Professional Documents
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Lesson Plan
Business/Materials Lesson Objectives
Show a short video of a two friends who think they have booked a luxurious sea-view
room in a 4-star resort, but are in for a big disappointment.
Ask students if they have ever booked a room (or ordered something on the internet)
and received a product that differed greatly from their expectations.
Explain students that understanding room descriptions correctly is important in order
to receive the correct accommodation and prevents husband/wife/children from
becoming angry at you.
Tell students they will learn specific vocabulary and phrases that are frequently used
by the hotel industry in their room descriptions. All of this will be tested in a final
role-play in pairs.
Single (image 1)
Double (image 2)
Studio (image 3)
Family (image 4)
Suite (image 5)
Ask students if they are familiar with these types and if they know any other.
3. Frequent misunderstandings
4. Model:
Show pictures of different rooms and ask students what they think is the room type.
Play a game of memory where students have to match the images with the appropriate
words(f.i. an image of a microwave with a card with the word 'microwave' on it)
Have students discuss their answers before explaining the rules
Guided Practice R W L S
Role play in pairs where one student plays a hotel receptionist and the other student
plays the customer who wants to reserve a room in the Sheraton Hotel in Los Angeles.
Play a memory game in groups of 6 where students have to pair the right picture to the
right English word.
Practice in pairs a situation where you order room service.
Independent Practice R W L S
Write an e-mail to the hotel direction in which you complain about the cleanliness of
the bathroom
Give students an assignment in which they have to choose the most suitable hotel room
for a family with 2 children, 7 and 13 years old and a dog. The hotel has to be in/near
the beach and not too far from the city center. Students have to substantiate their
choice with at least three arguments. Students have to choose from 15 different
hotels/rooms.
Assessment R W L S
Have each student write an e-mail to a hotel reception in which they ask if the hotel has any
appropriate rooms available for a family of 4. Students are required to use (some of) the
vocabulary discussed in this module. Content of the e-mail clearly has to be directed at the
wishes and needs of a family of 4.