9/14/2017 Gmail - Comcast complaint ESL02903054 / 8497404240936556

daniel lewis <dblewis6@gmail.com>

Comcast complaint ESL02903054 / 8497404240936556

2 messages

Chavez, Juan <Juan_Chavez@comcast.com> Wed, Apr 5, 2017 at 2:50 PM

To: "dblewis6@gmail.com" <dblewis6@gmail.com>

Good afternoon Mr. Daniel Lewis;

I have called and left you a voicemail today with my call back number. I look forward to speaking to you about the
account and seeing how we may resolve this issue.

Please let me know when is the best time to reach you.

Thank you

Juan Chavez

Executive Customer Relations Supervisor

Comcast | West Division

303-603-2296 Work

M-F: 9:00am 6:00pm (MST)

daniel lewis <dblewis6@gmail.com> Wed, Apr 12, 2017 at 10:32 AM

To: "Chavez, Juan" <Juan_Chavez@comcast.com>

April 12, 2017

Mr. Tom Karinshak
Comcast

Comcast has asserted that I, owe $275 (plus equipment), when, in fact I owe you next - to - nothing. Your
$30 worth of equipment is safe and secure. I have offered to send Mark, in your Western Regional Office, a
picture of todays Denver Post next to your stuff. He declined, but the offer still stands.

I believe that my dispute arises out of the bill I received for December, 2016. The new rate was to be $113,
not the $87 I was used to. I can use that much more than you can. Accordingly, I called escalations and
spoke with Katherine in your Minnesota office. I stated flatly and unequivocally that I would not pay the
increase. I requested cancellation at that time. After an interminably long conversation about rates and
packages, she worked out a reduction in price. The bill was going to go to $103!

I would have paid her the $10 to say nothing.

https://mail.google.com/mail/u/0/?ui=2&ik=3fd3bc3477&jsver=ujO6RgBCJN0.en.&view=pt&cat=xfinity&search=cat&th=15b630222ca63938&siml=15b3 1/2
9/14/2017 Gmail - Comcast complaint ESL02903054 / 8497404240936556

And yet, why wasnt an adjusted bill for $103 sent out right then? Why wasnt that revision made and the bill
changed on the same conversation? I never agreed to the increase, and provided prompt notification to you.
And yet Comcast told me that this is the new bill and that I, owed it.

Obviously, you have found a way around the laws of agency. I called with the express intent of conveying
to your agent, (Katherine), that I would not be paying any increase, and that I wished to cancel my expired
contract. That isnt sufficient notice?

Comcast does not get to waive agency, establish the new price without the need for consent, then mandate
that the customer pays the bill or risk defamation by the credit bureaus. And you openly threatened to do
just that on your Complete Recovery hijack calls that I mentioned last time.

The price went up because I, came off promotion and the two year contract was up. At the same time, I
was hit with a $110 surcharge for early termination of my contract. By this feat of logic, you are asserting
that your contract with me actually begins now, after the two year promotional contract expired. You arent
really going to charge me for terminating an expired contract, are you? So there must be what is essentially
an automatic addition of two additional years, which I have violated by terminating early.

[Quoted text hidden]

https://mail.google.com/mail/u/0/?ui=2&ik=3fd3bc3477&jsver=ujO6RgBCJN0.en.&view=pt&cat=xfinity&search=cat&th=15b630222ca63938&siml=15b3 2/2