INFORMATION 01.01.

2017

Public transport
in and around Hamburg
 ALL ABOUT THE HVV

Welcome on board Contents

The Hamburg Public Transport Association (Hamburger Verkehrs Our products 4
verbund/HVV) provides attractive and modern local transport
services at reasonable prices. It was the first of its kind in the world Single and day tickets 10
when it was founded in 1965 and has been getting people where
they want to go in and around Hamburg ever since. The connec-
Hamburg CARD 12
tions are perfectly organised, with the network covering 30 affili
ated transport companies. About 730 rapid transit and regional
rail lines, bus and ferry services make sure that you get wherever
Season tickets 13
you want to go. 24/7 | Off-Peak | 63+ 14
Apprentices and students 16
School children 17
Convincing arguments
2.5 million people use the HVV network on an average working Buying your ticket
day, and they all benefit from the advantages a strong transport HVV service centres 18
association can offer them: Online shop | HVV App 19

1 ticket Services
1 integrated network of transport services Timetable information 20
Travel information | Dial-a-ride taxi | P+R 21
Bike on board | Lost and found 22

Kreis Safety first 24

Segeberg
No barriers to travel 26

Kreis Kreis Overviews

Pinneberg Stor- Metro buses 8
Kreis
marn Rapid transit/regional rail 27
Herzogtum Fare zone plan 28
Landkreis HAMBURG
Lauenburg
Stade

Landkreis
Landkreis
Harburg The HVV area extends over about 8,600 square kilometres
Lneburg in the Hamburg metropolitan region and covers Hamburg
itself as well as the administrative districts of Lauenburg,
Pinneberg, Segeberg, Stormarn, Harburg, Lneburg and
Stade. Hamburg AB comprises the city of Hamburg and a
number of surrounding towns and country districts.
2 3
 OUR PRODUCTS

A double-track approach Travel wide-gauge

You can reach your destination in comfort by rail, road and river
transport. You save time and money, not to mention avoiding the
hassle of driving. You are sure to find 1 of more than 10,000 bus stops,
rapid transit or railway stations somewhere near you.
Keeping time
We get you where you want to go. Underground and rapid transit
services as well as most Metro buses run at 5 to 10 minute intervals
in Hamburg AB on weekdays up to about 11 pm.
Underground and rapid transit trains keep running in Hamburg
and Norderstedt every 20 minutes through the night from Friday
to Saturday and Saturday to Sunday and before a public holiday.
Our core competence
The rapid transit and regional rail
services provide a network of fast,
direct connections spanning the
HVV area whatever traffic condi
tions are like on the roads.
About 700 bus lines run in addition to the rapid transit and
regional trains.
Metro buses (MetroBusse) | Lines 1 27
run a service every few minutes
connecting you to the rapid transit
and regional rail services in Hamburg
AB. You can find an overview of the
Metro bus lines on pp. 8/9.
Express buses (SchnellBusse) | Lines 31 49
are fast, direct services for an extra upgrade fare which get you
from the outskirts of the city into the centre in comfort without
the need to change buses.
Shuttle buses (EilBusse) | Lines E40 E86
are fast, direct connections to rapid transit stations and run mainly
to get people to and from work in the mornings and evenings.
City and regional lines (Stadt- und RegionalBusse)
get you to the rapid transit and regional rail stations and connect
outlying villages and metropolitan districts.

U1 U2 U3 U4 Night buses (NachtBusse) | Lines 600 688

S1 S11 S2 S21 S3 S31 run Sunday night until Thursday night in most parts of Hamburg.
At the weekends, they supplement the allnight regular services.
A1 A2 A3

RB 11 31 32 33 38 41 61 71 81 82
RE 1 3 4 5 6 7 8 70 80 83
Watertight
RB (RegionalBahn) | Trains stop at all stations on the line
in question. Ferries (Fhren) | Lines 61 75
Enjoy a trip with 1 of our 8 ferry
RE (RegionalExpress) | Fast connections trains only stop services in the Port of Hamburg
at mostused stations. and along the River Elbe. Your
HVV ticket is valid here, too.
You can find an overview of the network of the rapid transit
and regional rail services on p. 27.

4 5
Photo SBahn: Christoph Siegert

Evening and night services
Off we go is not only the motto during the day in Hamburg,
there is loads going on in the evenings and at night, too and
we will take you there so that you can be part of the action.
Take the bus or train to the cinema or theatre, the disco or your
favourite club and we will get you back home again.
Let us take you where the bright lights are
Our buses, rapid transit and regional trains keep going well
into the night for you in Hamburg AB. Underground and rapid
transit services and most Metro buses run every 5 or 10 min-
utes up to about 11 pm on weekdays. All services continue until
approx. half past midnight.
In the nights from Friday to Saturday and Saturday to Sunday
and before a public holiday, underground and rapid transit
services in Hamburg and Norderstedt keep running every
20minutes through the night. Moreover, there is a network of
special bus services. So go out and have a night on the town
we will make sure you get home safe and sound.
Night buses
run Sunday night until Thursday night after the rapid transit
system closes down (around half past midnight) in most parts
of Hamburg every half hour or full hour. They supplement the
all-night regular services at the weekends and take passengers
out to Hamburgs surrounding region. They all meet up at the
central junction at Rathausmarkt in front of Hamburgs Town Hall.
6 7
OUR PRODUCTS
Just stop and get off
In order to get home safely in the eve
nings, we can offer you a special service.
From 7 pm on many buses outside the
Hamburg city centre you can just ask the
driver to stop where it is convenient for
you and get off. This service is available
all day on Sundays and public holidays.
Getting off between stops means that
you get home sooner and have a more
comfortable journey in the evenings
and its safe as houses!
What you should do
Please remember that the bus driver has to observe normal traffic
rules. That means that for your own safety you are not allowed
to get off at a red light or in a no stopping area.
Tell the bus driver where you want to get off in plenty of time.
It will then be his decision whether the traffic allows him to
stop at the place you want.
Please only use the front doors when leaving the bus.
Since it is only possible to ensure safe and uncomplicated
unloading of wheelchairs, walkers or prams at regular bus
stops, this service is not available for these passengers.
Put 2 + 2 together
The HVV has cooperation arrangements with many theatres
and organisers of concerts and other events. The tickets for
these double as a return ticket to get there and back and
are valid in fare rings ABCDE. Please make sure to check that
this information is printed on your theatre or entrance ticket.
 METRO BUSES

