En Glpi Rmll2010

The GLPI project
Asset
management
withGLPI
LibreSoftwaremeeting,Bordeaux.8july2010

20022010AssociationIndepnetwww.indepnet.net
Summary
Overview
ITILcompliance
GLPI0.78
GLPI0.80&Roadmap
Documentation&translation
Heterogenous needs
Traceability(history)
Financial(inventory)
Security(update)
Legal(licences)
Rationalization
Forecast (optimizeressources)
(planification)
Quality(usersatisfaction)
Some numbers...
GLPIprojectis:
Anassociation:Indepnet(supportdevelopment);
105000linesofcode;
1versionevery6monthsince2003;
60+pluginscontributedbythecommunity;
25+languagesavailables;
600000+downloads;
982759+computersmanagedin
1777+referencedcompanies;
4850+communityforum'susers.
Collaborative development
Development
team
Projectmanagement
Developments
Translations
Developers Newfeatures
Documentations Translators
Contributors
Writers
Reportbugs
requests
Users+Betatesters

Easy deployment
Minimumprerequisites
Apache/PHP/Mysql
Availableimmediatly
AvailablepackagesforDebian,Fedora...
Directoryintegration(LDAP,Active

Directory,CAS...)
Simple to use
Accessiblethroughawebbrowser
CustomisableUI
Intituiveuse
Internationalization(french,english,
spanish,russian,chinese...)
Advancedsearchengine
ExportinPDFandspreadsheets
Addnewfeatureseasilythankstoapluginsystem(CSVimport,

accountsmanagement...)

Multi-entity management
Entitycanbeamanagementunit
Isolation
Hierarchy
Recursiveview(subentities)
Grantaccess
Rootentity
Noaccess
Noaccess
Aentity Bentity
AAentity ABentity BAentity BBentity

OCSNG to GLPI synchronisation
DB
Computers
Internaldevices
Softwares
Externaldevices DB
OCS
Monitors
Printers
Suppliers
DB
Import
Synchronisation
Selectimportmode
Dictionnaries

Helpdesk
Notification
Technician
Ticketupdate
Newticket
GLPIServer
Ne
Hotline
w
tic
Notification
ke
ts
User Emailinbox
Newrequest
Business rules
Performactionwhenaticketiscreatedusingrules
Action:assigntoatechnician,definepriority...
Criteria:requester,group,category,description...
Assignticketto
technician
Newticket
Define
GLPIserver priorityas
Criterias:
user=CEO urgent
or
group=executiveboard
Simplified user interface
Createtickets
Viewusertickets(pending,
closed)
Addticketfollowups
Itemreservation
FAQ
Standard interface
Managetickets(status,
urgency,impact,...)
Ticketshistory
Managetimeandcosts
foreachticket
Planinterventions
Knowledgebase
Reports and statistics
Commercialandfinancial
informations
Assets(foreachyear,
contract,...)
Tickets
Network
Helpdeskstatistics
(technicians,users,
assets,categories,
priorities...)
ITIL
BestpracticeslibrarytoorganiseanITservice
StrongdemandforcompliancewithITILprocesses
Oneweekdevelopermeetingtodefinespecifcations
2ITILcertifiedcoredevelopers
Contraints:
PreservethatarealreadypresentintoGLPI
Smoothmigrationwithouthistoryloss
ApplyITILprocessingintothecore
GLPI 0.78
IntermediateversionbeforeGLPI0.80
Majorreleaseevenifit'sinthe0.7xbranch
Redesigndatabase
Redesignframework
Improveuserinterface:
Creationofaglossary
Reorganizeconfigurationscreens
GLPI 0.78
Rewriteautomaticactionssystem
Notificationsbyentity
Delegation
Mailtemplates
Events
Internationalized
GLPI 0.78
LDAPimprovements:
Importusersonthefly(mails&tickets)
SimplyusersearchandimportUI
FilterresultsbydatetoavoidLDAPsizelimit
GLPI 0.78
Newdropdownmanagement
Moreextensible
Locations:visibleinsubentitiesandnowwithroom
andbuildingcode
Ticketscategory:managedbyentityandcanbe
hiddeninthesimplifiedinterface
etc.
GLPI 0.78
Delegateadministrationbyentity
Dropdowns:
Taskscategories
Ticketscategories
Budgets
Notificationsandalerts
Automaticticketclosingdelay
LDAP,OCSNG&emailconfiguration
Businessrules
GLPI 0.78
Helpdesk:
Ticketslifecycle
Chooseurgencyandimpactlevelstodisplay
Computeproritybasedontheselevels
Managemajorincidentsasapriority
GLPI 0.78
Helpdesk:
RefactorUIfortickets
Impact/Urgency/Priority
GLPI 0.78
Helpdesk:
Validaterequests
Managetasksandfollowups
Managesolutions(andapproval)
Administrativeclosing
Automaticclosing
Improvestatistics(PNGorSVG)
GLPI 0.78
Helpdesk:
Mailroutingengine
Newdocumentmanagement(unicity)
Importmailattachments
Importembeddedimages
GLPI 0.78
CurrentlyinRC2
Needfeedback!
Plugins 0.78
ModifypluginAPI:pluginsforGLPI0.72incompatibles
Listofalreadyportedpluginsavailableat:
https://forge.indepnet.net/projects/plugins/wiki/Available078
Pluginsgrealtyimproved
Reports:improveframework
PDF:newmanagementofPDFexport
Webservices:newavailablemethods
GLPI 0.80
Underdevelopment
ITILv1:
SLA(andcalendarbasedcontracts)
Usersatisfaction
Otherhelpdeskimprovments
Linkbetweentickets
Linkbetweenticketandknowledgebase
Multipleusers,techniciansanddevices
Documentation and translation
Hackweeksmeetinginmay2010
10peopleinvolved(developersandusers)
Glossarydefinition
Frenchdocumentationredaction
Objectives
CompletefrenchdocumentationforGLPI0.78
CompleteenglishdocumentationforGLPI0.80
GLPIteamislookingformoreredactorsandtranslators!

More about GLPI
http://glpiproject.org:GLPIproject'swebsite
http://forge.indepnet.net:developmentforge
http://glpiproject.org/forum:forum
http://plugins.glpiproject.org:pluginscatalog
Tomorrway9h20AM:retourd'exprienceCNAMTS
(ENSCBPAmphi1)

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The GLPI project

AAentity ABentity BAentity BBentity

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