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Reversing
a
Transaction
A
transaction
can
be
refunded
or
reversed
(only
for
Preauthorizations)
directly
from
the
BIP.
This
can
be
done
as
follows:
1. Login
to
the
BIP
2. Click
on
the
customer
transaction
you
want
to
refund
a. A
new
window
will
open
up
with
the
customers
details
3. Click
on
the
Action
tab
(see
orange
arrow
in
Figure
1
below)
4. Decide
the
amount
to
be
refunded
a. Presentation
Amount
selecting
this
option
refunds
the
original
amount
of
the
transaction
b. Other
Amount
You
can
also
refund
any
amount
upto
the
original
charged
amount
of
the
customer
5. Click
on
the
Refund
button
(see
blue
diamond
in
Figure
1
below)
Figure
1:
The
Action
Tab
Figure
1:
The
Action
Tab
NOTE:
A
Reversal
is
used
to
cancel
/
void
a
pre-authorization
on
a
users
card.
This
is
applicable
to
merchants
who
implement
the
2
step
processing
i.e.
Pre-authorize
(PA)
and
then
Capture
(CP).
The
only
use
case
where
Reversal
is
to
be
used
is
as
follows:
Preauthorize
(PA)
->
Reversal
(RV)
Refunds
Refunds
are
used
to
return
money
back
to
the
customers
credit
card.
Refunds
are
processed
for
all
cases
where
the
transaction
has
been
completely
processed
by
the
bank.
i.e.
in
the
following
scenarios:
Debit
(DB
-straight
charge)
->
Refund
(RF)
Preauthorize
(PA)
->
Capture
(PA)
->
Refund
(RF)
Please
DO
NOT
perform
a
REVERSAL(RV)
after
a
DEBIT
(DB)
or
a
CAPTURE
(CP)
transaction
type.
66
Albert
Road,
Unit
A
401,
Woodstock,
Cape
Town
8001
South
Africa
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|
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