hvv.de
Information Fahrplne | Timetables Service Richtung Ulzburg Sd

040/19 449
Richtung Bad Oldesloe
Ohlstedt
Quickborn Poppenbttel 8
Norderstedt Mitte Ahrensburg
Rolfinckstrae

1
B8
27 24

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24
Niendorf 21

0
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24
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8
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(Mitte) Langenhorn Markt 8
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Get on at the front

Please always get on the bus through the front doors
and show your ticket to the driver. This applies on
the Metro bus services 4, 5 and 6 Mon Sat from
Fangen Sie von vorne an. 9 pm. On Sundays and public holidays please al The exception to the rule
ways board by the front doors. Please go as far back Wheelchair users and passengers with walkers or prams or who
through the bus as you can and use the middle or are otherwise impaired in their mobility can of course continue
rear doors when you get off. Thank you! to use the middle doors.

8 9
 SINGLE AND DAY TICKETS
Tickets are valid on all HVV services, whether you travel by bus, train or
harbour ferry. Children under the age of 6 and dogs travel free of charge.

And off you go!

Single tickets Buying single and day tickets
1 journey for those who only travel with us now and again You can obtain single and day tickets from bus drivers, ticket
-> for 1 journey, no return, not transferable machines, the online shop at hvv.de or on your smartphone.
You will find ticket machines at many bus stops and every
Day tickets station. N. B. Tickets cannot be bought on the trains.
Travel as often as you like on the same day. Most times it pays
to get a 9 am Day Ticket even if you only make 2 journeys. If you
travel in a group, you can save money with a 9 am Group Ticket.
This gives you flat rate travel for up to 5 people of any age for
1 day. It is even worth it just if there are 2 of you. HVV App
-> for as many journeys as you need, transferable, valid until You can get timetable information and
6am the following morning buy single, day, group, weekly or supple
mentary tickets as well as the Hamburg CARD on your smart
Tickets do not have to be stamped and cancelled before com phone too with our HVV App for iOS and Android. For single,
mencing your journey. day, group and supplementary tickets you get 3 % off!

Single and day tickets

Areas Single Tickets 9 am Day Tickets |1 All Day Tickets 9 am Group Tickets |1 Single Tickets Child 9 am Day Tickets Child |1
Fare zones Einzelkarten 9-Uhr-Tageskarten Ganztageskarten 9-Uhr-Gruppenkarten Einzelkarten Kind 9-Uhr-Tageskarten Kind
see p. 28 for further details 1 person | 1 trip 1 person + 3 children 1 person + 3 children up to 5 persons aged 6 14 aged 6 14
aged 6 14 aged 6 14 any age

Hamburg AB
or 12 fare rings
3.20 6.20 7.60 11.80 1.20 2.30

3 fare rings 5.20 10.20 11.60 18.30

4 fare rings 7.10 12.40 15.20 23.60

Fare rings ABCDE 8.70 16.40 19.00 26.50 2.40 4.60

Short journey | Kurzstrecke 2| valid in the city centres of Bux

1.60 Upgrade fare Express bus/1st class trains RB/RE valid in fare rings ABCDE for 1 journey (single and
in Hamburg AB only Zuschlag SchnellBus/1. Klasse RB/RE season tickets) or for 1 day (day and group tickets)
2.00 tehude, Lneburg and Stade
as well as in Adendorf, Bad
Bramstedt, Bad Oldesloe, Bad
Local journey | Nahbereich 2.20
in Hamburg AB only
2.20 Short trip (Express bus) | Kurzfahrt (SchnellBus) valid in Hamburg AB only Segeberg, Elmshorn, Geest
hacht, Mlln, Ratzeburg, Rein
Citycard | Stadtverkehr | 2 valid for 1 journey incl. Express bus 1.50 feld, Schwarzenbek, Uetersen/
1 fare zone Tornesch, Wahlstedt and Win
in fare rings CDE only
2.20
1 day for 1 bike on regional trains RB/RE, sen (Luhe)
Bicycle Ticket | Fahrradkarte RB/RE
valid in fare rings ABCDE
3.50
2 fare zones
in fare rings CDE only
2.90 Platform Ticket | Bahnsteigkarte valid for 1 hour at the station where you bought it 0.30

1| valid Mon Fri from 0.00 am to 6 am and from 9 am until 6 am the following morning, all day on
Sat, Sun and public holidays

