFS and other non-Microsoft technologies like Vintela, Apere and Imprivata.
15 Strong Talented Technical Trainer delivering wide variety of Technical trainings such as
Deploying/Operating Microsoft Private Cloud, Microsoft Unified Communications, Citrix
XenDesktop, Linux Centos, SQL, Comptia+ Security, ITIL.
 16 Fair knowledge with latest IT Trends in Big Data Solutions like Hadoop 2.0, HDFS,
MapReduce, Pig, Hive, Sqoop
17 Fair knowledge with DevOps tools like Dockers containers, Puppet, Chef, and Ansible
18 Fair knowledge with BI analytics tools like Tableau, PivotTables and Google analytics, and
CiRBA.
19 Good knowledge with RDBS like Microsoft SQL and NoSQL Databases such as MongoDB
20 Good Knowledge with Public and Private Cloud Solutions like Amazon Web Services
EC2/S3/RedShift, Google Big Query. MS Azure, RedHat RHEL OpenStack 7.0, Windows
Azure Pack with System Center 2012 R2
21 Basic knowledge with programming tools like JavaScript & Java EE, Python, Ruby

Clients Engagements:

22 Managing clients relationships, working on their needs, managing their expectations,

providing them with proposed solutions ensuring satisfied clients during the full project
lifecycle.

SKILLS
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Achieved

23 Microsoft Certified Professional

24 Microsoft Certified System Engineer
25 Microsoft Certified Trainer
26 Microsoft Certified Technology Specialist
27 ITIL V3 Foundation
28 ITIL V2 Service Manager
29 EMC SE accredited professional (Consolidation and BUR)
30 EMC Technology Architect
31 EMC Clariions Specialist
32 Brocade Certified Fabric Designer
33 Brocade Certified Fibre Channel over Ethernet FCoE Professional
34 Brocade Certified Network Professional
35 Microsoft Technology Specialist (Virtualization, Exchange, Lync)
36 Microsoft IT Professional (Virtualization, Exchange, Lync)
37 Microsoft Solution Associate
38 Microsoft Solutions Expert (Private Cloud)
39 MS Office 365
40 CiRBA Certified Analyst

In progress

41 PMP
42 Business Intelligence BI
 Training:

43 Microsoft Partner Academy Mid-Level management Training

44 ITIL V2 Service Manager
45 EMC Technical Architect for Clariion Solutions
46 Quest vWorkspace & Q1IM
47 RedHat RHEL OpenStack & CloudForms
48 Big Data & Hadoop Administration
49 MongoDB & Cassandra Administration

Education:

50 1997 Ain Shams University, Cairo, Egypt

Bachelor Degree from the Faculty of Commerce (Accounting Section)

WORK EXPERIENCE
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Management information systems consultant Jul 2011 - Present

Dell FZ, LLC.

Systems specialist - computer systems Nov 2009 - Jun 2011

Injazat Data Systems

Systems specialist - computer systems Jan 2006 - Oct 2009

Dubai World

IT (information technology) consulting account manager Jan 2002 - Dec 2005

Virgitech Corporation

Business analyst, computer systems Oct 2001 - Dec 2005

VirgiTech

EDUCATION
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Bachelor of Science in Commerce

PROFESSIONAL CREDENTIALS
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51 Certified Computing Professional (CCP)

52 Certified Management Consultant (CMC)
53 Information Systems Professional (ISP)
54 Microsoft Certified Systems Engineer (MCSE)
55 Project Management Professional (PMP)