Priming Satisfaction

Isiah Alvarez Kadin Bradley Alexandra Hawk

Billy Kane Blair Seaman Andrew Watkins

Meet the Team

Photo by Jake Blucker on Unsplash

Conflicting Stakeholder Implementation

Narratives Analysis Logistics

Key Issue Course of Action Wrap-up

Agenda
https://unsplash.com/photos/pKeF6Tt3c08

Customer Satisfaction

Internal External
Narratives Narratives

Growth Customer Profitability Employee Customer

Monopolization
Value Treatment Reviews

Conflicting Key Issue Stakeholder Course of Implementation Wrap-Up

Narratives Analysis Action Logistics
https://unsplash.com/photos/9iqqFZ7OuwY

Customer
Value

Customer
Satisfaction

Employee
Treatment

Conflicting Key Issue Stakeholder Course of Implementation Wrap-Up

Narratives Analysis Action Logistics
https://images.techhive.com/images/article/2015/01/intro_hp-100563252-gallery.idge.jpg

Conflicting Key Issue Stakeholder Course of Implementation Wrap-Up

Narratives Analysis Action Logistics
https://unsplash.com/photos/LonlxBtH1c4

3
Critical to sustaining business

2
Critical to profitability

1
Critical to conducting business

Conflicting Key Issue Stakeholder Course of Implementation Wrap-Up

Narratives Analysis Action Logistics
https://unsplash.com/photos/FXN2ENfu-sg

31 48% 61%
Years Old White Male

1 Year Average Tenure

Conflicting Key Issue Stakeholder Course of Implementation Wrap-Up

Narratives Analysis Action Logistics
Conflicting Key Issue Stakeholder Course of Implementation Wrap-Up
Narratives Analysis Action Logistics
Conflicting Key Issue Stakeholder Course of Implementation Wrap-Up
Narratives Analysis Action Logistics
https://unsplash.com/photos/LonlxBtH1c4

3
Critical to sustaining business

2
Critical to profitability

1
Critical to conducting business

Conflicting Key Issue Stakeholder Course of Implementation Wrap-Up

Narratives Analysis Action Logistics
https://unsplash.com/photos/LonlxBtH1c4

3
Critical to sustaining business

2
Critical to profitability

1
Critical to conducting business

Conflicting Key Issue Stakeholder Course of Implementation Wrap-Up

Narratives Analysis Action Logistics
 New Feedback Process

Hire More Employees

Conflicting Key Issue Stakeholder Course of Implementation Wrap-Up

Narratives Analysis Action Logistics
https://unsplash.com/photos/LonlxBtH1c4

3
Critical to sustaining business

2
Critical to profitability

1
Critical to conducting business

Conflicting Key Issue Stakeholder Course of Implementation Wrap-Up

Narratives Analysis Action Logistics
https://unsplash.com/photos/iCxR1u0lHLA

Conflicting Key Issue Stakeholder Course of Implementation Wrap-Up

Narratives Analysis Action Logistics
https://unsplash.com/photos/Ex8y5KfgBNI

Annual Advertising
Expenses

7.2 B

12 M

Conflicting Key Issue Stakeholder Course of Implementation Wrap-Up

Narratives Analysis Action Logistics
https://unsplash.com/photos/LonlxBtH1c4

3
1 Critical to sustaining business

2
Critical to profitability

1
Critical to conducting business

Conflicting Key Issue Stakeholder Course of Implementation Wrap-Up

Narratives Analysis Action Logistics
https://unsplash.com/photos/TDVsBPsCG7c

Conflicting Key Issue Stakeholder Course of Implementation Wrap-Up

Narratives Analysis Action Logistics
 Dec. 2017 Feb. 2018 Apr. 2018 June 2018

Oct. 23rd-Nov. 6th Jan. 1st-Mar. 1st May 21st-May 25th

Formulate and send Evaluate and change Inform shareholders of
company e-mail feedback mechanism progress at meeting

Nov. 13th-Jan. 8th Feb. 1st

Hire and train new Launch Instagram
employees campaign

Conflicting Key Issue Stakeholder Course of Implementation Wrap-Up

Narratives Analysis Action Logistics
 $2.5 M

$4.2-12 M
Total Estimated
Implementation Cost:

$190 M
$175 M

Conflicting Key Issue Stakeholder Course of Implementation Wrap-Up

Narratives Analysis Action Logistics
 Increased employee
satisfaction

Savings of $440.5 M in hiring

Return on
Improved ethical image
expenses
Investment

Conflicting Key Issue Stakeholder Course of Implementation Wrap-Up

Narratives Analysis Action Logistics
 Employees Customers Stockholders

Hire More Launch Discuss

Employees Instagram Changes at
Change Campaign the Annual
Feedback Shareholder
Process Meeting

Conflicting Key Issue Stakeholder Course of Implementation Wrap-Up

Narratives Analysis Action Logistics
Thank You
 Dec. 2017 Feb. 2018 Apr. 2018 June 2018

Oct. 23rd-Nov. 6th Jan. 1st-Mar. 1st May 21st-May 25th

Formulate and send Evaluate and change Inform shareholders of
company e-mail feedback mechanism progress at meeting

Nov. 13th-Jan. 8th Feb. 1st

Hire and train new Launch Instagram
employees campaign

Conflicting Key Issue Stakeholder Course of Implementation Wrap-Up

Narratives Analysis Action Logistics
https://unsplash.com/photos/LonlxBtH1c4

3
Critical to sustaining business

2
Critical to profitability

1
Critical to conducting business

Conflicting Key Issue Stakeholder Course of Implementation Wrap-Up

Narratives Analysis Action Logistics
Thank You