10 11
 HAMBURG CARD SEASON TICKETS

Youve got a ticket to ride

Getting much more than just a ticket For all those who use our services regularly we offer our weekly
With the Hamburg CARD, you can travel in the HVV area as a single and monthly season tickets at budget prices you choose the
passenger or a group of visitors and you get up to 50 % reduction start date for your ticket to suit your plans. Monthly season
on the entrance fee to more than 150 tourist attractions. tickets can also be ordered for the whole year: travel for a full
12 months and save nearly 20 %.
It is valid in Hamburg AB, comprising the city of Hamburg and a
number of surrounding towns and country districts. Our tickets have new, upbeat names, but otherwise everything
stays the same! The General Season Ticket is now called 24/7
Season Ticket, the CC Ticket is OffPeak Season Ticket. And the
All Day Tickets Group Tickets
Hamburg CARD Greater Hamburg Area (fare rings AB) is now Hamburg AB.
1 person + 3 children up to 5 persons
(Hamburg AB)
aged 6 14 any age
1 day 9.90 18.50 24/7 Season Tickets (Vollzeit-Karten)
2 days 18.90 32.90 A months travel at a reasonable price
3 days 25.50 44.50
4 days 33.90 58.50 Off-Peak Season Tickets (Teilzeit-Karten)
5 days 41.50 73.50 Just right for those who can travel outside peak hours incl.
Express bus, valid for 1 person + 3 children (aged 6 14) Mon Fri
from 9 am to 4 pm and from 6 pm until 6 am the following morn
Hamburg CARD plus Region ing, all day on Sat, Sun and public holidays.
is valid in fare rings ABCDE.
HamburgCAR
Season tickets for senior citizens 63+ (Seniorenkarten)
D_plusUmland_

All Day Tickets

Tageskarte_Ei
nzeln:HH_Card
_2006_3Tage Valid for 1 person aged 63+ Mon Fri from 9 am until 6 am the
1 person + 3 children aged 6 14: following morning, all day on Sat, Sun and public holidays.
1 day = 21.50 | 3 days = 58.50 Hamburg CARD
plus Region
Group Tickets Season tickets for school children, apprentices and
/8

Tageskarte |
1-Day-Ticket
Einzel

up to 5 persons any age: Datum | Date students (Schler, Auszubildende und Studierende)
Einzel | Sing
plus Regi
1 day = 34.90 | 3 days = 89.50
le
on Reducedprice season tickets are available for all those attending
normal primary or secondary school or in a recognised course of
You can buy the Hamburg CARD at our ticket machines, in the vocational training. To get this you need to fill out a HVV entitle
online shop at hvv.de, with the HVV App and in all HVV service ment form, see pp. 16/17.
centres. And on top of that the Hamburg CARD is available at
Hamburg Tourist Information (Central Station, harbour, airport) as Season tickets for school children, apprentices and students as
well as in many Hamburg hotels and youth hostels and also on well as the corresponding upgrades are valid for 1 calendar month.
040/300 51 400 (Mon Sat 9 am 7 pm) or at www.hamburgcard.de. At many colleges and universities, students automatically get a
SemesterTicket for fare rings ABCDE.

Monthly and allyear season tickets comprise a personal pass con

Tip: If you are here for more than 5 days, our weekly 24/7 Season taining a photo of the holder and a sticker showing the validity of
Ticket is ideal for you. You can get it in the online shop at hvv.de, the ticket. Season tickets are not transferable.
with the HVV App and in all HVV service centres. You dont need a
photo. And you are free to choose the day you want it to start! See You can buy the pass and the sticker at our HVV service centres,
p. 14 for further details. see p. 18. All locations can be found at hvv.de. Please make sure
to bring along a photo for your personal pass.

12 13
 SEASON TICKETS

Season tickets
Areas 24/7 Season Tickets Off-Peak Season Tickets |2 Senior citizens 63+ |3
Fare zones Vollzeit-Karten Teilzeit-Karten Senioren
see p. 28 for further details
Flexi-week Flexi-month All year |1 Saved with Flexi-month All year Saved with Flexi- All year Saved with
(per month) subscription |4 (per month) subscription |4 month (per month) subscription |4

1 fare zone
in fare rings CDE only
13.30 50.50 41.40 109.20 36.80 30.10 80.40 36.80 30.10 80.40

2 fare zones 17.30 65.90 54.10 141.60

3 fare zones 24.20 92.00 75.40 199.20 42.00 34.40 91.20

Hamburg AB
or 4 fare zones
27.70 105.40 86.40 228.00 61.40 50.30 133.20 61.40 50.30 133.20

Hamburg AB + 1 fare zone

or 5 fare zones
34.90 132.80 108.90 286.80

Hamburg AB + 2 fare zones

or 6 fare zones
42.00 159.70 131.00 344.40 84.40 69.20 182.40 84.40 69.20 182.40

Hamburg AB + 3 fare zones

or 7 fare zones
49.10 186.70 153.10 403.20

Fare rings ABCDE 55.40 210.80 172.80 456.00 101.80 83.50 219.60 101.80 83.50 219.60

