Emmanuel

Monthly commission

Customers contacts reception

Contracts verification
Sorting contracts per agents
Writing agents name and the number of installations done
Sending incomplete contracts back to DMs via Courier
Biding contracts books per districts and we make archives
Daily commissions
Data reconciliation
Payment status and follow up
On Saturday,

Download angaza registration report

Verify if contract image upload matches with the registration of the customer
Calling agents who have unclear contracts upload, who do not have MOMO accounts
If the image was not Clear , He upload those contracts on Angaza platform
He makes a list of all Cleared Sales agents.

Grace

Download angaza registration report

Verify if contract image upload matches with the registration of the customer
Calling agents who have unclear contracts upload, who do not have MOMO accounts
If the image was not Clear , She upload those contracts on Angaza platform
She makes a list of all Cleared Sales agents.
Outbound calls (Delinquency)

Robert

Formulas application
Payment request
Pay commissions
 Upload approved commissions and batches

Noella

Monthly commissions

Formulas application
We compare manually if physical contracts number matches with the excel sheet
numbers.
We make commissions requisition, which requires approvals and money transfer to MTN
Bank account and we request MTN to deposit the money on Ignite MOMO account
We check all agents phone numbers if they are registered in MOMO if not we call them
to give us MOMO phone numbers.
From that, I prepare a batch file and send the money.
Agents complaints and follow up
Sector leaders, DMs and RMs
To measure sector leaders performance, we call all agents to tell us the sector they work
upon.
We prepare an excel sheets for all contracted Sector leaders and we match them with the
numbers of installations done by the sales agents He/she leads.
Formulas application (taxes, performance conditions)
Payment processes
Data analyst & distribution
I provide all reports and analysis requested
I update IPR sales report
I update daily sales report
If a customer comes directly on HQ, I serve them
I generate unlock codes for EDCL
Information and Technology
CUG management
Technical support to all the departments with a major focus on the call center (hard ware and
software)
Account management with our ISP, Tigo and MTN
 Key contact person / liaison with third party CRM providers and other regulatory bodies like
RURA
Working with the COO in development of management tools and soft wares

In charge of maintenance of all company owned computers and accessories (Printers, ,

networks etc)
Working with DCs and Tigo for Mobile Money Agent Setup

Emmanuel Grace Ishimwe Robert Ishimwe Robert

Ndagijimana