Upgrade for Express bus/1st class on regional trains RB/RE

Fare rings ABCDE 13.70 52.00 43.10 106.80 26.00 21.30 56.40 26.00 21.30 56.40

1| With all-year 24/7 Season Tickets you can travel in fare rings ABCDE at weekends and on public Season tickets
holidays irrespective of the area of validity specified on your ticket. 1other person + 3 children For 24/7 and Off-Peak Season Tickets, season tickets for senior citizens 63+ and the upgrades for the
(aged 614) can accompany you free of charge. Express bus/1st class on regional trains RB/RE you can choose the time they are to be valid flexibly:
2| Off-Peak Season Tickets incl. Express bus, without 1st class on regional trains RB/RE are valid e.g. from Tuesday to the following Monday or from the 18th of a month to the 17th of the follow-
for 1person + 3 children (aged 614) Mon Fri from 9 am to 4 pm and from 6 pm until 6 am the ing month.
following morning, all day on Sat, Sun and public holidays. You will need an upgrade ticket for All season tickets and upgrades are valid from 0.00 am of the first day of validity (or the first day
the 1st class on regional trains RB/RE. of the calendar month) till close of services on the last day of validity (or the last day of the calendar
3| Season tickets for senior citizens 63+ are valid for 1 person aged 63+ Mon Fri from 9 am month). Close of services means 6 am the following morning. All tickets are issued subject to the HVV
until 6 am the following morning, all day on Sat, Sun and public holidays. terms and conditions of carriage (HVV-Gemeinschaftstarif).

4| Saving per year compared with buying 12 monthly season tickets For all season tickets: The upgrade fare for Express bus/1st class on regional trains RB/RE is 2.00
per journey, valid in fare rings ABCDE.
Season tickets are not transferable.

Supplementary tickets
Hamburg AB or 12 fare rings 2.20

3 fare rings 4.40

Point to note: Many companies offer their employees the
Fare rings ABCDE 6.60 ProfiCard. Ask your employer for further details! You can
For 1 journey outside the fare zones on your season ticket must be bought find out more at hvv.de/en > Tickets > ProfiCard for
immediately before you begin the journey employees.

14 15
 SEASON TICKETS

Apprentices and students School children

Apprentices, trainees and students are entitled to reduced-price
monthly and all-year season tickets. You need a HVV entitlement
form. Information, forms to fill out and tickets can be obtained at
any HVV service centre, see p. 18.
Apprentices/trainees: the HVV entitlement forms must be vali-
dated by the firm at which you are employed as well as the com-
petent accreditation authority (e.g. the chamber of crafts or com
merce).
Students: if you have not automatically been issued with a
SemesterTicket, get a HVV entitlement form and have it validated
by your place of education.
For children in normal primary or secondary education there are
also reduced-price monthly and all-year season tickets. You need
a HVV entitlement form for this, which must be filled out and then
validated by the school. The form can be obtained at any HVV ser-
vice centre, or often from the school secretariat.
Additional ticket: do you have more than 1 child going to school?
Then the first child can get a main ticket and the other(s) an additional
ticket. You save about 20% with this arrangement. When you buy the
additional ticket you need to show the main ticket as proof of entitle-
ment. These tickets can be obtained at any HVV service centre, see p. 18.

Season tickets for apprentices and students Season tickets for school children
Areas Apprentices and Students Areas Main tickets Additional tickets
Fare zones Auszubildende und Studierende Fare zones Schler-Hauptkarten Geschwister-Nebenkarten
see p. 28 for further details see p. 28
Calendar All year Saved with Calendar All year Saved with Calendar All year Saved with
month (per month) subscription |1
for further details month (per month) subscription |1 month (per month) subscription |1

1 fare zone 1 fare zone

37.80 31.00 81.60 in fare rings CDE only
37.80 31.00 81.60 28.50 23.40 61.20
in fare rings CDE only

2 fare zones 49.40 40.50 106.80 Hamburg AB,

administrative district
or 2 fare zones
49.40 40.55 106.20 40.10 32.95 85.80
3 fare zones 69.00 56.50 150.00 (if crossing districts)

Hamburg AB
79.00 64.80 170.40 Fare rings ABCDE 69.00 56.50 150.00 59.70 48.90 129.60
or 4 fare zones
Upgrade for Express bus/1st class on regional trains RB/RE
Hamburg AB + 1 fare zone
or 5 fare zones
99.60 81.60 216.00
Fare rings ABCDE 52.00 43.10 106.80 52.00 43.10 106.80

Hamburg AB + 2 fare zones 1| Saving per year compared with buying 12 monthly season tickets
or 6 fare zones
119.70 98.20 258.00

Hamburg AB + 3 fare zones 

The upgrade fare for Express bus/1st class on regional trains RB/RE is 2.00 per journey,
or 7 fare zones
140.00 114.80 302.40 valid in fare rings ABCDE.
Season tickets are not transferable.
Fare rings ABCDE 158.00 129.60 340.80

Upgrade for Express bus/1st class on regional trains RB/RE Supplementary tickets
Fare rings ABCDE 52.00 43.10 106.80 Hamburg AB or 12 fare rings 2.20

1| Saving per year compared with buying 12 monthly season tickets 3 fare rings 4.40

Fare rings ABCDE 6.60

Season tickets for school children, apprentices and students as well as the corresponding upgrades
are valid for 1 calendar month. All season tickets and upgrades are valid from 0.00 am of the first day Child (aged 614) fare rings ABCDE 1.20
of validity (or the first day of the calendar month) till close of services on the last day of validity (or
the last day of the calendar month). Close of services means 6 am the following morning. All tickets For 1 journey outside the fare zones on your season ticket must be bought
are issued subject to the HVV terms and conditions of carriage (HVV-Gemeinschaftstarif). immediately before you begin the journey

16 17
 BUYING YOUR TICKET

HVV service centres Online shop at hvv.de

You can come in to any of about 90 HVV service centres to get Go to this site to print out the following tickets
advice on the best ticket for you, buy the stickers for your month straight away: single, day and group tickets, flexible
ly season ticket or sign on for an allyear season ticket. On top weekly tickets, supplementary, upgrade and bicycle tickets as
of that, you can get free information brochures, entitlement well as the Hamburg CARD up to 14 days in advance. The
forms for apprentices/trainees and much more. You can find ad online shop can currently only be accessed on the German
dresses and opening times at hvv.de/en -> Service and under website hvv.de.
040/19 449. We look forward to seeing you there.
You can also order the following season tickets and stickers:
24/7 Season Tickets (monthly and allyear)
HVV service centres in the Hamburg city centre | as per Jan 2017
OffPeak Season Tickets (monthly and allyear)
HVV-Kundenzentrum
Johanniswall 2, corner of Steinstrae, monthly season tickets for senior citizens 63+
Mon Fri 8 am 6 pm
(only the stickers)
Wandelhalle, entrance Kirchenallee,
Hauptbahnhof
Mon Fri 6 am 9 pm, Sat + Sun 8 am 9 pm For your personal pass you will need a photo in jpg or png
format. Pay by direct debit from a German bank account or by
Hauptbahnhof Sd, entrance Kirchenallee,
Hauptbahnhof credit card. You will receive your personal pass within a few
Mon Fri 6 am 8 pm, Sat + Sun 10 am 6 pm
working days by post.
metronom, across from Saturn, Steintorwall 15,
Hauptbahnhof
Mon Fri 8 am 7 pm

Berliner Tor, switchh Point, Beim Strohhause 38, HVV App

Berliner Tor
Mon Fri 7 am 7 pm With the HVV App for iOS and Android
you can buy single, day, group, weekly
Bf. Dammtor, Hamburger Abendblatt Ticketshop,
Dammtor or supplementary tickets as well as the Hamburg CARD on
Mon Fri 8 am 7.45 pm, Sat 10 am 4 pm
your smartphone.
Jungfernstieg, entrance Neuer Wall, Alsterpassage,
Jungfernstieg
Mon Fri 8 am 7 pm

You get 3 % off every time you buy a single,

day, group or supplementary ticket at the
online shop or on your smartphone.
INFORMATION

Get started
Special information for refugees with HVV
How to get the HVV
Mobility Ticket for refugees!

hvv.de
For Hamburg only!

You can find detailed information with lots of pictograms

on how to use buses and rail services as well as useful
addresses and links in the PDF brochure Get started Information Fahrplne | Timetables Service
with HVV. The brochure, in German, English, Arabic
and Farsi, is available at hvv.de/en -> Service -> 040/19 449
Refugees.
You can reach us every day, even at weekends.
We will be happy to advise you on departure
times, routes and tickets.

18 19

Timetable information
HVV App
You can get timetable information and buy single, day, group,
weekly or supplementary tickets as well as the Hamburg
CARD on your smartphone too with our HVV App for iOS
and Android. For single, day, group and supplementary
tickets you get 3 % off!
hvv.de/en
You can find your own personal timetable here. Just enter the
starting point and destination (stop, street and house number
or a place of interest) and the time you wish to leave or arrive.
You will receive the connection with the nearest stop, the journey
time including walking time as well as the price of a single fare.
You can obtain further information by clicking on the tariff agent.
For a better overview you can call up a map of the surrounding
area of the starting point or destination. There is also a display
of the stops or the bus service routes.
Real time info
You can see at a glance in the HVV App and the timetable info at
hvv.de if buses or trains are running on time (+0) or how many
minutes they are late (e. g. +1). This applies so far to Autokraft ,
HOCHBAHN und SBahn Hamburg as well as the region
al trains RB/RE run by DB, erixx, evb and metronom.
Timetables
The HVV timetable is published once a year in
a convenient format in 8 different versions: for
Hamburg AB and the administrative districts
of Lauenburg, Pinneberg, Segeberg, Stormarn,
Harburg, Lneburg and Stade. You can find lots
more important information here. The timetables
and a map of the HVV area are available at all HVV
service centres and at bookshops and newsagents.
20
SERVICES
Travel information
Interactive network overview
At hvv.de/en -> Timetables -> Line and route network plans
-> Network overview you can find an interactive network over
view showing all HVV services. Just enter a stop, street with/
without a house number or a place of interest in the enter field
and click on show on map. You can use additional functions
by clicking on the stops.
Find your way
We want you to be able to find your way
around without any trouble. Thats why we
hang maps of the surrounding area and of
the city, tariff plans, timetables and plans
of the different routes at all our stations. On
the underground and the trains, you can quickly find your way
around using the plan of the rapid transit and regional train lines
(see p. 27). The next stop is shown or announced in the under
ground, trains and buses as well as on the ferries so that you do
not miss your stop. Constantly updated displays in the rapid tran
sit stations and at many bus stops tell you when the next train
or bus is coming.
Dial-a-ride taxi
Dialaride taxis or minibuses AnrufSammelTaxi
(AST), AnrufBus (AB) and AnrufSammelMobil
(ASM) are a special demandresponsive mobil
ity service in addition to the regular bus services:
it varies from region to region and is tailored to
meet your needs. In some areas we can even deliver you
direct to your door. Information under 040/19449
Park+Ride
About 22,000 parking spaces are avail
able at 110 Park+Ride stations for the
rapid transit and regional rail services. These
stations are designated with the symbol on
the rapid transit/regional rail network overview, see p. 27.
21
 SERVICES

Bike on board Zentrales Fundbro Hamburg

On the underground and rapid
transit trains as well as on
many bus services you can take
your bike free of charge at the fol
lowing times: Mon Fri before
6am, 9 am4 pm and from 6 pm,
on weekends and public holidays
all day. It is not permitted MonFri
from 69 am and 46 pm. 2 bikes per set of doors can be carried. vice at Central Station (next to the ticket office in the concourse).
Please do not block the area in front of the first set of doors. On
the buses, please use the middle doors.
For the regional trains RB/RE you need an extra Bicycle Ticket
(Fahrradkarte RB/RE) which costs 3.50 per bike for the whole
day. It is valid in fare rings ABCDE. Bikes can be carried on these
trains without time restrictions. Please use the doors marked
with a bicycle symbol. You can take your bike on the harbour
ferries at any time with no extra charge with the exception of
the ferry from Blankenese to Cranz. Please do not take your bike
onto the open deck on the ferries.
(central lost-and-found office Hamburg)
Bahrenfelder Strae 254260 | 22765 Hamburg
Tel: 040/428 11-35 01 | Fax 040/427 31-30 82
www.hamburg.de/altona/fundsuche-online
zentrales-fundbuero@altona.hamburg.de
Items left on the -Bahn and on Deutsche Bahn trains are first
of all collected when the train reaches its terminus station. The
central lost-and-found office in Hamburg is the DB luggage ser
Tel: 040/39 18-28 57 (MonSun 8 am8 pm)
After about 1 week lost items will be sent to the DB central lost-
and-found office in Wuppertal:
Hotline 0900/199 05 99*
www.fundservice.bahn.de
* 59 ct/min. on landline, prices for mobile calls may vary,
Mon Sat 8 am 8 pm, Sun 10 am 8 pm
If items have been lost in another train, please contact the
transport company concerned directly:

Wheelchair users and persons with walkers or with prams natu- erixx
rally have prior rights. It may therefore happen that you have to St.-Viti-Strae 15 | 29525 Uelzen
get off with your bike if the bus or train is full. The decision here Tel: 05191/969 44-260 (MonFri 7.30 am6.30 pm)
is at the discretion of the driver or other official personnel. www.erixx.de/service/fundbuero
fundbuero@erixx.de

evb
Am Bahnhof 1 | 27432 Bremervrde
Lost and found Tel: 04761/99 31-59 (MonThu 7.30 am4.30 pm,
Fri 7.30 am12 pm)
Autokraft info@evb-elbe-weser.de
Tel: 0431/666-0
www.autokraft.de metronom
St.-Viti-Strae 15 | 29525 Uelzen
KVG Tel: 0581/97 164-165 (MonFri 7.30 am6.30 pm)
Tel: 04141/525-0 www.der-metronom.de/service/fundbuero
www.kvg-bus.de fundbuero@der-metronom.de
info@kvg-bus.de nordbahn
Grner Deich 15 | 20097 Hamburg
Items left on the -Bahn, AKN, HOCHBAHN and VHH buses Tel: 040/303 977-333 (MonFri 7.30 am6.30 pm)
as well as the HADAG ferries will be passed on to the Hamburg www.nordbahn.de/service/fundsachen
lost-and-found office after a few days. moin@nordbahn.de

22 23
 SAFETY FIRST

Have a safe journey Security guards

A total of 700 train attendants are
We work in close cooperation with the police and the fire services. there for your protection on the
We make sure that the materials and the design of our construc rapid transit and regional rail lines
tions come up to the highest safety standards. When we refurbish day and night, around
a station, it is crucial that it is well lit and laid out so that everything the clock. On regional trains the con
can easily be seen. ductors and the drivers are there to
help you if they are needed, too.

Safety on the bus

If danger threatens, if you are being molested or SOS
property is being damaged, please tell the driver. There are SOS telephones on all station platforms
He can intervene immediately and radio for help. in the rapid transit network. If you need to, you can
Many buses are also being fitted with surveillance get help directly here. As soon as you have pressed
cameras. The video images can often be directly the emergency button you are visible on
transmitted from the bus to the traffic control centre. This en the cameras in the network control centre
ables us to appraise situations better and to react faster and and our staff there can see what is going
more appropriately with emergency measures. on. Even if it is only some information you
need we are glad to help.

Safety on the train The emergency call pillars on the Bahn

Our modern underground
and rapid transit carriages are
open to the next carriage or
have large windows between
them. That gives you a clear
view through the entire train,
eye contact with other pas
sengers and you can feel more
secure if you can see what is
going on. As well as this all the
underground and rapid transit trains have surveillance cameras
and there is an intercom system next to the doors to speak direct
ly to the driver. If an incident occurs, you should inform the driver
straight away: he can radio for help immediately. In critical situa
tions call the police (110) or the fire brigade or ambulance service
(112): mobile phones have reception in all the tunnels!
are silvercoloured with a red shining top.
In cases of danger to life and limb you can
stop underground trains entering and
leaving the station by pulling down the
emergency lever.
Emergency brake
If the emergency brake in the train is activated, the under
ground and rapid transit trains will automatically
continue till the next station. Help can be given more
simply and swiftly there. If the train stops between
stations, the door lock can be released by activating the emergency
brake. Only get off the train after being instructed to do so by the
train staff. Good to know: all the underground tunnels have exit
points which are clearly marked.

Keeping an eye on things No stress while you travel

Surveillance cameras allow our speciallytrained personnel to
keep an eye on what may be happening on the station platforms.
Video material can be used as evidence in court. If there is nothing
suspicious on them, the videotapes are wiped clean.
24
It is very important to us that you feel safe and well with us. That is
why it is strictly forbidden to drink alcohol on board all public
transport in the HVV (with the exception of the HADAG ferries as
well as DB and nordbahn trains) and at the underground and rapid
transit stations.
25
 NO BARRIERS TO TRAVEL

Mobility is for everyone

At hvv.de/en -> Service -> Mobility-impaired passengers
you can find all you need to know about barrier free mobility in
the HVV. There are detailed sketches of all stops on the rapid
transit and regional rail network in the HVV
area with details of entrances and exits,
lifts, stairs, escalators, toilets, bus stops and
the surrounding streets. You can also down
load the sketches of the stops as a PDF file.
A live info display will tell you whether the
lifts are currently operating. On top of this
you can access the details of arrangements
for getting on and off trains or changing
from a bus line to a train.

Rapid transit and regional trains

The stations which have barrier free access are marked with the
 symbol in the rapid transit/regional rail network overview, see
p. 27 opposite.

Our buses go down on their knees for you

Most of the buses in operation in Hamburg AB are kneeling buses,
which lower the side of the bus next to the kerb. They have a
ramp to allow wheelchair users and passengers with walkers to
enter the bus easily. Kneeling buses also operate on the most
frequently used routes outside Hamburg. You can identify the
lines which run kneeling buses in the HVV timetables by the
 symbol next to them.

Getting on and off using the ramp

Please always use the doors in the middle of the bus. Just
give a hand signal or press the button marked with the sym
bol when you want to get on or off. This is on the right of the
central doors (outside) and in the area of the wheelchair space
(inside). The bus driver will pull out the ramp for you as soon as
the other passengers have got on or off. The ramps can bear a
weight of at least 250 kg, with newer buses 350 kg.

Timetables in Braille
Personal timetables in Braille can be ordered free of charge on
040/19 449.

26
 Richtung Neumnster/Kiel/Flensburg Richtung Neumnster
RE7 / RE70 / RB71
Boostedt
Schnellbahn-/ Regionalverkehr
Dauenhof
Groenaspe
Wiemersdorf
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Bad Bramstedt
Bad Bramstedt Kurhaus
Lentfhrden

hvv.de
Ntzen Richtung Neumnster
dodenhof RB82
Holstentherme Rickling
Information Fahrplne | Timetables Service
RE7 / RE70 / RB 71

Kaltenkirchen Wahlstedt
Horst Kaltenkirchen Sd
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RB
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(Schulzentrum Nord)
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Elmshorn Burgwedel Fuhlsbttel (Klein Borstel)
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Barrier-free access to the RE3 / RB31

Not all regional trains stop at all stations. nicht im HVV Bsenbachtal RB32
switchh Punkte outside HVV network rapid transit trains Tostedt
Fernbahnhof Parken und Reisen Information on barrier-free Handeloh
park and ride access to the regional trains
Main-Line Station Richtung Bremen Richtung Soltau
on tel 040/19 449.
RE4 / RB41 RB38 Stand: 11.12.2016 HVV RE3 Richtung Uelzen 27
 Richtung
Neumnster
Gro Bornhved
Schmalensee Tarifplan
Kummerfeld
Zeichenerklrung / Key to signs 913 Fare Zone Plan
Richtung Klein-
903
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Bezeichnung der Tarifringe Neumnster kummerfeld
C Description of fare rings A1
Schlamersdorf

Rickling
Brokenlande
Boostedt 904
Nr. der Tarifzone
204 Number of the fare zone Groenaspe
823
RB
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Warder
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803 Wiemersdorf Eekholt 804 Strenglin
Fahrenkrug
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Kiel Armstedt
Bad Bramstedt 813 Wittenborn Bad Segeberg Weede Goldenbek Zarpen
Bad Bramstedt Hartenholm Mzen
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Grohansdorf 715
RB B 61 Tornesch
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S1 Buckhorn Buchen- U1 Mollhagen Klinkrade
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Seester- Kummer- Kiwittsmoor kamp West Ost
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Prisdorf Bnningstedt
Langenhorn Nord Poppenbttel Volksdorf
Schmalenbeck
Hoisdorf 615
Hamburg Heidgraben 402 Ellerbek
Langenhorn Markt Wellingsbttel Meiendorfer
Weg 765
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U2 Niendorf Nord
203 Hamburg Hoheneichen Oetjendorf
745

RB 85
RE 80
Pinneberg Fuhlsbttel Berne Siek Nusse
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RB 81
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Wandsbek- Grnwohld 816
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Diebsteich brcke Wandsbeker Wandsbek

A
Alster Hamburger Ritter- Chauss.
Schlump Strae Barsbttel
Str.
601 501 401 301 201 Stern- Dammtor
Hallerstrae
000 Hasselbrook 625/655 655 746
schanze Mundsburg
Elbe Uhlandstr. Wartenau Witzhave
Bast- Talkau Gster
S1 S 11 Holstenstr. Messe- Stephansplatz horst

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Holm Landwehr

te e
Lbecker Str.

ein ra
hallen Grande

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Bi stra
Wisch-
101 Glinde 736 826

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Jungfern-

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Balje Freiburg

Ra e r
Lohmhlenstr. Elmenhorst

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Feldstr. Gnse-

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Al fur
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Wedel Rissen

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606/625

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Flo

Oederquart
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S 31

hr
Krautsand Rathaus Mncke-

RE 83
Stadt-
706
ein

Ba St. Pauli bergstr. Horner U4

Ot

hausbr.
939 106
Kl

Berliner Tor Rennbahn Mmmel- Friedrichsruh

Rdingsmarkt Meberg U 4 Stein- U 2 mannsberg
RE 1 RB 11 Schwarzenbek
Knigstr. Reeperbahn Hammer- S 21
str. brook Rothenburgsort Mssen
Wohltorf
Dornbusch Landungs-
brcken bersee- HafenCity
Baumwall quartier Universitt
206 306 406 506 Aumhle
Bchen
RE 1 RB 11
929 Elbe Elbe Tiefstack Reinbek RE 1

RE 3 RE 4 RE 5 RB 31 RB 41
Itzwrden S2 Dassendorf Richtung
108

RE 83
Veddel
Bergedorf 726 Schwerin/
Rostock
Borstel Cranz Billwerder- Aller-
Grnendeich RE
Assel
309 209 1 Moorfleet mhe 606 Hamwarde
Drochtersen Hollern- Jork Wilhelmsburg
Mittlerer Nettelnburg
Brnsen
Kollow 716
Twielenfleth
909 409 208 Landweg Escheburg Glzow
Steinkirchen
307
Btzfleth Mitteln- Knigreich Basedow
kirchen RE 5
S 31 Geesthacht
Agathen- Neugraben Harburg 407 * Ring E. HVV-Tarif
Groen-
wrden
S3 burg 729 Neu- gilt nur fr Zeitkarten.
HVV-Ergnzungs-,
Stade
609 Rbke wiedenthal 318 Heimfeld Harburg
308 Marschacht Einzel-, Tages- und
809
Rathaus 607 Elb Gruppenkarten sind
Hammah
Dollern
Neuen- Estebrgge Neu
Fischbek 507 Tespe e 616
ungltig.

Wiepen- kirchen Wulmstorf Meckelfeld

RE 4 RB 41 Artlenburg
Hittfeld
RE 5
Himmel- 909 kathen
e
Schnakenbek
Richtung pforten
418 Rosen- Seevetal 408 Maschen
Elb
Hohnstorf 937*
RB 41

Dden- garten
Cuxhaven bttel Amt
Stelle Barum
Horneburg Rade Klecken Lauenburg Neuhaus
919 Ashausen
5

Heinbockel
RE

Deinste Drage Hittbergen

Fredenbeck Brietlingen 717 Bleckede
719 RE
5
Harmstorf 727 Darchau
Hagenah 618 Echem

RE 3
Oldendorf Bliedersdorf Marxen Handorf
Grpel Nottensdorf 628 608 Ldersburg
Mulsum Wittorf 907
RE 4

Estorf Neukloster Jesteburg Brackel Neu

Buxtehude Radbruch
819 709 Wulfsen 707 Rottorf Adendorf Darchau
749/ Moisburg
927
759 607
33

Wenzen- Buchholz Asendorf Winsen 807 83

RB

Suerhop Garstedt B 31
Gro
Aspe Harsefeld dorf RE 3 R Bardowick RE Rullstorf Toster-
Brest- Hollen- Holm- glope
Aspe stedt Vierhfen
759 Apensen
Reges-
bostel
Sprtze
708 Seppensen Reppen-
stedt Scharne- 817
Neetze
Kutenholz Lneburg beck
Trelde Garlstorf Salzhausen Kirch- Thomasburg
Brest
33
Bargstedt
749 Rusch- Halves-
bostel
Hanstedt gellersen Slbeck 917
RB wedel Kakenstorf Bsen- 617 Wester-
gellersen 747 827 Dahlem
Beckdorf 718 bachtal
Eyendorf

RB
RE
Richtung Egestorf Bavendorf Leitstade
737

32
Undeloh Sder-

3
Bremerhaven
739 Hitzacker
RB 38

gellersen RB
Heidenau Dahlenburg Neetzen- Ghrde
Ahlerstedt Wiegersen 718 Deutsch Wendisch
Evern
Reinstorf dorf 32

808 Handeloh
Evern
2 957 Dannenberg Ost
Sauensiek
837 B3
769 Tostedt Oldendorf Embsen R
967
Wintermoor Evendorf Barendorf
Otter Soderstorf
Schneverdingen838* 857 Ameling-
RB 41

Wangersen hausen Barnstedt Vastorf

* Ring E. HVV-Tarif
Stand / Date of Issue : 11.12.2016 Wistedt Knigs-
moor
gilt nur fr Zeitkarten. Betzen-
dorf 847 Richtung
RE 4

Wolterdingen HVV-Ergnzungs-, Uelzen

Grafik : bluemap.de HVV Soltau Nord 918* Einzel-, Tages- und
28
Richtung Gruppenkarten sind
Bremen Richtung Soltau ungltig.
Hannover